NHTSA ID Number: 10240236
Manufacturer Communication Number: R2304
TSB/Document Date: 2023-08-03
Summary
Quality and Volume Validation vehicles built for the 520 VMUX program between July 2019 and December 2020 are eligible for a retrofit of the digital display to a production intent unit that features updated base software, secured hardware, and the ability to be updated with software released after February 2021.
6/30/23, 3:15 PM
Vehicle Service Bulletin
R2304 - Peterbilt Model 520 QV/VV Digital Display Retrofit
6/30/2023
Edit
Clone
R2304
Subject
Peterbilt Model 520 QV/VV Digital Display Retrofit.
Whats New Abstract
Quality and Volume Validation vehicles built for the 520 VMUX program between July 2019 and December 2020 are eligible for a retrofit of the digital
display to a production intent unit that features updated base software, secured hardware, and the ability to be updated with software released after
February 2021.
Condition
eterbilt has determined that certain model 520 QV/VV chassis' are equipped with pre-production digital displays that are not production intent with full
P
features.
Chassis Affected
14 - Model 520 Quality and Volume Validation (QV/VV) vehicles built for the 520 VMUX program between July 2019 and December 2020.
Action
Campaign
Service all chassis affected that enter your dealership, even if the customer has no issue with the chassis.
• Review the attached chassis list for your dealer code and schedule your customer(s) for service if their chassis is on the list.
• In Service Management, select Campaign R2304 to add it to the case.
• If the unit is released back into service without performing the repair, make sure to also release the campaign in Service Management.
• If you are not using Service Management to start repair orders, review SIR for “Complete” next to the R2304 campaign code prior to performing this
repair.
• Follow the procedures below to remove and replace the vehicle’s Digital Display(s) and update appropriate software.
https://paccarnet.sharepoint.com/sitepages/vehsvcbltin.aspx?ctx=eyJ3ZWJVcmwiOiJodHRwczovL3BhY2Nhcm5ldC5zaGFyZXBvaW50LmNvbS9zaXRlcy9hdXRob3JzZXJ2aWNlIiwibGlzdElkIjoiMGI4Mj…
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Vehicle Service Bulletin
Warranty
For repairs completed by 07/01/2024, Peterbilt will pay for parts at dealer net plus applicable mark-up and labor.
• 0.6 hours labor to remove, replace, and program digital display module when truck is equipped with one digital display. Use quick claim code R2304A.
• 1.4 hours hours labor to remove, replace and program digital display modules when truck is equipped with two digital displays. Use quick claim code
R2304B.
• For extraordinary circumstances, please use code R2304. Add from “Recommended Repairs”, then select the gear icon to edit Parts/Labor/Misc.
• File the claim within 14 days in accordance with Warranty Policy.
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Vehicle Service Bulletin
PRWS CLAIM CODING
Campaign
Campaign
R2304
Code:
Type:
Retrofit
Claim
Truck Repair Type:
Category:
Proactive
ustomer
C
Concern 296
Code:
Causal Code: 95
Corrective
Action
12
Code:
esponsibility
R
CAMP
Code:
003F ailure
002Location:
024
Causal Part:
Supplier
Code:
N/A
SRT Code:
43-6099Q
100-100
003-050
0.6 hours
labor to
remove,
replace,
and
program
digital
display
module
when truck
is
equipped
with one
digital
display.
EDD-003
1.4 hours
labor to
remove,
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Vehicle Service Bulletin
replace
and
program
digital
display
modules
when truck
is
equipped
with two
digital
displays.
Parts
Parts are avaialble from PACCAR
Parts.
Quantity
Part Number Description
1 or 2
43-6100Q
100-100
Digital Display
1
S 92-65091500
arness H
Ethernet
Procedure
Please follow your dealership's safety procedures and precautions to ensure the vehicle can be safely repaired and maintained.
The repair procedure can be found in the Links section.
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Vehicle Service Bulletin
Attachments
R2304 Repair Procedure
R2304 Chassis List
R2304 US Customer Letter
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Peterbilt Motors Company
Customer Service Department
1700 Woodbrook St.
Denton, TX 76205
(940) 591-4000
Date TBD
Subject:
Field Repair Notice R2304: Model 520 QV/VV Digital Display Retrofit
EXPIRATION DATE: 07/01/2024
Dear Peterbilt Customer,
Peterbilt is offering improved production level parts for certain Model 520 chassis, equipped with pre-production parts,
manufactured from July 2019 through December 2020. You have been identified as owning one or more such
vehicles and are eligible for a campaign to upgrade your vehicle’s Digital Display with a newer production part and
software to ensure optimal performance.
What is Peterbilt improving?
Your pre-production vehicle is eligible for an improved production
level Digital Display Module and software.
What will this improvement do?
Update pre-production part to current production part and update
software.
What should you do?
Contact your Peterbilt Dealer to schedule an appointment for this
part replacement.
Please contact a Peterbilt dealership to schedule an appointment for this improvement. To find your Peterbilt dealer,
please visit the Dealer Locator at www.Peterbilt.com or scan the QR code below. When contacting your Peterbilt
dealer, refer to campaign R2304 and the VIN(s) listed in this letter. This repair will be performed at no charge to you if
completed by July 01, 2024. Repair time will be up to 2 hours depending on your vehicles’ digital display
configuration. Your dealer will coordinate pre-ordering of parts for your vehicle to minimize downtime.
If you require further information about this retrofit campaign or experience any difficulty making arrangements for
repairs, please contact the Peterbilt Customer Experience Department at PB.Tech.Pubs.Dept@paccar.com.
If you no longer own this vehicle, we would appreciate your advising us of the new owner. Please send all known
ownership and address changes to PBDiv.Warranty.Docs@paccar.com.
We look forward to the opportunity to deliver this product improvement as part of our effort to provide the highest
levels of customer satisfaction and service expertise. We value your business and appreciate your ongoing loyalty to
Peterbilt and its dealer network. Industry-leading quality, performance and reliability are hallmarks of Peterbilt
products, and we thank you for making Peterbilt your truck of choice.
Sincerely,
Michelle Ponsonby
Director of Customer Experience
Peterbilt Motors Company
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TSB/Document ID: R2304
Replacement Service Bulletin Number:
MFR Communication Date: 2023-07-14
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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