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Policy Application from A to Z | Warranty Extensions

Page 155

ONE TIME ONLY $25.00 OIL AND FILTER CHANGE DISCOUNT AT AN AUTHORIZED
VOLKSWAGEN DEALER
1.
2.

The oil change discount only applies to 2001 – 2004 model year Volkswagen Passat vehicles
equipped with 1.8 liter turbo engines.
The oil change must be performed using VW specification 502 00 oil or a synthetic oil certified

3.

as complying with VW specification 502 00 in order for the customer to qualify for the
discount. Other types of oil do not qualify.
This $25.00 credit is available one-time only per each eligible vehicle.

4.

The one time oil change discount expires on April 28, 2012. Customers are only eligible for
the discount until that date.

CLAIM PROCESSING
ENHANCED OIL SLUDGE LIMITED WARRANTY EXTENSION
Claim Type:
Service Number:
Damage Code:

110
S617
0010

Refer to Technical Bulletin Instance Number 2013233 for the applicable repair procedure.

ONE TIME ONLY $25.00 OIL AND FILTER CHANGE DISCOUNT
Claim Type:
Service Number:
Damage Code:

710
1720
0099

Criteria ID:
Outside Labor Op:
Outside Labor Amount:

VW
A000 00 00
$25

Even though the $25 oil change discount is claimed like a campaign, this is not a campaign and will
not have a code visible in the Campaign/Action Information screen. This discount is a one-time
offering only. To ensure that this discount has not been previously applied to the vehicle, check for a
claim in the Service History section of ElsaPro. Duplicate discount claims will not be processed.

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Page 156

ENHANCED OIL SLUDGE LIMITED WARRANTY EXTENSION HYPOTHETICAL SITUATIONS
HYPOTHETICAL SITUATION 1
Customer comes in with her 2004 Passat in Feb. 2013 with oil sludge related engine failure. Her
vehicle qualifies for the Enhanced 10 Year/120,000 Mile Oil Sludge Warranty. She shows proof of her
last two oil changes which were performed pursuant to the regularly scheduled maintenance intervals
occurring after January 19, 2011. The first receipt shows use of a synthetic oil certified as complying
with VW specification 502 00, but the proof submitted for the prior oil and filter change does not
indicate what type of oil was used.
What happens?
She is not entitled to the warranty benefits without proof that both oil and filter changes
required after January 19, 2011 were performed with VW specification 502 00 oil or a
synthetic certified as complying with VW specification 502 00.

HYPOTHETICAL SITUATION 2
Customer brings in his 2002 Passat on July 1, 2011 with oil sludge related engine problems. When
the vehicle is brought in for repair, no regularly scheduled oil and filter change was due since January
19, 2011. He shows evidence of his last oil and filter change before January 19, 2011, using the oil
specified in the Owner’s Manual but does not have any proof of the oil change preceding the last one.
What happens?
He is entitled to 50% coverage for parts and labor. He must show proof of the last two
regularly scheduled oil and filter changes using the oil specified in the Owner’s Manual in
order to qualify for 100% Parts and Labor. He does not need to show any proof prior to
January 19, 2011 in order to qualify for 50% coverage for parts and labor.

HYPOTHETICAL SITUATION 3
Customer brings in his 2003 Passat in September 2011 with sludge related engine problems. When
the vehicle is brought in, it has had one regularly scheduled oil and filter change due since January 19,
2011. Customer shows proof: (1) that he had the last oil and filter change using VW specification 502
00 oil after January 19, 2011 and (2) that he had the prior regularly scheduled maintenance oil and
filter change before January 19, 2011 performed using oil specified in the vehicle’s Owner’s Manual.
What happens?
He is entitled to 100% parts and labor.

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Page 157

APPLICABILITY OF ENHANCED 10 YEAR/120,000 MILE OIL SLUDGE WARRANTY QUICK
REFERENCE CHART
OIL MAINTENANCE REQUIRED AFTER JANUARY 19, 2011
PER VEHICLE'S OIL MAINTENANCE SCHEDULE

Proof Required for
100% Parts and Labor
Coverage
(Last 2 Oil Changes)

Category 1

Category 2

Category 3

If No Regularly
Scheduled Oil
Maintenance Has
Been Required Since
January 19, 2011

If One (1) Regularly
Scheduled Oil
Maintenance Was
Required Since
January 19, 2011

If Two (2) or More
Regularly Scheduled
Oil Maintenances
Were Required Since
January 19, 2011

Proof that the Last 2
Oil and Filter Changes
Required per the
Maintenance Schedule
prior to January 19,
2011 were performed
using Oil Quality per
Owner’s Manual

(1) Proof that the Last
Oil and Filter Change
Required per the
Maintenance Schedule
after January 19, 2011
was performed using
VW Specification 502
00 Oil* and (2) Proof
of the Last Oil and
Filter Change prior to
January 19, 2011
using Oil Quality per
Owner’s Manual

Proof that all of the Oil
and Filter Changes
Required per the
Maintenance Schedule
after January 19, 2011
were performed using
VW Specification 502
00 Oil*

No Proof Required

Proof that the Last Oil
and Filter Change
Required per the
Maintenance Schedule
after January 19, 2011
was performed using
VW Specification 502
00 Oil*

No Coverage

Proof Required for
50% Parts and Labor
Coverage

*Any Synthetic Oil certified as complying with VW specification 502 00 also qualifies.

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3.64.1.2

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Page 158

ENGINE COOLANT TEMPERATURE (ECT) SENSOR WARRANTY EXTENSION
The Emissions Control Systems Warranty for ECT sensor replacement under specific conditions has
been extended to 10 years or 100,000 miles, whichever occurs first, from the vehicle's original inservice date.
AFFECTED VEHICLES
 2001 – 2003 Passat 1.8T
 2001 New Beetle 1.8T with AWV or AWW engine code, Golf 1.8T with AWV or AWW engine
code, GTI 1.8T with AWV or AWW engine code, Jetta 1.8T with AWV or AWW engine code
 2004 GTI 2.8L, Jetta GLI 2.8L
WARRANTY COVERAGE
Note: This limited warranty extension only covers diagnosis and replacement of the ECT sensor, if
necessary, without charge as long as the vehicle is within the time and mileage limits stated within this
warranty extension. Symptoms of a malfunctioning ECT sensor could include but are not limited to
erratic operation or complete malfunction of the coolant temperature gauge, and illumination of the
MIL. However some symptoms may require repairs unrelated to the ECT sensor; repairs for these
symptoms are outside the emissions-related warranty and are the owner’s responsibility.

3.64.1.3

WARRANTY CLAIMS
 Claim Type
 Service Number

1E1
2462

Federal Emissions Warranty
Temperature sensor (for engine coolant)

 Damage Code

0040

Electrical malfunction

CENTER HIGH-MOUNTED STOPLIGHT LEDS WARRANTY EXTENSION
Volkswagen has extended the New Vehicle Limited Warranty that covers the center high-mounted
stoplight light-emitting diodes (LEDs) in 2006-2009 model year Volkswagen GTI and 2008 model year
Volkswagen R32 vehicles to ten (10) years, regardless of vehicle mileage, from the vehicle’s original
in-service date.
This ten (10) year limited extended warranty is subject to the terms and conditions set forth below:
 Less than seven (7) years from the vehicle’s original in-service date: Volkswagen will replace the
center high-mounted stoplight at no cost if any LED stops working.

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 Seven (7) to ten (10) years from the vehicle’s original in-service date: Volkswagen will replace the
center high-mounted stoplight at no cost if any of the four LED groups completely stop working or
if within all four LED groups, a total of six or more individual LEDs stop working.
Note: The center high-mounted stoplight is composed of four groups of lights with each group of lights
containing six (6) LEDs.
This warranty extension covers only the replacement of the center high-mounted stoplight due to nonworking center high-mounted stoplight LEDs as described above.
This limited extended warranty does NOT cover any damage or malfunctions caused by outside
influence, such as damage due to an accident, vehicle misuse or neglect, or storm damage. These
conditions may require repairs that are needed for proper diagnosis of the underlying condition. Any
repairs that are (1) necessary for proper diagnosis of these other conditions or (2) required to bring the
vehicle up to factory specifications are not covered by this warranty extension. Any malfunctions of
electrical and mechanical components (unrelated to the center high-mounted stoplight) remain
covered by the normal terms of the New Vehicle Limited Warranty.
WARRANTY CLAIMS
Dealers must use the following claim type and service number when submitting warranty claims for the
center high-mounted stoplight LEDs warranty extension.
 Claim Type:
110
 Service Number:

3.64.1.4

9470

WARRANTY EXTENSION FOR CERTAIN 2007 – 2010 MODEL YEAR VOLKSWAGEN VEHICLES
EQUIPPED WITH A DSG TRANSMISSION
Volkswagen has extended the warranty that covers the DSG gearbox transmission in certain 2007 –
2010 model year Volkswagen vehicles to ten (10) years or 100,000 miles, whichever occurs first, from
the vehicle's original in-service date.
The vehicle's original in-service date is defined as the date the vehicle was delivered to either the
original purchaser or the original lessee; or if the vehicle was first placed in service as a
"demonstrator" or "company" car, on the date such vehicle was first placed in service.
AFFECTED VEHICLES
This warranty extension covers the following model year 2007 – 2010 Volkswagen vehicles equipped
with a DSG transmission AND with a production date from February 19, 2007 through August 6, 2009.
 Eos, GTI, R32, Jetta, Jetta SportWagen, Passat Wagon, CC
WARRANTY EXTENSION COVERAGE
This warranty extension covers only the diagnosis and repair of the DSG transmission.

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This warranty extension will not cover any damage or malfunctions caused by outside influence, such
as damage due to an accident, vehicle misuse or neglect, or storm damage. These conditions may
require repairs that are needed for proper diagnosis of the underlying condition. Any repairs that are
(1) necessary for proper diagnosis of these other conditions or (2) required to bring the vehicle up to
factory specifications are not covered by this warranty extension. Additionally, the DSG transmission in
the vehicle must have been maintained in accordance with the maintenance requirements found in the
vehicle owner’s manual. Any malfunctions of non-transmission electrical and mechanical components
remain covered by the normal terms of the New Vehicle Limited Warranty.
This warranty extension is fully transferable to subsequent owners.
WARRANTY CLAIMS
Dealers must use the following claim type and one of the applicable service numbers below when
submitting warranty claims for the DSG gearbox transmission warranty extension.

3.64.1.5

 Claim Type:
 Applicable Service Numbers:

1PT
3511
3490

Mechatronics
Speed Sensor

 Claim Type:
 Applicable Service Numbers:

1SP
3925

Flanged Shaft

3474
3472
3461

Oil Cooler
Oil Pump
Oil Pump Cover

3460
3059
3060

Mechatronics Cover
Cover for Multi-Clutch
Multiple Clutch

3435

Transmission

CATALYTIC CONVERTER WARRANTY EXTENSION FOR CERTAIN 2.0L ENGINE VEHICLES
The Emissions Control Systems Warranty for catalytic converter replacement under specific conditions
has been extended to 10 years or 120,000 miles, whichever occurs first, from the vehicle's original inservice date. The vehicle's original in-service date is defined as the date the vehicle was delivered to
either the original purchaser or the original lessee; or if the vehicle was first placed in service as a
"demonstrator" or "company" car, on the date such vehicle was first placed in service.
AFFECTED VEHICLES
 2004 New Beetle Convertible

2.0L BGD Engine

 2004-2005 Golf, Jetta, New Beetle Sedan
 2006 Golf

2.0L BEV Engine
2.0L BEV Engine

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Page 161

DIAGNOSIS AND ELIGIBILITY
For details on how to diagnose the symptoms and determine the vehicle’s limited warranty extension
eligibility, please refer to Technical Bulletin 26-11-01 (Instance Number 2023049), “MIL is ON and/or
Catalytic Converter is Rattling.”
WARRANTY COVERAGE
This limited warranty extension covers only the diagnosis and replacement of the catalytic converter, if
necessary, without charge as long as the vehicle is within the time and mileage limits stated within this
warranty extension.
Other conditions unrelated to the catalytic converter may cause the MIL to illuminate; these conditions
may require repairs that are needed for proper diagnosis of the underlying condition. Any repairs that
are (1) necessary for proper diagnosis of these other conditions or (2) required to bring the vehicle’s
emission system up to factory specifications are not covered by this limited warranty extension.
This limited warranty extension will not cover any damage or malfunctions caused by installation of
non-EPA certified parts, or parts that alter the performance of the engine, engine controls, or exhaust
system, such as the installation of engine management components ("chipped" or "tuned" ECMs) not
approved by Volkswagen.
WARRANTY CLAIMS
Catalytic Converter Warranty Extension Claim Coding
 Claim Type:
1E1
(Use 1E2 if the California Emissions Warranty is applicable)
 Service Number:
2673 Catalytic converter
 Damage Code:
– 0012 Diagnosis only, no repair performed
– 0015 Replacement, rattling caused by broken or deteriorated monolith
– 0016 Replacement, MIL on, DTC P0420
 Comments: Record repair details, including DTC’s, if applicable.

3.64.1.6

WINDOW REGULATOR CABLE LIMITED WARRANTY EXTENSION FOR 2007 – 2011 MODEL
YEAR VOLKSWAGEN EOS VEHICLES
Volkswagen has extended the warranty that covers the window regulator cables in 2007 – 2011 model
year Volkswagen Eos vehicles to five (5) years regardless of vehicle mileage, from the vehicle's
original in-service date.
The vehicle's original in-service date is defined as the date the vehicle was delivered to either the
original purchaser or the original lessee; or if the vehicle was first placed in service as a
"demonstrator" or "company" car, on the date such vehicle was first placed in service.
WHAT IS THE PROBLEM
On some vehicles, corrosion on a window regulator cable can cause window operation to deteriorate