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NHTSA ID Number: 10235613

Manufacturer Communication Number: TSB-23-00-002

TSB/Document Date: 2023-05-04


Summary

This Technical Service Bulletin provides general Pre-Delivery Inspection (PDI) procedures, both technical and detail, for 2024 model year MitsubishieBay logo vehicles (except Outlander PHEV).


AUTOMATIC TRANSMISSION (A/T) AND CONTINUOUSLY VARIABLE TRANSMISSION (CVT) SHIFT
INTERLOCK.
Make sure the shift lever can only be moved when the brake pedal is depressed and the ignition
switch is in the “ON” position. For vehicles with OSS, the engine must be running.

3.

A/T / CVT STARTER INTERLOCK (if equipped).
Make sure the engine can be started ONLY when the shift selector is in PARK or NEUTRAL.
For vehicles equipped with OSS, the vehicle must only start if the brake pedal is depressed.

CONDUCT A FULL ROAD TEST
Drive the vehicle to identify dynamic symptoms that may need correction. Use the following
instructions as a guide.
! WARNING

DO NOT ATTEMPT TO TEST ANY SYSTEM THAT CANNOT BE SAFELY TESTED WHILE
DRIVING (e.g., COLLISION MITIGATION SYSTEM [if equipped] or ADAPTIVE CRUISE CONTROLeBay logo
FOLLOWING DISTANCE [if equipped]).
! WARNING
Your route should be relatively free from traffic so you can safely conduct the
test and concentrate on vehicle operation and performance.
! WARNING
ALWAYS follow all traffic laws and safe driving practices. The PDI road test
should be conducted under a variety of different operating and road conditions.
Vehicles equipped with air conditioning: Place a thermometer in the center vent before beginning
your road test. This will be used later to check air conditioner operation.

1.

2.

A/T: Check A/T / CVT AUTO OPERATION.
a.

From 25 mph (40 km/h), briefly accelerate at full throttle. The transmission should kick
down to 1st gear, then shift to the higher gears. For CVT, the vehicle should accelerate
smoothly.

b.

Idle 20 seconds in “N” then shift to “D” then “R” holding each position for more than 3
seconds.

c.

Check for smooth shifting during normal driving. Then upshift through all gears with 20%
and 30% throttle and decrease to a stop. On vehicles with Sportronic™ (with shifter lever
and paddles, if equipped), slide the shifter lever into “Sport Mode” and manually upshift and
downshift to verify proper operation.

d.

Check paddle shift operation (if equipped). Ensure proper upshifts and downshifts.

ALL WHEEL CONTROL (AWC) AND SUPER-ALL WHEEL CONTROL (S-AWC) DISPLAY FUNCTIONS (if
equipped).
Ensure the mode display changes (e.g., TARMAC, GRAVEL, SNOW) when toggling the mode
switch.

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4.

Check ENGINE PERFORMANCE.
WARNING ALWAYS follow all traffic laws and safe driving practices. Check engine
performance under the following conditions. The throttle should respond without
hesitation.
Part Throttle
At a constant speed of 25-35 mph (40-56 km/h), engine performance should be smooth,
without hesitation.
!

Under Load
Accelerate to 3/4 throttle. The vehicle should accelerate smoothly, without laboring or
hesitation.
At Cruise
At a constant speed of 45-55 mph (75-90 km/h), engine performance should be smooth,
without hesitation or surging.
5.

Check CRUISE CONTROL.
Cruise control switches are located on the steering wheel.
Control Functions
On/Off - Energizes and de-energizes the system and turns on the indicator light.
Coast/Set - Sets control speed. Also reduces set speed while engaged.
Acc/Res - Resumes previously set speed. Also increases set speed while engaged.
Cancel - Deactivates set driving speed.
WARNING DO NOT ATTEMPT TO TEST THE ADAPTIVE CRUISE CONTROLeBay logo (ACC)
FOLLOWING FUNCTION (if equipped).
System Operation Check
!

NOTE: Cruise control will not operate below 25 mph (40 km/h).

a.

Accelerate to 30 mph (50 km/h).

b. Turn on the ON/OFF switch. Make sure the CRUISE light illuminates.
c.

Use the COAST/SET function to set the vehicle speed. The vehicle speed should hold at 30
mph (50 km/h).

d. Increase the vehicle speed slightly by using the ACC/RES button momentarily.
e.

Check each canceling function by depressing the brake and the CANCEL button.

f.

Resume the set speed by using the ACC/RES button.

g. Turn the cruise control off by pressing the ON/OFF switch.
Vehicles Equipped with Adaptive Cruise ControleBay logo/ACC (if equipped)
Perform checks h-k in addition to those for standard cruise control (above).
h. Confirm the MID displays the screen for ACC when set (see image at the top of page 20).
i.

Confirm the Distance Scale toggles from Near to Far when the ACC Distance switch is
pressed.

j.

Press the ON/OFF switch to turn cruise control OFF.

k.

Press and hold the ON/OFF switch until CRUISE displays without the distance scale. The
system is now in normal cruise control mode.

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Adaptive Cruise ControleBay logo Display

ON/OFF
Switch

50
mp
h

ACC
Distance
Switch

Distance Scale

6.

SQUEAKS, RATTLES, AND WIND NOISE.
Check for any abnormal noise and vibration during your road test, including driveline, pedal, or
steering wheel vibration. Listen for rattles and squeaks from interior components (e.g.
glovebox, seats). Correct them as necessary.
Be sure to close all windows and sunroof and turn off the audio during this inspection.

7.

STEERING OPERATION, WHEEL ALIGNMENT and HANDLING.
Make sure the steering wheel is centered when the vehicle is traveling straight ahead.
The vehicle should track straight on a level surface, without pulling or drifting. If a problem
is identified, correct it. Refer to the Service Manual for adjustment procedures.

8.

BRAKE PERFORMANCE AND ANTI-LOCK BRAKE SYSTEM (ABS) OPERATION.
Brake Performance (including ABS/ASC/TCL)
The vehicle should brake smoothly and in a straight line. There should be no abnormal noise
(including squeaks) or vibration while braking. The brake pedal should feel firm, not soft
or mushy.
ABS Operation
!

WARNING

Always check that no vehicles are behind you when checking ABS.
In a safe location with no other vehicles or objects around, check the operation of the ABS
system. During hard braking, the vehicle should come to a controlled, straight stop. You will feel
some pedal pulsation and may hear normal operating sounds from the ABS system.
9.

WINDSHIELD WIPER AND WASHER OPERATION (front and rear)
Washer Aim (front and rear)
a.

Check washer aim, both front and rear (if equipped).

b.

Vehicles equipped with intelligent windshield washer - Pull the windshield washer lever for
approximately 0.5 seconds. Confirm the washer sprays between wiper blade sweeps, for
a total of 4 sprays. Refer to the Service Manual (Group 51 Exterior) for details of intelligent
washer operation.

c.

Make any needed adjustments, referring to the Service Manual. Submit a warranty claim
for adjustments performed.

Wiper Operation (including rear if equipped)
a.

Verify correct wiper operation during all speeds. If streaking occurs, clean the wiper blades
with a cloth soaked in a mild detergent.

b. Make sure the wipers park properly.

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10. HEATER AND AIR CONDITIONING (A/C) OPERATION.
Check for proper operation of all modes, air intake selection, and temperature control.
Check the fan speed and check for any unusual fan noises.
Make sure the air intake control is in the RECIRC position. Using the thermometer placed in the
center air outlet before the test drive, check for proper cooling when the air conditioner is
operating. Refer to the Service Manual for temperature specifications or test conditions for the
particular model. When finished, leave the air intake door in the fresh (outside air) position.
11. HOT ENGINE IDLE SPEED WITH A/C ON AND OFF.
With the engine at operating temperature, check the idle quality with the air conditioning ON
and OFF.

G. FINAL STEPS FOR TECHNICAL INSPECTION (After Road Test)
1.
2.

3.

Record the ENDING mileage.
Record the ending mileage of your road test on the PDI form.
Check PARKING BRAKE.
With your foot off the service brake, the parking brake should hold the vehicle from moving
while in gear and at idle.
NOTE: Count the number of “click” notches it takes to engage the parking brake. If more than 8, adjust
the parking brake according to Service Manual procedures.

Check ATF/CVTF.
With the parking brake applied and the engine running, check automatic transmission fluid level
as per the Service Manual. Add or extract fluid if necessary to ensure the level is at the HOT mark
on the dipstick.
4. Check all DTC with scan tool (MUT III).

Sample of Prop 65 Label
(California Dealers Only)

04/21/2023

5. Vehicles for storage: Reset tire pressures to pre PDI
level. Disengage IOD fuse after PDI is completed.
6. For California Dealers ONLY: Beginning August 30,
2018, a new Proposition 65 warning label must be
attached to the driver's side window.
For more details, refer to the Dealer Letter sent
on August 20, 2018, Tech Talk 241 and reference
Warranty Bulletin Number WB 2019-002.
Sign and date the Technician's Signature area on
7.
the PDI form. Leave the form with the vehicle for
the Detail Specialist to complete "Detailing after
PDI."

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DETAIL INSPECTION
A. DETAILING BEFORE PDI
BEFORE YOU START:
D

Always keep your hands and uniform clean when performing a PDI.

D

To protect the interior of the vehicle, be sure to remove sharp objects from your body and
clothing before starting the detailing procedures.

Make sure the following information is recorded in the spaces provided on the PDI form:

1.

D

Repair order number

D

Model

D

Dealer stock number

D

Model Year

D

Ignition key code

D

Vehicle Identification Number (VIN)

D

Wheel lock code (if equipped)

RAP-FILM REMOVAL (if applicable).
Before a technician can perform the Technical portion of a PDI, the protective film (RAP-film)
must be removed from the exterior body surfaces.

NOTE: For easiest removal, RAP-film temperature should be between 32_F (0_C) and 122_F (50_C).

For certain models, the driver entry area is
protected by a clear RAP-film placed on the scuff
plate and/or lower door area. This is to protect
the area from damage while the vehicle is
available for viewing by customers or in dealer
storage, improving Initial Quality Survey (IQS)
scores.
THIS AREA SHOULD REMAIN
PROTECTED BY THE CLEAR RAP-FILM UNTIL THE
VEHICLE IS DELIVERED TO THE FINAL RETAIL
CUSTOMER. Please do not remove clear RAP-film
from the lower door or sill area prior to retail
delivery.

a.

Remove the exterior RAP-film from all body surfaces.
D

If the temperature of the vehicle body is higher than 122 F (50 C), the film softens,
allowing more residue to remain on the body surface. For easier removal, decrease the
temperature of the vehicle body surface to less than 104 F (40 C) with cool water
and/or store the vehicle inside, out of the sun.
OR

D

If the body surface temperature is lower than 32 F (0 C), increase the temperature
using warm water or put the vehicle inside a heated facility until the body surface
temperature rises.

Then, starting at the corners, pull up on the RAP-film, fold it back, and pull it off at an angle
of 180 degrees to minimize glue residue.
b. Wash the vehicle with water.
NOTE: ALL RAP-FILM MUST BE REMOVED AFTER 5 MONTHS

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2.

!! IMPORTANT !! Remove RAP-FILM RESIDUE
A line of adhesive residue can form at the edge of
the RAP-film. As the film shrinks due to exposure
to the elements, the adhesive is exposed and
collects dirt and other debris. Use either of the
following methods to remove RAP-film residue
from the body surface.
D

If there is a considerable amount of residue,
remove it by wiping down the affected body
surface area with isopropyl alcohol, diluted 50%
with mineral spirits (petroleum benzene).
OR

D

If there is only a small amount of residue, use a
very mild (white) polishing compound on the
affected surface area.

For details on removing RAP-film and residue, refer
to TSB-21-00-010.
3.

Inspect for PAINT DAMAGE.
a. Inspect the vehicle's surfaces for paint swelling (paint will have a milky appearance). This
condition occurs when moisture is trapped between the RAP-film and the body panel
surface.
b. Most occurrences of paint swelling can be corrected by parking the vehicle in bright sun
light for approximately one hour.
NOTE: If there is still discoloration or blotching or a
“milky” color on the paint surface after RAP-Film
removal and cleaning (as shown in image), DO NOT
REPAINT THE VEHICLE. Submit a PRC entry with photos
for DPSM review, then send the vehicle to a body shop
that can use an ultraviolet heat lamp to eliminate milky
color spots.
For more details, refer to TIN-18-42A-001.

NOTE: If the above repairs are not successful for correcting paint swelling, refer to the paint repair
procedures in the Body Repair Manual for the model.

c.

It is recommended that the Technical Inspection be completed at this time. Continue with
the “Detailing After PDI” section after the Technical Inspection is finished.
Whenever possible, install all accessories and dealer-installed options BEFORE performing
Detailing and Customer Delivery Preparation.

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B. DETAILING AFTER PDI
1. Remove RAP-FILM (if not already done). Refer to previous section, “Detailing Before PDI.”
2. Wash ALL EXTERIOR BODY PANELS.
a. Always make sure the windows and sunroof (if equipped) are fully closed.
b. Wash all body panels with water, not in direct sunlight.
c. Start washing from the roof, working downward, using a sponge and water.
d. After washing, wipe water from body surfaces using a chamois or soft cloth.

NOTE: When using a high-pressure washer avoid directing high-pressure spray at weatherstrips.

3. Check for WATER LEAKS immediately after washing.
In some cases, it may take 4 minutes or longer to produce any evidence of a leak. During storage,
when the vehicle has been exposed to rain with the RAP-film removed, or while washing the vehicle,
note any water leaks that may require repair.
Remember, the source of the water leak is not always where the leak appears. To accurately
locate and repair a leak, a thorough understanding of the conditions the leak was identified
must be made known to the person making repairs.
4. Wash and inspect ALL WHEELS; THOROUGHLY REMOVE ALL GLUE RESIDUE; Apply TIRE
DRESSING.
a. Install any missing tire valve caps using the correct cap. TPMS equipped vehicles require
specific valve caps. Your parts department can provide the correct part for the vehicle.
Refer to TSB-12-31-001 for information.
b. Wash the wheels with mild detergent and rinse with water. See TSB-09-31-005 for information.
c. After washing, wipe water from wheels using a chamois or soft cloth.
d. Inspect wheels and tires for nicks, scratches, and other damage.
e. Clean off any residue or foreign material.
f. Apply tire dressing to each tire.
g. Wipe dry with a clean cloth.
5. Check DOOR AND TRUNK/CARGO AREA OPENING CLEANLINESS AND UNDERHOOD CLEANLINESS.
Wipe off any dirt with a damp cloth.
Under hood
a. Remove any debris such as leaves, etc. from the engine compartment.
b. Wipe up any fluid spills and note any evidence of leakage on the repair order.
c. Wipe down the engine compartment components with a damp cloth.
6. Inspect PAINT AND ALL BODY PANELS FOR DAMAGE, ALIGNMENT, AND FIT & FINISH.
a. Check for scratches and dents. Inspect the body panels from different angles.
b. Check the alignment of all body panels for uniform gaps and flushness. All body panels
should be flush with their adjoining panels and all gaps should be uniform. Inspect painted
surfaces for uniform color. Inspect from different angles.
c. Inspect painted areas for damage. Note any discrepancies on the repair order.
d. Inspect painted areas for environmental fallout such as acid rain and rail dust. Remove any fallout
by following MitsubishieBay logo-approved techniques.
NOTE: If any paint damage is noted, refer to TSB-92-51-001 and training video #44.

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7.

8.

9.

10.

Inspect ALL GLASS FOR DAMAGE AND CLEANLINESS, INSIDE AND OUTSIDE.
Use a suitable glass cleaner and wipe dry with a soft lint-free cloth.
a. Use an approved glass polish to remove minor scratches and imperfections.
b. If there is a problem with any glass, follow your dealer's procedures to correct it.
c. California Dealers: Ensure that the Proposition 65 Warning Label has been applied to
drivers window door.
Inspect ALL MOLDING, TRIM, AND CHROME PARTS, AND REMOVE PROTECTIVE TAPE.
a. Inspect all moldings, trim, and chrome parts for looseness, proper alignment, and
cleanliness.
b. Clean off any residue.
c. Note any items that need corrected. Remember, repairs are not part of your PDI time.
Follow warranty policy and procedures.
Inspect ALL WEATHERSTRIPPING AND RUBBER MOLDINGS.
a. Inspect all weatherstrips and rubber moldings for damage. Make sure they are securely
attached.
b. Clean off any residue.
Clean the INTERIOR and check ALL INTERIOR PANELS AND TRIM FOR PROPER FIT.
a. Wipe plastic interior components with a soft damp cloth.
b. Remove minor stains and soil using a mild detergent, then wipe dry with a clean, soft cloth.
c. Check alignment of all interior panels and trim for uniform gaps and flushness. All interior

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TSB/Document ID: TSB-23-00-002

Replacement Service Bulletin Number:

MFR Communication Date: 2023-04-25

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

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