Move vehicle to an area where
Smartphone has better reception.
Is the problem fixed?

The problem was
solved.

Yes

No
Wait for about 10 minutes and
try again.
Is the problem fixed?

The problem was
solved.

Yes

No
Turn OFF and ON Smartphone
and open Aha application on
Smartphone. Then, select Aha
Mode on Unit.

The problem was
solved.

Yes
Is the problem fixed?
No
Contact Aha USA

51

AHA RADIO - Caution Message (15)
Caution Message:

Note:
Aha Radio is not available for 12-13MY system

Failed.
Symptom:
Map is not updated when pressing “Map Update” button
of Aha Radio on vehicle Navigation Head Unit
Map Update Button
Move vehicle to an area where
Smartphone has better reception.
Is the problem fixed?

The problem was
solved.

Yes

No
Wait for about 10 minutes and
try again.
Is the problem fixed?

The problem was
solved.

Yes

No
Turn OFF and ON Smartphone
and open Aha application on
Smartphone.
Is the problem fixed?

The problem was
solved.

Yes

No
Disconnect Unit-Smartphone
communication and try the
same function on Smartphone.
Does the function work on
Smartphone?

Replace Navigation
Head Unit.

Yes

No
Contact Aha USA

52

2. Troubleshooting
AHA RADIO - Caution Message (16)
Caution Message:

Please select the type of connection
in 'Aha Radio Setting'.

Note:
Aha Radio is not available for 12-13MY system

Condition:
Android device is connected via Bluetooth
and iPhone (iOS) is connected via USB

Select the appropriate setting
from the two connections available on Aha Radio Setting
screen.

The problem was
solved.

Yes

Is the problem fixed?
No
Replace Navigation
Head Unit.

How to change “Aha Radio Setting”:

1. Press “INFO” and select “Settings”

2. Select “iOS” or “Bluetooth”

53

AHA RADIO - Caution Message (17)
Caution Message:

To use this function, you must agree to the
terms and condition on the 'caution' screen.

Note:
Aha Radio is not available for
12-13MY system

Symptom:
Map is not shown when pressing

button

Press “MAP” button on Navigation Head Unit and press
“Accept” on the display.
Is the problem fixed?

The problem was
solved.

Yes

No
Replace Navigation
Head Unit.

54

2. Troubleshooting
AHA RADIO - Caution Message (18)
Caution Message:

'Aha Radio Setting' change failed.
Please try again later.

Note:
Aha Radio is not available for 12-13MY system

Symptom:
Aha Radio Setting on vehicle Navigation Head
Unit cannot be changed

Wait for about 10 minutes and
try again.
Is the problem fixed?

The problem was
solved.

Yes

No
Disconnect and reconnect
Unit-Smartphone communication and try again.
Is the problem fixed?

The problem was
solved.
Yes

No
Replace Navigation
Head Unit.

How to change “Aha Radio Setting”:

1. Press “INFO” and select “Settings”

2. Select “iOS” or “Bluetooth”
55

AHA RADIO - Caution Message (19)
Caution Message:

External device has been connected.
Voice recognition mode off.

Note:
Aha Radio is not available for 12-13MY system

Symptom:
Voice Recognition Mode has turned OFF by itself

Wait for about 10 minutes and
try again.
Is the problem fixed?

The problem was
solved.

Yes

No
Turn OFF and ON Smartphone
and open Aha application on
Smartphone. Then, press
“Voice Recognition” button on
Steering Wheel.

The problem was
solved.

Yes

Is the problem fixed?
No
Replace Navigation
Head Unit.

56

2. Troubleshooting
AHA RADIO - Caution Message (20)
Caution Message:

Connection with Aha app is not completed.
Please try again later.

Note:
Aha Radio is not available for
12-13MY system

Symptom:
Voice Recognition Mode does not work for Aha Radio

Wait for about 10 minutes and
try again.
Is the problem fixed?

The problem was
solved.

Yes

No
Turn OFF and ON Smartphone
and open Aha application on
Smartphone. Then, press
“Voice Recognition” button on
Steering Wheel.

The problem was
solved.

Yes

Is the problem fixed?
No
Replace Navigation
Head Unit.

57

MEMO

58

3. Supplemental Information
Subaru Technical Service Bulletins
Outline
The following is a list of Subaru Technical Service Bulletins (TSB) that may contain
additional helpful information.
TSB No: 15-155-12
TSB No: 15-158-12

59

Subaru Technical Service Bulletins

MEMO

60

3. FAQ
Navigation
Q1

How can I eject the SD card ?

A1

Q2

What if I eject the MAP SD card while using the Navigation system?

A2

You can corrupt the MAP data file and navigation system may stop working.
Please do not eject the MAP SD card while navigating .

Q3

How do I know if my Navigation unit is receiving GPS signals?

A3

1. Touch “Menu” on MAP screen

2. GPS signal is shown on top right corner
of the display. Signal strength is indicated
by the number of dot. More dots, stronger
GPS reception.

61

Navigation
Q4

How can I adjust the contrast and brightness of the screen?

A4

Q5

How can I change the language for Display and Voice Recognition?

A5

1. Press
2. Touch “Info”
3. Touch “Language”

4. Select a language

Q6

My navigation voice guidance volume is too low.
How can I adjust the volume?

A6

1. Touch

on MAP screen

2. Adjust the volume with the slider

62

3. FAQ
Navigation
Q7

Can I review my entire driving route in simulation?

A7

Yes.
1. Set your destination
2. Touch “Menu” on MAP screen
3. Touch “My Route”
4. Touch “More”

5. Scroll down the list and touch “Simulate
Navigation”

Q8

I live in the high elevation area, does the unit provide altitude information?

A8

Yes. The altitude is measured using GPS signals and displayed at the bottom right
corner of the display.

Q9

What is the “data field” on the MAP screen and can I customize the “data field”?

A9

The data field provides you the information of current time, altitude of your location,
distance to the destination, time left to the destination and estimated arrival time.
The information in the data field can be customized by touching and holding the
“data field” area.
You can select up to 3 data field from below:
Time
Altitude
Distance
Time Left
Arrival Time
Distance, Time Left and Arrival Time are available only when the destination is set .

•
•
•
•
•

“data field” area

63

Altitude:
The minimum of 4 acquired satellites is required
to establish Altitude. With 3 or less acquired
satellites, "--" may be displayed on the navigation screen.

Navigation
Q10

What types of MAP views are available?

A10

Three types of MAP views are available (2D North Up, 2D Heading Up and 3D)
How to change the MAP view.
1. Touch “Menu” on MAP screen
2. Touch “More…”
3. Touch “Settings”
4. Scroll down and touch “MAP Settings”
5. Touch “View Mode”

Q11

How can I set my home as a destination?

A11

1.
2.
3.
4.

Touch “Menu” on MAP screen
Touch “Find”
Touch “Find Address”
Enter “State”, “City”, “Street” and “House Number” of home address and touch
“Done”
5. Touch “More”

Note:
Your HOME is registered under “Favorites”
Please confirm if your Home is in Favorites.
1. Touch
on Map screen

6. Touch “Add to Favorites”

7. Enter “HOME” using keyboard
and touch “Done”

2. Touch “Favorites”

64

3. FAQ
Navigation
Q12

I want to use the Navigation system to go back to home. How can I do?

A12

Please make sure your home has been added to the “Favorites.”
If not, refer to Question 11.
If your home is set to the “Favorites”, follow the procedure below.
1. Press “MAP”
2. Touch “Menu” on MAP screen
3. Touch “Find”
4. Touch “Favorites”
5. Touch “HOME”
6. Touch “Next”
7. Touch “Go”

Q13

What is the Quick Menu?

A13

Frequently used buttons and functions during navigation operation are displayed on
the Quick Menu and you can customize the buttons in the Quick Menu.
How to open the Quick Menu.
1. Touch
on MAP screen

Quick Menu

How to customize the Quick Menu
1. Press “MAP”
2. Touch “Menu” on MAP screen
3. Touch “More…”
4. Touch “Settings”
5. Touch “Customize Quick Menu”
Q14

Can I access the “Quick Menu” while driving?

A14

Yes.

65

Navigation
Q15

What is the “Route Planning Methods”?

A15

“Route Planning Methods” provide you options to search the route to the destinations.

Q16

What “Route Planning Methods” are available?

A16

4 Route Planning Methods are available (Fast, Green, Short and Easy).

66

3. FAQ
Navigation
Q17

How can I choose a “Route Planning Method” (Fast, Green, Short and Easy)?

A17

1.
2.