NHTSA ID Number: 10234876
Manufacturer Communication Number: TechnicalSupport
TSB/Document Date: 2023-04-24
Summary
Overview to the Subaru
SD Card Navigation System
Note:
Aha Radio is not available for 12-13MY system
Symptoms:
•
•
Aha application shuts down by itself
Unable to enter Aha Mode
Is the latest Aha application
properly installed on Smartphone?
Reinstall the latest Aha
application on Smartphone
No / Unknown
Yes
Reconnect Smartphone to Unit
via Bluetooth (Android base) or
USB (iPhone).
Is the problem fixed?
Yes
No
Turn OFF and ON Smartphone
and open Aha application on
Smartphone. Then, select Aha
Mode on Unit.
The problem was
solved.
Yes
Is the problem fixed?
No
No
Replace Navigation
Head Unit.
38
2. Troubleshooting
AHA RADIO - Caution Message (2)
Caution Message:
Please update your Aha
application.
Note:
Aha Radio is not available for 12-13MY system
Symptom:
Unable to enter Aha Mode
Is the latest Aha application
properly installed on Smartphone?
Reinstall the latest Aha
application on Smartphone
No / Unknown
Yes
Turn OFF and ON Smartphone
and open Aha application on
Smartphone.
Is Aha application opened?
Yes
No
Contact Aha USA
The problem was
solved.
39
AHA RADIO - Caution Message (3)
Caution Message:
Please reconnect mobile
device.
Note:
Aha Radio is not available for 12-13MY system
Symptom:
Unable to enter Aha Mode on vehicle Navigation Head Unit
Disconnect Unit-Smartphone
communication and reconnect
Smartphone.
Is the problem fixed?
Yes
No
Turn OFF and ON Smartphone
and open Aha application on
Smartphone.
Is the problem fixed?
The problem was
solved.
Yes
No
Replace Navigation
Head Unit.
40
2. Troubleshooting
AHA RADIO - Caution Message (4)
Caution Message:
Note:
Aha Radio is not available for 12-13MY system
Poor wireless reception.
Symptoms:
•
•
Programs are not played on vehicle Navigation Head Unit
Images are not shown on vehicle Navigation Head Unit
Move vehicle to an area where
Smartphone has better reception.
Is the problem fixed?
Yes
No
Wait for about 10 minutes and
try again.
Is the problem fixed?
The problem was
solved.
Yes
No
Contact Aha USA
41
AHA RADIO - Caution Message (5)
Caution Message:
Note:
Aha Radio is not available for 12-13MY system
Entry not recognized.
Symptom:
All Aha Mode functions on vehicle Navigation
Head Unit do not work
Turn OFF and ON Smartphone
and open Aha application on
Smartphone.
Is the problem fixed?
The problem was
solved.
Yes
No
Disconnect Unit-Smartphone
communication and try the
same function(s) on Smartphone.
Does the function(s) work on
Smartphone?
Replace Navigation
Head Unit.
Yes
No
Contact Aha USA
42
2. Troubleshooting
AHA RADIO - Caution Message (6)
Caution Message:
Please login to the Aha app on the
mobile device.
Note:
Aha Radio is not available for 12-13MY system
Symptom:
Unable to enter Aha Mode on vehicle
Navigation Head Unit
Login into the Aha application
on Smartphone.
Is the problem fixed?
The problem was
solved.
Yes
No
Wait for about 10 minutes and
try again.
Is the problem fixed?
The problem was
solved.
Yes
No
Contact Aha USA
43
AHA RADIO - Caution Message (7)
Caution Message:
The station list cannot be acquired.
Note:
Aha Radio is not available for 12-13MY system
Symptom:
Aha Radio Station List is not shown on
vehicle Navigation Head Unit
Turn OFF and ON Smartphone
and open Aha application on
Smartphone.
Is the problem fixed?
The problem was
solved.
Yes
No
Disconnect Unit-Smartphone
communication and try the
same function on Smartphone.
Does the function work on
Smartphone?
Replace Navigation
Head Unit.
Yes
No
Contact Aha USA
44
2. Troubleshooting
AHA RADIO - Caution Message (8)
Caution Message:
Note:
Aha Radio is not available for 12-13MY system
The content cannot be acquired.
Symptom:
Aha Radio Content is not shown on vehicle Navigation Head Unit
Press
on Unit.
(Refresh button)
Is the problem fixed?
The problem was
solved.
Yes
No
Turn OFF and ON Smartphone
and open Aha application on
Smartphone.
Is the problem fixed?
The problem was
solved.
Yes
No
Disconnect Unit-Smartphone
communication and try the
same function on Smartphone.
Does the function work on
Smart phone?
Replace Navigation
Head Unit.
Yes
No
Contact Aha USA
Refresh button
45
AHA RADIO - Caution Message (9)
Caution Message:
Note:
Aha Radio is not available for 12-13MY system
Information acquisition error.
Symptom:
Aha Radio Icons or Logos are not shown on
vehicle Navigation Head Unit
Return to Station List and select the same station again.
Is the problem fixed?
The problem was
solved.
Yes
No
Wait for about 10 minutes and
try again.
Is the problem fixed?
The problem was
solved.
Yes
No
Turn OFF and ON Smartphone
and open Aha application on
Smartphone.
Is the problem fixed?
The problem was
solved.
Yes
No
Disconnect Unit-Smartphone
communication and try the
same function on Smartphone.
Does the function work on
Smartphone?
Replace Navigation
Head Unit.
Yes
No
Contact Aha USA
46
2. Troubleshooting
AHA RADIO - Caution Message (10)
Caution Message:
Note:
Aha Radio is not available for 12-13MY system
Action not available.
Symptom:
•
•
All Aha Mode functions do not work on vehicle Navigation Head Unit
Forward/Reverse functions do not work on vehicle Navigation Head Unit
Wait for about 10 minutes and
try again.
Is the problem fixed?
The problem was
solved.
Yes
No
Turn OFF and ON Smartphone
and open Aha application on
Smartphone.
Is the problem fixed?
The problem was
solved.
Yes
No
Disconnect Unit-Smartphone
communication and try the
same function on Smartphone.
Does the function work on
Smartphone?
Replace Navigation
Head Unit.
Yes
No
Contact Aha USA
47
AHA RADIO - Caution Message (11)
Caution Message:
Aha Server Error - Please check
connection or reception.
Note:
Aha Radio is not available for 12-13MY system
Symptom:
Aha Radio content cannot be played on
vehicle Navigation Head Unit
Move vehicle to an area where
Smartphone has better reception.
Is the problem fixed?
The problem was
solved.
Yes
No
Wait for about 10 minutes and
try again.
Is the problem fixed?
The problem was
solved.
Yes
No
Contact Aha USA
48
2. Troubleshooting
AHA RADIO - Caution Message (12)
Caution Message:
Aha Server Down - Please try again later.
Note:
Aha Radio is not available for 12-13MY system
Symptom:
Aha Radio content cannot be played on
vehicle Navigation Head Unit
Wait for about 10 minutes and
try again.
Is the problem fixed?
The problem was
solved.
Yes
No
Contact Aha USA
49
AHA RADIO - Caution Message (13)
Caution Message:
Aha Station Contents Not Available Please Try Again Later.
Note:
Aha Radio is not available for 12-13MY system
Symptom:
Aha Radio content cannot be played on vehicle
Navigation Head Unit
Move vehicle to an area where
Smartphone has better reception.
Is the problem fixed?
The problem was
solved.
Yes
No
Turn OFF and ON Smartphone
and open Aha application on
Smartphone.
Is the problem fixed?
The problem was
solved.
Yes
No
Disconnect Unit-Smartphone
communication and try the
same function on Smartphone.
Does the function work on
Smartphone?
The problem was
solved.
Yes
No
Contact Aha USA
50
2. Troubleshooting
AHA RADIO - Caution Message (14)
Caution Message:
Aha Communication Error - Please
Check Owner's Manual.
Note:
Aha Radio is not available for 12-13MY system
Symptom:
Aha Radio content cannot be played on vehicle
Navigation Head Unit
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TSB/Document ID: TechnicalSupport
Replacement Service Bulletin Number:
MFR Communication Date: 2013-05-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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