TJ3619514 Service Bulletin/Repair Instructions

Service and Parts Business
Technical Journal

TITLE:
Cannot lock/unlock vehicle with remote control key

REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 36195.1.4
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7510 Volvo Car USA
2022-08-19
2022-08-22
FUNC DESC:
FUNC GROUP:
Access (central looking &

remote)
3666
Page 1 of 8
“Right first time in Time”

Attachment

File Name

Backup Position SPA.JPG

Backup position XC4&C40.JPG

Mechanical location.jpg

TJ 36195 Fuse Locations.pdf
File Size

0.0517 MB

0.0454 MB

0.0217 MB

0.3561 MB
Rows beginning with * are modified

Note! If using a printed copy of this Technical Journal, first check for the latest online version.

DESCRIPTION:

* TJ 36195 v1.4 created to correct copy error with v1.3

* Vehicle types updated for MY 2023

NOTE: This TJ is only applicable for vehicles with a TCAM unit.

If experiencing the below described symptoms, please see advice under “Service”. Please read entire TJ.

Symptoms:

1. Cannot Lock/unlock vehicle with the “RCK”, but vehicle can be unlocked with the mechanical key

blade located inside the “RCK” (see attachment “Mechanical location”).

2. If symptom #1 has been confirmed and starting the vehicle with the “RCK” in the backup position

and DIM message stating, “Key not found”. (See picture for backup position location)
Produced and printed in the USA and available as an electronic document.

© 2022 VOLVO CAR USA, LLC
Technical Journal 36195.1.4

3. The vehicle can be started with the “RCK” in the backup position located in the tunnel console,

while having DIM message “SOS E-call service required”.(see attachments “Backup position”)

4. No communication when attempting to connect/readout vehicle with VIDA.

*Symptom for PHEV/BEV vehicles:

5. If Symptom #1 has been confirmed and the vehicle cannot be started with the “RCK” in the backup

position due to not being able to disconnect the charging cable.

DIM = Driver information Module

TCAM = Telematics and Connectivity Antenna Module

VC app = Volvo Cars Application

BUB = Back up Battery

RCK = Remote Control key

BEV = Battery Electric Vehicle

PHEV = Plug-in Hybrid Vehicle

SP = Software Product

CSC Customer Symptom Codes

Code

UH

VZ

1J

XI
Description

Locking/unlocking/Central locking does not work

Locking/unlocking/Other central locking problems

Remote control/Mechanical problem/Key unit only

Remote control/Does not work
DTC Diagnostic Trouble Codes

Control Module

CEM
Code

U201F00
Fault Type

Permanent
Vehicle Type

Type

224

227

235

236

238

246

256

536

536

539
Eng
ED
Page 2 of 8
Eng

Desc
E400V6
Sales
Body
Gear
Steer
Model Year

2023-9999

2023-9999

2022-9999

2022-9999

2022-9999

2022-9999

2023-9999

2021-9999

2023-9999

2022-9999
Plant
Chassis range

-
Struc Week

Range

202222-999952

202222-999952

202122-999952

202122-999952

202122-999952

202122-999952

202222-999952

202037-999952

202222-999952

202139-999952
2022-08-22
Technical Journal 36195.1.4

Service:

Temporary solution is now available. A permanent software solution will be made available early Q3

2022.

TCAM Reset Method + Temporary SW Fix

If any of the symptoms described under “Description” is present please make the TCAM powerless by

removing TCAM fuse (Min 10 minutes) and the BuB connector.

Reinstall the fuse and reconnect the BuB

NOTE: The BuB MUST be reconnected BEFORE re-inserting the fuse.

TCAM Fuse Location (see attachment TJ 36195 Fuse Locations.pdf):

*S60/V60CC/S90/S90L/V90/V90CC/XC60/XC90: CF39

*XC40/C40: CF27

Temporary Software Fix:

Once the TCAM is reset, download a Total Upgrade (If available), then download the applicable SW

from the list below to prevent the symptom from re-occurring.

V90, V90CC = 32267736

*S60/V60CC/XC60/XC90 = 32319427

S90L = 32319463

XC40/C40 = 32319500

NOTE: the special SP’s above are free of charge and should NOT be claimed under warranty

PHEV/BEV: For removal/disconnection of the charging cable, please follow below steps:

PHEV

1. Unlock the vehicle with the mechanical key blade inside the “RCK”.

2. Place the “RCK” in the backup position (see attachments for locations).

3. Turn the ignition switch.

4. If the vehicle “wakes up,” Press the central unlock button according to attachment (Visualization of

the steps in attachment TJ-36195 PHEV.jpg)
Page 3 of 8
Technical Journal 36195.1.4

BEV

1. Unlock the vehicle with the mechanical key blade inside the “RCK”.

2. Place the “RCK” in the backup position.

3. If the vehicle “wakes up” Press the central unlock button according to attachment. (Visualization of

the steps in attachment TJ-36195 BEV.jpg)

Customer Questionnaire:

ONLY if the “TCAM reset method” above does not restore “RCK” function, please send a vehicle report

“Support needed” along with with the completed “Customer Questionnaire” below.

•

•

•

•

•

•
How long has the vehicle been locked/unlocked since the last known functioning time?

Has the VC app been used during the time the vehicle has had any of the described symptoms? (ex:

able to view the car status, send climate commands)

Under which conditions was the vehicle parked? (ex: underground parking, garage, location with a

good/bad network)

Has the customer experienced any other vehicle issues during the time any of the described

symptoms appeared?

Did the vehicle receive any new software prior to the occurrence of the symptom?

Other information?
VST Operation Number

VST Operation Number

09804

36004-2
Description

TCAM fuse + BuB disconnect + VR acc. to TJ 36195

SW control module downloading
VEHICLE REPORT:

If the “TCAM reset method” above has no effect, please submit a Vehicle Report along with with the

completed “Customer Questionnaire”, use Concern area “Vehicle Report” and Sub-Concern Area

“Support needed”, use Function Group 3666.
To view TJ attachments continue to next page. This TJ has four attachments.
Page 4 of 8
2022-08-22
Technical Journal 36195.1.4
Page 5 of 8
Technical Journal 36195.1.4
Page 6 of 8
2022-08-22
Technical Journal 36195.1.4

S90/S90L/V90/V90CC/XC60, Central Junction Box, Fuse CF39
Page 7 of 8
Technical Journal 36195.1.4

XC40 BEV/C40, Central Junction Box, Fuse CF27
Page 8 of 8
2022-08-22

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