Service and Parts Business

Service Manager Bulletin
TITLE:

Shipping and Handling of Volvo Lithium-ion Hybrid Battery Modules to
Global Battery Solutions (GBS)
GROUP:

NO:

ISSUING DEPARTMENT:

CAR MARKET:

31

002B

Warranty

Canada

REVISIONS:

ISSUE DATE:

STATUS DATE:

Page 2 – Shipping
Page 3 – added Compliance and Core Returns

2021-12-16

2022-08-25

Page 1 of 11
“Right first time in Time”
Attention Volvo Parts Managers and Service Managers
There may come a time when a customer’s vehicle will require technical service and you will be
instructed to replace and ship a defective lithium hybrid battery module directly to our supplier for
technical evaluation.
For complete battery packs, please see SMB31-001.
Note: All Volvo Lithium-ion Hybrid Batteries modules will be part of our Volvo Technical Helpdesk
Prior Approval Process.
The failed hybrid battery must be shipped directly to the Volvo Battery Center, operated by Global
Battery Solutions (GBS), at the address indicated below and on the shipping labels attached.
VOLVO LITHIUM-ION HYBRID BATTERY MODULE SHIPPING AND HANDLING
GUIDELINES:
Remove the replacement module from its shipping box and follow instructions as outline in VIDA and/
or provided by Retailer Technical Support (RTS) for installation.
HANDLING:
Ensure the replacement box and packaging are kept in their original condition. The replacement battery
module shall be removed from its original packaging and installed in the vehicle as soon as possible in
order to maintain protection against mechanical impact or tampering.

Produced and printed in the USA and available as an electronic document.
© 2022 VOLVO CAR USA, LLC

Service Manager Bulletin 31-002B
Once the replacement module is removed, store the shipping box in a safe and secure place to be used
for the transportation of the defective hybrid battery module.
•
•
•

Do not remove or cover up any of the hazmat shipping labels on the outside of the replacement box.
Do not damage or disassemble the replacement box.
If you damage the box you will be charged for a replacement box plus shipping and hazmat labeling
cost.

Before packaging the module, make sure that it has been emptied of all coolant and dried. It may be
necessary to package the module with an absorbent towel to collect any remaining coolant.
Carefully place the defective hybrid battery module inside of the bag it arrived in, then repackage the
module with all included foam inside of the box. Reseal the box with packaging tape ensuring the
warning labels on the package are not obscuring.
Warning labels “Class 9” and “Cargo Aircraft Only” must be present and unobscured on a minimum of
two sides of the container.
It is mandatory the defective hybrid battery module be shipped to GBS within 2 days of receiving the
replacement battery module. The defective battery module must be received by GBS within 7 days of
receipt of the replacement battery module.
SHIPPING:
All core shipments to the Battery Center must include a proper core report. Without the core report core
credit will not be given. See the Core Return Procedure chapter in the Parts Policy and Procedure manual,
found on the Retailer Portal, for instructions on how to create a core report and core packing list.
Please complete the attached FedEx VICS Bill of lading. Retailers only need to fill out their return
address.
Commercial Invoice
You will also need to print and complete the attached Commercial Invoice. Retailers only need to fill out
the Exporter section (Contact Name:, Telephone No., E-Mail, Company Name/Address) as well as add
the battery part number in the Description of Dangerous Goods field. Do not alter any information on
this Commercial Invoice.
All other information is pre-filled. Do not alter any information on this Bill of lading.
Located at the end of this bulletin are 4 GBS return shipping labels pre-addressed to Global Battery
Solutions.
• Cut out one of the labels.
• Fill out this label completely.
• Secure the label to the outside of the replacement container.
• Contact the FedEx Freight at the number below and request a pick-up:
FedEx Freight Customer Service 1.866.393.4585

Page 2 of 11

2022-08-25

Service Manager Bulletin 31-002B
Ship to:
Volvo Cars c/o Global Battery Solutions (GBS)
581 Ottawa Ave, Suite 100
Holland, MI 49423
Attention: Stacy Trott
Once the FedEx Driver arrives, it is important to give the driver the completed FedEx Bill of Lading for
and a copy of the Safety Data Sheet. You can print a copy of the Safety Data Sheet from SMB 31-002A.
You should also have attached a copy of the Safety Data Sheet to the outside of the replacement shipping
crate using the Volvo Poly Bags 7777563.
Warranty and Technical Documents
These documents must be included inside the box with the defective module.
•
•
•
•

Technical Helpdesk Vehicle Report - (mandatory) see sample below.
Shipping Label affix to the outside of the replacement box. (mandatory)
Material Data Safety Sheets affix to the outside of the replacement crate. (mandatory)
Copy of the original Repair order-see sample below

NOTE: Failure to include the above documents may result in the package being returned at retailer
expense.
Package Example
PLEASE DO NOT COVER OR REMOVE ANY OF THE HAZMAT LABELS.
COMPLIANCE:
Non-Compliance Reports (NCR) will be filed when a pack is shipped to GBS in an unapproved
condition (i.e., leaking coolant, unsecured bolts, missing/damaged parts or stramps, etc). Any noncompliance will result in a penalty to the sender. Please notify the Battery Center Manager (via
email) with all TIE reporting information when a BEV lid off repair case is initiated, this will assist in
expediting the repair process.
CORE RETURNS:
The requirements vary according to the type of core. Go to the Exchange Parts Bulletins to learn
the requirements for each particular type of core. The Exchange Parts Bulletin will explain what is
considered a “complete” core, and the physical condition it must be in.

2022-08-25

Page 3 of 11

Service Manager Bulletin 31-002B
CUSTOMER #: 1234569

WARRANTY

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CONT:N/A
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 56 John Wayne

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ONYX_BLACK 16 VOLVO XC90
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YV4BC0PL9G112345676

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16:30 15JAN16
0.00 CASH
26JAN16

STK:E054916 ENG:2.0_Liter TRN:AUTO

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ER

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07:26 15JAN16 13:40 26JAN16
LINE OPCODE TECH TYPE HOURS
LIST
NET
TOTAL
FOUND MESSAGE BECAME PRESENT FOR CHARGING SYSTEM FAILURE, ATTEMPTED TO
CHARGE IN "SAVE" MODE AND MESSAGE WAS DISPLAYED FOR HYBRID SYSTEM
FAILURE. FAULT TRACED PER CSC "YL". CHECKED DTCs AND FOUND BECM-P0DBF00
STORED. FAULT TRACED AND FOUND LIKELY CAUSE IS INTERNAL FAULT IN HV
BATTERY CELL "E". CONTACTED THD PER CASE RE #1234567. ASSISTED THD WITH
REMOTE DIAGNOSTICS, ATTEMPTED BECM RELOAD, BATTERY RESETS AND OTHER
DIAGNOSTICS TO RESTORE CELL BALANCING. ALL ATTEMPTS FAILED TO RESOLVE
CONCERN. PER THD, REPLACED HV BATTERY AND PERFORMED BECM RELOAD.
CLEARED DTCs AND TESTED CHARGING. CHARGING NOW FUNCTIONS BUT LEDs AT
CHARGING OUTLET DO NOT LIGHT OR GIVE ANY INDICATION. FAULT TRACED PER
CSC "YW". FAULT TRACED LED FAULT. DISCONNECTED MANUAL SERVICE
DISCONNECT AND REMOVED LF FENDER LINING TO EXPOSE CHARGING OUTLET.
INSPECTED OUTLET AND FOUND CONNECTOR HAS BEEN PULLED OUT OF LED PORTION
OF CHARGING OUTLET DUE TO ZIP TIE CAUSING TOO MUCH TENSION ON WIRING.
REMOVED ZIP TIE AND SECURED CONNECTOR. CHECKED WIRING TO BE SURE WIRING
DOES NOT HAVE EXCESSIVE MOVEMENT-OK. RESTORED HV MSD AND TESTED LEDs
AND FOUND ALL CHARGING INDICATIONS ARE FUNCTIONING PROPERLY. TEST DROVE
AND FOUND ALL FUNCTIONS ARE NOW OPERATIONAL.
****************************************************
YOUR COMPLETE SATISFACTION IS OUR GOAL. IF
FOR ANY REASON YOUR VISIT WAS NOT OUTSTANDING

TECH:

00000 ACTUAL HRS.:

WE APPRECIATE YOUR BUSINESS.

00.00

M
PL

E

SALE-LBR: 0000.00 PTS: 0000.00 MSC:
COST-LBR: 000.00 PTS: 0000.00 MSC:
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DATE
01-15-16

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SOLD HRS.:

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0.00 LUB:
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TYPE
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0.00 SUB:
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TECH
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LINE(S)
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0.00 TOTAL 00000
0.00 TOTAL 00000

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Page 4 of 11

WARRANTY COPY

2022-08-25

Service Manager Bulletin 31-002B

2022-08-25

Page 5 of 11

Service Manager Bulletin 31-002B
UNIFORM STRAIGHT BILL OF LADING ORIGINAL---NOT NEGOTIABLE

SUBJECT TO THE TERMS AND CONDITIONS OF THE UNIFORM BILL OF LADING --- QUESTIONS? CALL 1.866.393.4585

Date

Purchase Order #

Shipper #

Shipper #
OPTIONAL: You may select a money-back guarantee
delivery (charges and tariff limitations may apply).

REQUIRED: Please select a service type

q FedEx Freight Priority
✔ FedEx Freight® Economy
q
®

SHIPPER (from)

CONSIGNEE (to)

Please provide ZIP codes and phone numbers.

Shipper

FXF Acct. #

Attn. to

q A.M. Delivery q Close of Business Delivery

Consignee

Area Code Phone Number

Attn. to

Area Code Phone Number

Stacy Trott

866

Address

Address

Address (Store, Dept., Ste., Flr., Apt., Div.)

Address (Store, Dept., Ste., Flr., Apt., Div.)

Address

Address

City

City

State/Province

ZIP/Postal Code

Country

FXF Acct. #

Volvo Cars c/o Global Battery Solutions (GBS)

327-0318

581 Ottawa Ave
Suite 100

Holland

State/Province

ZIP/Postal Code

MI

49423

Country

USA

Optional or Additional Service Fees and Charges  Liftgate  Inside Pickup  Limited Access

Optional or Additional Service Fees and Charges  Liftgate  Inside Delivery  Limited Access

Shipper Bill of Lading #

 Custom Delivery Window:

Special Instructions

For Clearance carrier must send documents to US Customs Broker: Expeditors, [email protected]
BILL FREIGHT CHARGES TO (if different than above):
Name
City

FXF Acct. #
Mailing Address
FedEx ACCT# 466499900
405 E 78TH ST
State
ZIP/Postal Code
Country
US
MN
55420

Volvo Cars USA LLC c/o Williams & Associates
BLOOMINGTON

Freight charges are PREPAID unless
marked collect.
CHECK BOX IF COLLECT 

C.O.D.

 USD
 CAD

AMOUNT

REMIT C.O.D. TO (if different than shipper above):

1.
2.
3.

Area Code

Phone Number

952