Service and Parts Business

Service Manager Bulletin
TITLE:

Shipping and Handling of Volvo Lithium-ion Hybrid Battery Packs to
Global Battery Solutions (GBS)
GROUP:

NO:

31

002

ISSUING DEPARTMENT:

CAR MARKET:

Canada only
REVISIONS:

ISSUE DATE:

STATUS DATE:

Page 2 – Shipping
Page 3 – added Compliance and Core Returns

2021-12-16

2022-08-29

Page 1 of 17
“Right first time in Time”
Attention Volvo Parts Managers and Service Managers
There may come a time where a Customer Vehicle will require Technical Service and you will be
instructed to replace and ship a defective lithium hybrid battery directly to our Supplier Department for
Technical Evaluation.
Note: All Volvo Lithium-ion Hybrid Batteries will be part of our Volvo Technical Helpdesk Prior
Approval Process.
The failed hybrid battery must be shipped directly to the Volvo Battery Center, operated by
Global Battery Solutions (GBS), at the address indicated below and on the shipping labels
attached.
VOLVO LITHIUM-ION HYBRID BATTERY PACK SHIPPING AND HANDLING GUIDELINES:
Remove the replacement battery from the shipping container and follow instructions as outline in VIDA
for vehicle installation.
HANDLING:
Ensure the replacement crate is kept in its original condition. The replacement battery pack shall be
removed from its original packaging and installed in the vehicle as soon as possible in order to maintain
protection against mechanical impact or tampering.

Produced and printed in the USA and available as an electronic document.
© 2022 VOLVO CAR USA, LLC

Service Manager Bulletin 31-002
Once the replacement battery is removed, store this container in a safe and secure place to be used for
the transportation of the defective hybrid battery.
•
•
•
•
•
•

Ensure all coolant lines are drained fully and covered prior to packaging and shipping.
Do not remove or cover up any of the hazmat shipping labels on the outside of the replacement
container.
Do not damage the replacement crate.
Do not stack anything on top of the replacement crate.
The battery pack shall always be kept in an upright position.
If you damage the crate you will be charged for a replace crate of $250 plus shipping and hazmat
labeling cost.

Carefully insert the defective hybrid battery in the replacement crate as soon as possible and move this
crate to a safe and secure staging location.
It is mandatory the defective hybrid battery be shipped to GBS within 2 days of receiving the
replacement battery. The defective battery must be received by GBS within 7 days of receipt of the
replacement battery.
SHIPPING:
All core shipments to the Battery Center must include a proper core report. Without the core report core
credit will not be given. See the Core Return Procedure chapter in the Parts Policy and Procedure manual,
found on the Retailer Portal, for instructions on how to create a core report and core packing list.
Ship the core back to the Volvo Battery Center. Complete the attached FedEx VICS Bill of Lading,
retailers only need to fill out their return address and add the part number in the carrier information
section and update the return address.
All other information is pre-filled. Do not alter any information on this Bill of lading. Located at the end
of this bulletin are 4 GBS return shipping labels pre-addressed to Global Battery Solutions.
•
•
•
•

Cut out one of the labels.
Fill out this label completely.
Secure the label to the outside of the replacement container.
Contact the FedEx Freight at the number below and request a pick-up: FedEx Freight Customer
Service 1.866.393.4585

Ship to:
Volvo Cars c/o Global Battery Solutions (GBS)
581 Ottawa Ave, Suite 100
Holland, MI 49423
Attention: Stacy Trott

Page 2 of 17

2022-08-29

Service Manager Bulletin 31-002
Once the FedEx Driver arrives, it is important to give the driver the completed FedEx Bill of Lading for
and a copy of the Safety Data Sheet. You can print a copy of the Safety Data Sheet from SMB 31-002A.
You should also have attached a copy of the Safety Data Sheet to the outside of the replacement shipping
crate using the Volvo Poly Bags 7777563.
Warranty and Technical Documents
These Documents must be included inside the crate with the defective battery.
• Technical Helpdesk Vehicle Report - (mandatory) see sample below.
• Shipping Label affix to the outside of the replacement crate. (mandatory)
• Material Data Safety Sheets affix to the outside of the replacement crate. (mandatory)
• Copy of the original Repair order-see sample below.
COMPLIANCE:
Non-Compliance Reports (NCR) will be filed when a pack is shipped to GBS in an unapproved
condition (i.e., leaking coolant, unsecured bolts, missing/damaged parts or stramps, etc). Any noncompliance will result in a penalty to the sender. Please notify the Battery Center Manager (via
email) with all TIE reporting information when a BEV lid off repair case is initiated, this will assist in
expediting the repair process.
CORE RETURNS:
Below is our policy regarding core returns for PHEV Packs.
•

Core must be in acceptable condition

The retailer will receive full credit if the core is returned in the proper condition. If the core is not in
proper condition, the retailer will, in some cases, receive a partial core credit, while in other cases the
core will be rejected and shipped back to the retailer, at the retailer’s expense.
The requirements vary according to the type of core. Go to the Exchange Parts Bulletins to learn
the requirements for each particular type of core. The Exchange Parts Bulletin will explain what is
considered a “complete” core, and the physical condition it must be in.

2022-08-29

Page 3 of 17

Service Manager Bulletin 31-002
Please consider the following while packaging the PHEV pack. All items below will also be considered
in determining whether the Core shipment is acceptable or not are as follows:
•
•
•
•

The battery packs should be drained fully prior to packaging for shipment to avoid coolant spillage.
The coolant lines should be taped over to maintain cleanliness in the coolant lines.
Wooden Crate Missing Bolts – The packaging crate should have six (6) large bolts and two (2) small
bolts fastened securely to safely contain the pack in the packaging.
Securing Metal Crate Panels – The bolts holding the small latching assembly in place should be fully
secured. If this is not done properly, the side panels can become loose and potential missing upon
arrival at the Battery Center.
In addition, delivery of the TIE report and core packaging slip with the pack assists in facilitating a
timely core credit.
*Please contact the Battery Center Manager, James Luskin, with any concerns.
([email protected])

In addition, you should read the “Core Return Procedure” section of the “Volvo Parts Policies &
Procedures Guide”. There you will find if any additional requirements relate to a core. For example,
certain cores require original packaging and some cores require diagnostic documentation

Page 4 of 17

2022-08-29

PLEASE DO NOT COVER OR REMOVE ANY OF THE HAZMAT LABELS

*LG PHEV in Cardboard Packaging shown above.

*CATL Long Range PHEV in Plastic Packaging shown above (P/Ns 36013041 & 36013042)

UNIFORM STRAIGHT BILL OF LADING ORIGINAL---NOT NEGOTIABLE

SUBJECT TO THE TERMS AND CONDITIONS OF THE UNIFORM BILL OF LADING --- QUESTIONS? CALL 1.866.393.4585

Date

Purchase Order #

Shipper #

Shipper #
OPTIONAL: You may select a money-back guarantee
delivery (charges and tariff limitations may apply).

REQUIRED: Please select a service type

q FedEx Freight Priority
✔ FedEx Freight® Economy
q
®

SHIPPER (from) Please provide ZIP codes and phone numbers.

q A.M. Delivery q Close of Business Delivery

CONSIGNEE (to)

Shipper

FXF Acct. #

Consignee

Attn. to

Area Code Phone Number

Attn. to

FXF Acct. #

Volvo Cars c/o Global Battery Solutions (GBS)

Area Code Phone Number

Stacy Trott

866

Address

Address

Address (Store, Dept., Ste., Flr., Apt., Div.)

Address (Store, Dept., Ste., Flr., Apt., Div.)

Address

Address

327-0318

581 Ottawa Ave

City

City
ZIP/Postal Code

State/Province

Country

Suite 100

Holland

State/Province

ZIP/Postal Code

MI

49423

Country

USA

Optional or Additional Service Fees and Charges r Liftgate r Inside Pickup r Limited Access

Optional or Additional Service Fees and Charges r Liftgate r Inside Delivery r Limited Access

Shipper Bill of Lading #

r Custom Delivery Window:

Special Instructions

For Clearance carrier must send documents to US Customs Broker: Expeditors, [email protected]
BILL FREIGHT CHARGES TO (if different than above):
Name

FXF Acct. #
Mailing Address
FedEx ACCT# 466499900
405 E 78TH ST
State
ZIP/Postal Code
Country
US
MN
55420

Volvo Cars USA LLC c/o Williams & Associates

City
BLOOMINGTON

Freight charges are PREPAID unless
marked collect.
CHECK BOX IF COLLECT 

C.O.D.

 USD
 CAD

1.
2.
3.

AMOUNT

REMIT C.O.D. TO (if different than shipper above):

Area Code

Phone Number

952

884-9959

The letters “C.O.D.” must appear in box before consignee’s name above.
C.O.D. funds to be collected as:
 Certified Funds
 Company Check
C.O.D. fee to be paid by:
 Shipper
 Consignee

Name

 Personal Check

Mailing Address
State

City

ZIP/Postal Code

Country

Country Code

Area Code

Phone Number

RECEIVED, subject to individually determined rates or contracts that have been agreed upon in writing between the carrier and shipper, if applicable, otherwise to the rates, classifications and rules that have been established by the carrier and are available to the shipper, on request, and to all applicable state and federal regulations,
the property described below, in apparent good order, except as noted (contents and condition of contents of packages unknown) marked, consigned and destined as shown hereon, which said carrier agrees to carry to destination, if on its route, or otherwise to deliver to another carrier on the route to destination. Every service to be
performed hereunder shall be subject to all the conditions not prohibited by law, whether printed or written, herein contained, including the conditions on the back hereof, and the conditions of the FXF 100 Series Rules Tariff, or otherwise referenced, which are hereby agreed to by the shipper and accepted for himself and his assigns.

HANDLING H/U PKG.
UNITS (H/U) TYPE

1

CRT

PIECES HM

(X)

WEIGHT IN LBS. NMFC ITEM #
(subject to correction)

KIND OF PACKAGE, DESCRIPTION OF ARTICLES, SPECIAL MARKS AND EXCEPTIONS
(subject to correction)

UN3480, LITHIUM ION BATTERIES, 9.11, EMERGENCY GUIDE #147 350.0 LBS

1

CUBE

CLASS

0606680-01

(optional)

70

Hazardous Material Package Type: Box
Box DIMS: 75" x 32" x 27"
Part Number:
DANGERIOUS GOODS
DO NOT STACK PALLETS
TOTAL H/U: 1

H

MARK “X” OR “RQ” IN THE HM COLUMN TO DESIGNATE HAZARDOUS MATERIALS OR REPORTABLE QUANTITY AS DEFINED IN DOT REGULATIONS.
area code
FOR INTERNATIONAL SHIPMENTS INDICATE BROKER NAME, FAX AND PHONE NUMBERS.

800 ______________________
535-5053
HM EMERGENCY CONTACT PHONE NUMBER (_______)

AREA CODE

CUSTOMER REGISTERED W/EMERGENCY RESPONSE INFO. PROVIDER or CONTRACT #
Volvo Car USA LLC - MIS0004316
___________________________________________________________________

EEI/SED Number or Exception_____________________________ Phone # (_______) ___________________

NOTE (1) Where the rate and carrier’s liability for loss or damage may be dependent on value, shippers
must state specifically in writing the agreed or declared value of the property as follows: “The agreed
50
or declared value of the property is specifically stated by the shipper to be not exceeding________
lb
per_________.”
Note (2) liability limitation for loss or damage on this shipment shall be applicable as provided by
contract or in the current NMFC or this carrier’s governing tariffs. See FXF 100 Series Rules Tariff
for complete limited liability provisions. Carrier’s maximum standard liability is limited to $25 per pound
per package for NEW articles and $.50 per pound per package (or its equivalent in Mexican Pesos (MXN)
or Canadian Dollars (CAD), at the rate of exchange which is in effect at the place and on the date of
shipment) for USED or RECONDITIONED articles. In no case shall carrier liability exceed $100,000 per occurrence
(or its equivalent in MXN or CAD at the rate of exchange which is in effect at the place and on the date
of shipment) for NEW articles or $10,000 per occurrence (or its equivalent in MXN or CAD at the rate of
exchange which is in effect at the place and on the date of shipment) for USED or RECONDITIONED articles.
For availability and limits of excess liability coverage and applicable rates and charges, please refer to FXF 100
Series Rules Tariff. Not selecting an additional coverage option is considered to be a waiver of same and standard
liability coverage will apply.
 Articles are NEW, and require Excess Liability Coverage in the amount of _______________
oUSD o CAD oMXN per olb. or okg. Additional charges will apply.
 Articles are USED or RECONDITIONED and require Excess Liability Coverage. Additional charges will apply.
NOTE (3) Commodities requiring special or additional care or attention in handling or stowing must be so
marked and packaged as to ensure safe transportation with ordinary care. See Sec. 2(e) of NMFC Item 360.

FOR FREIGHT COLLECT SHIPMENTS

Create your next Bill of Lading online at fedex.com/us/freight/main/

AREA CODE

Broker Name__________________________________________ Fax # (_______) _____________________

Subject to Section 7 of conditions of applicable Bill of Lading. If this shipment is to be delivered to the consignee,
without recourse on the consignor, the consignor shall sign the following statement. The carrier may decline to
make delivery of this shipment without payment of freight and all other lawful charges.
Consignor Signature________________________________________________________________________

SHIPPER CERTIFICATION

I hereby declare that the contents of this consignment are fully and accurately described above by the proper shipping
name, and are classified, packaged, marked and labeled/placarded, and are in all respects in proper condition for transport
according to applicable international and national governmental regulations.
Shipper Signature____________________________________________________ Date_________________

CARRIER CERTIFICATION
Carrier acknowledges receipt of packages and required placards. Carrier certifies emergency response information
was made available and/or carrier has the DOT emergency response guidebook or equivalent document in the vehicle.
DATE

DRIVER/EMPLOYEE NUMBER

FedEx Freight

PIECE COUNT

TRAILER #

CO202/616-FXF

0023776PM

UNIFORM STRAIGHT BILL OF LADING
Terms & Conditions
Sec. 1. (a) The carrier or the party in possession of any of the property
described in this Bill of Lading shall be liable as at common law for any loss thereof or
damage thereto, except as hereinafter provided.
(b) No carrier shall be liable for any loss or damage to a shipment
or for any delay caused by an Act of God, the public enemy, the authority of law, or
the act or default of shipper. Except in the case of negligence of the carrier or party in
possession, the carrier or party in possession shall not be liable for loss, damage or
delay which results: when the property is stopped and held in transit upon request of
the shipper, owner or party entitled to make such requests; or from faulty or impassible
highway, or by lack of capacity of a highway bridge or ferry; or from a defect or vice in
the property; or from riots or strikes. The burden to prove freedom from negligence is
on the carrier or the party in possession.
Sec. 2. Unless arranged or agreed upon, in writing, prior to shipment, carrier
is not bound to transport a shipment by a particular schedule or in time for a particular
market, but is responsible to transport with reasonable dispatch. In case of physical
necessity, carrier may forward a shipment via another carrier.
Sec. 3. (a) As a condition precedent to recovery, claims must be filed in
writing with: any participating carrier having sufficient information to identify the
shipment.
(b) Claims for loss or damage must be filed within nine months after
the delivery of the property (or, in the case of export traffic, within nine months after
delivery at the port of export), except that claims for failure to make delivery must be
filed within nine months after a reasonable time for delivery has elapsed.
(c) Suits for loss, damage, injury or delay shall be instituted against
any carrier no later than two years and one day from the day when written notice is
given by the carrier to the claimant that the carrier has disallowed the claim or any
part or parts of the claim specified in the notice. Where claims are not filed or suits are
not instituted thereon in accordance with the foregoing provisions, no carrier shall be
liable, and such claims will not be paid.
(d) Any carrier or party liable for loss of or damage to any of said
property shall have the full benefit of any insurance that may have been effected, upon
or on account of said property, so far as this shall not avoid the policies or contracts
of insurance, PROVIDED, that the carrier receiving the benefit of such insurance will
reimburse the claimant for the premium paid on the insurance policy or contract.
Sec. 4. (a) If the consignee refuses the shipment tendered for delivery
by carrier or if carrier is unable to deliver the shipment, because of fault or mistake
of the consignor or consignee, the carrier’s liability shall then become that of a
warehouseman. Carrier shall promptly attempt to provide notice, by telephonic or
electronic communication as provided on the face of the Bill of Lading, if so indicated,
to the shipper or the party, if any, designated to receive notice on this Bill of Lading.
Storage charges, based on carrier’s tariff, shall start no sooner than the next business
day following the attempted notification. Storage may be, at the carrier’s option, in
any location that provides reasonable protection against loss or damage. The carrier
may place the shipment in public storage at the owner’s expense and without liability
to the carrier.
(b) If the carrier does not receive disposition instructions within 48
hours of the time of carrier’s attempted first notification, carrier will attempt to issue a
second and final confirmed notification. Such notice shall advise that if carrier does not
receive disposition instructions within 10 days of that notification, carrier may offer the
shipment for sale at a public auction and the carrier has the right to offer the shipment
for sale. The amount of sale will be applied to the carrier’s invoice for transportation,
storage and other lawful charges. The owner will be responsible for the balance of
charges not covered by the sale of the goods. If there is a balance remaining after all
charges and expenses are paid, such balance will be paid to the owner of the property
sold hereunder, upon claim and proof of ownership.

(c) Where carrier has attempted to follow the procedure set forth
in subsections 4(a) and (b) above and the procedure provided in this section is not
possible, nothing in this section shall be construed to abridge the right of the carrier
at its option to sell the property under such circumstances and in such manner as may
be authorized by law. When perishable goods cannot be delivered and disposition is
not given within a reasonable time, the carrier may dispose of property to the best
advantage.
(d) Where a carrier is directed by consignee or consignor to unload
or deliver property at a particular location where consignor, consignee, or the agent of
either, is not regularly located, the risk after unloading or delivery shall not be that of
the carrier.
Sec. 5. (a) In all cases not prohibited by law, where a lower value than the
actual value of the said property has been stated in writing by the shipper or has been
agreed upon in writing as the released value of the property as determined by the
classification or tariffs upon which the rate is based, such lower value plus freight
charges if paid shall be the maximum recoverable amount for loss or damage, whether
or not such loss or damage occurs from negligence.
(b) No carrier hereunder will carry or be liable in any way for any
documents, coin money, or for any articles of extraordinary value not specifically rated
in the published classification or tariffs unless a special agreement to do so and a
stipulated value of the articles are endorsed on this bill of lading.
Sec. 6. Every party, whether principal or agent, who ships explosives or
dangerous goods, without previous full written disclosure to the carrier of their nature,
shall be liable for and indemnify the carrier against all loss or damage caused by such
goods. Such goods may be warehoused at owner’s risk and expense or destroyed
without compensation.
Sec. 7. (a) The consignor or consignee shall be liable for the freight and
other lawful charges accruing on the shipment, as billed or corrected, except that
collect shipments may move without recourse to the consignor when the consignor
so stipulates by signature or endorsement in the space provided on the face of the Bill
of Lading. Nevertheless, the consignor shall remain liable for transportation charges
where there has been an erroneous determination of the freight charges assessed,
based upon incomplete or incorrect information provided by the consignor.
(b) Notwithstanding the provisions of subsection (a) above, the
consignee’s liability for payment of additional charges that may be found to be due after
delivery shall be as specified by 49 U.S.C. §13706, except that the consignee need not
provide the specified written notice to the delivering carrier if the consignee is a for-hire
carrier.
(c) Nothing in this Bill of Lading shall limit the right of the carrier to
require the prepayment or guarantee of the charges at the time of shipment or prior to
delivery. If the description of articles or other information on this Bill of Lading is found
to be incorrect or incomplete, the freight charges must be paid based upon the articles
actually shipped.
Sec. 8. If this Bill of Lading is issued on the order of the shipper, or his agent,
in exchange or in substitution for another Bill of Lading, the shipper’s signature on the
prior Bill of Lading or in connection with the prior Bill of Lading as to the statement of
value or otherwise, or as to the election of common law or Bill of Lading liability shall
be considered a part of this Bill of Lading as fully as if the same were written on or made
in connection with this Bill of Lading.
Sec. 9. If all or any part of said property is carried by water over any part of
said route, such water carriage shall be performed subject to the terms and provisions
and limitations of liability specified by the “Carriage of Goods By Sea Act” and any
other pertinent laws applicable to water carriers.

COMMERCIAL INVOICE

This invoice must be completed in English.
EXPORTER:

1
1
Page _______
of _______

Ship Date:

Tax ID#: EIN
Contact Name:

105557987RM0001
Air Waybill No. / Tracking No.:

Telephone No.: