NHTSA ID Number: 10220253
Manufacturer Communication Number: REVISION 2 PC916
TSB/Document Date: 2022-09-17
Summary
Automatic Transmission REVISED September 2, 2022 Please discard earlier versions of this bulletin. The announcement from August 29, 2022 has been revised to include the following:  Affected population added  SERVICE COMM activation date added  Frequently Asked Questions (FAQ) section added  Campaign ID added
CAMPAIGN
BULLETIN
QUALITY ACTION
Automatic Transmission
Reference: PC916
Date: September 2, 2022
Attention: Dealer Principal, Sales, Service & Parts Managers
REVISED September 2, 2022
Please discard earlier versions of this bulletin.
The announcement from August 29, 2022 has been revised to include the following:
Affected population added
SERVICE COMM activation date added
Frequently Asked Questions (FAQ) section added
Campaign ID added
Affected
Population
:
Dealer
Inventory:
MY2020-2023 Titan (A61)
58,150
1,649
MY2020-2021 Frontier (D40)
52,213
NA
MY2022-2023 Frontier (D41)
89,071
6,219
220
17
Affected Models/Years:
MY2023 Z with auto trans. (Z34)
SERVICE COMM
Activation date:
Stop Sale In
Effect:
September 2, 2022
YES
*****Dealer Announcement*****
Nissan
is committed to a high level of customer service and satisfaction. This commitment
requires Nissan to periodically place certain vehicles on temporary Quality Assurance (QA) Hold
to ensure that these vehicles, as delivered to our customers, meet our exacting standards and
our customers’ expectations.
Nissan has placed a temporary Quality Assurance Hold on specific 2020-2023 Nissan Frontier,
2020-2023 Nissan Titan vehicles and 2023 Nissan Z vehicles equipped with automatic
transmission due to an investigation of a potential transmission issue. Affected vehicles are
subject to stop sale and are either currently in dealer inventory or assigned and in transit to the
dealer.
Affected vehicles are subject to stop sale and are either currently in dealer inventory or assigned
and in transit to the dealer.
CAMPAIGN ID: PC916 | REVISION 2
*****What Dealers Should Do*****
1.
Verify if vehicles are affected by this Voluntary Non-Compliance Recall Campaign using
Service Comm or DBS National Service History Campaign I.D. PC916.
• New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle
Inventory, and filter by Open Campaign).
• Please continue to check newly arriving inventory for campaign applicability.
2.
Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory affected
by this recall campaign until after the vehicle has been repaired.
3.
Nissan is currently investigating a potential concern with the automatic transmission.
Additional information on next steps will be provided as soon as possible.
NISSAN NORTH AMERICA, INC.
Total Customer Satisfaction
Frequently Asked Questions (FAQ):
Q.
When will the affected population show up in Service Comm, National Service
History, and DBS?
A.
September 2, 2022
Q.
When will additional information be available for the issue currently under
investigation?
A.
Nissan is taking every effort to expedite this investigation and related communications.
Q.
What vehicles are affected by the Quality Assurance Hold (Stop Sale)?
A.
Specific MY20-23 Nissan Frontier, MY20-23 Nissan Titan, and MY23 Z equipped with
automatic transmission. Verify if vehicles are affected by this quality action using Service
Comm or DBS National Service History – Open Campaigns I.D. PC916
Q.
Why was the new 2023 Z added to this Quality Assurance Hold?
A.
MY2023 Z vehicles equipped with 9-speed automatic transmission are under
investigation and subject to this Quality Assurance Hold. MY2023 Z with manual
transmission are not affected by this Quality Assurance Hold.
CAMPAIGN ID: PC916 | REVISION 2
Revision History:
Date
August 24, 2022
Announcement
Quality Assurance Hold
Purpose
New Campaign Announcement
August 29, 2022
REVISION 1
Added Z with automatic transmission
September 2, 2022
REVISION 2
Added affected population, Service
Comm activation date added, FAQ
section added, Campaign ID added
CAMPAIGN ID: PC916 | REVISION 2
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TSB/Document ID: REVISION 2 PC916
Replacement Service Bulletin Number:
MFR Communication Date: 2022-09-02
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: POWER TRAIN
MFR Component System:
MFR Component Subsystem:
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