NHTSA ID Number: 10220252
Manufacturer Communication Number: REVISION 2 PC861
TSB/Document Date: 2022-09-17
Summary
Halogen Headlamp Voluntary Service Campaign REVISED September 16, 2022 Please discard earlier versions of this bulletin. The announcement from May 20, 2022 has been revised to include the following changes: Nissan
has experienced an unexpected high volume of dealer orders for headlamp assemblies during this campaign. Nissan continues to work expeditiously with the supplier to improve the supply schedule in effort to fulfill DBS orders as quickly as possible. However, headlamp parts supply continues to be very limited for the foreseeable future. Nissan is requesting dealer support to reduce the impact across the network and ensure our customers are taken care of. Nissan is requesting dealers to review their current open parts orders, and is offering a limited opportunity to 1) cancel unnecessary orders and 2) return excess parts in dealer inventory. In the review, please consider future orders, as parts 26060-3TA90 & 26010-3TA9A will not be returnable (J-coded) after October 21, 2022. Nissan reserves the right to make changes to part returns at any time and is subject to change. Parts ordered under PC861 • Dealers can cancel open DBS orders by contacting NNA Campaign Parts at nnacampaignparts@Nissan-Usa.com, and including the required dealer order information. • Dealers can return any excess campaign parts using RFC “Iâ€-Code by the October 21, 2022 deadline and not affect your obsolescence accrual credit • Parts 26060-3TA9A & 26010-3TA9A will not be returnable (J-coded) after October 21, 2022 Claims processing support • Instruction for claims with inspection prior to May 20, 2022 (PC861); see item 2 under Claims Information section below o Requires work order with open date prior to May 20, 2022 with headlamp diagnosis NG
CAMPAIGN
BULLETIN
SERVICE CAMPAIGN
Halogen Headlamp
Voluntary Service Campaign
Reference: PC861/PC890
Date: September 16, 2022
Attention: Dealer Principal, Sales, Service & Parts Managers
REVISED September 16, 2022
Please discard earlier versions of this bulletin.
The announcement from May 20, 2022 has been revised to include the following changes:
Nissan has experienced an unexpected high volume of dealer orders for headlamp assemblies during
this campaign. Nissan continues to work expeditiously with the supplier to improve the supply schedule in
effort to fulfill DBS orders as quickly as possible. However, headlamp parts supply continues to be very
limited for the foreseeable future. Nissan is requesting dealer support to reduce the impact across the
network and ensure our customers are taken care of.
Nissan is requesting dealers to review their current open parts orders, and is offering a limited
opportunity to 1) cancel unnecessary orders and 2) return excess parts in dealer inventory. In the review,
please consider future orders, as parts 26060-3TA90 & 26010-3TA9A will not be returnable (J-coded) after
October 21, 2022. Nissan reserves the right to make changes to part returns at any time and is subject to
change.
Parts ordered under PC861
• Dealers can cancel open DBS orders by contacting NNA Campaign Parts at
nnacampaignparts@Nissan-Usa.com, and including the required dealer order information.
• Dealers can return any excess campaign parts using RFC “I”-Code by the October 21, 2022
deadline and not affect your obsolescence accrual credit
• Parts 26060-3TA9A & 26010-3TA9A will not be returnable (J-coded) after October 21, 2022
Claims processing support
• Instruction for claims with inspection prior to May 20, 2022 (PC861); see item 2 under Claims
Information section below
o Requires work order with open date prior to May 20, 2022 with headlamp diagnosis NG
Affected
Models/Years:
MY2013-2018 Altima
(L33)
**Affected
Population:
Dealer
Inventory:
SERVICE COMM
Activation
date:
SERVICE COMM
Expiration date:
Stop Sale
In Effect
~109,077
NA
March 25, 2022
September 23, 2022
NO
***** Dealer Announcement *****
Nissan is conducting a Voluntary Service Campaign (VSC) on ~109,077 specific model year 2013-2018
Nissan Altima vehicles with halogen headlamps dimming due to delamination to support the settlement
approved by the court presiding over the class action lawsuit. Customers that have obtained approval
CAMPAIGN ID: PC861/PC890 | REVISION 2
by the Settlement Administrator are included in this VSC. Dealers will inspect for delamination and, if
necessary, replace both the right and left Halogen Headlamps.
Customers not covered by the terms of the limited Warranty Extension, covered by a basic or parts
warranty had until March 26, 2022 to apply for replacement opportunity by completing a Claim Form and
submitting to the Settlement Administrator the appropriate Claim Form by the deadline. Upon approval,
the Class Vehicle is to be taken to an Authorized Nissan Dealer no later than September 23, 2022.
Nissan will provide a one-time diagnosis and a potential repair of approved vehicles from
March 28, 2022 to September 23, 2022 under the Voluntary Service Campaign.
NOTE: The proposed settlement, associated warranty extension, and the one-time potential repair
include many terms and conditions. Nissan strongly recommends that, rather than attempt to
address questions about the proposed settlement terms from customers, you refer customers to
the website and/or telephone number listed below so that they can receive accurate information
from appropriate sources.
Additional information is available at 1-855-786-0996 or www.altimaheadlightsettlement.com.
***** What Dealers Should Do *****
1. Verify campaign applicability using Service Comm or DBS National Service History (NSH) – Open
Campaigns:
Refer to NPSB15-460 for additional information
• PC861 – Vehicles that have not yet been inspected.
• PC890 – Vehicles that have already been inspected and required parts replacement, but
parts were not yet available.
2.
Dealers should use NTB22-024 to inspect and, if necessary, order parts for any vehicles subject to
PC861.
Dealers should use NTB22-039 to correct any vehicles subject to PC890.
3.
Once repaired, dealers should submit the claim, using the appropriate claims coding provided for
the action taken, and release the vehicle.
4.
If a customer has questions regarding the terms of the approved settlement, please refer them to
the Settlement Administrator at 1-855-786-0996 or to www.altimaheadlightsettlement.com rather
than attempting to answer questions directly. Please do not discuss the results of other
inspections.
CAMPAIGN ID: PC861/PC890 | REVISION 2
***** Release Schedule *****
Parts
If inspection indicates that parts replacement is required, the parts listed in the
first table are on restriction and may be ordered via DBS, until September 22, using
campaign ID PC861.
PART NUMBER
DESCRIPTION
Quantity
26060-3TA9A
LAMP ASSY – HEAD (LH)(Headlamp
Assembly)
1
(if needed)
26010-3TA9A
LAMP ASSY – HEAD (RH)(Headlamp
Assembly)
1
(if needed)
The parts listed below may be ordered via normal ordering process.
PART NUMBER
26060-3TG0A
26060-9HS9A
26060-9HS9B
26010-3TG0A
26010-9HS9A
26010-9HS9B
DESCRIPTION
LAMP ASSY – HEAD (LH)(Headlamp
Assembly)
LAMP ASSY – HEAD (LH)(Headlamp
Assembly)
LAMP ASSY – HEAD (LH)(Headlamp
Assembly)
LAMP ASSY – HEAD (RH)(Headlamp
Assembly)
LAMP ASSY – HEAD (RH)(Headlamp
Assembly)
LAMP ASSY – HEAD (RH)(Headlamp
Assembly)
Quantity
1
(if needed)
1
(if needed)
1
(if needed)
1
(if needed)
1
(if needed)
1
(if needed)
NOTE: Parts replaced under this activity may be collected through the Nissan Part
Return Program. If a Part Return Required Notification is received by the dealer, it is
important for dealers to return parts applicable specifically to the VIN and repair
order identified.
Nissan has experienced an unexpected high volume of dealer orders for headlamp
assemblies during this campaign. Nissan continues to work expeditiously with the
supplier to improve the supply schedule in effort to fulfill DBS orders as quickly as
possible. However, headlamp parts supply continues to be very limited for the
foreseeable future. Nissan is requesting dealer support to reduce the impact across the
network and ensure our customers are taken care of.
Nissan is requesting dealers to review their current open parts orders, and is offering a
limited opportunity to 1) cancel unnecessary orders and 2) return excess parts in dealer
inventory. In the review, please consider future orders, as parts 26060-3TA90 & 260103TA9A will not be returnable (J-coded) after October 21, 2022. Nissan reserves the right
to make changes to part returns at any time and is subject to change.
CAMPAIGN ID: PC861/PC890 | REVISION 2
•
•
•
Dealers can cancel open DBS orders by contacting NNA Campaign Parts at
nnacampaignparts@Nissan-Usa.com
o Include on Subject Line: ‘Halogen Headlamp PC861 - Cancel Request’
o Include the following dealer order information:
Dealer name
Dealer code
Part number(s)
Reference number
Dealers can return any excess campaign parts using an RFC “I” code, until
October 21, 2022, which will not affect obsolescence accrual credit.
Parts 26060-3TA9A & 26010-3TA9A will not be returnable (J-coded) after
October 21, 2022
Repair
•
•
Owner
Notification
The class action settlement administrator released a press release on October 11, 2021
and mailed potential class members notification of the proposed settlement on or
about October 25, 2021. The settlement administrator mailed additional notice to
customers specifically eligible for this campaign on or around January 25, 2022.
NTB22-024 – PC861
NTB22-039 – PC890
***** Claims Information *****
1.
If between May 20, 2022 and September 23, 2022, vehicle halogen headlamp inspection indicates a no
good (NG) condition and parts are unavailable and ordered in DBS using campaign ID PC861, refer to
NTB22-024 for updated claims coding.
Campaign ID
PC861
o
o
Description
Inspect Front Combination Lamp (Both Sides)
INSPECT FRONT COMBINATION LAMP
(BOTH SIDES) & RP (BOTH SIDES)
Inspection Front Combination Lamp (Both Sides) – NG
Condition Parts Not Available
Op Code
PC8610
PC8611
PC8612
Claims submitted with the above operation codes will close campaign PC861
Claims submitted with OP Code PC8612 will receive new campaign ID PC890
VINS will be noted in Service Comm/NSH to allow future headlamp replacement when
parts are available
o
2.
Service Comm/NSH will be updated weekly with applicable VINs
Please submit claims on a timely basis
If before May 20, 2022, vehicle halogen headlamp inspection indicated a no good (NG) condition and a
dealer was not able to make claim, please email FQA_Inspection_Support@nissan-usa.com for claim
processing support.
o
Include on Subject Line: Halogen Headlamp PC861
o
Include/attach a copy of the work order with open date prior to May 20, 2022 (REQUIRED)
o
Include dealer contact information – name & phone number & dealer code
CAMPAIGN ID: PC861/PC890 | REVISION 2
Work order should have comments/notes indicating diagnosis of vehicle halogen
headlamp inspection as no good (NG)
o
If completed, also include Work Order number used for replacement of headlamps
***** Dealer’s Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History - Open Campaigns
using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of
this voluntary service campaign, which enters the service department for any reason. This includes
vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer
inventory. If a VIN subject to this voluntary service campaign was part of a dealer trade, the letter
associated with that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Total Customer Satisfaction
Frequently Asked Questions (FAQ):
Q.
Who is eligible to be a member of the class action settlement?
A.
People who have purchased or leased a 2013-18 Altima equipped with halogen headlamps in the
United States or its territories.
Q.
When are eligible owners expected to receive notification?
A.
The class action settlement administrator released a press release on October 11, 2021 and mailed
potential class members notification of the proposed settlement on or about October 25, 2021.
The notice provided the address of a website and a toll free number where potential class
members can find more detailed information that may answer many of their questions. On or
about January 25, 2021 the class action settlement administrator mailed a notice directly to
customers eligible for this campaign to provide a claim form to confirm eligibility.
Q.
Is this a safety recall?
A.
No. This is a voluntary service campaign issued under the conditions of the class action
settlement for customers who applied for a replacement opportunity by completing a claim form
that was approved by the Settlement Administrator.
Q.
What is the proposed settlement?
A.
Nissan will offer the following options to eligible owners and lessees:
1. 3-Year Extension of the Warranty Covering Headlamp Dimming Due to Delamination:
Beginning on the Effective date of the Settlement (January 20, 2022), Nissan will cover headlamp
dimming due to delamination for a total of six (6) years. This warranty is transferable and
CAMPAIGN ID: PC861/PC890 | REVISION 2
subject to the same terms as the standard warranty. To receive replacement headlamps within
the extended warranty period, the owner or lessee should take his or her Class Vehicle to an
Authorized Nissan Dealer. A Campaign Bulletin and Supplemental Campaign Bulletin were
previously distributed on January 25, 2022 and February 23, 2022 with information regarding
implementation of the Warranty Extension.
2. If the vehicle is no longer covered by the limited Warranty Extension, customers had
until March 26, 2022 to apply for replacement opportunity by completing a claim form
and submitting it to the Settlement Administrator. Nissan will provide a diagnosis
and a potential repair of approved vehicles from March 28, 2022 to September 23,
2022 under the Voluntary Service Campaign.
3. Reimbursement for Headlamp Replacements Prior to October 25, 2021: If the owner or
lessee paid to replace his or her halogen headlamps due to dimming prior to October 25, 2021,
the owner or lessee can submit a claim to the Settlement Administrator for reimbursement.
The deadline to submit a reimbursement claim was April 25, 2022.
For other questions about the settlement, please refer customers to
www.altimaheadlightsettlement.com or to call the Settlement Administrator at 1-855-786-0996.
Q.
Does this voluntary service campaign cover vehicles sold or registered in Canada or Mexico?
A.
No. The proposed settlement applies only to vehicles sold or registered in the United States or its
territories.
Q.
What is the reason for this Voluntary Service Campaign?
A.
The class action lawsuit alleges that 2013-18 Altima models manufactured with halogen
headlamps have a defect that causes the internal reflecting surface to delaminate, resulting in
dimming of the low beam headlamps. Under the conditions of the settlement. Customers that are
no longer covered by the term of the limited Warranty Extension had a limited time opportunity to
obtain a one-time diagnosis and a potential repair.
Q.
What is the possible effect of the condition?
A.
Customer may experience a dimming of the low beam headlamps.
Q.
What will be the corrective action?
A.
Dealers will inspect for delamination and, if necessary, replace both the right and left Halogen
Headlamps.
CAMPAIGN ID: PC861/PC890 | REVISION 2
Q.
I have previously paid to replace the Halogen Headlamp(s) in my vehicle and Nissan did not
cover the repair. Am I eligible for reimbursement?
A.
If the customer has an out-of-pocket expense for previous headlamp replacement before
October 25, 2021, customers must have submitted the appropriate Claim Form by April 25, 2022 for
a reimbursement request to the Settlement Administrator.
Additional information is available at 1-855-786-0996 or
www.altimaheadlightsettlement.com
Q.
How long will the corrective action take?
A.
This service, which is conducted at no charge to you for parts and labor, could take up to one and
a half (1.5) hours to complete depending on the inspection results. However, your Nissan dealer
may require your vehicle for a longer period of time based upon their work schedule.
Q.
When will vehicle owners be notified?
A.
The class action settlement administrator released a press release on October 11, 2021 and mailed
potential class members notification of the proposed settlement on or about October 25, 2021.
The settlement administrator mailed additional notice to customers specifically eligible for this
campaign on or around January 25, 2022.
Q.
Are parts readily available?
A.
Yes, except for two (2) parts on restriction which may be ordered via DBS, until September 22, using
campaign ID PC861:
26060-3TA9A LAMP ASSY – HEAD (LH)
26010-3TA9A LAMP ASSY – HEAD (RH)
If your vehicle is eligible for parts replacement and parts are not yet available, your dealer will
contact you once the parts are received to schedule the replacement.
Q.
I did not receive a letter, how can I tell if my vehicle is affected?
A.
Please provide your vehicle identification number (VIN) so that I can check if your vehicle is
included in this campaign.
Q.
Is my vehicle safe to drive?
A.
Yes. The delamination condition is not a sudden condition, but rather occurs over time in some
vehicles. Further, the delamination condition does not impact the operation of high beam
headlamps. If you are experiencing dimming of the low beam headlamps, you are encouraged to
take your vehicle to an authorized Nissan dealership for prompt evaluation.
CAMPAIGN ID: PC861/PC890 | REVISION 2
Q.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
A.
No.
Q.
Is there any charge for this repair?
A.
No, the inspection and, if necessary, remedy will be performed for the customer free of charge for
parts and labor.
Q.
Will I have to take my vehicle back to the selling dealer to have the service performed?
A.
No, any authorized Nissan dealer is able to perform this service campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective
action completed.
Q.
Where can I learn more about the proposed settlement?
A.
Additional information regarding the settlement is available at
www.altimaheadlightsettlement.com or by calling 1-855-786-0996.
Q.
Why is Nissan agreeing to this settlement?
A.
To assure customer satisfaction and to address customer concerns, including those that were
raised by customers through litigation.
Q.
Can this campaign be performed on U.S. vehicles that are being operated in Foreign
Countries (Overseas)?
A.
Yes.
Q.
I am presently operating my U.S. vehicle in a Foreign Country (Overseas). What do I need to
do to get the campaign on my vehicle performed?
A.
Let me get some information from you so I can verify that your vehicle is involved in this service
campaign. Please give me your name, address, telephone number, and vehicle identification
number (VIN).
(Note to CRR: Follow the procedure for Overseas Program.)
CAMPAIGN ID: PC861/PC890 | REVISION 2
Revision History:
Date
March 25, 2022
Announcement
Voluntary Service Campaign
Purpose
New campaign announcement
May 20, 2022
REVISION 1
September 16, 2022
REVISION 2
Revised campaign claims procedure, new
campaign ID and VIN population.
Revised parts return and claims procedure
CAMPAIGN ID: PC861/PC890 | REVISION 2
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TSB/Document ID: REVISION 2 PC861
Replacement Service Bulletin Number:
MFR Communication Date: 2022-09-16
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