CAMPAIGN
BULLETIN

SERVICE CAMPAIGN

Brake Fluid Flush
Voluntary Service Campaign
Reference: P0A08
Date: September 2, 2022
Attention: Dealer Principal, Sales, Service & Parts Managers
UPDATE September 2, 2022
Please discard earlier versions of this bulletin.
The announcement from June 2, 2021 has been revised to include:
• A parts restriction has been placed on the following part and can be ordered via DBS:


D6020-64J0A Reservoir Cap

Affected Models/Years:

Affected
Population:

MY2010-2014 Murano (Z51)

256,381

MY2011-2014 Murano
CrossCabriolet (CZ51)

6,566

MY2011-2015 Quest (E52)

57,669

Dealer
Inventory:

NA

SERVICE COMM
Activation date:

June 2, 2021

Stop Sale
In Effect

NO

*****Dealer Announcement*****
Nissan is conducting a Voluntary Service Campaign to inspect and, if necessary, replace the Antilock
Braking System (ABS) actuator on 320,616 specific model year 2010-2014 Nissan Murano, 2011-2014
Murano CrossCabriolet, and 2011-2015 Quest vehicles identified in Service Comm.
All affected vehicles will have the brake fluid replaced (DOT3 to DOT4 fluid). Dealers will inspect the ABS
actuator using Consult. If needed, the ABS actuator will be replaced. An owner’s manual insert will be
provided to customers with instruction to use DOT4 brake fluid to prevent the subject condition from
reoccurring, and the brake fluid reservoir cap will be changed.
A potential chemical reaction between the valve surface coating (Chromate layer) and the DOT3 brake
fluid may cause a Gel to form around the normally closed (“NC”) valve. In some cases, it can cause the NC
valve to be stuck open. The NC valve inside the ABS actuator may stick open and direct additional brake
fluid flow to a reservoir inside the ABS actuator. As a result, the brake fluid pressure may fluctuate and the
customer may experience increased brake pedal travel.
Affected vehicles are not subject to stop sale.

CAMPAIGN ID: P0A08 | REVISION 1

*****What Dealers Should Do*****
1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm or DBS
National Service History – Open Campaigns I.D. P0A08.
 Refer to NPSB15-460 for additional information
2.

Dealers are requested to remedy any affected vehicles in dealer new or pre-owned inventory to
ensure customer satisfaction.

3.

Dealers should use NTB21-047 to correct any vehicles subject to this campaign.
• All inspections should have a technician completed form in ASIST. Access the form at:
ASIST > Tech Support Info > Bulletin Support Items > P0A08 Voluntary Service
Campaign – 2010-2014 Murano (Z51) 2011-2015 Quest (E52) Brake Fluid Flush Check
Sheet
• ASIST will inform the technician if ABS actuator replacement is required and supply the
part number to be ordered by parts personnel via an SVC order on DBS.
• Technicians should print a copy of the inspection results from ASIST and submit them with
the RO paperwork for repair records retention in the event of an audit.

4.

Once repaired, dealers should submit the claim, using the claims coding provided, and release the
vehicle.

***** Release Schedule *****
Parts

Touch up paint (999PP-SDQAK)
Brake fluid (999MP-1LM6D4)
o Most vehicles will only require one (1) liter of brake fluid, but some vehicles
may require more.
 Up to two (2) liters of DOT 4 brake fluid may be claimed per vehicle if
more than one (1) liter is required.
• DOT 4 brake fluid tank caps (D6020-64J0A) has been placed on restriction and
can be ordered via DBS.
• If brake actuator replacement is required, ASIST will provide the part number.
o Pursuant to APRM warranty parts return program policy, dealers are
expected to comply with the parts return procedure. Dealers will be
charged back for parts and labor found to be out of compliance with
inspection and repair guidelines.
NOTE: Parts requested are VIN and repair order specific. It is important for dealers
to return parts applicable to the VIN and repair order identified.
•
•

Special
Tools

•

CONSULT III

Repair

•

NTB21-047

Owner
Notification

Nissan will begin sending notifications to owners of all potentially affected vehicles in
November 2021 via U.S. Mail.

CAMPAIGN ID: P0A08 | REVISION 1

***** Dealer’s Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History - Open Campaigns
using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of
this voluntary service campaign, which for any reason, enters the service department. This includes
vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer
inventory. If a VIN subject to this voluntary service campaign was part of a dealer trade, the letter
associated with that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION

Frequently Asked Questions (FAQ):
Q.

Is this a Stop Sale?

A.

No.

Q.

Is this a safety recall?

A.

No.

Q.

What is the reason for this Voluntary Service Campaign?

A.

A potential chemical reaction between the valve surface coating (Chromate layer) and the DOT3
brake fluid may cause a Gel to form around the normally closed (“NC”) valve. In some cases, it can
cause the NC valve to be stuck open. The NC valve inside the ABS actuator may stick open and
direct additional brake fluid flow to a reservoir inside the ABS actuator. As a result, the brake fluid
pressure may fluctuate and the customer may experience increased brake pedal travel.

Q.

What is the possible effect of the condition?

A.

Customer may experience increased brake pedal travel (soft brake pedal) in the event of ABS
activation. Normal braking is unaffected.

Q.

What will be the corrective action?

A.

All affected vehicles will have the brake fluid replaced (DOT3 to DOT4 fluid). Dealers will inspect the
ABS actuator using Consult. If needed, the ABS actuator will be replaced. An owner’s manual insert
will be provided to customers with instruction to use DOT4 brake fluid to prevent the subject
condition from reoccurring, and the brake fluid reservoir cap will be changed. (see page 6 of this
announcement for owner’s manual materials).

CAMPAIGN ID: P0A08 | REVISION 1

Q.

Why can’t technicians use a power brake bleeder for this repair procedure?

A.

A high amount of system pressure is required for this repair. Use of a power brake bleeder is being
studied to ensure various brands of power brake bleeder tools can satisfactorily remove any gel
deposits and prevent cross contamination of brake fluid types.

Q.

I have previously paid to replace the ABS brake actuator(s) in my vehicle and Nissan did not
cover the repair. Am I eligible for reimbursement?

A.

If you have previously replaced the ABS actuator in your vehicle due to a soft brake pedal or
excessive brake pedal travel and Nissan did not cover the repair, please visit
www.NissanAssist.com, download the Reimbursement Claim Form, and follow the instructions on
the website once you have gathered the following necessary documentation:
• Repair order(s)
• Proof of payment [may be on repair order(s)]
• Proof of vehicle ownership if repair is over $1,000
Criteria for reimbursement:
•
•

ABS warning lamp was not illuminated
Customer concern was a soft or low brake pedal (excessive brake pedal travel) and an
ABS actuator was installed to correct the concern.
o

Brake pad replacement was not the reason for the low brake pedal

Q.

How long will the corrective action take?

A.

This service, which is conducted at no charge to you for parts and labor, could take up to four and
a half (4.5) hours to complete depending on the inspection results. However, your Nissan dealer
may require your vehicle for a longer period of time based upon their work schedule or if the ABS
actuator requires replacement.

Q.

When will vehicle owners be notified?

A.

Nissan will begin sending notifications to owners of all potentially affected vehicles in November
2021 via U.S. Mail.

Q.

Are parts readily available?

A.

Brake fluid and brake caps are not currently on restriction and can be ordered via normal process.
Dealers will enter inspection results into Nissan ASIST to determine if ABS actuator replacement is
required. If ASIST indicates that parts replacement is required, dealers should order the
appropriate ABS Actuator part number via DBS.

CAMPAIGN ID: P0A08 | REVISION 1

Q.

I did not receive a letter, how can I tell if my vehicle is affected?

A.

Please provide your vehicle identification number (VIN) so that I can check if your vehicle is
included in this campaign.

Q.

Is my vehicle safe to drive?

A.

Yes.

Q.

Will a rental vehicle be provided while the dealer is servicing the vehicle?

A.

Please consult your dealer for alternate transportation availability while your vehicle is being
serviced. If an ABS actuator replacement is required, a complimentary rental is available upon
request while parts are on order.
EXPENSE CODE
DESCRIPTION
AMOUNT
$120 (Max)
502
Rental Expense
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please
refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of
rental reimbursement.

Q.

I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?

A.

The remedy will fully correct this condition. As the condition will be corrected, there is no basis for
repurchasing or replacing your vehicle.

Q.

Is there anything owners can do to mitigate the condition?

A.

Customers should have the brake fluid flush and ABS actuator inspection performed at their
earliest convenience upon receiving notification of this campaign.

Q.

Is there any charge for this repair?

A.

No, the remedy will be performed for the customer free of charge for parts and labor.

Q.

Will I have to take my vehicle back to the selling dealer to have the service performed?

A.

No, any authorized Nissan dealer is able to perform this service campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective
action completed.

CAMPAIGN ID: P0A08 | REVISION 1

Q.

What model year vehicles are involved?

A.

Model year 2010-2014 Nissan Murano vehicles manufactured between June 22, 2009 and August
27, 2014, model year 2011-2014 Murano CrossCabriolet vehicles manufactured between July 27, 2010
and March 27, 2014 and model year 2011-2015 Nissan Quest vehicles manufactured between July
19, 2010 and December 26, 2014 are affected.

Q.

Can this campaign be performed on U.S. vehicles that are being operated in Foreign
Countries (Overseas)?

A.

Yes.

Q.

I am presently operating my U.S. vehicle in a Foreign Country (Overseas). What do I need to
do to get the campaign on my vehicle performed?

A.

Let me get some information from you so I can verify that your vehicle is involved in this service
campaign. Please give me your name, address, telephone number, and vehicle identification
number (VIN).
(Note to CRR: Follow the procedure for Overseas Program.)

OWNER MANUAL UPDATES:

CAMPAIGN ID: P0A08 | REVISION 1

Revision History:
Date
June 2, 2021

Announcement
Original

Purpose
New campaign announcement

September 2, 2022

REVISION 1

Placed parts on restriction

CAMPAIGN ID: P0A08 | REVISION 1