Classification:

Reference:

AN22-001A

Date:

NTB22-028A

September 6, 2022

SOFTWARE UPDATE FOR INFOTAINMENT ISSUES
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.

APPLIED VEHICLES:
APPLIED DATES:
APPLIED GRADES:

2021 Kicks (P15)
2021 Sentra (B18)
2021 Kicks built before October 5, 2021
2021 Sentra built on or between March 18 and Sept 23 of 2021
SR and SV

SERVICE INFORMATION
IMPORTANT:


For Sentra, if Service Comm shows that PM991 applies to the vehicle you are
working on, perform PM991 and do not apply this bulletin.



Refer to NTB21-038 to verify if the customer concern is a Hardware or Software
related issue. This bulletin does not apply to hardware issues.

The software update in the following SERVICE PROCEDURE is to address the items
below:



Stability improvements and "bug" fixes
High Frequency noise with audio system display ON

Refer to steps 1 - 5 starting on page 3 to confirm that this bulletin applies.

Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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REQUIRED SPECIAL TOOL


One of special tool USB drive J-52727 has been previously shipped to each
dealer (Figure 1).
o New part number NI-52727.



Do not use any other USB drive to perform the procedure in this bulletin.



Additional USB drives may be purchased from Tech•Mate online:
techmatetools.com, or by phone: 1-833-397-3493.

HINT:
o The update-software only needs to be downloaded once and can then be
used continuously on multiple APPLIED VEHICLES.
o The update-software must be the only file on the USB drive.

Figure 1

Do not apply this software update to models outside of the APPLIED DATES range. If
applied outside of the APPLIED DATES range, the Audio Control Unit may be damaged.


Damaged Audio Control Units, due to improperly following the SERVICE
PROCEDURE in this bulletin or the software update being applied outside of the
APPLIED DATES range, will not be eligible for warranty claims.

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NTB22-028A

SERVICE PROCEDURE
Check Software Version

1.

Select Settings, located in the lower
right hand corner of the Audio Control
Unit display (Figure 2).

Figure 2

2.

Select Info.

Figure 3

3.

Select System Information.

Figure 4

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NTB22-028A

4.

Select Version Information.

Figure 5

5.

Verify the Software Version is
numerically below 423.


If the Software Version is below
423, proceed to step 6 on page 5.



If the Software Version is not
below 423, the SERVICE
PROCEDURE is complete.
Proceed to CLAIMS
INFORMATION on the last page of
this bulletin.
NOTE: Further diagnostic may be
needed that is not covered by this
bulletin. Refer to the appropriate
section of the Electronic Service
Manual (ESM).

4/12

423

Figure 6

NTB22-028A

Download Software from Infotainment Downloader Tool

IMPORTANT: Before starting, make sure:

6.



The CONSULT PC is connected to the internet.



ASIST has been synchronized (updated) to the current date.

Insert special tool USB drive into the CONSULT PC.


If the infotainment update-software has already been downloaded onto special
tool USB drive from a prior service procedure, skip to step 15 on page 8.
HINT:
o Special tool USB drive is the only USB drive approved for use with this
procedure.
o The update-software must be the only file on the USB drive.
o The update-software is estimated to take 10-15 minutes to download to the
USB drive.
o The update-software only needs to be downloaded once and can then be
used continuously on multiple APPLIED VEHICLES.

7.

Open ASIST.

8.

Select Specialty Tools, and then select Infotainment Software Updates.

Specialty Tools
Infotainment Software Updates

Figure 7

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NTB22-028A

9.

Select the check box next to one of the following model specific infotainment updatesoftware descriptions:



10.

For Sentra – IVI0423
For Kicks – KICKS (P15) IVI423

Use the drop-down menu and select the location of the USB drive that was inserted in
step 6 on page 5.

Version:

Check
boxes
USB drive
location

D:\

IVI0423

D:\

KICKS (P15) IVI423

Infotainment
update-software

Drop-down
menu

Figure 8

11.

Select Download, and then wait for the download to complete.
HINT: The update-software is estimated to take 10-15 minutes to download to the
USB drive.

12.

Select OK when the message in Figure 9 is displayed.

Figure 9
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NTB22-028A

13.

Once the transfer is complete, safely remove the USB drive from the CONSULT PC.
a.

From the PC toolbar, select the Safely Remove Hardware icon.
o The icon is on the toolbar, or can be found after selecting the arrow.

b.

Select the USB drive to be removed, and then remove the USB drive from the
CONSULT PC.
Follow the steps to safely remove the USB drive. If not followed, the USB drive
may corrupt the infotainment update-software.
o If you are not familiar with the process of safe USB drive removal, ask for
assistance at your dealer.

Safely Remove
Hardware icon

USB Drive (E:)

Arrow on toolbar

Figure 10

14.

Close all ASIST Infotainment Software Update screens.

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NTB22-028A

Reprogram the Audio Control Unit
15.

Set the parking brake.

16.

In a well ventilated area, start the engine and then wait 60 seconds for the system to
load.
The engine needs to idle for the duration of the update to retain battery charge and
ensure software update completes properly.

17.

Insert the USB drive with the
infotainment update-software into the
vehicle’s USB media port (Figure 11).


Do not remove the USB drive
during the update to the vehicle
until instructed to do so.

USB Media port

Figure 11

18.

Wait approximately 10-30 seconds for
the screen in Figure 12 to appear,
and then select OK.

283C3C321C
283C3C423C

Figure 12



If the screen in Figure 13 is
shown, select No.

Figure 13
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NTB22-028A

19.

Review the software update
requirements, shown in Figure 14, and
then select Accept to start the
reprogramming.

Figure 14

20.

When the message shown in Figure
15 is displayed, remove the USB drive
from the USB media port.
Do not remove the USB drive until the
screen in Figure 15 is displayed. If
removed prior to this screen being
displayed, the Audio Control Unit may
be damaged.

21.

Turn the ignition OFF.

22.

Open and close the driver door.

23.

Restart the engine.

24.

Allow the system to boot up
completely (approximately 30
seconds).


Figure 15

The Nissan logo will be
displayed during the reboot
(Figure 16).
Figure 16

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NTB22-028A

Confirm Software Version

25.

Select Settings, located in the lower
right hand corner of the Audio Control
Unit display (Figure 17).

Figure 17

26.

Select Info.

Figure 18

27.

Select System Information.

Figure 19

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NTB22-028A

28.

Select Version Information.

Figure 20

29.

Verify the Software Version is
now 423.


If the Software Version is NOT
423, start this procedure over and
verify that the correct software
shown in step 9 on page 6 is
downloaded.



If the Software Version is 423,
the reprogramming is complete.
Proceed to CLAIMS
INFORMATION on the next page.

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423

Figure 21

NTB22-028A

CLAIMS INFORMATION
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION

OP CODE

SYM

DIA

FRT

Perform Software Check

RX9ZAA

ZE

32

0.2

OR
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION

OP CODE

SYM

DIA

FRT

Perform Software Check & Update

RX4SAA

ZE

32

0.3

AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
April 13, 2022

NTB22-028

September 6, 2022

NTB22-028A

DESCRIPTION
Original bulletin published
Page 2 and CLAIMS INFORMATION updated

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NTB22-028A