Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: August 25, 2022
To:

All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

SPECIAL SERVICE CAMPAIGN 22TC06

(Remedy Notice )

Certain 2022 Model Year C-HR
Incorrect Model Year Labels
Model / Years
2022 C-HR

Production Period
Early December 2021 – Late
December 2021

Approximate Total Vehicles
43

Condition
The involved model year 2022 vehicles received an emission label applied under the hood which is of a
different model year than indicated by the vehicle identification number. Also, some of these vehicles may
have received owner’s and multimedia manuals with model year 2021 printed on them instead of model year
2022 .
Remedy
Any authorized Toyota dealer will replace the emissions label with a new one. The dealer will also inspect the
year printed on the owner’s and multimedia manuals which came with the vehicle. If model year 2021 is
printed, the dealer will apply model year 2022 labels to the existing manuals FREE OF CHARGE.
Covered Vehicles
There are approximately 43 vehicles covered by this Special Service Campaign. There are no vehicles in Puerto
Rico involved in this Special Service Campaign.
Owner Letter Mailing Date
Toyota will begin to notify owners in early September 2022. A sample of the owner notification letter has been
included for your reference.
Note that a repair kit must be received for this campaign prior to completing the remedy. Please see Technical
Instructions for repair kit request detail.
Toyota makes significant effort to obtain current customer name and address information from each state
through industry resources when mailing owner letters. In the event your dealership receives a notice for a
vehicle that was sold prior to the Special Service Campaign announcement, it is the dealership’s responsibility
to forward the owner letter to the customer who purchased the vehicle.

© 2022 Toyota Motor Sales, USA

Special Service Campaign 22TC06 (Remedy) - Page |2

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who
has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs.
Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

Dealer Inventory Procedures
New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers complete this Special Service Campaign on any
new or used vehicles currently in dealer inventory that are covered by this Special Service Campaign prior to
customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts
availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved
in a Special Service Campaign.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle
buyer information. Dealers are expected to provide a copy of the completed form, along with the most current
FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the
remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the
subject line of the email state “Disclosure Form 22TC06” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle
Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The
Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers complete this Emission Recall on any new or
used vehicles currently in dealer inventory that are covered by this Emission Recall prior to customer delivery.
However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a
covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in an Emission Recall.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle
buyer information. Dealers are expected to provide a copy of the completed form, along with the most current
FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the
remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the
subject line of the email state, “Disclosure Form 22TC06” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle
Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The
Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

© 2022 Toyota Motor Sales, USA

Special Service Campaign 22TC06 (Remedy) - Page |3

Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service
Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as
a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have
been completed on that vehicle.

Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter
and/or the Special Service Campaign. Please welcome them to your dealership and answer any questions that
they may have. A Q&A is provided to assure a consistent message is communicated.
 Customers with additional questions or concerns are asked to please contact the Toyota Brand
Engagement Center (1-888-270-9371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to
7:00 pm Eastern Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Special Service Campaign when circumstances permit,
unless noted otherwise in the SSC dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota
New Vehicle Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to Tyler Litchenberger (469) 292-2671 in Toyota Corporate Communications.
Please do not provide this number to customers. Please provide this contact only to media.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing
this repair are required to successfully complete the most current version of the E-Learning course “Safety
Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly;
technicians performing this repair are required to currently hold at least one of the following certification
levels:
• SC19A – Toyota Recall & Service Campaign Essentials
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com.
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform
this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians
to this repair. It is important to consider technician days off and vacation schedules to ensure there are
properly trained technicians available to perform this repair at all times.

© 2022 Toyota Motor Sales, USA

Special Service Campaign 22TC06 (Remedy) - Page |4

Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service
Campaigns on the vehicle during the time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have
the repair performed correctly, please designate at least one associate (someone other than the individual
who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

Warranty Reimbursement Procedures

Verify Vehicle Eligibility
1. Confirm vehicle VIN matches the RO.
2. Check Vehicle Inquiry System for
Campaign eligibility.

Not
Involved

No further action required

Yes
Contact Quality_Compliance@toyota.com to
request a 22TC06 CH-R Label Kit

Once received, remove MY2021 emissions
label from under the hood of the vehicle and
replace with a MY2022 emissions label

Inspect the model year printed on the
Owners Manual AND Multimedia Manual

Is the model year printed on the manuals
2021?

YES

Apply the MY2022 sticker labels to the
existing MY2021 Owner’s Manual and
Multimedia Manual.

No
Campaign complete.
Return the vehicle to the customer.

© 2022 Toyota Motor Sales, USA

Special Service Campaign 22TC06 (Remedy) - Page |5

Op Code
22TC06R1
•

Description
Remove and Replace Emission Label, Inspect and Apply Manual Labels

Flat Rate Hours
0.4

The flat rate times include 0.1 hours for administrative cost per unit for the dealership.

Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Special Service Campaign. This claim filing
information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is
crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been
filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.

Campaign Designation / Phase Decoder

22TC06
22

T

C

06

Year Campaign
is Launched

Vehicle Make

Field Action Category and Phase

Field Action Sequence

A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall

01 = 1st Field Action of the year
02 = 2nd Field Action of the year
03 = 3rd Field Action of the year

19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...

T = Toyota
L = Lexus

(May use other characters in unique
cases)

(The sequence is unique for each
Field Action category)
(May use other characters in
unique cases)

Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Special Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

© 2022 Toyota Motor Sales, USA

SPECIAL SERVICE CAMPAIGN 22TC06

Remedy Notice

Certain 2022 Model Year C-HR
Incorrect Model Year Labels
Frequently Asked Questions
Original Publication Date: August 25, 2022

Q1:

What is the condition?

A1:

The involved model year 2022 vehicles received an emission label applied under the hood which is of
a different model year than indicated by the vehicle identification number. Also, some of these vehicles
may have received owner’s and multimedia manuals with model year 2021 printed on them instead of
model year 2022.

Q2:

What is Toyota going to do?

A2:

Toyota will send an owner notification in early September 2022, advising owners to contact their
authorized Toyota dealer to replace the emissions label with a new one. The dealer will also inspect
the year printed on the owner’s and multimedia manuals which came with the vehicle. If model year
2021 is printed, the dealer will apply model year 2022 labels to the existing manuals FREE OF CHARGE.

Q3:

Which and how many vehicles are covered by this Special Service Campaign?

A3:

There are 43 vehicles covered by this Special Service Campaign.
Model Name
C-HR

Model Year
2022

Production Period
Early December 2021 – Late December 2021

Q4:

How long will the repair take?

A4:

The repair will take approximately 45 minutes to complete. However, depending upon the dealer’s
work schedule, it may be necessary to make the vehicle available for a longer period of time.

Q5:

How does Toyota obtain my mailing information?

A5:

Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to
receive registration or title information, based upon the DMV records. Please make sure your
registration or title information is correct.

Q6:

What if I have additional questions or concerns?

A6:

If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at
1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern
Time.

FAQ Page 1 of 1
© 2022 Toyota Motor Sales, USA

TOYOTA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000

CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM
This form is not applicable for TCUV units.

This vehicle is involved in a Special Service Campaign. At this time, remedy parts are not available and the
remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized
Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available.
Customer Signature
Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/
and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to
input your 17-digit Vehicle Identification Number (VIN).
VIN

Campaign Code

Model

Model Year

Customer Information
Customer Name

Customer Email

Customer Address

Home Phone #
Mobile Phone #
Date

Please provide this information so that Toyota or your dealer can notify you when the remedy becomes
available. This information will only be used for campaign communications. If you’d like to update your
preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888270-9371.
Dealer Information
Dealer Name/Address

Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature
© 2022 Toyota Motor Sales, USA

TOYOTA
2022 Model Year C-HR
Incorrect Model Year Labels
Special Service Campaign 22TC06 (Remedy Notice)
[VIN]

E

Dear Toyota Customer:
At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing
efforts to provide superior customer satisfaction, Toyota is announcing a Special Service Campaign, which
includes your vehicle.

PL

You received this notice because our records, which are based primarily on state registration and title data,
indicate that you are the current owner.
What is the condition?
The involved model year 2022 vehicles received an emission label applied under the hood which is of a
different model year than indicated by the vehicle identification number. Also, some of these vehicles may
have received owner’s and multimedia manuals with model year 2021 printed on them instead of model year
2022.

SA

M

What will Toyota do?
Any authorized Toyota dealer will replace the emissions label with a new one. The dealer will also inspect the
year printed on the owner’s and multimedia manuals which came with the vehicle. If model year 2021 is
printed, the dealer will apply model year 2022 labels to the existing manuals FREE OF CHARGE.

What should you do?
Please contact your authorized Toyota dealer to make an appointment to have the remedy completed.
Be sure to bring your owner’s and multimedia manuals with you to the visit. Please provide your vehicle
identification number at the time of scheduling. The dealer will need to request a remedy kit for this
Special Service Campaign. Please allow the dealer approximately one week to process the repair kit
request.
The remedy will take approximately 45 minutes to complete. However, depending on the dealer’s work
schedule, it may be necessary to make your vehicle available for a longer period of time.

your

vehicle

ownership

or

contact

information,

PL

If you would like to update
https://www.toyota.com/owners.

E

What if you have other questions?
Your local Toyota dealer will be more than happy to answer any of your questions.
 If you require further assistance, you may contact the Toyota Customer Experience Center at 1--888270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
please

visit

If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.

We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely
regret any inconvenience this condition may have caused you.

Sincerely,

M

Thank you for driving a Toyota.

SA

TOYOTA MOTOR SALES, U.S.A., INC.