TECHNICAL INSTRUCTIONS
FOR

SPECIAL SERVICE CAMPAIGN 22TC06

INCORRECT MODEL YEAR LABELS

CERTAIN 2022 MODEL YEAR C-HR

The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians
performing this recall are required to successfully complete the most current version of the E-Learning
course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair
performed correctly; technicians performing this repair are required to currently have completed all of
the following courses:
•

SC19A – Toyota Recall & Service Campaign Essentials

It is the dealership’s responsibility to select technicians that have completed the above courses to
perform this repair. Carefully review your resources, the technician skill level, and ability before
assigning technicians to this repair. It is important to consider technician days off and vacation
schedules to ensure there are properly trained technicians available to perform this repair at all times.

I.

OPERATION FLOW CHART

Verify Vehicle Eligibility
1. Confirm vehicle VIN matches the RO.
2. Check Vehicle Inquiry System for
Campaign eligibility.

Not
Involved

No further action required

Yes
Contact Quality_Compliance@toyota.com to
request a 22TC06 CH-R Label Kit

Once received, remove MY2021 emissions
label from under the hood of the vehicle and
replace with a MY2022 emissions label

Inspect the model year printed on the
Owners Manual AND Multimedia Manual

Is the model year printed on the manuals
2021?

YES

Apply the MY2022 sticker labels to the
existing MY2021 Owner’s Manual and
Multimedia Manual.

No
Campaign complete.
Return the vehicle to the customer.

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II. IDENTIFICATION OF AFFECTED VEHICLES
1. CHECK VEHICLE FOR CAMPAIGN ELIGIBILITY
a. Compare the vehicles VIN to the VIN listed on the Repair Order to ensure they match.
b. Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this Campaign, and
that it has not already been completed.
Note: TMNA warranty will not reimburse dealers for repairs completed on vehicles that are not
affected or were previously completed, even by another dealer.
2. Once the VIN Eligibility has been confirmed, create email to
Quality_Compliance@toyota.com with the subject “22TC06_C-HR Label Kit Request”.
a. In the email, please include the following.
i. Contact person and phone number.
ii. Dealer shipping address the C-HR Label Kit is to be shipped to.
iii. Five-digit dealer Code
iv. VIN number
3. Please see sample email below.
4. Inform the customer that a repair kit has been requested for their vehicle and once the repair kit
is received, they will be contacted to visit the dealer for the remedy.

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III. PREPARATION
A. TOOLS, SUPPLIES & EQUIPMENT

i.

22TC06 C-HR- Label Kit

NOTE: Do not continue with this procedure until you have received the 22TC06 C-HR Label Kit.
Refer to section II for instructions on ordering the C-HR Label Kit.

Kit Name

C-HR Label Kit Contents
- MY2022 emissions label
22TC06 C-HR
- MY2022 sticker label for owner manual
Label Kit
- MY2022 sticker label for multimedia manual
ii. TOOLS
• Standard hand tools
• Plastic scraper

•

Heat gun

SST – There are no Special Service Tools required for this repair.
iii. MATERIALS
•
•

Rubbing alcohol
Clean rags

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IV. BACKGROUND
The involved model year 2022 vehicles received an emission label applied under the hood which is
of a different model year than indicated by the vehicle identification number. Also, some of these
vehicles may have received owner’s and multimedia manuals with model year 2021 printed on them
instead of model year 2022.

Emission Label Under
hood
Example of MY2021 manuals

V.

SAFETY PRECAUTIONS
Use extreme care when using heating tool as to not burn the label causing a fire.
Be careful not to burn fingers or other body parts while using the heating tool.

VI.

WORK PROCEDURE

1. Emission Labels Replacement
a. Remove and replace the incorrect emission label.
i.
Confirm the emissions label on the vehicle.
ii.
Open the hood and look for the emissions sticker located on the bottom side of the
hood towards the driver's side of the vehicle.

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iii.

Refer to the bottom right of the emissions label and note the 2-digit alphanumeric code.
9Q is MY2021
N3 is MY2022

b. Remove the emission label from under the hood which has the “9Q” printed on it.
i.
Heat the label with a heating device for 15-20 seconds.
ii.
Remove the label from the hood by scraping with a plastic scraper.
Caution: Hold the heating device 10cm away from the label. Be careful to not burn your
fingers or damage the paint from applying too much heat.

c. Clean the area before applying the new emission label.
i.
Apply alcohol to a rag or towel then wipe off any remaining sticker residue.
ii.
Dry off the alcohol and any remaining material with a dry rag or towel.
iii.
Confirm that the Hood surface is free of glue or sticker material.
d. Apply new label (N3, which refers to MY22) in the same location the old label was removed.
i.
Check the label if any character/font missing.
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ii.
iii.

e.

Confirm the label orientation.
Use the Toyota “H” Mark in the picture below to confirm the sticker location is
correct.

Confirm the quality of the repair.
i.
Use hand pressure to prevent bubbles from forming and ensure proper
adhesion to the underside of the hood.

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2. C-HR Manual Label Application Process.
a. Some vehicles may have received owner’s and multimedia manuals with model year 2021
printed on them instead of model year 2022.
b. Locate and remove the Owner’s manual and Multimedia manual from the vehicle and place
both books on a clean and dry surface.
c. Inspect the manuals for the year printed on the front covers.
d. If the manuals are labeled “2022”, proceed to quality confirmation on page 10.

Manuals located in
the vehicle glove box

Confirm the
year printed
on the
covers is
2021

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e.

Locate the manual sticker sheet from 22TC06 C-HR Label kit. Both stickers that say
"Toyota C-HR 2022" are the same shape and size. Apply one label on the front cover per
the image below.
Multimedia
manual

Apply the label
as shown

Apply the label
as shown

Owner’s
manual

Apply the label
as shown

NOTE: Larger
spine label
goes on
Multimedia
manual for
better
adhesion
Apply the label
as shown

f.

Apply the larger of the two spine labels which say “2022” to the Multimedia spine. The larger
sticker is intended for the thinner book for improved adhesion to the book providing a longlasting repair. Ignore the “MULTIMEDIA MANUAL” “OWNER’S MANUAL” text printed on
the stickers as this was a printer error.

g.

Remove any bubbles by smoothing out using a flat plastic scraper tool to smooth out the
sticker application.

h.

Return the completed manuals to the vehicle glove box.
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◄ VERIFY REPAIR QUALITY ►
-

Confirm the stickers are well adhered on the underside of the hood and on both manuals.
If you have any questions regarding this Special Service Campaign, please contact your
regional representative

C. CAMPAIGN DESIGNATION DECODER

22TC06
22

T

D

01

Year Campaign
is Launched

Vehicle Make

Field Action Category and Phase

Field Action Sequence

A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall

01 = 1st Field Action of the year
02 = 2nd Field Action of the year
03 = 3rd Field Action of the year

19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...

T = Toyota
L = Lexus

(May use other characters in unique
cases)

(The sequence is unique for each
Field Action category)
(May use other characters in
unique cases)

Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021

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