◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE
August 23, 2022

TOPIC
Warranty Description Update

The most recent update in the attached Dealer Letter will be highlighted with a red box.

Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject.
Thank you for your cooperation.

© 2022 Toyota Motor Sales, USA

Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: August 11, 2022
To:

All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

SPECIAL SERVICE CAMPAIGN 22TC05 (Remedy Notice)
Certain 2022 Model Year Camry
Certain 2022 Model Year Camry Hybrid
Certain 2021-2022 Model Year Rav4
Certain 2021 Model Year Rav4 Hybrid
Certain 2022 Model Year Avalon Hybrid
Certain 2022 Model Year Highlander Hybrid
Certain 2022 Model Year Sienna Hybrid
Crankcase Case Vent
Model / Years
2022 Model Year Camry
2022 Model Year Camry Hybrid
2021-2022 Model Year Rav4
2021 Model Year Rav4 Hybrid
2022 Model Year Avalon Hybrid
2022 Model Year Highlander Hybrid
2022 Model Year Sienna Hybrid

Production Period
Mid-November 2021 – Mid-December 2021
Mid-November 2021 – Mid-December 2021
Mid-November 2021 – Mid-February 2022
Mid-November 2021 – Early December 2021
Mid-November 2021 – Mid-December 2021
Mid-November 2021 – Late December 2021
Mid-November 2021 – Early March 2022

Approximate Total Vehicles
6,700
1,000
5,000
3,350
190
10
2,500

Condition
The subject vehicles may have been equipped with an engine containing an incorrectly manufactured Crankcase Case Vent. If
the engine is equipped with an incorrectly manufactured Crankcase Case Vent, the vehicle may not comply with certain Federal
emissions regulations.
Remedy
Any authorized Toyota dealer will inspect the Crankcase Case Vent and, if necessary, replace it FREE OF CHARGE.
Covered Vehicles
There are approximately 18,750 vehicles covered by this Special Service Campaign. North American produced vehicles covered
by this Special Service Campaign were not distributed to Puerto Rico.
Owner Notification Date
Toyota will begin to notify owners in Late August 2022. A sample of the owner notification letter has been included for your
reference.
Toyota makes significant effort to obtain current customer name and address information from each state through industry
resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Special
Service Campaign announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased
the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received
a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair
as outlined in the Technical Instructions found on TIS.
© 2020 Toyota Motor Sales, USA

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Dealer Inventory Procedures
New Vehicles in Dealership Inventory
There are approximately 0 vehicles in new dealer inventory as of August 10, 2022.
Toyota requires that dealers complete this Special Service Campaign on any new vehicles currently in dealer inventory that are
covered by this Special Service Campaign prior to customer delivery.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary
available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take
up to 4 hours to populate information for newly launched campaigns.
Pre-Owned Vehicles in Dealer Inventory
To ensure customer satisfaction, Toyota requests that dealers complete this Special Service Campaign on any used vehicles
currently in dealer inventory that are covered by this Special Service Campaign prior to customer delivery. However, if the
campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if
disclosed to the customer that the vehicle is involved in a Special Service Campaign.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information.
Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota
and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of
the email state “Disclosure Form 22TC05” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary
available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take
up to 4 hours to populate information for newly launched campaigns.

Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited
Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls,
Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Special
Service Campaign. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided
to assure a consistent message is communicated.
✓ Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888270-9371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

Head Unit Notifications
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive
head unit notification regarding this Special Service Campaign are requested to schedule an appointment with their authorized
dealer to have this Special Service Campaign completed.
When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt
stating that the vehicle has a new Special Service Campaign. The prompt will contain options to ‘Remind Me’ or to ‘View’ the
© 2020 Toyota Motor Sales, USA

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message. If a customer chooses ‘Remind Me’, the customer can then choose to be reminded again on next trip, in 7 days, or in
30 days. If a customer views and then closes the message, the message will be available in the Notification App if the customer
chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being
viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Special
Service Campaign completed.

The message will completely clear from the vehicle once the following conditions are met: The Special Service Campaign is
completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next
clearing cycle, which currently happens daily.
Owners who receive a head unit notification after having this Special Service Campaign completed can be advised to ignore the
message. Owners with additional concerns can be directed to the Toyota Brand Engagement Center at 1-888-270-9371 Monday
through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Special Service Campaign when circumstances permit, unless noted
otherwise in the SSC dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle
Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must
be directed to Aaron Fowles (469) 292-1097 in Toyota Corporate Communications. Please do not provide this number to
customers. Please provide this contact only to media.
Parts Ordering Process - Non SET and GST Parts Ordering Process
It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service
Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the
CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information. Dealers can also identify which parts
ordering method to use by reviewing the parts information section of Dealer Daily and checking for a MAC code on the part
numbers below. For MAC code C, order through CPOR. For MAC code D, refer to the MAC report for further instructions.
All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT
Blletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional
details.
Part Number
04002-08125

Description
Quantity
Gasket Kit for: Camry & Rav4 Vehicles (Conventional Gasoline)
1*
Gasket Kit for: Camry Hybrid, Rav4 Hybrid, Avalon Hybrid, Highlander Hybrid
04002-08225
1*
& Sienna Hybrid Vehicles (Hybrid)
04002-08325
Crankcase Case Vent Kit
1
*Vehicles that require Crankcase Case Vent replacement will require a gasket kit. Each repair will require a total of two part
numbers, Gasket Kit and Crankcase Case Vent Kit. Depending on vehicle type (Conventional Gasoline or Hybrid) select the
correct gasket kit.

© 2020 Toyota Motor Sales, USA

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Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are
required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign
Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this recall repair are
required to currently have completed all of the following courses:
• T151 – Engine Service and Repair
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the
dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully
review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider
technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at
all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle
during the time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair
performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to
verify the repair quality of every vehicle prior to customer delivery.
Parts Recovery Procedures
All parts replaced as part of this Special Service Campaign must be turned over to the parts department until appropriate
disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS)
is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis,
quality control analysis, product evaluation, as well as other purposes.
To help minimize dealer storage challenges, Toyota recommends that dealers:
• File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign
claim is paid by Toyota.
• Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.
Refer to Warranty Policies 9.3 and 9.6 for additional details.

Vehicles Emission Recall Proof of Correction Form (California only)
As this Special Service Campaign includes emission related parts, California dealers are requested to fill out the Vehicle Emissions
Recall – Proof of Correction form after repairs have been completed. The vehicle owner may require this form for vehicle
registration renewal. It is important to note that the forms are an official state document and blank forms must be secured to
prevent misuse. Booklets can be ordered from the MDC (material number 00410-92007).
Please complete the form and provide it to the owner. The first noncompleted VINs will be submitted to the California state DMV by early June
2023. If the vehicle owner’s warranty claim will not be processed and paid
prior to this date, please be sure to complete a form and provide it to a
California owner.

© 2020 Toyota Motor Sales, USA

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Warranty Reimbursement Procedures
Warranty Reimbursement Procedure

Verify Vehicle Eligibility
1. Confirm vehicle VIN matches the RO.
2. Check for Campaign eligibility using TIS.

Not
Covered

No further action required.

Covered

Inspect Vacuum Pressure at No. 2 PCV Hose

Did the PCV System operate as intended?

PCV Ok Condition

PCV NG Condition
Remove and Replace PCV No. 1 Ventilation
Case

Reassemble vehicle with new Gasket Kits

Op Code
AJH301
AJH302
AJH303

Campaign complete.
Return the vehicle to the customer.

Description
Inspect Crankcase Case Vent Operation
Inspect Crankcase Case Vent Operation + Replace Case Vent
(Camry HV, Avalon HV)
Inspect Crankcase Case Vent Operation + Replace Case Vent Hybrid
(Camry, Rav4, Rav4 HV, Highlander HV, Sienna HV)

Flat Rate Hours
0.7
1.9
1.8

• The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Special Service Campaign. This claim filing information is used by
Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim
has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin
PRO17-03 to correct the claim.
Customer Reimbursement
Reimbursement consideration instructions will be included in the owner letter.
© 2020 Toyota Motor Sales, USA

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Campaign Designation / Phase Decoder

22TC05
19

T

A

01

Year Campaign
is Launched

Vehicle Make

Field Action Category and Phase

Field Action Sequence

19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...

T = Toyota
L = Lexus

A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall
(May use other characters in unique cases)

01 = 1 st Field Action of the year
02 = 2 nd Field Action of the year
03 = 3 rd Field Action of the year