January 2016
Dealer Service Instructions for:

Customer Satisfaction Notification R65

Reprogram Radio Control Head
Effective immediately all repairs on involved vehicles are to be performed
according to this campaign. Service Bulletin 08-033-15 REV. B is no longer
applicable for vehicles involved in this campaign. Those vehicles that have
already had this repair performed, as determined by our warranty records,
have been excluded from this campaign.
Models

2014-2015

(JC) Dodge Journey

NOTE: This campaign applies only to the above vehicles equipped with Radio 8.4
NAV (sales code RB4, RB5, RB6) built from February 16, 2013 through July 24,
2015 (MDH 021602 through 072415).
IMPORTANT: Many of the vehicles within the above build period have already
been inspected or repaired and, therefore, have been excluded from this
campaign.
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Dealers should also consider this requirement to apply to used vehicle
inventory and should perform this campaign on vehicles in for service. Involved
vehicles can be determined by using the VIP inquiry process.

Subject
The radio navigation system on about 30,300 of the above vehicles may experience
a condition which permanently renders the navigation features not functional as a
result of memory corruption.
 Copyright 2016, FCA US LLC, All Rights Reserved

(tdb)

Customer Satisfaction Notification R65
Reprogram Radio Control Head

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Repair
The radio navigation will be checked for functionality. If functional, the radio and
navigation software levels must be checked. If software is found to be outdated, the
radio control head will need to be reprogrammed with the latest radio and/or
navigation software. If the navigation was found to not be functional, the radio will
need to be replaced. Order the replacement radio through the audio and electronic
products exchange center. Then return the vehicle to the customer and inform the
customer that a return visit will need to be scheduled for radio replacement once
the replacement radio arrives.
Parts Information
No parts are required to perform this service procedure unless the radio navagation
is locked and does not respond. If the radio must be replaced, use current electronic
exchange center stock. Proceed to the Parts section within DealerCONNECT.
Within the ORDER PARTS catagory, click on "Exchange Order Entry” to place
the radio order. For additional information, refer to the "Audio and Electronics
Products Exchange Process Guide" located within the NEWS AND
INFORMATION catagory of the Parts section. The replacement radio will
contain the latest software update and will not require reprogramming.
Part Number

Description

68283424AA

RB6 Radio 8.4 NAV (All Countries)

68283417AA

RB5 Radio 8.4 NAV (NAFTA only)

68283420AA

RB4 Radio 8.4 NAV (Europe only)

68283422AA

RB4 Radio 8.4 NAV (Russia only)

68283425AA

RB6 Radio 8.4 NAV (Mexico only)

Parts Return
If the radio is replaced, the defective radio must be returned to the exchange center.

Customer Satisfaction Notification R65
Reprogram Radio Control Head

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Special Tools
The following special tools are required to perform this repair:
 NPN

Laptop Computer

 NPN

wiTECH Software

 NPN

USB Flash Drive (4 gb or larger)

 C-4755

Trim Stick (or equivalent)

Service Procedure

A. Check Navigation Functionality
1. Start the vehicle, turn the radio
on and allow the radio to power
up.
2. Press the navigation screen icon
and attempt to access the
navigation main menu system
(Figure 1).
3. If the radio is stuck on the
“Loading Please Wait” screen,
proceed to Section E. Radio
Replacement. If the navigation
screen main menu appears,
continue with Section B.
Download Software Files.

NAVIGATION
SCREEN
ICON

Figure 1 – System Loading Screen

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Service Procedure (Continued)

B. Download Software Files
NOTE: If the radio and navigation software update USB flash drives were
previously created, proceed to Section C. Update Radio Software.
1. To download the software files, follow the on screen instructions and perform
the following:
a. Go to DealerCONNECT.
b. Select the “Service” tab.
c. Select “Uconnect
Information & Utilities”
from the list.

Figure 2 – System Loading Screen

d. Select “Uconnect Dealer Software Downloads” and down load the radio
software files to a local PC’s desktop.
e. If a security message appears “Do you want to view only the web page
content that was delivered securely” click “No” to continue (Figure 2).
NOTE: Two blank USB flash drives must be used to download the
software, one for the radio control head and one for the Garmin navigation
system. Only one software update can be used on one USB flash drive.
One USB flash drive can be used to service multiple vehicles.
NOTE: If the software cannot be downloaded, verify for the proper
security access.
2. To create a USB flash drive, follow the on screen instructions and perform the
following:
a. Acquire a blank USB flash drive with at least 4 gb of space.
b. Extract the downloaded software file before copying it to the blank USB
flash drive.
c. Once the file is saved to the USB flash drive, label the USB flash drive with
the corresponding model year and radio sales code.

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Reprogram Radio Control Head

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Service Procedure (Continued)

C. Update Radio Software
WARNING: This procedure requires the engine to be running for up to 25
minutes. The vehicle must be located in an area with adequate ventilation.
Failure to have adequate ventilation could cause a build-up of carbon
monoxide and/or low oxygen levels. Do not attempt to perform this
procedure in an enclosed garage or parking structure.

CAUTION: The software update procedure takes 25 minutes. You must
allow 30 minutes to perform this software update.

CAUTION: Do not drive the vehicle while the radio software update is
being performed.

CAUTION: Do not perform this radio software update while the vehicle is
parked over combustible material (tall grass, brush, leaves, etc.). The
exhaust pipe temperatures could cause a fire.

CAUTION: Be sure that there is at least ¼ tank of fuel before performing
this software update.

CAUTION: Do not leave the vehicle unattended while performing this
software update. An unattended running vehicle may result in vehicle
theft. Also, a running unattended vehicle may violate state and/or local
laws.

Customer Satisfaction Notification R65
Reprogram Radio Control Head

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Service Procedure (Continued)

CAUTION: Do not install the USB Drive into any other FCA vehicles.
Permanent radio damage to those vehicles may occur.
1. Install the correct USB flash drive containing the radio control head update into
the USB port.
2. The screen will now display the current and new software levels. If the radio
software level is at or above the new software level, do not update the radio
software. Proceed directly to Section D. Update Navigation Software.
CAUTION: If the old radio software level is at or above the new software
level, DO NOT perform the radio control head software update.
3. To start the update press the soft key “Yes” on the screen that displays the old
and new radio software level.
NOTE: If the software update process is interrupted/aborted, the process
should be restarted.
NOTE: Do not cycle the ignition or touch the radio during the update
process.
NOTE: This update may take over 15 minutes to complete. Once the
update has been started, no other actions are required to complete it.
4. When the update is completed, the screen will read “Reflash Successful”
Touch the screen and the radio will reboot.
5. The screen will now show the current and new software levels. Verify if the
new and current software levels are now the same, then press no on the screen.
6. Remove the USB flash drive from the USB port.

Customer Satisfaction Notification R65
Reprogram Radio Control Head

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Service Procedure (Continued)

D. Update Navigation Software
1. From the navigation main menu
screen, press the “Settings” icon
(Figure 3).

Figure 3 – Settings Icon

2. Press the “System” Icon
(Figure 4).

Figure 4 – System Icon

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Reprogram Radio Control Head

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Service Procedure (Continued)
3. Press the “About” screen icon
(Figure 5) then record the software
version.
4. If the current software version is
6.22 or above, the Garmin
Navigation system is already up to
date. The campaign is now
complete. Return the vehicle to the
customer. If the software version
is below 6.22, then perform the
software update. Continue with
Step 5.

Figure 5 – About Icon

5. Insert the correct USB flash drive containing the Garmin Navigation update into
the USB port.
6. The radio screen will now display one of two pop up screens as shown in
(Figure 6) and (Figure 7).

Figure 6 – Garmin Software
Already Updated

Figure 7 – Garmin Software
Requires Updating

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Service Procedure (Continued)
7. Which screen does the radio currently display?
 (Figure 6) >>> The radio has the latest Garmin software installed. Press OK
and proceed to Step #11.
 (Figure 7) >>> Press Yes to continue then proceed with the Garmin software
update Step #8.
8. The first step in the update is
“system recover”. There will be a
pop up that indicates this step along
with a progress bar. This step will
take a few minutes.
9. This next screen will be displayed
when the update is being loaded as
shown in (Figure 8).
CAUTION: Do not interrupt the
software update process once it
has begun. It may cause
permanent damage to the radio
which will require replacement.

Figure 8 – Garmin Software Loading

10. When the software has completed
loading, the screen will change to
the Garmin main screen as shown
in (Figure 9).
11. Remove the USB flash drive and
cycle the key. The campaign is
now complete. Do NOT perform
Section E. Radio Replacement.
12. Return the vehicle to the customer.

Figure 9 – Update Complete

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Service Procedure (Continued)

E. Radio Replacement
1. Disconnect the negative battery cable.
WARNING: To avoid serious or fatal injury on vehicles equipped with
airbags, disable the Supplemental Restraint System (SRS) before
attempting any steering wheel, steering column, airbag, seat belt tensioner,
impact sensor or instrument panel component diagnosis or service.
Disconnect and isolate the battery negative (ground) cable, then wait two
minutes for the system capacitor
to discharge before performing
RIGHT SIDE OUTLET VENT TRIM
further diagnosis or service.
This is the only sure way to
disable the SRS. Failure to take
the proper precautions could
result in accidental airbag
deployment.

2. Using a trim stick, release and
remove the instrument panel outlet
vent trim located to the right of the
center stack bezel (Figure 10).

Figure 10 – Right Side Outlet Vent Trim

INSTRUMENT PANEL TRIM

3. Using a trim stick, release and
remove the instrument panel trim
located to the left of the center
stack bezel (Figure 11).

Figure 11 – Instrument Panel Trim

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Service Procedure (Continued)
SWITCH-BANK SCREWS

4. Remove the two screws that secure
the switch-bank to the instrument
panel (Figure 12).

5. Using a trim stick, release the two
lower retaining clips that secure
the switch-bank lower edge to the
instrument panel (Figure 13).

Figure 12 – Switch-Bank Screws

6. Remove the switch-bank from the