instrument panel (Figure 14) only
far enough to access the electrical
connector on the back side of the
switch-bank (Figure 15).
SWITCH-BANK RETAINING CLIPS

Figure 13 – Switch-Bank Retainers
SWITCH-BANK

ELECTRICAL CONNECTOR

SWITCH-BANK

Figure 14 – Switch-Bank Removal

Figure 15 – Switch-Bank Connector

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Page 12

Service Procedure (Continued)
NOTE: If the electrical connector locking clip release tab is broken, use a
small flat blade screwdriver or pick tool to release the locking clip. Do not
replace the harness with a broken release tab, the harness will still function
as designed and the connector will provide an audible click when installed.
CAUTION: Do NOT pull the electrical connector out by the wires. Failure
to follow these instructions will damage or break the electrical connector
locking clip and/or damage the wires.
7. Disconnect the electrical connector
from the back side of the switchbank (Figure 16) by performing
the following:
a. Push in on the electrical
connector.
b. Gently push down on the
electrical connector locking
clip release tab.
c. Using a trim stick or
equivalent, gently lift on one
side of the electrical connector
to release it from the switchbank. Never pull on the wires.

LOCKING CLIP
RELEASE TAB

ELECTRICAL
CONNECTOR

TRIM STICK

Figure 16 – Electrical Connector

SWITCH-BANK

8. Remove the switch-bank from the
instrument panel once the
electrical connector has been
released (Figure 17).

ELECTRICAL
CONNECTOR

Figure 17 – Electrical Connector

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Page 13

Service Procedure (Continued)

SCREWS

9. Remove the four screws from
the Telematics Gateway
Module (TGW) (Figure 18).

Figure 18 – TGW Screws

10. Pull the TGW out from the
instrument panel far enough
to access the electrical
connectors on the back side
of the TGW (Figure 19).

TELEMATICS
GATEWAY
MODULE

Figure 19 – TGW Removal

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Page 14

Service Procedure (Continued)
CAUTION: Never pull on the antenna cable to remove it from the radio.
Damage to the antenna cable or radio could occur. Release the antenna
cable from the radio by pulling on the cable connector only.

11. Disconnect the antennas, Hands Free Module (HFM), UCI cable, video cable,
and wiring connectors, from the TGW (Figure 20).

12. Remove the TGW from the instrument panel and obtain the replacement TGW.

13. To the back side of the replacement TGW, connect the antennas, Hands Free
Module (HFM), UCI cable, video cable, and wiring connectors (Figure 20).

WIRING CONNECTORS

VIDEO CABLE

HANDS FREE
MODULE (HFM)
AND UCI CABLES

TELEMATICS
GATEWAY
MODULE

ANTENNAS

Figure 20 – TGW Electrical Connectors

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Page 15

Service Procedure (Continued)

TELEMATICS
GATEWAY
MODULE

14. Install the TGW to the
instrument panel.

Figure 19 – TGW Installation

SCREWS

15. Install the four screws to the
TGW and tighten securely.

Figure 19 – TGW Installation

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Page 16

Service Procedure (Continued)
SWITCH-BANK

16. Connect
the
electrical
connector to the back side of
the switch-bank.

ELECTRICAL
CONNECTOR

Figure 17 – Electrical Connector

17. Install the switch-bank to the
instrument
panel
while
engaging the two lower clips
securing the switch-bank to the
instrument panel.

SWITCH-BANK RETAINING CLIPS

Figure 17 – Electrical Connector

18. Install the two screws that
secure the switch-bank to the
instrument panel and tighten
the screws securely.

SWITCH-BANK SCREWS

Figure 17 – Electrical Connector

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Page 17

Service Procedure (Continued)

19. Install the instrument panel
trim located to the left of the
center stack bezel.

INSTRUMENT PANEL TRIM

Figure 17 – Electrical Connector

RIGHT SIDE OUTLET VENT TRIM

20. Install the instrument panel
outlet vent trim located to the
right of the center stack bezel.

Figure 17 – Electrical Connector

21. Connect the negative battery cable.
22. Inspect the radio and the navigation for proper operation before returning the
vehicle to the customer.

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Page 18

Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims
submitted will be used by FCA to record campaign service completions and
provide dealer payments.
Use one of the following labor operation numbers and time allowances:
Labor Operation
Time
Number
Allowance
Inspect radio and navigation software
level

18-R6-51-81

0.2 hours

Inspect software levels and update
either radio or navigation software

18-R6-51-82

0.2 hours

Inspect software levels and update
both radio and navigation software

18-R6-51-83

0.4 hours

Inspect and replace radio

18-R6-51-84

0.3 hours

18-R6-51-50

0.2 hours

Related Operations
Create USB Flash Drive from CD or
UCONNECT Website (One Time Only)

NOTE: The Related Operation LOP may only be used one time per dealer
when downloading the software onto a USB flash drive. The dealer can only
use the download LOP, one time for each of the radios listed.
Add the cost of the campaign parts package plus applicable dealer allowance to
your claim.
NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete campaign claim processing instructions.

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Page 19

Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.

Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.

Enclosed with each owner letter is an Owner Notification postcard to allow owners
to update our records if applicable.

Dealers are encouraged to consider alternative scheduling and servicing
approaches for this notification. This repair does not require hoists or other full
service facility special equipment and is an FCA Mobile Service approved repair.

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Page 20

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each campaign displayed can be sorted by:
those vehicles that were unsold at campaign launch, those with a phone number,
city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.

Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC

REPROGRAM RADIO CONTROL HEAD
____________________________________________________________________________________

CUSTOMER SATISFACTION NOTIFICATION

R65

This notice applies to your vehicle (VIN: xxxxxxxxxxxxxxxxx).
Dear: (Name)
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of our customers. We
are constantly monitoring the quality of our products and looking for opportunities to improve our vehicles even
after they are sold. Because your long-term satisfaction is important to us, we are contacting you on important
improvements we would like to make to your vehicle. This will be done at no charge to you.
We are recommending the following improvements be performed on certain 2014 through 2015 model year
Dodge Journey vehicles equipped with an 8.4 inch screen navigation radio.
The problem is...

The navigation system on your vehicle may experience a condition which permanently
renders the navigation features not functional as a result of memory corruption.

What your dealer
will do…

FCA will repair your vehicle free of charge. To do this, your dealer will check the radio
navigation functionality. If the navigation is found to be functional, the radio and navigation
software level will be checked for the latest version. If the software is found to not be up to
date, the radio control head will be reprogrammed with updated radio and/or navigation
software. If the navigation is not functional, the radio may require replacement. If a
replacement radio needs to be ordered, the dealer will need to schedule a return visit once
the replacement radio arrives. The work will take about ½ hour to complete. However,
additional time may be necessary depending on service schedules.

What you should
do…

Simply contact your Chrysler, Jeep, Dodge or RAM dealer right away to schedule a
service appointment. Please bring this letter with you to your dealer.

If you need help...

If you have questions or concerns which your dealer is unable to resolve, please contact the
FCA Group Recall Assistance Center at either fcarecalls.com or 1-800-853-1403.

Please help us update our records by filling out the attached prepaid postcard, if any of the conditions listed on the
card apply to your vehicle. If you have further questions go to fcarecalls.com.
If you have already experienced this specific condition and have paid to have it repaired, you may visit
www.fcarecallreimbursement.com to submit your reimbursement request online or you can mail your original
receipts and proof of payment to the following address for reimbursement consideration: FCA Customer
Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Once we
receive and verify the required documents, reimbursement will be sent to you within 60 days. If you’ve had
previous repairs and/or reimbursement you may still need to have the campaign repair performed on your vehicle.
We apologize for any inconvenience this service may cause to your schedule. FCA is committed to providing our
customers with world class quality products, ensuring that you have a positive dealership experience and following
up on any issues and concerns that you may have in a timely manner through our Customer Assistance Center.
Thank you for being our customer.
Sincerely,
Customer Service / Field Operations
FCA US LLC