NHTSA ID Number: 10218899
Manufacturer Communication Number: 22N12
TSB/Document Date: 2022-08-30
Summary
Certain 2015-2018 Model Year Edge, 2019-2020 Fusion and MKZ Vehicles Equipped with a 2.0L EcoBoost
Engine and 6F35 Transmission Rattle Noise at the Transmission Bellhousing Area – Flexplate Crack In some of the affected vehicles, a cracked flexplate may cause a rattling noise at start up and/or while driving the vehicle. The rattling noise may vary with vehicle operation and is most apparent with transmission in drive at idle speed. Some customers may also feel a powertrain vibration, encounter an inability to start the engine, or experience a loss of motive power while driving.
RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance
with all applicable local, state, and federal environmental protection and hazardous material regulations.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st
2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed
operations management team or an employee the task has been delegated to. If the task is to be delegated to
a non-management employee, the employee needs to be someone other than the technician who completed
the repair and needs to understand the importance of completing this task consistently and accurately.
•
All parts replaced as part of an FSA repair should be returned to the parts department following the
Warranty Parts Retention and Return Policies.
•
Inspect the replaced parts to verify the FSA repair was completed.
•
If the FSA repair is found to be complete, the designated employee signs the repair order line or parts
return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and
validated to have been replaced.
•
After the parts have been inspected, they should be handled based on the guidance in the parts status
report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
This process is subject to review during warranty audits for FSA repairs with a repair order open date of
March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been
inspected and signed off during a warranty audit will be subject to chargeback and consideration for
enrollment into the Dealer Incomplete Recall Repair Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and
repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process
(electronic or handwritten) is independent from other warranty approval requirements. The approval by the
designated employee implies that the FSA parts were found to be replaced and must be able to be clearly
identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable
occurrence will require individual post repair approval by the designated employee.
•
Copyright 2022 Ford Motor Company
ATTACHMENT III
PAGE 1 OF 5
CUSTOMER SATISFACTION PROGRAM 22N12
CERTAIN 2015-2018 MODEL YEAR EDGE, 2019-2020 FUSION AND MKZ VEHICLES
EQUIPPED WITH A 2.0L ECOBOOST ENGINE AND 6F35 TRANSMISSION RATTLE
NOISE AT THE TRANSMISSION BELLHOUSING AREA — FLEXPLATE CRACKS
SERVICE PROCEDURE
NOTE: It will be required to obtain photo submission approval by the Special Service Support Center
(SSSC) before completing this procedure.
1. With an additional technician inside of the vehicle, position the vehicle on a hoist. Please follow
Workshop Manual (WSM) Procedures in Section 100-00.
2. Start the vehicle.
3. Does the vehicle exhibit a rattle noise that has been isolated to the bellhousing?
• Rattle noise will be most noticeable on initial engine start up. A few engine start up attempts may
be needed.
• The use of Chassis Ears (Rotunda part number JSP06600, or equivalent), may aid in narrowing
down the noise to the bellhousing. Chassis ears should be placed on the transmission near the
bellhousing, or the stud on the starter closest to the bellhousing. See Figure 1.
• https://rotunda.service-solutions.com/en-US/Pages/ItemDetail.aspx?SKU=JSP06600
Yes - Proceed to Step 4.
No - This article does not apply. Refer to WSM, Section 100-01 for further diagnostics.
STARTER
BOLT
21324CC
FIGURE 1
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2022
ATTACHMENT III
PAGE 2 OF 5
CUSTOMER SATISFACTION PROGRAM 22N12
4. Check for Diagnostic Trouble Codes (DTC's) that may be causing the rattle noise. Are there any DTC’s
present that could be related to a rattle noise?
Yes - This article does not apply. Refer to WSM, Section 100-01 for further diagnostics.
No - Proceed to Step 5.
5. Inspect the vehicle for possible loose or broken components near the engine or transmission that could
be causing the rattle noise. Are there any loose or broken components?
Yes - This article does not apply. Refer to WSM, Section 100-01 for further diagnostics.
No - Proceed to Step 6.
Flexplate Borescope Inspection
6. Remove the starter motor. Please follow WSM procedures in section 303-06.
7. Placing a borescope between the engine block and flexplate, inspect the flexplate for cracks near the
crankshaft. Are there any cracks present in the flexplate? See Figures 2 through 5.
NOTE: It may be necessary to rotate the engine crank to find the cracks in the flexplate.
No - Flexplate is NOT cracked. Reinstall the starter motor. Please follow WSM procedures in
section 303-06. No further action is necessary, the recall is complete.
Yes - Take a picture of the suspect flexplate and submit the picture to the SSSC for further review,
and repair direction if necessary.
Proceed to Step 8 ONLY AFTER APPROVAL has been given by the SSSC.
• If approval was not granted by the SSSC, reinstall the starter motor. Please follow WSM
procedures in section 303-06. No further action is necessary, the recall is complete.
NOTE: Photos taken for SSSC submission need to have proper lighting and be clear to allow decision for
parts replacement. Photos that are blurry or that are too dark may be rejected.
NOTE: Photos may be taken with a borescope or a cell phone as required.
FLEXPLATE
ENGINE
BLOCK
INSERT
BORESCOPE
HERE
21324N
FIGURE 2
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2022
ATTACHMENT III
PAGE 3 OF 5
CUSTOMER SATISFACTION PROGRAM 22N12
FLEXPLATE
ENGINE
BLOCK
21324P
FIGURE 3
DOES NOT PASS
INSPECTION
STUD FOR
MISSING NUT
21324CC
FIGURE 4
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PASSES
INSPECTION
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2022
FIGURE 5
21324DD
STUD
FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
ATTACHMENT III
PAGE 4 OF 5
CUSTOMER SATISFACTION PROGRAM 22N12
Flexplate Replacement
8. Once approval has been given by the SSSC, remove the transmission and inspect the engine block
mounting face for the presence of dowel pins. If the dowel pins are not present in the engine block,
inspect the transmission for the dowel pins. If the dowel pins are present in the transmission,
remove the dowel pins and reinstall into the engine block prior to transmission installation.
Refer to WSM, Section 307-01A.
9. Replace the torque converter, flexplate, flexplate bolts, and transmission front pump. Refer to WSM,
Section 307-01A for torque converter and transmission front pump replacement and Section 303-01A
for flexplate and flexplate bolt replacement. If dowel pins are damaged or missing, replace as needed.
10. Inspect for damage on the crankshaft pilot bore. Is there damage? See Figure 6.
Yes - Rotate the stud hole nearest to the 12 O'Clock upright position so that the damaged part
of the crankshaft pilot bore is at the 12 O'Clock position. This is important to ensure minimal
imbalance. Proceed to step 11. See Figure 7.
No - Proceed to Step 12.
NOTE: The flexplate can be installed in multiple positions.
CRANKSHAFT
PILOT BORE
DAMAGE
21324Q
FIGURE 6
STUD HOLE
ROTATED TO THE
12 O’CLOCK POSITION
VISIBILITY INDICATOR
FOR WHEN FLEXPLATE
IS REINSTALLED
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21324AA
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2022
FIGURE 7
STUD FOR
MISSING NUT
PLACE COPY HERE
ATTACHMENT III
PAGE 5 OF 5
CUSTOMER SATISFACTION PROGRAM 22N12
11. Locate the balance mark on the torque converter, and rotate the stud nearest to the 12 O'Clock
Position.
NOTE: The balance mark indicates the heavy side of the torque converter.
12. Install the transmission. Please follow WSM procedures in Section 307-01A.
NOTE: When tightening the torque converter nuts, rotate the nearest stud the minimal amount to the
window and install nut. See Figure 8.
STUD ROTATED
TO THE
12 O’CLOCK POSITION
STUD ROTATED
THE MINIMAL AMOUNT
FOR NUT INSTALLATION
21324BB
FIGURE 8
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2022
PLACE COPY HERE
PLACE COPY HERE
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 22N12
September 2022
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable products, but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you
receiving this notice?
The flexplate (a component attached to the front of the transmission that
interfaces with the starter motor) on your vehicle may be cracked. We are
pleased to let you know that Ford Motor Company is providing a one-time
repair to address this issue.
What is the effect?
If your flexplate is cracked, you may experience a rattling noise at vehicle
start up and/or while driving the vehicle. The rattling noise may vary with
vehicle operation and is most apparent with transmission in drive at idle
speed. You may also feel a powertrain vibration, encounter an inability to
start the engine, or experience a loss of motive power while driving.
This one-time repair of the flexplate is available with the following coverage:
•
100% coverage – Up to 10 years of service, and 100,000 miles from
the warranty start date of the vehicle, whichever occurs first.
•
50% coverage – Up to 10 years of service, and between 100,000
and 120,000 miles from the warranty start date of the vehicle,
whichever occurs first.
•
If your vehicle has already exceeded either the time or the mileage
limits listed above, this no-cost, one-time repair will last through
February 28, 2023.
What will Ford and
your dealer do?
If your vehicle's flexplate requires replacement due to a crack and your
vehicle is within the indicated time/mileage limitations, Ford Motor Company
has authorized your dealer to replace the flexplate, transmission fluid pump,
and torque converter free of charge (parts and labor). This is a one-time
repair program.
Copyright 2022 Ford Motor Company
How long will it take?
If the component mentioned above requires replacement, the time needed
for this repair is less than two days. However, due to service scheduling
requirements, your dealer may need your vehicle for a longer period of time.
Additional time may be required to allow the engine to cool prior to
performing this repair. In addition, your vehicle will require an inspection to
determine if parts need to be ordered.
What should you do?
You do not need to return to your dealer for this repair unless you have a
rattling noise at start up and/or while driving the vehicle. Please keep this
letter as a reminder of the one-time repair offer for your cracked flexplate. If
the flexplate is cracked and requires replacement, and your vehicle is within
the indicated time/mileage limitations, contact your dealer to schedule a
service appointment. Provide the dealer with the VIN of your vehicle to
schedule a service appointment for Customer Satisfaction Program 22N12.
The VIN is printed near your name at the beginning of this letter. Your
dealer will replace the part at no charge.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
Do you need a rental
vehicle?
If your dealer determines that the flexplate is cracked and replacement is
required and needs your vehicle overnight, your dealer is authorized to
provide a rental vehicle for your personal transportation at no charge
(except for fuel, insurance, and tax) while your vehicle is at the dealership
for repairs. Please see your dealer for guidelines and limitations.
Have you previously
paid for this repair?
If you paid to have this service done before the date of this letter, you may
be eligible for a refund. Refunds will only be provided for service related to
repair description. To verify eligibility and expedite reimbursement, give your
paid original receipt to your dealer before March 31, 2023. To avoid delays,
do not send receipts to Ford Motor Company.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current
owner, please forward this letter to the new owner. You received this notice
because our records indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: ford.com/support
Copyright 2022 Ford Motor Company
For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM - 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 7:00AM - 11:00PM
and Saturday 7:00AM – 5:00PM (Eastern Time).
As part of the Ford community, we appreciate your attention to this important matter and your
continued loyalty.
Ford Customer Service Division
Copyright 2022 Ford Motor Company
Lincoln
P. O. Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 22N12
Mr. John Sample
123 Main Street
Anywhere, USA 12345
September 2022
Your Vehicle Identification Number (VIN): 12345678901234567
At Lincoln, we are committed not only to building high quality, dependable products, but also to
building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you
receiving this notice?
The flexplate (a component attached to the front of the transmission that
interfaces with the starter motor) on your vehicle may be cracked. We are
pleased to let you know that Lincoln is providing a one-time repair to
address this issue.
What is the effect?
If your flexplate is cracked, you may experience a rattling noise at vehicle
start up and/or while driving the vehicle. The rattling noise may vary with
vehicle operation and is most apparent with transmission in drive at idle
speed. You may also feel a powertrain vibration, encounter an inability to
start the engine, or experience a loss of motive power while driving.
This one-time repair of the flexplate is available with the following coverage:
•
100% coverage – Up to 10 years of service, and 100,000 miles from
the warranty start date of the vehicle, whichever occurs first.
•
50% coverage – Up to 10 years of service, and between 100,000
and 120,000 miles from the warranty start date of the vehicle,
whichever occurs first.
If your vehicle has already exceeded either the time or the mileage limits
listed above, this no-cost, one-time repair will last through February 28,
2023.
What will Lincoln and
your retailer do?
If your vehicle's flexplate requires replacement due to a crack and your
vehicle is within the indicated time/mileage limitations, Lincoln has
authorized your dealer to replace the flexplate, transmission fluid pump, and
torque converter free of charge (parts and labor). This is a one-time repair
program.
How long will it take?
If the component mentioned above requires replacement, the time needed
for this repair is less than two days. However, due to service scheduling
requirements, your retailer may need your vehicle for a longer period of
time. Additional time may be required to allow the engine to cool prior to
Copyright 2022 Lincoln – A Ford Motor Company Brand
performing this repair. In addition, your vehicle will require an inspection to
determine if parts need to be ordered.
What should you do?
You do not need to return to your retailer for this repair unless you have a
rattling noise at start up and/or while driving the vehicle. Please keep this
letter as a reminder of the one-time repair offer for your cracked flexplate. If
the flexplate is cracked and requires replacement, and your vehicle is within
the indicated time/mileage limitations, and your vehicle is within the
indicated time/mileage limitations, contact your retailer to schedule a service
appointment. Provide the retailer with the VIN of your vehicle to schedule a
service appointment for Customer Satisfaction Program 22N12. The VIN is
printed near your name at the beginning of this letter. Your retailer will
replace the part at no charge.
Lincoln owners of 2017 Model Year or later vehicles affected by this recall
have the option of requesting complimentary Pickup & Delivery service with
a Lincoln vehicle for use during service. Please request Lincoln Pickup &
Delivery through your retailer if you would like to take advantage of this
option.
If you do not already have a servicing retailer, you can access
Lincoln.com/support for retailer addresses, maps, and driving instructions.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through The Lincoln Way: Lincoln Owner App. The
app can be downloaded through the App Store or Google Play. In addition,
there are other features such as controlling certain functions on your vehicle
(lock or unlock doors, remote start) if it is equipped to allow control.
Do you need a rental
vehicle?
If your retailer determines the flexplate is cracked and replacement is
required and needs your vehicle overnight, your retailer is authorized to
provide a rental vehicle for your personal transportation at no charge
(except for fuel, insurance, and tolls) while your vehicle is at the retailer for
repairs. Please see your retailer for guidelines and limitations.
Have you previously
paid for this repair?
If you paid to have this service done before the date of this letter, you may
be eligible for a refund. Refunds will only be provided for service related to
repair description. To verify eligibility and expedite reimbursement, give your
paid original receipt to your retailer before March 31, 2023. To avoid delays,
do not send receipts to Lincoln.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current
owner, please forward this letter to the new owner.
You received this notice because our records indicate you are the current
owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your retailer’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Customer Relationship Center at 1-866-436-7332 and one of our
Copyright 2022 Lincoln – A Ford Motor Company Brand
representatives will be happy to assist you. If you wish to contact Lincoln,
contact information is available at Lincoln.com/support.
For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM - 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 7:00AM - 11:00PM
and Saturday 7:00AM – 5:00PM (Eastern Time).
As part of the Lincoln community, we appreciate your attention to this important matter and your
continued loyalty.
Lincoln
Copyright 2022 Lincoln – A Ford Motor Company Brand
- 3X Stronger than the leading full synthetic*
- 10X Better high stress performance**
- 20,000 miles between oil changes***
- Viscosity breakdown as measured in Kurt Orbahn test on 5W...
- As measured in Seq IX test under high load/torque conditions...
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TSB/Document ID: 22N12
Replacement Service Bulletin Number:
MFR Communication Date: 2022-08-26
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: POWER TRAIN
MFR Component System:
MFR Component Subsystem:
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