David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

August 24, 2022

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 22N02
Certain 2015-2018 Model Year Edge and Lincoln MKX Vehicles and 2013-2018
Model Year Fusion and Lincoln MKZ Vehicles
Front Brake Flexible Hose Replacement

PROGRAM TERMS
This program provides a no-cost, one-time repair (if needed) to the front brake flexible hoses for 10
years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first.
This is a one-time repair program.
If a vehicle has already exceeded either the time or mileage limits, this no-cost, one-time repair will
last through August 31, 2023.
Coverage is automatically transferred to subsequent owners.
VEHICLES COVERED BY THIS PROGRAM
Vehicle
Model
Assembly
Year
Plant

Build Dates

Fusion

2014-2017

Flat Rock

April 18, 2013 through February 29, 2016

Fusion/MKZ

2013-2018

Hermosillo

February 3, 2012 through July 19, 2017

Edge/MKX

2015-2018

Oakville

March 17, 2015 through December 10, 2018

Affected vehicles are identified in OASIS.
REASON FOR PROVIDING A NO-COST, ONE-TIME REPAIR
In some of the affected vehicles, brake fluid may leak from one or both front brake flexible hoses. If
the brake fluid reservoir is depleted below a predetermined level, the brake fluid warning indicator light
will illuminate. The driver may experience an increase in pedal travel together with a reduction in the
rate of deceleration over time.
SERVICE ACTION
If an affected vehicle exhibits this condition, dealers are to replace both front brake flexible hoses and
perform a brake system bleed. This service must be performed at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed the week of September 12, 2022. Dealers should repair any
affected vehicles that experience a leaking front brake flexible hose, whether or not the customer has
received a letter.

 Copyright 2022 Ford Motor Company

ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Attachment IV:
Splash Shield Template
Owner Notification Letters
Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

David J. Johnson

 Copyright 2022 Ford Motor Company

ATTACHMENT I
Page 1 of 3
Customer Satisfaction Program 22N02
Certain 2015-2018 Model Year Edge and Lincoln MKX Vehicles and
2013-2018 Model Year Fusion and Lincoln MKZ Vehicles
Front Brake Flexible Hose Replacement
OASIS ACTIVATION
OASIS will be activated on August 24, 2022.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
• Only owners with affected vehicles that exhibit the covered condition will be directed to dealers
for repairs.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Do not perform this program unless the affected vehicle exhibits the covered condition.
TITLE BRANDED / SALVAGED VEHICLES
Vehicles with cancelled warranties are not eligible for this service action.
OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before October 7, 2022. This refund offer expires April 28, 2023.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter. Noncovered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with the replacement of the front brake
flexible hose.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.
LINCOLN PICKUP AND DELIVERY
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery
service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC08708,
2021 Lincoln Pickup & Delivery Updates.

 Copyright 2022 Ford Motor Company

Customer Satisfaction Program 22N02
Certain 2015-2018 Model Year Edge and Lincoln MKX Vehicles and
2013-2018 Model Year Fusion and Lincoln MKZ Vehicles
Front Brake Flexible Hose Replacement

ATTACHMENT I
Page 2 of 3

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the Related Damage
radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.

 Copyright 2022 Ford Motor Company

Customer Satisfaction Program 22N02
Certain 2015-2018 Model Year Edge and Lincoln MKX Vehicles and
2013-2018 Model Year Fusion and Lincoln MKZ Vehicles
Front Brake Flexible Hose Replacement

ATTACHMENT I
Page 3 of 3

CLAIMS PREPARATION AND SUBMISSION
• Note: All repairs for this program should be claimed using the claim entry direction below
regardless if the vehicle is still under the New Vehicle Limited Warranty.
o Service Part Warranty (SPW) and/or Ford/Lincoln Loyalty Plans (ESP) eligible vehicles –
Claim repairs to FSA 22N02 if vehicle is still within time and mileage limits.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action. The FSA number 22N02 is the sub code.
 Customer Concern Code (CCC): L63 – Brake Fluid Leak
 Condition Code (CC): 01 – Broken Cracked
 Causal Part Number: 2078
 Part Quantity: 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to
2 days) should be submitted on a separate line from the FSA. Refer to EFC08708,
2021 Lincoln Pickup & Delivery Updates for details.
• Refunds: Submit refunds on a separate repair line.
- Program Code: 22N02
- Misc. Expense: ADMIN
- Misc. Expense: REFUND - Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.

 Copyright 2022 Ford Motor Company

ATTACHMENT II
Page 1 of 2

Customer Satisfaction Program 22N02
Certain 2015-2018 Model Year Edge and Lincoln MKX Vehicles and
2013-2018 Model Year Fusion and Lincoln MKZ Vehicles
Front Brake Flexible Hose Replacement
LABOR ALLOWANCES
Vehicles

Description

Fusion and MKZ

Edge and MKX

Labor
Operation

Labor Time

1.Replace Both Front Flexible Brake Hoses
(Includes brake system bleed)
2.Modify Both Front Ride Height Sensor and
Harness
3.Modify Both Front Wheel Arch Liners

22N02B

1.3 Hours

Replace Both Front Flexible Brake Hoses
(Includes brake system bleed)

22N02C

1.0 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION
Order
Quantity

Claim
Quantity

Front Flexible Brake Hose

1

1

JG9Z-2078-B

Rear Flexible Brake Hose

1

1

W711784-S300

Banjo Washers

4

4

Part Number

Description

JG9Z-2078-A

PM-20
Brake Fluid
1
1
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations.

 Copyright 2022 Ford Motor Company

ATTACHMENT II
Page 2 of 2

Customer Satisfaction Program 22N02
Certain 2015-2018 Model Year Edge and Lincoln MKX Vehicles and
2013-2018 Model Year Fusion and Lincoln MKZ Vehicles
Front Brake Flexible Hose Replacement

EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st 2021 or later must be inspected and signed off on the repair order by a member of your
dealers fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
•

All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.

•

Inspect the replaced parts to verify the FSA repair was completed.

•

If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.