drive gear ratio (Z16 sprocket and Z42 rear sprocket).

STRICTLY CONFIDENTIAL

3 Nov 2021

Tips & Tricks – Multistrada Family
no.

Symptom

Subject

Photo

Notes and Indications - Corrective action
We have received a few isolated reports of possible difficulties in opening the side panniers due to the
“vacuum” effect that occurs when travelling with significant changes in altitude.
To avoid this phenomenon, it is necessary to drill a venting hole with a maximum diameter of Ø 2 mm at the
bottom of the bag, between the ribs near the rear hinge as shown in the figure.
DO NOT drill through the second internal wall of the bag.

10

ONLY
Multistrada V4
(all model versions)
Difficulties in opening the
side panniers
part no. 96781551AA

This modification has also been implemented by the supplier and does not affect the water tightness.
Side panniers
part no. 96781551AA

ONLY
Multistrada V4
(all model versions)
11

Possible interference
between external central
stand return spring and
footpeg holder plate

SRV-TTB-20-001_Rev.21

Central stand

Ø 2mm

Drill holes ONLY in the outer
wall

We have received a few isolated reports of possible interference
between the external central stand return spring and the footpeg
holder plate when the central stand is closed.
We kindly ask you to check that the two side stand return springs
are correctly installed and aimed as shown in the figure.

STRICTLY CONFIDENTIAL

3 Nov 2021

Tips & Tricks – Multistrada Family
no.

12

Symptom

ONLY
Multistrada V4
(all model versions)
Possible switching on of
DSS warning light on
instrument panel

Subject

Ducati Skyhook
Suspension (DSS)

Photo

-

Notes and Indications - Corrective action

There have been some isolated reports regarding a possible switching on of the “DSS” warning light
on
the instrument panel for the models equipped with Ducati Skyhook Suspension without any errors read by
the diagnosis instrument.
Through the DDS 3.0 diagnosis instrument, enter the “Settings” section of the BBS control unit and
perform the “Calibration of the rear rotary sensor”.

We have received several reports of a different coloring of the fork sleeve ordered as a spare part for a
complete fork leg replacement. This is due to an anodizing process with different color rendering.
Multistrada V4S, ONLY
13

Coloring of the spare
front fork sleeve

Front forks

In case of replacement of a complete fork leg, previously authorized by your Service Area Manager, we ask
you to check the correct color of the fork leg before assembly (comparing it with the color of the fork
installed on the motorcycle) and if it is different, update the Youtech service request by attaching photos
and urgently ordering the other complete fork leg to proceed with its replacement.
Please, note that the spare part warehouse will be restored.

14

ONLY
Multistrada V4
(all model versions)
Precautions for checking
the engine oil level

SRV-TTB-20-001_Rev.21

Level
engine oil

To correctly check the engine oil level, carefully follow the operations described below:
1) The level check should be carried out with warm engine, approximately 15 minutes after the engine has
been turned off.
2) Turn off the engine and wait 10÷ 15 minutes to allow the oil to return completely to the oil sump.
3) Position the motorcycle on level ground with both wheels on the ground and in an upright position.
4) Check the oil level through the sight glass.
If the oil level is below the center line between the MIN and MAX notches, add oil up to the maximum
level notch.

STRICTLY CONFIDENTIAL

3 Nov 2021

Tips & Tricks – Multistrada Family
no.

Symptom

Subject

Photo

Notes and Indications - Corrective action
The TPMS system (Tire Pressure Monitoring System) allows monitoring tire pressure value: if tire pressure
deviates by 25% from the set reference value, the TPMS system displays a warning on the instrument
panel. The sensor activates when speed exceeds 35 km/h and tire pressure is displayed on the instrument
panel 1 minute later.
We remind you that, before installing tire pressure sensors on front and rear wheel rims, they must be
coded through DDS 3.0 diagnosis instrument.

15

ONLY
Multistrada V4
(all model versions)
Activation procedure for
TPMS tire pressure
sensor

TPMS
(Tire Pressure
Monitoring System)

To activate TPMS system, follow the procedure indicated below:
1) using DDS 3.0, access the “Special Features → Ducati Accessories
Manager → Vehicle Configuration”;
2) select “Enable/Disable” TPMS;
3) access the “Self-diagnosis → Settings” section of Hands Free control
unit and perform “TPMS code writing” for front and rear wheel sensors
by entering the 8-digit code written above the Qr-Code;
4) access the instrument panel Settings menu and select “Tire Pressure”
to set (and customize) the reference pressure values of the rear and
front tires. The tire nominal pressure value specified inside the owner's
manual can be used as a reference.
Explain to the Customer the use of the "Tire Pressure" function to edit
the reference pressure value of the front and rear tires. The information
about the current pressure value of front and rear tires is also available
inside instrument panel main menu.

16

ONLY
Multistrada V4
(all model versions)
Possible erratic idling rpm
and hard starting

SRV-TTB-20-001_Rev.21

We have received a few isolated reports of erratic engine operation at idle, hard starting, the possibility of
the MIL warning light on the instrument panel coming on and/or memorised MAP sensor errors.

Engine

Our analysis has shown that this phenomenon could be due to the MAP sensors not fitting perfectly in their
seats; we therefore ask you to check the correct installation of the MAP sensors if the symptoms described
above should occur.
We would also like to inform you that the assembly process of MAP sensors on the production line has
been strengthened from the end of April 2021.

STRICTLY CONFIDENTIAL

3 Nov 2021

Tips & Tricks – Multistrada Family
no.

Symptom

Subject

Photo

Notes and Indications - Corrective action
The programming procedure must be carried out ONLY when the motorcycle is connected to the special
Ducati power supply unit Part no. 979000286.
If programming is not completed successfully,
the instrument panel will NOT be damaged and it will never have to be replaced.

17

ONLY
Multistrada V4S
Instrument panel
programming interruption

To restore instrument panel correct operation, you will have to:
1) Turn off or disconnect the workshop power supply unit;
2) Switch the motorcycle from Hands Free to Key-OFF;
3) Disconnect the USB cable from PC to motorcycle;
4) Wait for 60 seconds;
5) Remove the 50 Ampere fuse (the one on tank side);
6) Wait for 30 seconds;
7) Re-connect the 50 Ampere fuse;
8) Re-connect or turn on again the battery power supply unit;
9) Switch the motorcycle from Hands Free to Key-ON and connect the DDS 3.0 diagnosis instrument;
10)If the instrument panel resumes normal operation by showing the display, select the "Global Scan"
function and programming will automatically restart;
11) If the instrument panel remains in the "bootloader" status with LH warning lights flashing, select the
"SERVICE UPDATE Multistrada V4S" model and "Bosch → Model Year 21 instrument panel
reprogramming", select the file present (e.g. 1706_ICC_S018) and launch the programming; connect the
USB cable to the motorcycle when requested by the DDS 3.0;
12) Programming will restart and will take approximately 20 minutes.

Instrument Panel
Programming

A video has been made, which can be viewed on the YouTube platform at the following link:
https://youtu.be/c9br35tEazg.

18

ONLY
Multistrada V4
(all model versions)
Incorrect residual fuel in
the tank

SRV-TTB-20-001_Rev.21

Fuel tank

-

In some cases, we have found that the tap on the right-hand side
of the fuel tank is completely closed instead of open; this leads to
an incorrect remaining range when there are only a few liters of
fuel in the tank (fuel reserve conditions).
If the above-mentioned event occurs, we ask you to ensure that
the tap on the right-hand side of the fuel tank is fully open

STRICTLY CONFIDENTIAL

3 Nov 2021

Tips & Tricks – Multistrada Family
no.

Symptom

Subject

Photo

Notes and Indications - Corrective action
We have received some isolated reports about a possible oscillation of the final drive chain even if the chain is
correctly tensioned. In these cases the customer may complain an uneven sliding of the chain at constant
speed.
In these cases, you are asked to check for a possible deformation of the gearbox secondary shaft by
removing both the chain and the sprocket and taking the measurement with a dial gauge directly on
spacer Part no. 713P0011C, as shown in the figure (the measurement should NOT be taken on the sprocket
since an uneven wear of the rubber material may occur during the first few kilometers): by slowly rotating
the shaft, the value taken with the dial gauge must be at most 0.1 mm.

19

ONLY
Multistrada V4
(all model versions)
Possible oscillation of the
final drive chain
(non-uniform sliding)

Gearbox secondary shaft

-

a) If the measurement shows values below 0.1 mm, replace the sprocket only.
a) If the measurement shows a value greater than 0.1mm, fill out a Youtech service request.
ONLY
Multistrada V4
(all model versions)

20

Possible validation of
errors P0326 - Front bank
knock sensor error (Cyl 12) [Mismatching value]
and/or P0331 - Rear bank
knock sensor error (Cyl 34) [Mismatching value]

SRV-TTB-20-001_Rev.21

Knock sensor

-

We have received a few isolated reports about the triggering of one of the
following errors in the engine ECU, either in ACTIVE or STORED status:
- P0326 - Front bank knock sensor error (Cyl 1-2) [Mismatching value]
- P0331 - Rear bank knock sensor error (Cyl 3-4) [Mismatching value]
that cause only the MIL warning light to light up on the instrument panel,
without affecting the correct operation of the vehicle (no vehicle stop).
If one or both errors are displayed, we kindly ask you to:
• Check the correct tightening of the knock sensor fixing screw (25 Nm);
• Use an Ohmmeter to check the resistance between the pins of the knock
sensor involved: Resistance nominal value: 4.9 MΩ ±20%
If the value does not correspond, replace the sensor and send the defective
component to Ducati Motor Holding.

STRICTLY CONFIDENTIAL

3 Nov 2021

Tips & Tricks – Multistrada Family
no.

Symptom

Subject

Photo

Notes and Indications - Corrective action
We have received a few isolated reports concerning the hands free fuel cap part no. 96681021AA that
proves difficult to open and/or close. DO NOT REPLACE THE FUEL TANK CAP.
Hands-free tank filler plug
The hands-free tank filler plug allows the cap to be opened during refuelling without using a key.
Opening
To open the cap, the suitable flap must be lifted within 50 seconds of turning the vehicle off (key off).
During those 50 seconds, the cap can be opened a maximum of 5 times. If a new opening is desired, the
key must be turned on and then back off (key-on >> key-off).
Caution: the opening flap must be operated gently. Excessively fast movements may impair the cap
opening, even though the attempt will still be counted among the 5 available.

21

ONLY
Multistrada V4S,
Multistrada V4S Sport
Precautions for the use of
the Hands Free fuel tank
cap part no.96681021AA

Hands Free fuel tank cap
part no. 96681021AA

Information on instrument panel
The instrument panel has an icon indicating “fuel cap open”. If the instrument panel is turned on (key-on)
while the cap is open, the icon will be active.
Closing
To close the cap, use your fingers to push it in fully home.
Caution: After refuelling, always ensure that the cap is correctly positioned and closed and that the
corresponding icon on the instrument panel is off.

For a further understanding of how it works, a video was also made available at the following link:
https://youtu.be/aCmACKVlCWI.

SRV-TTB-20-001_Rev.21

STRICTLY CONFIDENTIAL

3 Nov 2021

Tips & Tricks – Multistrada Family
no.

Symptom

Subject

Photo

Notes and Indications - Corrective action
We have received some reports concerning the display of error “C1134 - High DRL temperature” for which
the generic Error warning light, linked to the specific malfunction of the DRL inside the headlight, would
normally light up on the instrument panel.
The error refers to an actual circuit overheating problem which, in the event of prolonged use, could lead
to damage to the DRL function only (the headlight low beam and high beam would still work normally).
If error “C1134 - High DRL temperature” is displayed, we kindly ask you to:
- Check the production date printed on the upper left side of the headlight

22

ONLY
Multistrada V4S
Multistrada V4S Sport

Headlight

-

Error C1134 – High DRL
temperature
the first two digits correspond to the month, the next two digits correspond to the day and the following
two digits correspond to the year. The last two digits correspond to an internal code that never changes.
E.g. code in figure 02222110

- If the date is prior to 23 March 2021, replace the headlight and returning the item to Ducati
If the date is the same or after 23 March, inform your Area Manager with a specific Youtech, explicitly
indicating the date on the headlight, and attaching, if possible, any photographic documentation.

SRV-TTB-20-001_Rev.21

STRICTLY CONFIDENTIAL

3 Nov 2021

Tips & Tricks – Multistrada Family
no.

Symptom

Subject

Photo

Multistrada V4S, ONLY

We have received a few isolated reports that the mobile phone is not recognised on the instrument panel
and, therefore, cannot be connected via Bluetooth.

Failure to recognise
mobile phone on
instrument panel
23

Notes and Indications - Corrective action

Replacement of the instrument panel is NOT required
as it is not an issue related to the hardware of the vehicle.
Instrument panel

-

In this case, we suggest:
- deleting the previously established connection from both the Customer’s mobile phone and the vehicle
instrument panel;
- performing a Key-Off and wait for at least 1 minute before the next Key-ON;
- repeating the pairing operations between the mobile phone and the instrument panel.
If the issue persists, fill out a Youtech service request attaching the completed Infotainment Check List.

Multistrada V4S, ONLY
24

25

No “key missing”
message displayed on the
instrument panel

Possible lack of paint
adhesion on fuel tank cap

Hands Free

-

We have received a few isolated reports that the “key missing” message is not displayed on the instrument
panel if the key is out of range of the Hands Free antenna.
We inform you that this case is being analyzed.

Fuel tank cap

We would like to inform you that on an initial batch of motorcycles produced, the fuel tank cap could
present a problem of paint adhesion. Starting from frame number ZDM1A00AAMB002445 the supplier
has improved the painting process that avoids this issue.
The fuel tank caps in the spare part warehouse are compliant.

SRV-TTB-20-001_Rev.21

STRICTLY CONFIDENTIAL

3 Nov 2021

Tips & Tricks – Multistrada Family
no.

26

Symptom

Issues during Top Case
fixing to the plate

Subject

Top Case Kit
Part no. 96781531AA

Photo

Notes and Indications - Corrective action

We have received some reports concerning the difficulty in securing the Top Case (Kit Part no.
96781531AA) to the top plate Part no. 8291M033A due to a machining error of the supplier. In particular,
the locking tooth on the upper plate Part no. 8291M033A shows a hole 2mm narrower than specified. To
eliminate this defect, the locking tooth of the plate must be milled by 2mm in the upper area using a flat
file, as shown in the figure.
We inform you that the upper plates present inside the kits in stock have been restored.

After having installed the anti-theft system Kit Part no. 96681081AA and enabled it on the BBS control
unit, some malfunctions may occur during activation due to a possible incorrect pin arrangement in the
connector of the wiring branch supplied with the kit.

27

Anti-theft system kit
Part no. 96681081AA
malfunction

Anti-theft system kit
Part no. 96681081AA

Follow the procedure described below:
1) uncover connector (A) by moving sheath (B) backward;
2) uncover the wiring by removing a portion of insulating tape to make operations easier;
3) check the arrangement of Pins 5 and 6 and the relevant color on the 8-pin connector. If the pin
arrangement is not correct, extract them working from the front side with a needle inside the groove so
as to lift the retainer and invert them.
4) restore the cloth tape previously removed and the position of the protective sheath (B).

The kits currently in stock have been restored.

SRV-TTB-20-001_Rev.21

STRICTLY CONFIDENTIAL

3 Nov 2021

Tips & Tricks – Multistrada Family
no.

Symptom

Subject

Photo

ONLY
Multistrada V4S
28

29

Software updates for
Bosch instrument panel
with DDS 2.0 diagnosis