17

Symptom

Control unit
reprogramming

Subject

Service Update

Photo

-

Notes and Indications - Corrective action

We are detecting several cases of unintended use of the SERVICE UPDATE function, allowing to force
software installation in the control units installed on vehicles. An example is the reprogramming of control
units operating with the same software version already installed. This practice is useless and can
sometimes lead to further problems.
We therefore kindly ask you not to take advantage of this function, but to use it ONLY in case of
interrupted reprogramming.
Should you have any doubts, please fill out a Youtech service request to receive the necessary support.

We have received a few reports concerning the interruption of the software programming of the Hands
Free system.
If the problem occurs, at the next key-OFF it will no longer be possible to set the bike key to ON, as in this
status the control unit does not activate the main relay of the ignition switch positive wires.
ONLY
Diavel 1260 MY21-22
XDiavel MY21-22
Multistrada MY21-22

18

models featuring the
Hands Free system
Hands free system
software reprogramming
failure.
Control unit lockout / bike
off.

Hands Free unit replacement is NOT required. To restore correct operation, simply follow this procedure:

Hands Free

1. Disconnect the negative pole of the battery and leave it disconnected for 5 minutes.
2. Reconnect the negative pole of the battery.
3. Press the key-on button on the hands free control unit only once. →Pay attention to this step as the
instrument panel will remain OFF, hence with no visual confirmation that the button has been
pressed only once.
4. From the DDS model list, select the family and SERVICE UPDATE model of the bike being diagnosed.
5. Select “Hands Free Reprogramming”, then the software to be loaded according to the installed Hands
Free country version → 9999_434_S022 for all countries (except Japan where file 9999_315_S022
must be selected.)
6. Wait for the diagnosis instrument to communicate with the Hands Free control unit and continue
programming.
7. Follow the displayed instructions until the reprogramming procedure is complete.
If the procedure does not allow unlocking the control unit, repeat the procedure from step 1), paying
particular attention to step 3).

SRV-TTB-20-001_Rev.21

STRICTLY CONFIDENTIAL

3 Nov 2021

Tips & Tricks – Diavel
no.

Symptom

Subject

Photo

Notes and Indications - Corrective action
We have received some isolated reports about a possible indentation of the RH and/or LH outer cover of
the air conveyor.
To avoid this phenomenon, it is necessary to position washer (1) 4x14x1 Part no. 85240171A between outer
cover (2) and carbon air conveyor (3) in the upper fixing point, as shown in the figure.

ONLY
Diavel Lamborghini
1

Possible indentation of
RH and/or LH outer cover
of the air conveyor

RH and LH air conveyor
covers

Inner
waist

SRV-TTB-20-001_Rev.21

STRICTLY CONFIDENTIAL

3 Nov 2021

Tips & Tricks – Hypermotard Family
no.

Symptom

Subject

Photo

Notes and Indications - Corrective action

We have been informed about possible engine starting issues and/or erratic idling.

ONLY
Hypermotard 950
1

Possible engine hard
starting and/or erratic
idling

Engine

-

Connect the DDS2.0 diagnosis instrument to the motorcycle and:
1) if the following errors are present:
- Error P2303 “horizontal cylinder coil control, open circuit or short-circuit to ground”
- Error P2300 “vertical cylinder coil control, open circuit or short-circuit to ground”
carry out a coil activation test and proceed with the replacement only in case of a malfunction (always
fill in a Youtech service request)
2) in case of no errors stored in memory, fill in a Youtech service request and attach the recording of the
following parameters (at idling rpm, from cold to fan switch-on):
- Injection time correction of horizontal and vertical cylinders (from lambda sensor)
- Horizontal and vertical cylinder ignition advance
- Vertical and horizontal cylinder injector injection time
- Engine speed and engine temperature
- A/F offset adaptive parameter for horizontal and vertical cylinders
- Air mass flow in the horizontal and vertical cylinders
- MAP pressure sensor for horizontal and vertical cylinders
- TPS Sensor
- Absolute percentage of throttle opening
We also suggest you inspect the intake nipple pipe union connections to MAP sensor and perform a coil
activation test with a possible attempt to replace the coil on the cylinder with negative air/fuel adaptive
parameter values (close to or higher than 1mg/tdc).

2

Update of the assembly
instructions for the
carbon horizontal
manifold heat guard kit
part no. 96980251A

SRV-TTB-20-001_Rev.21

carbon horizontal
manifold heat guard kit
part no. 96980251A

We inform you that the assembly instructions for the
carbon horizontal manifold heat guard kit by Ducati
Performance part no. 96980251A have been updated.
In particular, in order to install the part, you must
reuse the 2 washers (A) present on the original heat
guard.
Please always comply with the tightening torque of
the 2 screws M6x12 (B) of 8 Nm ± 10%.

STRICTLY CONFIDENTIAL

3 Nov 2021

Tips & Tricks – Hypermotard Family
no.

Symptom

Subject

Photo

We have received some isolated reports of the possible validation of the following errors:
• P2A03 Horizontal cylinder lambda sensor (oxygen sensor) [Value out of range]
• P2A00 Vertical cylinder lambda sensor (oxygen sensor) [Value out of range]
after riding only 1000km/600mi.
Our analysis has shown that this phenomenon is linked to the possible installation of lambda sensors
relating to the previous Model Year (Model Year 2020-2021 EURO4 version) despite having the same
connector on the wiring side.
We would like to inform you that the production line has made the process more robust in order to avoid
this issue.
Should you find the above mentioned errors, we ask you to ensure that the dedicated lambda sensors part
no. 55215021A for the Hypermotard 950 Model Year 2022 are actually installed

ONLY
Hypermotard 950 MY22

3

Possible validation of
errors P2A03 Horizontal
cylinder lambda sensor
(oxygen sensor) [Value
out of range] and/or
P2A00 Vertical cylinder
lambda sensor (oxygen
sensor) [Value out of
range]

SRV-TTB-20-001_Rev.21

Notes and Indications - Corrective action

Lambda sensors

-

Hypermotard 950
Model Year 2020-2021

STRICTLY CONFIDENTIAL

Hypermotard 950
Model Year 2022

3 Nov 2021

Tips & Tricks – Monster Family
no.

1

Symptom

ONLY
Monster Plus MY21
(937cc)
M5x8 screws are missing
from the kit supplied with
the vehicle

Monster MY21 (937cc)
ONLY

2

Standard motorcycle
lowering and conversion
kits now available

Subject

Possibility of unhooking
of the rear rider seat
fasteners

Notes and Indications - Corrective action
We have received a few reports stating that 4 M5x8
screws (1) part no. 77240243C required to fix the
headlight fairing support bracket to the instrument
panel support bracket are missing from the kit
supplied with the motorcycle.

Kit supplied
with the vehicle

We would like to inform you that the kits available in
stock have all been sorted out.
For the headlight fairing assembly procedure and all
Pre-delivery operations, please refer to the model
introduction bulletin SRV-SRB-21-022.
We hereby inform you that the following kits are now
available:
- Motorcycle lowering kit part no. 96280801AA
- Motorcycle lifting kit part no. 96280821AA

Standard motorcycle
lowering and conversion
kits

Monster MY21 (937cc),
ONLY
3

Photo

Rider seat

-

The kits include the following dedicated components:
• a pair of front fork springs
• rear shock absorber spring
• side stand
• side stand retaining nut
Please follow the procedure outlined in the kit or accessories
catalogue and the detailed information in the workshop manual.
We have received some reports about the possibility of unhooking the rear
fasteners of the rider seat (the two pins (A) on the rear end of the underseat
plate come out of from their seats (B) on the rear subframe).
We would like to inform you that to avoid the phenomenon described above, the
underseat plate has been updated by lengthening the rear fasteners; the new
specific part numbers for each country version are indicated below:
• Part no. 595P6961BA: lowered rider seat (country versions Japan, South
Korea and Taiwan)
• Part no. 595P6801CA: rider seat
The new seats were introduced into production at the end of May and the spare
parts warehouse has been rectified with the new part numbers.

SRV-TTB-20-001_Rev.21

STRICTLY CONFIDENTIAL

3 Nov 2021

Tips & Tricks – Multistrada Family
no.

Symptom

Subject

Photo

Notes and Indications - Corrective action
When mounting the rider seat in "high configuration", an excessive gap can be seen between the lower
trim and the RH side panel. This is due to interference between the central riser and its support.
To avoid such interference and therefore improve the coupling between the rider seat and the side panel,
it is necessary to:
1) Remove the center riser from the seat;
2) Working on the RH side support, remove the excess material with a cutter, as shown in the figure.
3) Reinstall the center riser to the seat.

ONLY
Multistrada 1260
(all model versions)
1

2

Possible wrong coupling
between rider’s seat
lower riser and RH side
body panel in seat
“high configuration”

ONLY
Multistrada 950
(all versions)
Assembly precautions for
spark plug cables

SRV-TTB-20-001_Rev.21

BEFORE

AFTER

Rider seat

We have received a few isolated reports of motorcycle downtime due to the
detachment of the spark plug cable. We remind you to check the correct assembly
of the spark plug cables during the pre-delivery operations and, anyway, before the
motorcycle is delivered to the Customer.
Spark plug cables

For correct fitting of spark plug cables, it is necessary to:
1) Apply Fluorocarbon Gel 880 high viscosity silicone grease in the areas subject to
friction during cable insertion on spark plugs. Use as much product as necessary
to duly carry out this operation.
2) Manually insert spark plug cables on the relevant spark plugs by turning the caps
to facilitate insertion and making sure they are fully inserted.

STRICTLY CONFIDENTIAL

3 Nov 2021

Tips & Tricks – Multistrada Family
no.

Symptom

Subject

Photo

Notes and Indications - Corrective action
We have received some isolated reports of possible surface damage to the oil cooler return pipe due to
rubbing with the top of the coolant radiator, over time. This phenomenon is purely aesthetic and does not
affect the correct operation of the system. We inform you that for the models:
a) Multistrada 1260:
starting from the frame number ZDMAC03AAAKB011354 (on 27/05/2019) the anti-abrasion sheath (1)
part no. 4601H701A has been introduced on the oil cooler return pipe, positioned at a distance of 17 cm
measured from the upper end of the fitting. (This solution is also applicable to all Multistrada 1200
versions Model Year 2015-2017).

3

ONLY
Multistrada 950 MY 17-20
Multistrada 1200 MY 15-17
Multistrada 1260 MY18-20
(all model versions)
Possible superficial
damage to the oil cooler
return pipe

Oil cooler pipes

b) Multistrada 950:
- starting from the frame number ZDMAD00AAKB002259 (on 10/05/2019) the anti-abrasion sheath
(1) part no. 4601H701A has been introduced on the oil cooler return pipe, positioned at a distance of
17 cm measured from the upper end of the fitting;
- starting from the frame number ZDMAD00AALB005691 (on 12/03/2020) the longer fitting (2) part
no. 81510391A has been introduced at the oil return pipe outlet from the cooler.

We ask you to always check the condition of the oil cooler return pipe, and to replace it ONLY if the rubber
sheath is damaged and the metallic braided hose can be seen. Follow the assembly notes indicated above
according to the reference model. The spare part catalogue has been updated.

SRV-TTB-20-001_Rev.21

STRICTLY CONFIDENTIAL

3 Nov 2021

Tips & Tricks – Multistrada Family
no.

Symptom

ONLY
Multistrada V4
(all model versions)
4

Precautions during PDI:
installation of the heated
handgrips
part no. 96680702A

Subject

Heated handgrips
Part no. 96680702A

ONLY
Multistrada V4
(all model versions)
5

Precaution during the
installation of the heated
handgrip kit part no.
96680702A

ONLY
Multistrada V4
(all model versions)
6

Assembly precaution for
the anti-theft system kit
part no. 96681081AA

SRV-TTB-20-001_Rev.21

Photo

Notes and Indications - Corrective action

We have received some reports about heated handgrips that have not
been installed correctly and so the cable between the handgrip and the
switch may be pinched.
We kindly ask you to always follow the instructions provided on the
DCS under the “accessories catalogue” section or in the model
presentation bulletin (SRV-SRB-20-049) and to comply with the
correct orientation of the cable and handgrip as shown in the figure.

Heated handgrip kit part
no. 96680702A

We inform you that for the installation of the heated
handgrip kit part no. 96680702A, the main wiring harness
connectors where to connect the heated handgrips, are
positioned below the ignition switch cover as shown in the
figure.

Anti-theft system kit part
no. 96681081AA

We inform you that for the installation of the anti-theft
system kit part no. 96681081AA, the main wiring
connector (1) where to connect the anti-theft device, is
positioned near the fuel pump flange, in the front left area
of the fuel tank.

STRICTLY CONFIDENTIAL

3 Nov 2021

Tips & Tricks – Multistrada Family
no.

Symptom

ONLY
Multistrada V4
(all model versions)
7

Assembly precaution for
the fuel tank cap kit
Hands Free
part no. 96681021AA

Subject

Hands Free fuel tank cap
kit part no. 96681021AA

ONLY
Multistrada V4
(all model versions)
8

Possible incorrect
operation of the swinging
system - Top Case
accessory kit part no.
96781531AA

Top Case
Part no.96781531AA

Ducati Quick Shift (DQS)
malfunctioning and no
indication on the
instrument panel of the
engaged gear

SRV-TTB-20-001_Rev.21

Notes and Indications - Corrective action

We inform you that for the installation of the Hands Free
fuel tank cap kit part no. 96681021AA, the main wiring
connector (2) where to connect the Hand Free fuel tank
cap, is positioned near the fuel pump flange, in the front
left area of the fuel tank.

We inform you that the first Top Case accessory kits part no.
96781531AA delivered may not operate correctly with the swinging
system, which may seem “too braked”. To improve this condition, it is
possible to insert 4 copper washers (1) part no. 85250231A on the 4
screws (2) retaining the bottom plate to the top one.
For a better understanding of the assembly procedure of the Top Case
accessory kit, a video has been made which can be viewed at the
following link: https://youtu.be/DVEHKVvdKQI.
All Top Case kits in stock will be restored by February 2021.

ONLY
Multistrada V4
(all model versions)
9

Photo

Final
drive

We have received isolated reports about the Ducati Quick Shift (DQS) not working properly, and about the
missing indication of the engaged gear on the instrument panel, with gear sensor plausibility error P0919
being stored (the gear plausibility diagnosis requires 16 seconds of validation at a speed above 20 km/h
without any gear change).
Some analyses showed that this condition occurred following a change in the final drive gear ratio (Z15
sprocket installed instead of Z16 as designed).
As already emphasized during the technical training, we remind you to avoid any modification to the final