11/15/21, 9:26 AM

01 14 21_20-INCH MICHELIN PILOT SPORT 3 (PS3 RFT) TIRES – UNEVEN INNER SHOULDER TIRE WEAR

The online process is initiated by attaching/sending PDF files of the supporting documentation for the prior
repair.
The letter also includes alternative methods to request reimbursement, either through the mail or by fax as
described below:
BMW Customer Reimbursement Center
Attention: BR-STSP Michelin PS3/20 4YULM (8 Series)
P.O. Box 54067
Hurst, Texas 76054
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.

QUESTIONS REGARDING THIS BULLETIN
Technical inquiries
Warranty inquiries
Parts inquiries

Submit feedback at the top of this bulletin
Please contact the Warranty department by either using the Live Chat that’s
available in the Warranty Documentation Portal or through IDS by selecting
Coverage, Policy, Coding Questions and Mileage Corrections
Submit an IDS ticket to the Parts Department

Supporting Materials
picture_as_pdf B011421 Customer Letter.pdf

Copyright ©2021 BMW of North America, Inc.
6/6

47911 HALYARD DRIVE
STE. 200
PLYMOUTH, MI 48170
DO NOT MAIL REPAIR ORDERS TO THIS ADDRESS

019751-T1-P1-000001
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November 2021

Dear BMW Owner/Lessee:

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This “Important Special Tire-Specific Support Program” information,” effective with the date listed
above, applies to the BMW 8 Series model with the Vehicle Identification Number (VIN) of
WBAGV8C08LBP12345.

BMW is committed to delivering the ultimate in product satisfaction to our customers.

•

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Towards that end, for the above-referenced BMW 8 Series vehicle with the original equipment factory
installed 20-inch optional wheels fitted with:
20-inch Michelin Pilot Sport 3 (PS3 RFT) tires.

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Should these tires on your 8 Series model vehicle experience irregular uneven inner shoulder wear,
BMW is administrating a:
• Special Tire-Specific Support Program for the first 4 years (48 months) without mileage
limitation, starting from your vehicle’s original in-service date.

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Tires are warranted by their manufacturer, not by BMW of North America, LLC. Since this type of tire wear
is not covered by the tire manufacturer’s warranty, BMW has decided to administer this Special
Tire-Specific Support Program should this type of tire wear occur to your 8 Series model vehicle.
This tire-specific support program is subject to the same vehicle eligibility requirements, limitations, and
exclusion criteria that applies to repair claim submissions under the standard BMW vehicle coverages and
programs.

Company
BMW of North America, LLC
BMW GroupCompany
Company
BMW of North America, LLC
BMW
Group Company
Mailing
Address
PO Box 1227
Mailing
Address
Westwood,
NJ
PO
Box 1227
07675-1227
Westwood, NJ
07675-1227
Website
www.bmwusa.com
Telephone
(800) 831-1117
E-mail
Customerrelations@
bmwusa.com
Company

Website
Company
www.bmwusa.com
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This is a notice of a “Special Tire-Specific Support Program” for certain BMW 8 Series
vehicles. It is not a notice of a Recall, Service Action, BMW Limited Warranty, or a Wheel and
Tire Protection Program.
If the above-referenced vehicle is experiencing the issue described above, please contact your nearest
authorized BMW center in the United States or Puerto Rico to schedule an appointment.
Your BMW center will confirm your vehicle’s eligibility and inspect the Michelin tires. If the issue described
above is confirmed, the eligible repair work will be performed by the authorized BMW center free of charge.
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States
and Puerto Rico, eligible vehicles operated with other BMW or aftermarket wheels and tires are not
covered by this tire-specific support program. This exclusion also applies to tire issues caused by outside
influences, the diagnosis and repair of unrelated issues, and those repairs including consequential that
were performed using non-genuine BMW parts and/or used passenger car or light truck parts.
The integrity of our products is essential to BMW’s success and our customers’ trust. We are determined
to exceed your expectations and we hope that the availability of this Special Tire-Specific Support Program
will further enhance your ownership experience.
Sincerely,
BMW of North America, LLC

Mailing Address
Mailing Address
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Telephone

B-STSP Michelin PS3/20 4YULM (8 Series)

Previous Customer-Pay Repairs – Special Tire-Specific Support Program
BMW of North America, LLC

November 2021
VIN WBAGV8C08LBP12345

For the BMW 8 Series model with the Vehicle Identification Number (VIN) listed above, BMW of North
America, LLC (“BMW NA”) will reimburse “qualifying customer-pay repairs” that were performed prior to
the release of this tire-specific repair program.
Customer-pay repairs are subject to the same vehicle eligibility requirements, limitations, and exclusions
that also apply to the standard BMW vehicle coverages and programs.
Repairs that Do Not Qualify for Reimbursement

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Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States
and Puerto Rico, eligible vehicles operated with other BMW or aftermarket wheels and tires are not covered
by this tire-specific support program. This exclusion also applies to tire issues caused by outside
influences, the diagnosis and repair of unrelated issues, and those repairs including consequential that
were performed using non-genuine BMW parts and/or used passenger car or light truck parts.
Requesting Reimbursement for a Previous Repair that Qualifies

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If you previously had a “qualifying customer-pay repair” performed either by an authorized BMW center or
independent repair shop located in the United States (including Puerto Rico), please submit your
reimbursement request “online” at www.BMW-RP.com under the following reference:

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Covered Component Code
BR-STSP Michelin PS3/20 4YULM (8 Series)

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To initiate the online process, you will be asked to attach PDF files of the required documentation as
outlined in the reimbursement checklist on the next page.
Alternatively, you may mail or fax your request, and documentation to:
BMW Customer Reimbursement Center
Attention: BR-STSP Michelin PS3/20 4YULM (8 Series)
P.O. Box 54067
Hurst, TX 76054
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.

BR-STSP Michelin PS3/20 4YULM (8 Series)

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BMW 8 Series with Original Equipment 20-inch Michelin Pilot Sport 3 Tires
Special Tire-Specific Support Program
4 Years/Unlimited Miles
Previous Customer-pay Repair Reimbursement – Documentation Checklist
BMW of North America, LLC
Reimbursement is available to the BMW Owner/Lessee who incurred the expense.
When submitting a reimbursement for a previous repair, please provide legible copies of the following
documentation and include your VIN, name, address, and your preferred contact telephone number(s):
Repair Order (RO) or Invoice
This document should include the following information:

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Customer name and address
Vehicle Identification Number (“VIN”)
The date of repair
The mileage when the repair was performed
Itemized breakdown of the labor charges for all repairs* including diagnosis
Itemized breakdown of the parts, including any miscellaneous items, billed for all repairs*

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Proof of Payment

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*For repair orders containing multiple repair line items, only the specific line-item expenses that relate
to the eligible Michelin Pilot Sport 3 (PS3 RFT) tire replacement will be considered for reimbursement.

Please provide a copy of at least one of the following items as valid proof of payment:

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Repair order (RO)/invoice stamped and dated as “PAID”
Copy of a cancelled check
Copy of a signed credit/debit card receipt
Copy of a credit/debit card statement
Determining if an eligible vehicle’s repair qualifies for reimbursement:
Please use the following questions to review your repair order documentation prior to submitting a
reimbursement request:
1. Why was the vehicle brought into the repair facility?
2. What was the repair facility's diagnosis?
3. What did the repair facility do to correct the concern, and does it qualify?

BR-STSP Michelin PS3/20 4YULM (8 Series)

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BMW 8 Series with Original Equipment 20-inch Michelin Pilot Sport 3 Tires
Special Tire-Specific Support Program
4 Years/Unlimited Miles
Frequently Asked Questions (FAQ)
1. With the release of this notification, which BMW Group US models are potentially
eligible for this Special Tire-Specific Support Program?
E-Series
G14
G14
G14
G15
G15
G15
G16
G16
G16

MY
2020
2020
2020
2020
2020
2019-2020
2020
2020
2020

Model Description
840i Convertible
840i xDrive Convertible
M850i xDrive Convertible
840i Coupe
840i xDrive Coupe
M850i xDrive Coupe
840i Gran Coupe
840i xDrive Gran Coupe
M850i xDrive Gran Coupe

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For the 8 Series model vehicles listed above that are equipped with the factory installed original
equipment optional 20-inch wheels with Michelin Pilot Sport 3 (PS3 RFT) tires.

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2. What is the specific issue with the optional 20-inch wheels with the Michelin Pilot Sport
3 (PS3 RFT) tires on the 8 Series vehicles?
Over time, with normal operation of the vehicle, irregular uneven inner shoulder wear may occur on
one or more of the tires.

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3. What should I do if I notice a similar condition with my vehicle?
Please contact an authorized BMW center in the United States (including Puerto Rico) to have your
vehicle inspected, and if necessary, repaired.

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4. How will my vehicle be repaired?
If it is determined that your 20-inch Michelin Pilot Sport 3 (PS3 RFT) tires on your 8 Series are
experiencing the issue described above, your tires will be replaced with another comparable brand
of BMW approved tires, free of charge, under the terms of this 4-year, unlimited mileage Special
Tire-Specific Support Program.
Checking and adjusting your vehicle’s wheel alignment and/or tire replacements for any other
reason are excluded from this Special Tire-Specific Support Program.
5. How can I access the tire manufacturers’ warranty information?
The tire manufacturers’ warranty information is located separately in the BMW Service and
Warranty Information Booklet area of the BMW USA website, it can be accessed from the link
below:
https://www.bmwusa.com/explore/bmw-value/bmw-ultimate-service/service-and-warrantybooks.html
Alternatively, you can use the QR code to the right, and for your vehicle,
select the Model Year and the BMW model that applies.
You can also go directly to the manufacturer’s website for the brand of
tires that are currently installed on your BMW vehicle.

BR-STSP Michelin PS3/20 4YULM (8 Series)

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