NHTSA ID Number: 10205603
Manufacturer Communication Number: B011121
TSB/Document Date: 2021-12-27
Summary
For the eligible vehicles and for the issue described below, BMW of North America, LLC (BMW NA) is extending the limited warranty for the vehicle's delivery unit with in-tank pump to: 15 years/150,000 miles as determined by the vehicle's original in-service date.
11/9/21, 3:58 PM
01 11 21_F16 (N55) FUEL DELIVERY UNIT W/IN-TANK PUMP LTD WTY EXT-15 YEARS/150,000 MILES
SIB 01 11 21
F16 (N55) FUEL DELIVERY UNIT W/IN-TANK PUMP LTD WTY EXT-15
YEARS/150,000 MILES
2021-11-09
MODEL
E-Series
F16
F16
MY
2019
2019
Model Description
X6 sDrive 35i
X6 xDrive 35i
Production Dates
August 01, 2018 to May 14, 2019
August 01, 2018 to May 15, 2019
Engine
N55
N55
Note: The Model information above is for informational purposes only, it is not the only deciding factor.
Eligible Vehicles
To assist you in identifying those vehicles that have this component and issue-specific extended limited
warranty coverage, in the DCSnet Warranty Vehicle Inquiry Component-specific Vehicle Comment shown
below:
Please see SI B01 11 21 (DC 16 14 90 02 00): For this vehicle, the fuel delivery unit with intank pump, issue-specific (fuel delivery), limited warranty for defects in materials or
workmanship has been extended to 15 years/150,000 miles as determined from the original
in-service date. This coverage is subject to the same vehicle eligibility requirements,
limitations, and exclusion criteria that apply to the BMW New Vehicle Limited Warranty.
Note: Before performing a repair and submitting a claim, first confirm that the vehicle has the above Notice of
Limited Warranty Extension in the DCSnet Warranty Inquiry Vehicle Comments section.
If you have Extended Limited Warranty (ELW) eligibility and/or coverage questions, please contact the Warranty
department through IDS by selecting Coverage, Policy, Coding Questions and Mileage Corrections prior to
performing any repair.
SITUATION
Component and Issue Specific Limited Warranty Extension
For the eligible vehicles and for the issue
described below, BMW of North America, LLC
(BMW NA) is extending the limited warranty for
the vehicle’s fuel delivery unit with in-tank
pump (item # 1, shown, for fuel delivery
issues) to:
15 years/150,000 miles as
determined by the vehicle’s original
in-service date.
For eligible vehicles that are beyond the
standard 4 year/50,000 mileage New Vehicle
Limited Warranty, this extended limited
warranty does not cover repairs that only
address issues with the level of fuel being
displayed.
This component-specific limited warranty extension applies to defects in materials or workmanship.
This coverage is subject to the same vehicle eligibility requirements, limitations, and exclusion criteria that
applies to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Copyright ©2021 BMW of North America, Inc.
1/5
11/9/21, 3:58 PM
01 11 21_F16 (N55) FUEL DELIVERY UNIT W/IN-TANK PUMP LTD WTY EXT-15 YEARS/150,000 MILES
Note: This bulletin is notice of a limited warranty extension. This is NOT a notice of a Recall or Service
Action.
There is no immediate repair required unless the BMW vehicle is currently experiencing this problem.
Customer Notification Letter
Even though this is NOT a Recall, BMW NA is sending VIN-specific customer notification letters.
CAUSE
Due to multiple conditions that may occur under certain driving conditions, the in-tank fuel pump may stop
operating. Consequently, the fuse may also trip in the fuel pump control unit (EKP). As a result, this can cause
the engine stop and not restart due to insufficient fuel supply.
Additionally, your vehicle will store the corresponding fault codes that may also be generated, and the
Malfunction Indicator Lamp (MIL) will illuminate.
CORRECTION
Follow the instructions in the PROCEDURE section.
PROCEDURE
If a vehicle listed above arrives at your center with the issue described above, perform diagnosis (fuel pressure
related), and when applicable, replace the delivery unit with in-tank pump.
Additionally, any other repair that requires the replacement of the delivery unit with in-tank pump to address fuel
delivery issues due to a defect in material and workmanship are also covered under the extended time and
mileage limits described in this bulletin.
Note: During the extended limited warranty coverage period (Eligible vehicles that are beyond the 4
year/50,000 mileage New Vehicle Limited Warranty coverage), repairs that only address issues related to the
displayed fuel level are not included under this extended limited warranty coverage.
PARTS INFORMATION
Please refer to the Electronic Parts Catalog (ETK/EPC), using the customer’s VIN to locate the applicable
replacement part numbers.
Part Number
Refer to ETK
Refer to ETK
Description
Delivery unit with in-tank pump & filter
Repair kit for flange cover
Quantity
1
1
Only order these parts in the quantities needed to address customers’ vehicles that have
confirmed failures.
Only in conjunction with parts: When applicable, if ETK/EPC item identifies additional part(s)
that must also be replaced/installed in-conjunction with performing a covered repair, these required
additional items are also covered under the terms of this extended limited warranty.
Also refer to ETK/EPC and the repair instructions for onetime-use fasteners/screws and other
information regarding repair-related gaskets, seals, fluid and/or lubricants that also need to be
replaced/used and claimed.
Part Retention
The parts replaced to perform and submit for the repair procedure outlined in this Service Information Bulletin
are the property of BMW NA.
Copyright ©2021 BMW
of North America, Inc.
2/5
11/9/21, 3:58 PM
01 11 21_F16 (N55) FUEL DELIVERY UNIT W/IN-TANK PUMP LTD WTY EXT-15 YEARS/150,000 MILES
Your center is responsible for the proper identification, storage, and documentation of these parts. They must
be held in a secure retention area until notification of claim payment is made by BMW NA through DCSnet.
Please do not cut the fuel line and drain the remaining fuel as previously instructed for this type of delivery unit
with in-tank pump & filter.
CLAIM INFORMATION
This component and issue specific (fuel delivery) limited warranty extension to 15 years/150,000 miles applies
to eligible US-specification BMW vehicles that are registered, operated, and have their covered repair
performed by an authorized BMW center in the United States (including Puerto Rico) for defects in materials or
workmanship.
This coverage is subject to the same vehicle eligibility requirements, limitations, and exclusion criteria that
applies to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
For eligible vehicles that are beyond the standard 4 year/50,000 mileage New Vehicle Limited Warranty, this
extended limited warranty does not cover repairs that only address issues with the level of fuel being displayed.
The existing limited warranty coverage for the whole vehicle and other components has not changed.
This coverage supersedes the coverage that is provided under the BMW Certified Pre-Owned Program or any
BMW Group Vehicle Service Contract that applies to the vehicle.
Should a fuel delivery-related failure of this component occur again, it is covered by the remaining portion of the
extended limited warranty coverage period.
Non-Qualifying Repairs
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States and
Puerto Rico, and/or the diagnosis and repair of other unrelated issues are not covered by this limited warranty
extension. This exclusion also applies to repairs, including consequential, that were performed using nongenuine BMW parts and/or used passenger car or light truck parts.
Qualifying Repairs – Claim Submission
Defect Code:
1614900200 F16 N55 US Electric fuel pump
Refer to AIR for the corresponding flat rate unit (FRU) allowances.
Labor Operation
Description
Labor
Allowance
00 00 006
Performing vehicle test (with vehicle diagnosis system –
checking faults) (Main work)
Refer to AIR
Performing vehicle test (with vehicle diagnosis system –
checking faults) (Plus work)
Refer to AIR
Or:
00 00 556
And:
61 21 528
Support voltage of the vehicle electrical system / recharge
Refer to AIR
vehicle electrical system battery
And, as
necessary:
61 00 006*
Performing vehicle diagnosis – test module
Work time (WT)
Copyright ©2021 BMW of North America, Inc.
3/5
11/9/21, 3:58 PM
01 11 21_F16 (N55) FUEL DELIVERY UNIT W/IN-TANK PUMP LTD WTY EXT-15 YEARS/150,000 MILES
Or
00 58 500*
Diagnosis Worktime Flat Rate (See below)
2 FRU
Check delivery pressure of the fuel pump
Refer to AIR
Remove and install/replace fuel pump
Refer to AIR
Extracting and topping up fuel in fuel tank (in 10-liter
increments (Plus work)
Refer to AIR
And, as necessary
13 31 529
And
16 14 610
And:
16 00 610 to 680
If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of 00
00 006, or exclude (including 61 21 528) when the Vehicle Test is included in another repair.
Work time labor operation codes 61 00 006 and 00 58 500 are not considered Main labor operations.
* Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable
procedure for documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis
work time (WT), job/repair work time (WT), and the vehicle repairs your center performed, unless otherwise
required by State law.
Previous Customer-Pay Repairs – Limited Warranty Extension Reimbursement
Under this extended limited warranty, BMW of North America, LLC (BMW NA) will provide reimbursement for
qualifying customer-pay repairs that were performed on an eligible vehicle prior to the release of this
component and issue specific (fuel delivery) limited warranty extension.
Customer-pay repairs are subject to the same vehicle eligibility requirements, limitations, and exclusion criteria
that applies to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Repairs That Do Not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States and
Puerto Rico, and/or the diagnosis and repair of other unrelated issues are not covered by this limited warranty
extension. This exclusion also applies to repairs, including consequential, that were performed using nongenuine BMW parts and/or used passenger car or light truck parts.
Requesting Reimbursement for a Previous Repair That Qualifies
For a customer to request reimbursement for a qualifying customer-pay repair performed either by an
authorized BMW center or independent repair shop located in the United States (including Puerto Rico), please
have him/her submit his/her reimbursement request online at www.BMW-RP.com under the following reference:
B-ELWR Fuel Delivery Unit/Pump (F16/N55) 15Y150M
Reimbursement Request Procedure
The online process is initiated by attaching/sending PDF files of the supporting documentation for the prior
repair.
The letter also includes alternative methods to request reimbursement, either through the mail or by fax as
described below:
BMW Customer Reimbursement Center
Copyright ©2021 BMW of North America, Inc.
4/5
11/9/21, 3:58 PM
01 11 21_F16 (N55) FUEL DELIVERY UNIT W/IN-TANK PUMP LTD WTY EXT-15 YEARS/150,000 MILES
Attention: B-ELWR Fuel Delivery Unit/Pump (F16/N55) 15Y150M
P.O. Box 54067
Hurst, Texas 76054
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.
QUESTIONS REGARDING THIS BULLETIN
Technical
inquiries
Warranty inquiries
Parts inquiries
Submit feedback at the top of this bulletin
Please contact the Warranty department by either using the Live Chat that’s
available in the Warranty Documentation Portal or through IDS by selecting
Coverage, Policy, Coding Questions and Mileage Corrections
Submit an IDS ticket to the Parts Department
Supporting Materials
picture_as_pdf B011121 Customer Letter.pdf
Copyright ©2021 BMW of North America, Inc.
5/5
47911 HALYARD DRIVE
STE. 200
PLYMOUTH, MI 48170
DO NOT MAIL REPAIR ORDERS TO THIS ADDRESS
019350-T1-P1-000313
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November 2021
Dear BMW Owner/Lessee:
e
This “Important Limited Warranty Information,” effective with the date listed above, applies to
the BMW model with the Vehicle Identification Number (VIN) of 5UXCWSEEDSAMPLE03.
BMW is committed to delivering the ultimate in product satisfaction to our customers.
•
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Towards that end, BMW is extending the limited warranty for the:
Fuel Delivery Unit with In-Tank Pump (F16/N55)
•
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On the above-referenced vehicle, for issue described in this letter, to:
15 years/150,000 miles, as determined by your vehicle’s original in-service date.
Sa
This “component and issue-specific” limited warranty extension applies to defects in materials or
workmanship. This coverage is subject to the same vehicle eligibility requirements, limitations, and
exclusion criteria that applies to the BMW New Vehicle Limited Warranty for Passenger Cars and Light
Trucks.
This is a notice of a “limited warranty extension.” It is not a notice of a Recall or Service
Action.
Company
BMW of North America, LLC
BMW GroupCompany
Company
BMW of North America, LLC
BMW
Group Company
Mailing
Address
PO Box 1227
Mailing
Address
Westwood,
NJ
PO
Box 1227
07675-1227
Westwood, NJ
07675-1227
Website
www.bmwusa.com
Telephone
(800) 831-1117
E-mail
Customerrelations@
bmwusa.com
Company
Website
Company
www.bmwusa.com
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Mailing Address
Mailing Address
313
Telephone
If a repair to this component is required for the issue described in this letter, please contact your
nearest authorized BMW center in the United States or Puerto Rico to schedule an appointment.
Your BMW center will confirm your vehicle’s eligibility and review the scope of the repairs to
determine if this extended limited warranty coverage applies. After vehicle inspection and diagnosis,
eligible repair work will be performed by the authorized BMW center free of charge.
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United
States and Puerto Rico, and/or the diagnosis and repair of other unrelated issues are not covered by
this limited warranty extension. This exclusion also applies to repairs, including consequential, that
were performed using non-genuine BMW parts and/or used passenger car or light truck parts.
The integrity of our products is essential to BMW’s success and our customers’ trust. We are
determined to exceed your expectations and hope this warranty extension further enhances your
ownership experience.
Sincerely,
BMW of North America, LLC
B-ELW 2021 Fuel Delivery Unit with In-Tank Pump (F16/N55)15Y150M
Previous Customer-Pay Repairs – Limited Warranty Extension Reimbursement
BMW of North America, LLC
November 2021
VIN 5UXCWSEEDSAMPLE03
For the BMW model with the Vehicle Identification Number (VIN) listed above, BMW of North America, LLC
(“BMW NA”) will reimburse “qualifying customer-pay repairs” that were performed prior to the release of
this component and issue-specific limited warranty extension.
Customer-pay repairs are subject to the same vehicle and coverage eligibility requirements, exclusions and
limitations that apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Repairs That Do Not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States
and Puerto Rico and/or the diagnosis and repair of other unrelated issues. This exclusion also applies to
repairs, including consequential, that were performed using non-genuine BMW parts and/or used
passenger car or light truck parts.
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Requesting Reimbursement for a Previous Repair that Qualifies
pl
If you previously had a “qualifying customer-pay repair” performed either by an authorized BMW center or
independent repair shop located in the United States (including Puerto Rico), please submit your
reimbursement request “online” at www.BMW-RP.com under the following reference:
m
Covered Component Code
B-ELWR Fuel Delivery Unit/Pump (F16/N55) 15Y150M
To initiate the online process, you will be asked to attach PDF files of the required documentation as
outlined in the reimbursement checklist on the next page.
Sa
Alternatively, you may mail or fax your request, and documentation to:
BMW Customer Reimbursement Center
Attention: B-ELWR Fuel Delivery Unit/Pump (F16/N55)15Y150M
P.O. Box 54067
Hurst, TX 76054
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.
B-ELWR 2021 Fuel Delivery Unit with In-Tank Pump (F16/N55) 15Y150M
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Fuel Delivery Unit with In-Tank Pump (F16/N55): Limited Warranty Extension to
15 Years/150,000 Miles
Previous Customer-pay Repair Reimbursement – Documentation Checklist
BMW of North America, LLC
Reimbursement is available to the BMW Owner/Lessee who incurred the expense.
When submitting a reimbursement for a previous repair, please provide legible copies of the following
documentation and include your VIN, name, address, and your preferred contact telephone number(s):
Repair Order (RO) or Invoice
This document should include the following information:
e
Customer name and address
Vehicle Identification Number (“VIN”)
The date of repair
The mileage when the repair was performed
Itemized breakdown of the labor charges for all repairs* including diagnosis
Itemized breakdown of the parts, including any miscellaneous items, billed for all repairs*
m
Proof of Payment
pl
*For repair orders containing multiple repair line items, reimbursement consideration will only be given
to those line-item expenses that are directly related to the specific repair that is now covered by this
extended limited warranty coverage.
Please provide a copy of at least one of the following items as valid proof of payment:
Sa
Repair order (RO)/invoice stamped and dated as “PAID”
Copy of a cancelled check
Copy of a signed credit/debit card receipt
Copy of a credit/debit card statement
Determining if an eligible vehicle’s repair qualifies for reimbursement:
Please use the following questions to review your repair order documentation prior to submitting a
reimbursement request:
1. Why was the vehicle brought into the repair facility?
2. What was the repair facility's diagnosis?
3. What did the repair facility do to correct the concern, and does it qualify?
B-ELWR 2021 Fuel Delivery Unit with In-Tank Pump (F16/N55) 15Y150M
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Fuel Delivery Unit with In-Tank Pump (F16/N55): Limited Warranty Extension to
15 Years/150,000 Miles
Frequently Asked Questions (FAQ)
1. With the release of this notification, which BMW Group US models are potentially
eligible for this component and issue -specific Limited Warranty Extension?
E-Series
F16
F16
MY
2019
2019
Model Description
X6 sDrive 35i
X6 xDrive 35i
Engine
N55
N55
2. What is the specific issue with the Fuel Delivery Unit with in-tank pump?
Over time and under certain driving conditions, the in-tank fuel pump may stop operating.
3. How does this affect my vehicle?
This can cause the engine to stop, and not restart, due to insufficient fuel supply.
pl
e
Additionally, your vehicle will store the corresponding fault codes that may also be generated, and
the Malfunction Indicator Lamp (MIL) will illuminate.
m
4. What should I do if I notice a similar condition in my vehicle?
Please contact an authorized BMW center in the United States (including Puerto Rico) to have your
vehicle inspected, and as necessary, repaired.
Sa
5. How will my vehicle be repaired?
If it is determined that due to a defect in materials or workmanship your vehicle’s fuel delivery unit
with in-tank pump is causing the issue described above, it will be replaced free of charge under the
terms of this 15 year/150,000-mile extended limited warranty coverage.
For eligible vehicles that are beyond the standard 4 year/50,000 mileage New Vehicle Limited
Warranty coverage, this extended limited warranty does not cover repairs that only address issues
with the level of fuel being displayed.
B-ELWR 2021 Fuel Delivery Unit with In-Tank Pump (F16/N55) 15Y150M
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TSB/Document ID: B011121
Replacement Service Bulletin Number:
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