8/3/2021

65 16 21_LOUD NAVIGATION ANNOUNCEMENT WITH OPEN CONVERTIBLE TOP

SIB 65 16 21
LOUD NAVIGATION ANNOUNCEMENT WITH OPEN CONVERTIBLE
TOP

2021-07-16

MODEL
E-Series
G29

Model
Description
Z4 Roadster

Production Date

Affected Option Code

From March 1, 2021

676 HIFI Speaker System

SITUATION
Navigation announcement is very loud when the convertible top is open and can not be adjusted to a lower
volume.

CAUSE
Software in Receiver Audio Module (RAM).

CORRECTION
Program the vehicle.

PROCEDURE
1. Determine the vehicle’s current I-level by either using AIR or the ISPA NEXT application. If needed, use
the latest ISTA to work through test modules.
2. Is the current vehicle integration level:
Integration level
Model
G29

Lower than S18A-21-07-520

YES: Proceed to Step 3
NO: Further diagnosis with ISTA is needed
3. Program the vehicle using ISTA 4.30.1x or higher (released early July, 2021)
Target integration level
Model
G29

S18A-21-07-520 or higher

Note that ISTA will automatically reprogram and code all programmable control modules that do not have
the latest software.
Always connect a BMW-approved battery charger/power supply (SI B04 23 10).
For information on programming and coding with ISTA, refer to DealerSpeed / TIS / Technical
Documentation / Diagnostics and Programming / Programming Documentation.

PARTS INFORMATION
Parts exchange will not provide a solution

Copyright ©2021 BMW of North America, Inc.
1/3

8/3/2021

65 16 21_LOUD NAVIGATION ANNOUNCEMENT WITH OPEN CONVERTIBLE TOP

WARRANTY INFORMATION
During this workshop visit, the affected vehicle may show one or more programming and encoding Technical
Campaign repairs open, the programming and encoding procedure may only be invoiced one time.
Select one of these open Technical Campaigns to perform and submit for updating the vehicle’s
software to the required I-level or higher.
Please be sure to perform any additional before and/or after work (including attaching labels) as
required by the open campaigns on the vehicle. Close any remaining open programming and
encoding Campaign repairs as outlined in the corresponding Service Information Bulletin.
Only if the above situation does not apply, the BMW software solution is then:
Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks,
or the BMW Certified Pre-Owned Program as described below.
Defect Code:
Labor
Operation
00 00 006

RAM, receiver audio module Software error / internal
device fault
Labor
Description
Allowance
Performing vehicle test (with vehicle diagnosis system
Refer to AIR
– checking faults) (Main work)
6512810200

Or:
00 00 556

Performing vehicle test (with vehicle diagnosis system
– checking faults) (Plus work)

Refer to AIR

Support voltage of the vehicle electrical system /
recharge vehicle electrical system battery

Refer to AIR

Programming/encoding control unit(s)

Refer to AIR

And:
61 21 528
And
61 00 730

If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of
00 00 006.
Refer to AIR for the corresponding flat rate unit (FRU) allowances.
Programming and Encoding - Vehicle Control Units (RO and Claim Comments Required)
This procedure automatically reprograms and encodes any vehicle control modules that do not have the
latest software I-level.
If one or more control modules fail during the reprogramming procedure, claim the required consequential
repair work procedures to address this issue (including performing the IRAP Control Unit Recovery first as
required, refer to the SIB in AIR) under the Defect Code in this bulletin with the labor operations in AIR that
apply.
Please explain the additional work procedures that were performed (The why and the what) on the repair
order and in the claim comments.
For covered repairs that address control module failures that occurred prior to performing this
reprogramming procedure, claim this work with the Defect Code and labor operations (including diagnosis)
in AIR that apply.

Copyright ©2021 BMW of North America, Inc.
2/3

8/3/2021

65 16 21_LOUD NAVIGATION ANNOUNCEMENT WITH OPEN CONVERTIBLE TOP

Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for claiming your
diagnosis work time, job/repair work time (WT), RO/Claim WT and/or repair explanation procedures, unless
otherwise required by State law.
Other Repairs
If other eligible and covered work is performed as a result of performing the ISTA diagnostics and related
test plans, claim this work with the applicable Defect Code and the labor operations listed in AIR (including
diagnosis).

QUESTIONS REGARDING THIS BULLETIN
Technical inquiries
Warranty inquiries
Parts inquiries

Submit feedback at the top of this bulletin
Please contact the Warranty department by either using the Live Chat
that’s available in the Warranty Documentation Portal or through IDS by
selecting Coverage, Policy, Coding Questions and Mileage Corrections
Submit an IDS ticket to the Parts Department

Copyright ©2021 BMW of North America, Inc.
3/3