8/3/2021

65 12 21_DELIVERY STOP: RECEIVER AUDIO MODULE (RAM)

SIB 65 12 21
DELIVERY STOP: RECEIVER AUDIO MODULE (RAM)

2021-07-02

This Service Information Bulletin (Revision 2) replaces SI B65 12 21 dated July 2021.
What’s New (Specific text highlighted):
Procedure updated

MODEL
E-Series

Model Description

Production Date

F44
G20
G29
G30
G80

2 Series Gran Coupe
3 Series Sedan
Z4 Roadster
5 Series Sedan
M3 Sedan

May 10, 2021 – May 20, 2021
May 7, 2021 – May 21, 2021
May 7, 2021 – May 19, 2021
May 7, 2021 – May 20, 2021
May 10, 2021 – May 19, 2021

AFFECTED VEHICLES
Vehicles which require this Campaign to be completed will show it as “Open” when checked either in AIR,
the "Service Menu" of DCSnet (Dealer Communication System), ISPA Next or Warranty Vehicle Inquiry.

SITUATION
BMW AG has issued a Delivery Stop (effective June 9, 2021) on certain Model Year 2021 BMW vehicles
that were produced between May 7, 2021 and May 21, 2021.
The Receiver Audio Module (RAM) will need to be added to the affected vehicles. Most of the vehicles are
at the VDCs and will be repaired before delivering the vehicle to the dealer.
We currently do not have parts. Please monitor the weekly Parts Matrix for updates.
Do not deliver to a customer, a New, Certified Pre-Owned or Used vehicle subject to a Delivery Stop,
until the vehicle is repaired. Do not use or sell replacement equipment/parts subject to a Delivery
Stop.

CAUSE
Vehicles produced with missing Receiver Audio Module (RAM) module due to a supplier parts shortage.

CORRECTION
Install the Receiver Audio Module (RAM) module.

PROCEDURE
1. Install the Receiver Audio Module (RAM) module following Rep 65 12 902. After installation, the RAM will
need to be encoded/programmed.
2. Perform test plan for “Microphone calibration audio amplifier”, found under “Vehicle
management” ® “Service functions” ® ”Body” ® “Audio amplifier” ® “ABL Microphone calibration audio
amplifier”.
3. Set the media in the head unit to satellite radio and select a station if possible.
4. Request a new signal with the vehicle Radio ID from the SiriusXM website,
https://care.siriusxm.com/retailrefresh_view.action#/refreshradio

Copyright ©2021 BMW of North America, Inc.
1/3

8/3/2021

65 12 21_DELIVERY STOP: RECEIVER AUDIO MODULE (RAM)

The Radio ID can be found in the Satellite radio menu, select “option” using the controller, then scroll
down and select “Subscribe” and then the Radio ID will be displayed.
5. Wait at least 10 minutes for the signal to reach the vehicle. Note that there will be no display change in
the head unit during this time.
6. Switch the ignition off and lock the vehicle. Allow the vehicle to sleep for at least 16 minutes.
7. Check to make sure the satellite radio stations are now displayed, and audio is present.

PARTS INFORMATION
Only use and invoice the part numbers below that apply.
Performing a part number look-up in ETK (EPC) by VIN or model in place of using/invoicing the
following part numbers may result with the wrong part numbers being invoiced and installed, this
could delay the payment of the claim.
Part Number
65 12 5A47587
65 12 5A47592

Description
Receiver Audio Module (RAM);
SDARS HIGH per option code SA688- Harman Kardon
sound system
Receiver Audio Module (RAM); SDARS per option code SA676HiFi sound system

Quantity
1
1

WARRANTY INFORMATION
During this workshop visit, the affected vehicle may also show one or more programming and encoding
Technical Campaign repairs open, the programming and encoding procedure may only be invoiced one
time.
Select one of these open Technical Campaigns to perform and submit for updating the vehicle to the
required I-level or higher.
Please be sure to also perform any additional before and/or after work (including attaching labels)
as required by the open campaigns on the vehicle. Close any other open programming and
encoding Campaign repairs as outlined in the corresponding Service Information Bulletin.
As determined by the above, reimbursement for this Action will be via normal claim entry utilizing the work
package information below and part number above that applies.
Defect Code:

0065480300

G20 Retrofitting receiver audio module (RAM)

Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop
Work Pkg
#1

Labor Operation Description (Plus work)
00 70 939

Retrofitting RAM, programming and
encoding the vehicle control units,
functional testing of all loudspeakers and
warning signals

Labor Allowance
Refer to AIR

Or:
#2

00 70 940

Retrofitting RAM and functional testing of all Refer to AIR
loudspeakers and warning signals.
(Programming and encoding the vehicle
control units was performed in conjunction

Copyright ©2021 BMW of North America, Inc.
2/3

8/3/2021

65 12 21_DELIVERY STOP: RECEIVER AUDIO MODULE (RAM)

with another campaign/repair
during same workshop visit)
Or:
The vehicle arrives at your center and this Action shows open (No other Main work will be
performed or claimed during this workshop visit)
Work Pkg

#3

Labor Operation Description (Main work)

00 70 388

Retrofitting RAM, programming and
encoding the vehicle control units,
functional testing of all loudspeakers and
warning signals

Labor
Allowance
Refer to AIR

Only one of the flat rate labor operation codes listed above can be used for claim
submission/reimbursement purposes. Also, only one Main work flat rate labor operation code can be
claimed per workshop visit.
Claim Repair Comments
Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes
and the claim comments (For example: B65 12 21 WP 1), unless otherwise required by State law.
Programming and Encoding - Vehicle Control Units (RO and Claim Comments Required)
This procedure automatically reprograms and encodes any vehicle control modules that do not have the
latest software I-level.
If one or more control modules fail during the reprogramming procedure, claim the required consequential
repair work procedures to address this issue (including performing the IRAP Control Unit Recovery first as
required, refer to the SIB in AIR) under the Defect Code in this bulletin with the labor operations in AIR that
apply.
Please explain the additional work procedures that were performed (The why and the what) on the repair
order and in the claim comments.
For covered repairs that address control module failures that occurred prior to performing this
reprogramming procedure, claim this work with the Defect Code and labor operations (including diagnosis)
in AIR that apply.
Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for claiming your
diagnosis work time, job/repair work time (WT), RO/Claim WT and/or repair explanation procedures, unless
otherwise required by State law.

QUESTIONS REGARDING THIS BULLETIN
Technical inquiries
Warranty inquiries
Parts inquiries

Submit feedback at the top of this bulletin
Please contact the Warranty department by either using the Live
Chat that’s available in the Warranty Documentation Portal or
through IDS by selecting Coverage, Policy, Coding Questions and
Mileage Corrections
Submit an IDS ticket to the Parts Department

Copyright ©2021 BMW of North America, Inc.
3/3