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NHTSA ID Number: 10199127

Manufacturer Communication Number: TSB-21-00-011

TSB/Document Date: 2021-07-09


Summary

This Technical Service Bulletin was sent to dealers informing them of Pre Delivery Inspection procedures for the 2022 Outlander PHEV.


Accessory interior lighting (if equipped).
Glove box light (if equipped)

NOTE: Adjust instrument panel illumination to the brightest level. Position the dome light switch so
the light is on when the door is open, and off when the door is closed.

7.

INSIDE AND OUTSIDE MIRRORS. Ensure the inside rear view mirror holds its adjustment. Make
sure the anti-glare function operates properly (if equipped). Make sure the auto-dimming
function operates properly (if equipped) by pressing the POWER button (green light illuminates)
and covering the front-facing light sensor on the back of the mirror with a black cloth. Press
the three HomeLink® buttons (if equipped) and check if the indicator light blinks orange. Check
and adjust outside mirrors. Check if power side folding mirrors (if equipped) retract and extend
during the following operations:

Pressing the power folding side mirror switch located on the driver's door window switch
panel when the POWER switch is in the “ON” or “ACC” position and for approximately 30
seconds after the POWER switch is turned to the “OFF” position

Extends when the driver's door is closed, and the POWER switch is turned to the “ON”
position

Retracts when the POWER switch is turned to the “OFF” position and the driver's door is
opened

Extends when the FAST Key transmitter is used to unlock the doors

Retracts when the FAST Key transmitter is used to lock the doors

Extends when vehicle speed exceeds approximately 18 mph (30 km/h)

8. HORN. Ensure the horn sounds when the horn pad is pressed.
9. AUXILIARY ACCESSORY SOCKET(S) & AC OUTLETS (if equipped).
Check the auxiliary accessory power sockets and AC outlets (if equipped) for proper operation.

Floor Console Box

Rear Cargo Area

a.

To enable power to the 120V AC outlets on the
Outlander PHEV, press the “AC 1500W” switch in the
front instrument panel (below the A/C controls).

b.

Verify the outlet(s) function properly when an
electrical appliance (e.g., coffee maker, blender,
etc.) is connected.
NOTE: For more details on these outlets refer to the
Owner's Manual.

Page 10 of 41
TSB-21-00-011

10. AUDIO SYSTEM OPERATION (INCLUDING SIRIUS/XM™ SATELLITE RADIO OPERATION, if
equipped), SET CLOCK AND ALL RADIO STATION PRESETS, CHECK REAR ENTERTAINMENT
SYSTEM (if equipped).
Set the clock to the correct time. Set ALL “AM,” “FM1,” & “FM2” preset buttons to a variety of
strong local stations (except Sirius/XM satellite radio, if equipped). Refer to the Owner's Manual
for instructions.
Check radio and speaker operation for:

Volume

Reception of AM & FM stations and SIRIUS/XMM satellite radio (if equipped).
Ensure the satellite radio operates by tuning to channel 184, Emergency/News.
Satellite radio reception must be checked outside with a clear view of the Southern sky.
NOTE: The satellite radio may not operate properly if the vehicle is in an enclosed area.
This includes being surrounded by tall buildings. The default location for both units is New
York, NY. If this is not your location, move the vehicle to an open area with a clear view of the
Southern sky and recheck.



Tone (bass and treble)

Balance/Fader Controls

NOTE: Adjust the treble, bass, balance, and fader controls to the center position after
radio inspection.

AUDIO SYSTEM BLUETOOTH® FUNCTION.
The audio systems in all 2022 MitsubishieBay logo vehicles have built-in Bluetooth functionality.
There is no separate hands-free module for 2022 models. Check the audio system as
described below.
Smartphone Link Display Audio (SDA)
(w/8-inch touchscreen)

SMARTPHONE-LINK DISPLAY AUDIO SYSTEM.
The Outlander PHEV is equipped with a new
generation Smartphone-link Display Audio (SDA)
system, with an 8-inch touchscreen, and
compatible with Apple CarPlay™ and Android
Auto™. Check all functions for proper operation.
Refer to the audio system owner's manual to check
smartphone functions, including ability to pair a
phone (Apple and/or Android), Bluetooth®
connection, and functionality of Apple CarPlay™
and/or Android Auto™.
NOTE: Be sure to erase all test phone data and DELETE
the paired phone (that was used for testing) before
delivery to the customer.

Page 11 of 41
TSB-21-00-011

Check function of USB ports. These vary by model:

SEL and GT: One in the front instrument panel, just below the A/C controls.

SEL: Two at the rear of the center console box.

GT: One at the rear of the center console box.

USB Ports in 2 Locations
Front Instrument Panel

Rear of Center Console

NOTE: GT shown as
example (1 port);
SEL has 2 rear ports


Check and repair rattling or vibrating speakers
Vehicles Equipped with Rear Entertainment System (if equipped):
Confirm operation of DVD player, remote control, and infrared wireless headphones.

11. REAR-VIEW CAMERA / MULTI-VIEW CAMERA SYSTEM (if equipped).

Rear-view camera:
Shift into reverse. Confirm the camera image is clearly displayed on the screen.

Multi-view camera (called “Multi Around Monitor” in Service Manual):
Shift into reverse. Confirm rear and side camera views are displayed. Press the switch to
toggle between Bird's Eye and Right Side views. Confirm all images are clearly displayed on
the screen. Press the Multi-view camera switch again to exit camera view.

12. BSW/RCTA, ACC, LDW, FCM, AHB SYSTEMS (if equipped).
If vehicle is equipped with any of the following systems: Blind Spot Warning (BSW) / Rear Cross
Traffic Alert (RCTA), Adaptive Cruise ControleBay logo (ACC), Lane Departure Warning (LDW), Forward
Collision Mitigation (FCM), Automatic High Beam headlight (AHB):
Confirm that the proper indication appears in the MID when each system is turned on. Refer to
the Owner's Manual for details on each system.
13. WINDSHIELD WIPER DE-ICER (if equipped), REAR WINDOW DEFOGGER AND HEATED DOOR
MIRROR (if equipped).
Check with the engine running. Turn the windshield wiper de-icer (if equipped) and rear window
defogger on, allow time for the windshield wiper de-icer, rear window and mirror elements to
warm up and check them during the walk around inspection. Place your hand on the windshield
wiper de-icer, rear window defogger and heated door mirrors (if equipped) to ensure they are
heating. Be sure to turn off the windshield wiper de-icer and defogger after checking.
14. Turn the POWER switch to the “OFF” position (no illumination on POWER button).

Page 12 of 41
TSB-21-00-011

C. WALKAROUND
Before starting this section, make sure the POWER switch is set to the ACC mode (amber LED
illuminated on POWER button) and place the transaxle selector in “R” (reverse) with the electric
parking brake applied.
! WARNING

1.

MAKE SURE THE READY INDICATOR IS NOT ILLUMINATED.
Check EXTERIOR LIGHTS.
Ensure ALL exterior lights, including stoplights and mirror signals, function properly. Check for
chipped or cracked lenses. Verify the AUTO-ON/OFF headlights function properly (refer to the
Service Manual for checking procedures).

2.

Check Auto Headlights/Rain Light Sensor (if equipped).
a.

With the headlight switch in the AUTO position, cover the sensor with a thick material (like
a fender cover) and confirm headlight operation. Uncover the rain light sensor.

b. With the wiper switch in the AUTO position, confirm wiper operation when water is sprayed
on the upper center of the windshield.
Be sure to shift to “P,” turn ALL lights off, and turn the POWER switch to the “OFF” position after
completing the inspection.
3.

CHECK SUPPLIED LEVEL 1 & 2 CHARGING CABLE CONNECTION TO CHARGING PORT.
Charging Port Door

Unlock the charging port door on the right rear of
the vehicle using the Unlock switch on the FAST
key remote. Then push the door to open it.
Confirm the door opens and closes properly.
Refer to the table below for more details on
charging port lock/unlock states.

Level 1 & 2
Charge Port

Level 3 Fast
Charge Port

Page 13 of 41
TSB-21-00-011

Charging Lid
Initial State

CONDITIONS

Charging Lid
State

Unlocked

Driver's Door
Open

Vehicle State
READY ON or IG-ON

Shift Position
Other than Park

Unlocked
Unlocked

Closed
Open

READY ON
READY ON

Other than Park
Park

Unlocked
Unlocked

Locked

Unlocked

N/A

Unlocked

Locked

Unlocked

ACC or IG-OFF
IG-ON
(READY OFF)

N/A

Locked

120V Outlet (15A)

Locked

Level 1 Charging (DC-DC): 120VAC MitsubishieBay logo EV
Charge Cable

Locate the desired 120V Outlet (15A) and connect
the 120VAC charge cable, confirming it is properly
grounded.

Level 2 Charging: 240V Charging Station

Connect the charger from a 240V charging
station to the vehicle (ChargePoint charger
pictured as an example).

Page 14 of 41
TSB-21-00-011

DC Fast Charging

Level 1 & 2

Release Lever

If your dealership is equipped with a DC fast
charger (ChargePoint CHAdeMO charger pictured
as an example), confirm a secure connection with
the charge cable to the vehicle.

Check proper connection of cable to vehicle.

For Level 1, 2, and 3 (if dealer-equipped),
confirm the cable locks in place, and releases with
moderate effort when the release lever is
pressed.

NOTE: For more details on EV charging, refer to the Owner's
Manual.

Level 3
(Fast Charge)

Page 15 of 41
TSB-21-00-011

CCID

Press to toggle
between 8A-12A

LEDs

Check Charge Indicator on Cable (Charging Circuit
Interrupting Device/CCID)

Confirm the “POWER” (Green) LED is lit when the
plug is connected to an electrical outlet (Level 1).

Switch between the 8A and 12A settings and
confirm both modes can be selected BEFORE
connecting charging cable to vehicle.

Confirm the “CHARGING” LED is lit when the cable
is connected to the charging port (Level 1 and 2).

Refer to the tables below for more details.

Page 16 of 41
TSB-21-00-011

Check Charging Indicators in Multi-Information
Display (MID)

Confirm the battery level and estimated charge
time display in the MID.

Confirm the charge indicator lamp symbol
displays in the power meter while charging.

! CAUTION

Before performing the following checks, shift transmission to “P,” turn
ALL lights off, and turn the ignition switch to the “OFF” position.
4. FREE-HAND ADVANCED SECURITY TRANSMITTER (FAST) SYSTEM, THEFT ALARM SYSTEM, ALL
DOOR LOCKS, LATCHES, ONE-TOUCH START SYSTEM (OSS) & IMMOBILIZER.
FAST Key
a. Ensure door locks operate using the buttons on the FAST key on BOTH transmitters.
b. Ensure door locks operate using the lock/unlock button located on the outer driver's door
handle and the outer front passenger's door handle.
NOTE: The default for the FAST Key system unlocks only the driver's door when pressing the button
located on the outer driver's door handle and all doors when pressing the button located on the outer
front passenger's door handle.
NOTE: Factory-installed systems can be customized for various “answerback” responses. Ensure the
vehicle's answerback feature is in the full-function answerback mode, where both the horn and
parking lamps signal when the doors are locked, and the parking lamps signal when the doors are
unlocked. Refer to the Smartphone Link Display Audio owner's manual for programming information.

Theft Alarm (if equipped)
a. Lower the driver's window. Turn the POWER switch OFF and remove transmitters from the
vehicle.
b. Exit the vehicle, close all doors and lock them using the transmitter. The security indicator
on the instrument panel remains lit for about 20 seconds and then blinks slowly when
armed. For FAST key equipped vehicles, the transmitter must be more than 3 ft / 1m from
the vehicle.
c. Reach through the open window, manually unlock the door, then open it (hold the
transmitter at arm's length away from the vehicle). The alarm should sound, and the
headlights should flash.
TO DEACTIVATE THE ALARM:
Press the unlock button on the transmitter or turn the POWER switch to the ACC or ON
position (FAST key transmitter must be present).
d. Repeat steps a. through c. on the front passenger's door and lock.
e. Repeat steps a. through c. using the trunk remote release and trunk lock (if equipped).
f. Repeat steps a. through c. on the hood release.

Page 17 of 41
TSB-21-00-011

Door Locks and Latches:
Close each door to check the latch and lock mechanisms. If adjustments are required, refer to
the Service Manual. Submit a warranty claim for any adjustment performed.
Child Safety Door Lock Operation:
Rear doors should not open from inside when the locking lever (located on the inside rear area
of the door near the latch mechanism) is in the LOCK position.
NOTE: Set the lever to the unlock or “FREE” position when you finish.

Fuel Filler Door/Filler Cap:
The Outlander PHEV has a closed fuel tank system to reduce engine operation frequency and
improve fuel economy. The internal pressure of the closed fuel tank is higher than a
conventional tank. This means the internal tank pressure must be relieved before refueling.
Push the fuel door release button on the lower
dash left of the steering wheel.

Once the switch is pressed, the Multi-Information
Display (MID) shows the door release progress.

If internal tank pressure is high, it may take up to
10 seconds before the door is released.

Check fuel filler cap operation to make sure it can be removed and installed with moderate
effort.
Close the door and verify it latches properly.



5.

LIFTGATE, CARGO AREA LIGHT AND TRIM APPEARANCE.
Check for liftgate closing quality (make sure it closes easily). Fit should be uniform.
!

a.

WARNING

Make sure there is sufficient clearance for the liftgate to fully open.

Verify cargo light (if equipped) comes on and all trim is installed properly.
b.

Vehicles equipped with power remote liftgate:

Press the liftgate master button (located in the
front instrument panel below the A/C
controls). Confirm the liftgate only works with
the master button in the ACTIVE position.

On the liftgate, press the button next to the
license plate lamp to open it.

When fully opened, press the CLOSE button
located to the left of the latch mechanism on
the liftgate to close it. Confirm the liftgate
latches securely.

Page 18 of 41
TSB-21-00-011



Repeat with the dash mounted activation
switch (lower dash, left of the steering wheel).
Open the power liftgate. While it is opening,
stop it with your hand.
With the liftgate fully open, press the CLOSE
button on the liftgate and stop its movement
with your hand. It should return to its previous
position (closed or open).

6. EMERGENCY INSIDE LIFTGATE RELEASE HANDLE (if equipped).
Check the operation of the inside liftgate release handle. Open the liftgate and trip the latch
by pushing on the catch with the shaft of a screwdriver to simulate liftgate closure. Remove
the screwdriver with the latch in the closed position and verify the release handle actuates the
liftgate release. For more information about the inside liftgate release, refer to the vehicle's
Owner's Manual.
7.

TIRE REPAIR KIT, JACK & TOOLS PROPERLY SECURED.
Tire Repair Kit
The Outlander PHEV does not come with a spare tire. Instead, a tire repair kit is provided to
temporarily repair a minor puncture caused by a nail, screw, or similar object.
Verify the tire repair kit is complete and properly stored beneath the floor board of the cargo
area (see illustration below). Contents: 12 V air compressor, puncture sealant, speed restriction
sticker.
Jack & Tools
Check for jack and tools. For Outlander PHEV, the jack is stored beneath the floor board of the
cargo area. The tools are behind the access panel in the right hand quarter trim (see illustration
below).
Make sure all tools are properly secured and will not rattle or come loose. Refer to the Owner's
Manual for more information.
Tire Repair Kit

12V Compressor

Jack

Puncture
Sealant

Wheel Lock Key (if equipped)
Confirm the wheel lock key is stored in the wheel lock storage zipper bag.

Tools

Page 19 of 41
TSB-21-00-011

D. UNDER HOOD & BATTERY
! CAUTION

Ensure the POWER switch is in the OFF position (no illumination) when
inspecting the following items.
!! IMPORTANT !!

Use MMNA approved fender covers to protect the vehicle body.
NOTE: The Outlander PHEV has a unique engine
compartment layout due to the specialized components of
this hybrideBay logo EV system. The 12V “starter” battery is
accessed in the rear of the vehicle, in the back of the cargo
area, as shown below.

1.

Check 12V starter battery charge using the
Midtronics Battery Tester.
Make sure that battery cable terminals, and any
additional wires attached to the terminals are
tight. Make sure the battery is secure.
Ensure the battery is fully charged (minimum 12.6
V). If necessary, follow Service Manual procedures
and recharge it. Remove the battery maintenance

1234

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TSB/Document ID: TSB-21-00-011

Replacement Service Bulletin Number:

MFR Communication Date: 2021-06-11

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Communication Type: Service Bulletin/Repair Instructions

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