◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE
May 3, 2021

TOPIC
This Limited Service Campaign has expired as of April 30, 2021

Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject.
Thank you for your cooperation.

© 2020 Toyota Motor Sales, USA

Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: June 28, 2018
All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

Subject:

Hawaii, Puerto Rico, Guam, and Saipan ONLY
Owner Notification – J0P
Certain 2018 Model Year Camry
Owner’s Manual Supplement Update

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To:

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The owner’s manual supplement for certain 2018 model year Camry vehicles distributed to Hawaii, Puerto Rico,
Guam, and Saipan contained incorrect/missing information regarding fuel injection system and spark plug
maintenance.
Toyota will mail updated booklets to replace the incorrect sections of the owner’s manual supplement to the registered
owner of vehicles involved in this Owner Notification. There is no action required by dealers.

Camry

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Covered Vehicles
There are approximately 1,800 vehicles in Hawaii, Puerto Rico, Guam, and Saipan covered by this Owner Notification.
Model Name
Model Year
Production Period
Early June 2017 – Early February 2018

2018

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Owner Letter Mailing Date
Toyota will notify owners in early July 2018. A sample of the owner notification letter has been included for your
reference.

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Toyota makes significant effort to obtain current customer name and address information from each state through
industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was
sold prior to the Owner Notification announcement, it is the dealership’s responsibility to forward the owner letter to
the customer who purchased the vehicle.

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Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media
contacts must be directed to Victor Vanov (469) 292-1318 in Toyota Corporate Communications. Please do not
provide this number to customers. Please provide this contact only to media.

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Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the
Owner Notification. Please welcome them to your dealership and answer any questions that they may have. A Q&A
is provided to assure a consistent message is communicated.

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Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center
(1-888-270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

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Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

© 2018 Toyota Motor Sales, USA

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Hawaii, Puerto Rico, Guam, and Saipan ONLY
Owner Notification – J0P
Certain 2018 Model Year Camry
Owner’s Manual Supplement Update
Frequently Asked Questions
Original Publication Date: June 28, 2018

Why are we providing this update?
The owner’s manual supplement for certain 2018 model year Camry vehicles distributed to Hawaii, Puerto
Rico, Guam, and Saipan contained incorrect/missing information regarding fuel injection system and spark
plug maintenance.

Q2:
A2:

What is Toyota going to do?
Toyota will mail updated booklets to replace the incorrect sections of the owner’s manual supplement to the
registered owner of vehicles involved in this Owner Notification. There is no action required by dealers.

Q3:
A3:

Which and how many vehicles are covered by this Owner Notification?
There are approximately 1,800 vehicles in Hawaii, Puerto Rico, Guam, and Saipan covered by this Owner
Notification.

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Q1:
A1:

Model Name

Model Year

Production Period

Camry

2018

Early June 2017 – Early February 2018

A3a:

Are there any other Lexus/Toyota/Scion vehicles covered by this Owner Notification in the
U.S.?
No, there are no other Lexus/Toyota/Scion vehicles covered by this Owner Notification.

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Q3a:

How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive
registration or title information, based upon the DMV records. Please make sure your registration or title
information is correct.

Q5:
A5:

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

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Q4:
A4:

FAQ Page 1 of 1
© 2018 Toyota Motor Sales, USA

TOYOTA
Certain 2018 Model Year Camry
Owner’s Manual Supplement Update
Owner Notification
[VIN]

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Dear Toyota Customer:

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At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to
provide superior customer satisfaction, Toyota is announcing an Owner Notification, which includes your vehicle. You
received this notice because our records, which are based primarily on state registration and title data, indicate that
you are the current owner.

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The owner’s manual supplement for certain 2018 model year Camry vehicles distributed to Hawaii, Puerto Rico,
Guam, and Saipan contained incorrect/missing information regarding fuel injection system and spark plug
maintenance. Toyota is providing the corrected sections of the owner’s manual supplement with this notice.
To replace the incorrect/missing sections, follow the instructions below.
Locate your owner’s manual supplement (typically
found in glove box).

2.

Remove and discard pages 19-26 from the owner’s
manual supplement using a ruler or other straight
edge.

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NOTE: Be careful when removing the pages to avoid
pulling the staple binding.

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Remove the adhesive backing and attach the
updated booklet to page 27 of the owner’s manual supplement. Press firmly along the adhesive strip.

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What if you have other questions?
• Your local Toyota dealer will be more than happy to answer any of your questions.
• If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371
Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

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If you would like to update your vehicle ownership or contact information, you may do so by registering at
www.toyota.com/owners. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new
information.

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If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
TOYOTA MOTOR SALES, U.S.A., INC.