NHTSA ID Number: 10198104
Manufacturer Communication Number: T-SB-0025-21
TSB/Document Date: 2021-06-21
Summary
TSB: Some 2020 ? 2021 model year vehicles equipped with Audio, Audio Plus, or Premium Audio (versions 1784) or earlier may exhibit one or more of the following conditions: ?Intermittent blank screen. ?Navigation map update fails. ?Album art inoperative. ?Pause function intermittently inoperative in CD mode. ?Intermittent DTC B15FE present. ?Abnormal energy flow screen appearance on Hybrid
models. ?Abnormal phone call operation during Apple CarPlay®. ??No Information? displayed in Information Screen. ?No audio after voice guidance in Android Auto. ?Abnormal charging scheduling operation on RAV4 Prime models. ?Abnormal XM operation when using Apple CarPlay®. Follow the Multimedia Software Update Procedure in this bulletin to install the latest software version.
T-SB-0025-21
May 3, 2021
Audio Head Unit Software Update (Pioneer)
Service
Category
Audio/Visual/Telematics
Section
Navigation/Multi Info Display
Market USA
Applicability
YEAR(S)
MODEL(S)
2020 - 2021
4Runner, C-HR, Camry,
Camry HV, Corolla
Hatchback, Highlander,
Highlander HV, RAV4, RAV4
HV, Tacoma, Tundra
2021
Avalon, Avalon HV, Corolla,
Corolla HV, Prius, RAV4
Prime
ADDITIONAL INFORMATION
Introduction
Some 2020 – 2021 model year vehicles equipped with Audio, Audio Plus, or Premium Audio
(versions 1784) or earlier may exhibit one or more of the following conditions:
Intermittent blank screen.
Navigation map update fails.
Album art inoperative.
Pause function intermittently inoperative in CD mode.
Intermittent DTC B15FE present.
Abnormal energy flow screen appearance on Hybrid models.
Abnormal phone call operation during Apple CarPlay®.
“No Information” displayed in Information Screen.
No audio after voice guidance in Android Auto.
Abnormal charging scheduling operation on RAV4 Prime models.
Abnormal XM operation when using Apple CarPlay®.
Follow the Multimedia Software Update Procedure in this bulletin to install the latest
software version.
© 2021 Toyota Motor Sales, USA
Page 1 of 9
T-SB-0025-21
May 3, 2021
Page 2 of 9
Audio Head Unit Software Update (Pioneer)
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
EL9063
Software Update
0.3
86140-#####*
87
74
*Warranty claim MUST be submitted with the correct 10-digit OFP. Choose the correct OFP for the vehicle
being repaired by searching for the parts in the Electronic Parts Catalog using the VIN filter.
APPLICABLE WARRANTY
This repair is covered under the Toyota Basic Warranty. This warranty is in effect for
36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
Warranty application is limited to occurrence of the specified condition described in
this bulletin.
Multimedia Software Update
MODEL
MODEL YEAR
4Runner
2020 – 2021
Avalon, Avalon HV
HEAD UNIT
SOFTWARE UPDATE FILE
Audio
19TDT0NA-EA0E_1785.kwi
Audio w/XM
19TDT1NA-EA0E_1785.kwi
Audio Plus
19TDT1NA-EAPC_1785.kwi
2021
19TDT2NA-EAPA_1785.kwi
Premium Audio
17TMT2NA-DA50_0041.kwi
C-HR
Audio
19TDT0NA-EA0R_1785.kwi
Audio w/XM
19TDT1NA-EA0S_1785.kwi
19TDT1NA-EA0R_1785.kwi
Audio
19TDT0NA-EA0P_1785.kwi
Audio w/XM
19TDT1NA-EA0P_1785.kwi
Audio
19TDT0NA-EAPC_1785.kwi
Audio w/XM
19TDT1NA-EAPG_1785.kwi
Audio
19TDT0NA-EAP4_1785.kwi
Audio w/XM
19TDT1NA-EAP4_1785.kwi
Audio Plus
19TDT1NA-EAP5_1785.kwi
2020 – 2021
2020
Camry, Camry HV
2021
Corolla Hatchback
2020 – 2021
19TDT2NA-EAP4_1785.kwi
Premium Audio
17TMT2NA-DA50_0041.kwi
© 2021 Toyota Motor Sales, USA
T-SB-0025-21
May 3, 2021
Page 3 of 9
Audio Head Unit Software Update (Pioneer)
Multimedia Software Update (continued)
MODEL
Corolla, Corolla HV
MODEL YEAR
2021
HEAD UNIT
SOFTWARE UPDATE FILE
Audio
19TDT0NA-EAP7_1785.kwi
Audio W/XM
19TDT1NA-EAP7_1785.kwi
Audio Plus
19TDT1NA-EAP8_1785.kwi
19TDT2NA-EAP7_1785.kwi
Premium Audio
17TMT2NA-DA50_0041.kwi
Highlander,
Highlander HV
2020 – 2021
Prius
2021
RAV4, RAV4 HV
RAV4 Prime
2020 – 2021
Audio
19TDT0NA-EA09_1785.kwi
Audio W/XM
19TDT1NA-EA09_1785.kwi
Audio
19TDT0NA-EAPC_1785.kwi
Audio W/XM
19TDT1NA-EAPG_1785.kwi
Audio
19TDT0NA-EAP1_1785.kwi
Audio W/XM
19TDT1NA-EAP1_1785.kwi
Audio
19TDT0NA-EAPA_1785.kwi
Audio W/XM
19TDT1NA-EAPA_1785.kwi
Audio
19TDT0NA-EA0B_1785.kwi
19TDT1NA-EAPE_1785.kwi
Audio W/XM
19TDT1NA-EA1B_1785.kwi
2021
19TDT2NA-EA0B_1785.kwi
Tacoma
Premium Audio
17TMT2NA-DA50_0041.kwi
2020 – 2021
19TDT2NA-EA1B_1785.kwi
Premium Audio W/JBL
17TMT2NA-DA50_0041.kwi
Audio
19TDT0NA-EA0F_1785.kwi
Audio W/XM
19TDT1NA-EA0F_1785.kwi
Tundra
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The multimedia software update file may be downloaded directly from this Service Bulletin by
clicking on the file name in the table above. Once downloaded, the file may be extracted (unzipped)
from the zip folder and saved directly to a blank USB flash drive.
For USB flash drive requirements and download instructions, refer to TIS – Diagnostics –
Reprogramming – Reference Documents – Multimedia Software Download Instructions.
© 2021 Toyota Motor Sales, USA
T-SB-0025-21
May 3, 2021
Audio Head Unit Software Update (Pioneer)
Software Update Procedure
1. Start the engine.
2. Press the Menu button on the radio
faceplate, then select Setup.
Figure 1.
3. Select General on the Setup screen.
Figure 2.
4. Scroll down and select Software Update.
Figure 3.
© 2021 Toyota Motor Sales, USA
Page 4 of 9
T-SB-0025-21
May 3, 2021
Page 5 of 9
Audio Head Unit Software Update (Pioneer)
Software Update Procedure (continued)
Figure 4.
5. Record the Model ID.
6. Match the Model ID to the software update file,
then download the appropriate multimedia
software update file from the Software Update
Information section.
7. Verify that the software version is the same or
earlier than indicated in the Introduction.
Figure 5.
8. If the software needs to be updated, download the software from the Software Update
Information section onto an empty USB flash drive.
NOTE
If the vehicle has been turned OFF, repeat steps 1 – 4 to re-enter the Software Update screen.
© 2021 Toyota Motor Sales, USA
T-SB-0025-21
May 3, 2021
Page 6 of 9
Audio Head Unit Software Update (Pioneer)
Software Update Procedure (continued)
9. Insert the prepared USB flash drive into the
vehicle’s USB port.
Figure 6.
10. Verify that the NEW software is up-to-date on the Software Update screen.
Table 1. Software Version Information
TYPE
Audio
AUDIO
AUDIO PLUS
PREMIUM AUDIO
CURRENT
NEW
CURRENT
NEW
CURRENT
NEW
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TSB/Document ID: T-SB-0025-21
Replacement Service Bulletin Number:
MFR Communication Date: 2021-05-03
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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