NHTSA ID Number: 10197411
Manufacturer Communication Number: F10 Tehnical Sup
TSB/Document Date: 2021-06-14
Summary
Tehnical Suppurt Guide Gen 2.0 & 2.1 Micro SD Navigation (AVN) Gen 2.0 & 2.1 Display Audio (DA)
How can I create Custom Music Station?
D-A4
Click "Create Station" while listening to a live radio station. A new Custom Music Station will
be created based on the station you are listening to.
You can also click "Create Station" on the home menu, then search artists. A new Custom
Music Station will be created by selecting an artist.
D-Q5
What is "Shows & Personalities"?
D-A5
"Shows & Personalities" are on-demand talk stations with customizable access.
You will be prompted to log in to Facebook or iHeart Radio account when you play talk stations.
D-Q6
How can I save a station to listen later?
D-A6
Click "Add to Favorites" while you are listening to the station. The station will be saved to
your Favorites list. To access to your Favorites list, click "Favorites" on the menu.
You will be prompted to log in to Facebook or iHeart Radio account when you save a station to Favorites list.
D-Q7
What do the Thumbs buttons do?
D-A7
When listening to a Customer Music Station, you can personalize the music playing on the
station by clicking "Thumbs Up" or "Thumbs Down".
When listening to a Live Radio Station, clicking "Thumbs Up" or "Thumbs Down" button will
indicate if you like the music or not to the DJ.
You will be prompted to log in to Facebook or iHeart Radio when you click "Thumbs" buttons.
112
3. Frequently Asked Questions (FAQ)
STARLINK (Apps - iHeart Radio)
D-Q8
What does the Discovery button do?
D-A8
When listening to a Customer Music Station, you can personalize the music playing on the
station by clicking "Discovery". Choose "Familiar", " Mixed", or "Less Familiar". The station
will adjust the music to play depending on your response.
You will be prompted to log in to Facebook or iHeart Radio when you click "Discovery" button.
113
3. Frequently Asked Questions (FAQ)
STARLINK (Apps - Music)
E-Q1
How much music data can be saved on the server?
E-A1
Music App plays music stored in your smartphone. It does not save music on the server.
E-Q2
I can't listen to music on Music App.
E-A2
Music App plays music stored in your smartphone. Check if your smartphone has any music files to play.
E-Q3
Music App does not show album art.
E-A3
Check if music file on your smartphone has album art data.
E-Q4
"???" in song title.
E-A4
Font is not supported by the head unit.
E-Q5
The letters on the tab changed to orange when a list was selected on the list screen. What
does
mean?
Trackitinformation
will be displayed when a list is selected. The letters on the tab will change
E-A5
to orange while showing track information. Music will play by selecting a track.
E-Q6
How can I cancel the track information on the list screen?
E-A6
Click one of the tabs ("Playlists", "Artists", or " Tracks").
E-Q7
Can I search music by steps ("Artist" > "Album" > "Track")?
E-A7
No. Track can be selected under the following tabs only.
-Playlists
-Artists
-Albums
E-Q8
Can I use seek function on the progress bar?
E-A8
No.
E-Q9
When I click Rewind, it plays the current track or the previous track from the beginning.
What
is the difference?
If the music
played 5 seconds or more when Rewind was clicked, it plays from the current
E-A9
track from the beginning. If it's less than 5 seconds, it plays the previous track from the beginning. If Rewind is clicked while stopping the music, it always plays the previous music
from the beginning.
E-Q10
When I change the track on my smartphone, the loading mark displayed and track information was cancelled. Why?
E-A10
If the track was changed on your smartphone, track information will be cancelled on the
head unit. Change track on the head unit in order to keep track information displayed.
114
3. Frequently Asked Questions (FAQ)
STARLINK (Apps - Music)
E-Q11
I can't find any music Apps on my smartphone that works with the head unit.
E-A11
There is no music Apps to work with the head unit.
115
3. Frequently Asked Questions (FAQ)
STARLINK (Apps - News)
F-Q1
How can I add or change news sources on News App?
F-A1
Go to "SETTING" > "News" > "CONFIG". Choose news source or directly enter URL.
F-Q2
"Download failed"
F-A2
No internet connection. Check your internet connection.
Click Update again.
F-Q3
"Cannot display while driving"
F-A3
High volume articles will be disabled while driving.
F-Q4
"No article is registered"
F-A4
You don't have any article in Favorites.
F-Q5
No news list displayed.
F-A5
No communication with the server. Check if the globe icon is blue.
F-Q6
How can I change news source?
F-A6
Click left or right button on the news source.
F-Q7
Articles are not listed with the newest on the top.
F-A7
Order of the articles displayed is determined by the news source.
F-Q8
Articles are not updated.
F-A8
articles won't be updated automatically. Click Update.
F-Q9
Can I change the order of articles displayed?
F-A9
No.
F-Q10
How can I cancel Favorites?
F-A10
Click Favorites again to cancel.
F-Q11
Do favorites always display by news source?
F-A11
Favorites are always displayed by news source. They can't be mixed.
F-Q12
How can I add the article to Favorites?
F-A12
Click "Star" mark on the left of the news title. Color of Star changes to orange if the articles
was added to Favorites.
116
3. Frequently Asked Questions (FAQ)
STARLINK (Apps - News)
F-Q13
"Please disconnect mobile device and install the STARLINK app on mobile device and try
again. "
F-A13
Communication with the server is disconnected. Check the connection.
F-Q14
What is "Star" mark on the news title?
F-A14
You can add the article to Favorites by clicking "Star" mark.
F-Q15
Can I swipe on News App?
F-A15
No. There is no swipe function.
117
3. Frequently Asked Questions (FAQ)
STARLINK (Apps - Weather)
G-Q1
It takes a long time to change the initial screen.
G-A1
It may take longer for the first time because it is accessing to Weather Information Server.
Once the information is stored in cache, it won't take long time.
G-Q2
How can I choose a city?
G-A2
In the App, go to "SETTING" > "Weather" > "CONFIG". Choose city.
G-Q3
How often is weather information updated?
G-A3
STARLINK will update weather every 10 minutes. However, update of the information depends on the Weather Information Server.
G-Q4
What is weather source?
G-A4
G-Q5
No weather information.
G-A5
No communication with the server. Check if the globe icon is blue.
G-Q6
Error message from the Weather Information Server displays.
G-A6
Click Update. There may be error of the weather information on the server.
G-Q7
How can I change location?
G-A7
Click icon on the right of location name to choose different location only if another city has
been registered on the App.
G-Q8
How can I go back to the current location?
G-A8
Choose current location in the location change. You can also go to current location by restarting Weather App.
G-Q9
Is it possible to change temperature unit?
G-A9
No. Temperature displays only in Fahrenheit.
G-Q10
How can I add location?
G-A10
Add location with STARLINK App on your smartphone.
G-Q11
Weather information for the current location won't be displayed.
G-A11
Check your smartphone if GPS is ON.
G-Q12
Location was changed on the smartphone, but it won't change on the head unit.
G-A12
Restart Weather App on the head unit.
118
4. Glossary
[A] - [M]
[ Alphabetical Order ]
Term
Definition
aha
Aha is a comprehensive “automotive grade” cloud platform, providing automotive manufacturers a single integration point to bring the widest
range of current and future Web infotainment content safely into their vehicles.
AUX
AUX (Auxiliary Port [Input]) is an analog audio connector, which has a
3.5mm audio jack.
Bluetooth (B/T)
Bluetooth is a high-speed wireless data communication system that uses
the 2.4 GHz frequency band
prescribed by the Bluetooth SIG (Special Interest Group), with communication at a speed of up to 1 Mbps.
Bluetooth is a trademark owned by Bluetooth SIG, Inc.
Copy-control CD
Label Gate CD
This refers to music data that is encoded to prevent saving, alteration, or
storing of music data on a computer or other electronic device.
Copy Control CDs and Label Gate CDs are labeled with the following
symbol.
Before using, be sure to refer to information that comes
with the product.
DivX
DivX is a brand name of products created by DivX, Inc., including the
DivX Codec which has become popular due to its ability to compress
lengthy video segments into small sizes while maintaining relatively high
visual quality.
Green route
Searches for the route that conserves the most energy, taking
into account the merits of “Fast” and “Short”.
GPS
(Global Positioning System)
GPS is positioning system that utilizes satellites traveling at high speed
along a 21,000 km orbit. These satellites emit electromagnetic waves
that allow the longitude, latitude and height of a given position to be
identified.
HD radio
HD Radio, which originally stood for "Hybrid
Digital", is the trademark for
iBiquity's in-band on-channel (IBOC) digital radio technology used by AM
and FM radio stations to transmit audio and data via a digital signal in
conjunction with their analog signals.
Note: HD Radio service available in USA only (as of December 2014)
iPhone is a smartphone designed and marketed by Apple.
iPod is a portable media player designed and marketed by Apple.
MirrorLink
MirrorLink function allows smartphone contents to be operated with the
unit
NOTE:
This App is only compatible with certain Nokia and Samsung Phones.
See OM (Page 141) for details.
119
4. Glossary
[M] - [S]
Term
Definition
MP3
MP3 is short for MPEG Audio Layer 3, and is a standard format for audio
compression technology.
MP3 compresses sound data to eliminate sounds that are outside the
range of human hearing, allowing the original file to be compressed to
1/10th their size.
MP4
MP4(MPEG-4) is a multimedia container format standard specified as a
part of MPEG-4.
Navigation System
Navigation system is capable of containing map data, determining a vehicle's location and providing suggested direction.
NAVTEQ
Navteq is a Chicago, Illinois-based provider of Geographic Information
Systems data and is a dominant company in providing the base electronic
navigable maps. The company is a wholly owned subsidiary of Nokia but
operates independently.
Pandora is a free personalized radio that offers effortless and endless music enjoyment and discovery. (Not available for Canadian model)
PKB-SIGNAL (Parking
Brake-Signal)
Positioning
This is a signal that activates when the parking brake is on.
Vehicle position can be obtained when information is received from 3 or
more GPS satellites.
REV-SIGNAL (Reverse- This is a signal that activates when the shift lever is put into Reverse.
Signal)
Satellite radio
Satellite radio is an analogue or digital radio signal that is relayed through
one or more satellites and thus can be received in a much wider geographical area than terrestrial FM radio stations.
STARLINK
STARLINK is the "in-car connectivity system" that allow the unit to link with
smartphone via Bluetooth connection
Micro SD
Micro SD (Secure Digital) is a non-volatile memory card format developed
by the SD Card Association for use in portable devices.
SMS
SPD-SIGNAL (SpeedSignal)
SMS (Short Message Service) is a text messaging service component of
phone, web, or mobile communication systems, using standardized communications protocols that allow the exchange of short text messages between fixed line or mobile phone devices.
This indicates the vehicle speed pulse signal generated by movement of
the vehicle.
A high-quality audio disc standard that utilizes the DSD (Direct Stream DigSACD (Super Audio CD) ital) format. This format enables digital recording in a form extremely similar to analog waves of the original.
120
4. Glossary
[U] - [number]
Term
Definition
USB
(Universal
Serial Bus)
USB is a specification to establish communication between devices and a
host controller. USB flash drive consists of a flash memory storage device
integrated with a USB 1.1 or 2.0 interface.
WMA (Windows
Media Audio)
WMA is an audio data compression technology developed by Microsoft.
WMV (Windows
Media Video)
WMV is a video data compression technology developed by Microsoft.
XM
XM Satellite Radio is one of two satellite radio services in the United States
and Canada, operated by Sirius XM Radio.
GPS calculates position based on a three-point system.
2-dimensional and 3dimensional positioning Distance from the first satellite is first calculated, and then current position
is calculated using information received from three satellites.
Even if signals are received from 3 GPS satellites, only latitude and longitude can be measured, giving 2-dimensional positioning. This results in
lower accuracy.
When information can be obtained from 4 satellites, latitude, longitude, and
height measurements can be obtained for 3-dimensional positioning. This
is more accurate than 2D positioning, and results in a
decreased occurrence of vehicle positioning errors.
121
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TSB/Document ID: F10 Tehnical Sup
Replacement Service Bulletin Number:
MFR Communication Date: 2015-10-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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