NHTSA ID Number: 10197411
Manufacturer Communication Number: F10 Tehnical Sup
TSB/Document Date: 2021-06-14
Summary
Tehnical Suppurt Guide Gen 2.0 & 2.1 Micro SD Navigation (AVN) Gen 2.0 & 2.1 Display Audio (DA)
Yes
Is Siri ready to use?
No or
Do not
know
Press the Siri icon
on
the display of the head unit
and try again
Yes
iPhone5 Sample
Siri Screen
Disconnect the device
from the unit (no Bluetooth connection). Does
Siri work on the device
alone?
No
Check the device
Suggestion: Turn OFF and
ON the device and try again
Yes
Replace the head unit.
• Available operations will differ based on iPhone and iPod touch.
• Functionality offered by Siri is dependent on the iOS version.
87
2. Troubleshooting
Unable to hear Siri’s voice
Siri voice is not heard
Disconnect the device
from the head unit (no
Bluetooth connection). Is
Siri voice heard from the
device?
Condition: Siri is enabled but Siri
voice is not heard
No
Check volume of the device
Yes
Reconnect the device
(Bluetooth connection).
Is the volume on the head
unit set too low?
Yes
Change volume setting of
the head unit
No
Are speakers good?
No or
Do not
know
Yes
Disconnect the device
from the head unit, turn
OFF and ON the device
and reconnect (Bluetooth
connection). Does Siri
work?
Check speakers and AMP
(if equipped) and connection between the head unit
and speakers
Yes
Problem was solved
Refer to Subaru
Service Manual
for details
No
Replace the head unit.
• Available operations will differ based on iPhone and iPod touch.
• Functionality offered by Siri is dependent on the iOS version.
88
3. Frequently Asked Questions (FAQ)
Navigation
Q1
Is it possible to change the Navigation Voice Guidance from male to female?
A1
Yes, this can be changed in Voice Language Setting. (Gen 2.0 - OM P230 / Gen 2.1 - OM P241 )
Q2
Can I replace the Map SD from another unit and will the Navigation work properly?
A2
Yes.
Q3
How can I register my HOME to the unit?
A3
Select MAP=>Menu=>Destination=>Go Home=>Yes=> Enter your home address=>Go
(Gen 2.0 - OM P27 / Gen 2.1 - OM P29)
Q4
How can I set my HOME as a destination?
A4
Select MAP=>Menu=>Destination=>Go Home=>Next=>Go (Gen 2.0 - OM P30 / Gen 2.1 - OM P32)
Q5
A5
How can I adjust the Navigation Voice Guidance Volume?
• When the Navigation Voice Guidance is giving a voice prompt, you can adjust the volume by turning the POWER/VOLUME knob on the unit.
• Select MAP=>Menu. There are Guidance Volume setting buttons on the lower right of
the Menu screen. (Gen 2.0 - OM P192 / Gen 2.1 - OM P203)
• Select HOME=>SETTINGS=>Voice => Set the desired volume.
•
(Gen 2.0 - OM P184 / Gen 2.1 - OM P194)
Q6
Does the Route Guidance consider traffic conditions when driving to a destination?
A6
Yes. The unit will update the driver with traffic conditions and will provide the "Detour" option to avoid the traffic if selected. (Gen 2.0 - OM P231 / Gen 2.1 - OM P242)
Q7
The unit says “traffic ahead”. How can I see a traffic summary of the conditions ahead?
A7
To view the traffic on your route, select the "Menu" button on the map screen and then select the Traffic icon on the lower left of the screen to show a traffic summary.
(Gen 2.0 - OM P192 / Gen 2.1 - OM P203)
Q8
How do I change the Voice Guidance Voice/Language?
A8
Select MAP=>Menu=>More=>Settings=>Sounds and Warning=>Voice Language
Please be aware, to be able to give Navigation Voice Commands to the unit, you must have
the TTS (Text To Speech) voice selected. (Gen 2.0 - OM P229 / Gen 2.1 - OM P241)
89
OM - Owners Manual
3. Frequently Asked Questions (FAQ)
Navigation
Q9
Navigation Voice Guidance will not read street names. Why?
A9
TTS (Text To Speech) voice language is not selected in Voice Language setting.
Q10
How can I remove and insert the Map SD card?
A10
Remove:
Turn the ignition to OFF. Open the SD card slot cover,
Press in the SD card until you hear it “click”, let go off the card
and then pull it straight out.
Insert:
Turn the ignition to OFF. Open the SD card slot cover,
Insert the SD card, making sure it is fully inserted.
(Gen 2.0 - OM P38 / Gen 2.1 - OM P42 )
Caution:
• Do not touch terminals of the SD card to avoid contaminating them. It may cause
readout failure of the SD card
• Do not insert something other than the SD card. It may damage the SD card slot.
• Face up the side with ▲ of the SD card when inserting it into the SD card slot
• Don’t forcefully push the SD card once it hits the stopper in the SD card slot
Q11
Can the unit play music or video if I put audio/video files to the Map SD card?
A11
No. You need to use a different SD card for music/video playback.
(Gen 2.0 - OM P81 / Gen 2.1 - OM P87)
Q12
A12
"Unable to read the map SD data. Check the map SD. If necessary, consult your dealer" is
shown on screen. Why?
Map SD card is not inserted, the SD card that is inserted does not contain map data or map
data is corrupted. (Gen 2.1 - OM P19 / Gen 2.1 - OM P21)
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OM - Owners Manual
3. Frequently Asked Questions (FAQ)
Bluetooth Hands-Free
Q1
Can more than one phone be registered to the unit and be used at the same time?
A1
Up to 5 phones can be registered to unit, but only one phone can be used at the time.
(Gen 2.0 - OM P172 / Gen 2.1 - OM P180)
Q2
How can I register a phone to the unit?
A2
1. Turn ON the Bluetooth connection setting of your cellular phone
2. Press “Phone” button for Display Audio model (Non Navigation). Press Home => Phone
for Navigation model
3. Select “Yes” to register the phone
4. Search for “Subaru BT” in the your phone’s Bluetooth menu and select it
5. Select OK after the connection status changes from “Connection waiting” to
“Connected” (Gen 2.0 - OM P166 / Gen 2.1 - OM P174)
Q3
Why does the receiving caller hear wind noise?
A3
This could be caused by the center air vents pointed upward toward the microphone. The
microphone is located on the map light area. Lower the air vents to prevent the noise.
(Gen 2.0 - OM P108 / Gen 2.1 - OM P116)
Q4
What does “Transmit Volume Setting” adjust?
A4
Transmit Volume adjusts the out going call volume of the Bluetooth hands free system.
(Gen 2.0 - OM P118 / Gen 2.1 - OM P126)
Q5
How come phone calls drop when the phone is connected to Bluetooth?
A5
If the problem is intermittent, this could be a problem with the phone. Please make a few
test phone calls with the cell phone not connected to the Bluetooth system to verify if there
are no issues with the phone itself.
Q6
Why is the Bluetooth sound quality poor (Echo)?
A6
If the problem is intermittent, this could be a problem with the phone. Please make a few
test phone calls with the cell phone not connected to the Bluetooth system to verify there
are no issues with the phone itself.
Q7
How many Bluetooth devices can be registered to the head unit?
A7
Up to 5 devices can be registered to the head unit. (Gen 2.0 - OM P172 / Gen 2.1 - OM P180)
Q8
Where is the incoming voice heard from in the vehicle?
A8
Both front speakers. (Gen 2.0 - OM P107 / Gen 2.1 - OM P115)
91
OM - Owners Manual
3. Frequently Asked Questions (FAQ)
Bluetooth Hands-Free
Q9
How many "Call History" (missed, incoming and outgoing) can be displayed on the Phone
screen of the unit?
A9
Up to 30. (Gen 2.0 - OM P112 / Gen 2.1 - OM P120)
Q10
How many phone contacts can be registered?
A10
Up to 2500 contacts with a maximum of 4 phone numbers and e-mail address per contact.
(Gen 2.0 - OM P113 / Gen 2.1 - OM P121)
Q11
What Bluetooth profiles are required to transfer phone contacts to the unit?
A11
PBAP (Phonebook Access Profile) or OPP (Object Push Profile)
(Gen 2.0 - OM P169 / Gen 2.1 - OM P178)
Q12
How many Speed Dial can be registered to the unit?
A12
Up 15 contacts. (maximum of 4 numbers per contact) (Gen 2.0 - OM P132 / Gen 2.1 - OM P140)
Q13
Where can I find approved phones that work with the unit?
A13
http://www.subaru.com/owners/index.html
92
OM - Owners Manual
3. Frequently Asked Questions (FAQ)
Audio & Visual
Q1
Does the unit display cover art image when listening to Sirius XM radio?
A1
No for Gen 2.0. Yes for 2.1, but depending on the channel
Q2
Does the unit display the Sirius XM signal strength?
A2
No.
Q3
Can I watch video/slideshow from USB flash memory or SD card while driving?
A3
No. You will only hear the audio from the video files while driving.
(Gen 2.0 - OM P71 / Gen 2.1 - MO P81)
Q4
How do I mute the audio?
A4
•
•
Q5
How do I turn the screen off?
A5
•
•
Q6
Can I view pictures on the unit from USB Flash Memory and the SD card?
A6
Yes. (Gen 2.0 - OM P74, 81 / Gen 2.1 - OM P81, 84) Pictures need to be in JPG or JPEG format.
Q7
How do I change the display from full screen to split screen?
A7
Press and hold the "AUDIO/TUNE" knob. (Gen 2.0 - OM P43 / Gen 2.1 - OM P47)
Q8
Can I set the unit to change to split screen automatically?
A8
Yes. Press Home=> Settings=>General=>Auto Change to Split Screen
Press the "POWER/VOLUME" button to turn audio off (Gen 2.0 - OM P19 / Gen 2.1 - OM P21)
Press the "Mute" on steering switches. (Gen 2.0 - OM P87 / Gen 2.1 - OM P96)
Press and hold the "POWER/VOLUME" button.
Press Home=>Settings=>Screen Off (Gen 2.0 - OM P26 / Gen 2.1 - OM P28)
(Gen 2.0 - OM P179 / Gen 2.1 - OM P189)
Q9
Why is the cover art not displayed when on Sirius XM mode?
A9
Gen 2.0 - Sirius XM mode does not support displaying the cover art.
Gen 2.1 - SXM does display Album Cover Art (Depending on the station) .
Station Logos will also be displayed.
Q10
Can the unit accept more than one disc?
A10
No. The unit is a single disc player.
Q11
Which audio mode supports a "Tag” function?
A11
HD Radio and Sirius XM Radio modes
93
OM - Owners Manual
3. Frequently Asked Questions (FAQ)
Audio & Visual
Q12
Why can I not download my Tagged songs onto my USB/Phone?
A12
Tagged songs can only be downloaded to iPod/ iPhones. (Gen 2.0 - OM P62 / Gen 2.1 - OM P66)
Q13
Can the unit play a picture slideshow from the USB Flash Memory?
A13
Yes. The slideshow can be displayed from the USB memory or the SD Card. Photo files
must be JPG or JPEG only. (Gen 2.0 - OM P71 / Gen 2.1 - OM P81)
Q14
Can I replace the opening screen with my own picture?
A14
No. The opening screen cannot be replaced or customized.
Q15
Can I play DVD/Blu-ray movies?
A15
No. The system does not support DVD or Blu-ray playback.
Q16
How can I find the XM Radio ID number?
A16
Tune to channel 000 for the Radio ID number. (Gen 2.0 - OM P68 / Gen 2.1 - OM P73)
Q17
Why will my iPhone not play apps (Pandora/aha)?
A17
When using an iPhone to access aha or Pandora, a USB cable connection is needed from
the iPhone to the Unit. (Gen 2.0 - OM P142, 150 / Gen 2.1 - OM P152, 158)
Q18
Can I listen to music or watch videos when I put music and/or movie files to my SD card?
A18
Yes. But you cannot watch a movie while driving.
Q19
Can I reorder the audio sources on the Audio Source page?
A19
Yes. (Gen 2.0 - OM P51 / Gen 2.1 - OM P55)
Q20
How many Tags can be stored to the unit?
A20
50. (Gen 2.0 - OM P62 / Gen 2.1 - OM P66)
Q21
What is Tag function?
A21
The user can "Tag” songs they would be interested in purchasing later on. When an iPod
is connected to the unit, the "Tags" are transferred to the iPod and when the iPod is connected to a computer with iTunes, the "Tags" suggest songs for the user to purchase.
(Gen 2.0 - OM P78 / Gen 2.1 - OM P87 )
(Gen 2.0 - OM P62 / Gen 2.1 - OM P67)
94
OM - Owners Manual
3. Frequently Asked Questions (FAQ)
Audio & Visual
Q22
While listening to HD Radio, sometimes I see Album Art, but sometimes I do not, Why?
A22
You can see Album Art only when the HD radio station broadcasts album image data.
(Gen 2.0 - OM P63 / Gen 2.1 - OM P67)
Q23
What is the Cache Function?
A23
Gen 2.0 - The unit can record a FM/AM radio program and play it back in a time shifted
manner (20 minutes max recording capacity). (OM P63)
Gen 2.1 - The unit can record a SXM or FM/AM Radio program and play it back in a time
shifted manner. Any SXM, AM, or FM Radio program you are currently listening to, will be
cached (OM P67,74)
Q24
How long can Cache radio function store audio data?
A24
Gen 2.0 - 20 minutes for FM/AM (OM P63)
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TSB/Document ID: F10 Tehnical Sup
Replacement Service Bulletin Number:
MFR Communication Date: 2015-10-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
MFR Component System:
MFR Component Subsystem:
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