NHTSA ID Number: 10197411
Manufacturer Communication Number: F10 Tehnical Sup
TSB/Document Date: 2021-06-14
Summary
Tehnical Suppurt Guide Gen 2.0 & 2.1 Micro SD Navigation (AVN) Gen 2.0 & 2.1 Display Audio (DA)
*Not available for Canadian model
79
No
Replace the
head unit.
2. Troubleshooting
*Pandora RADIO - Caution Message
Caution Message:
Waiting for service...
Sometimes data from the
Pandora server is not available.
Try Pandora again later. Is the
problem fixed?
Yes
The problem was solved.
No
Close and re-open Pandora
application on the
smartphone.
No
Is Pandora application operating normally on the
smartphone ?
(Without connecting to the unit)
No
Is Pandora application
operating normally on the
smartphone (Without
connecting to the unit)?
Yes
iPhone:
Connect smartphone with the
unit via USB cable and try it
again.
Yes
Contact Pandora for support
[email protected]
Try the following:
Android:
Connect smartphone with the
unit via Bluetooth connection
and try it again.
iPhone:
1. Disconnect the USB
cable from the phone
and the vehicle USB
port and reconnect it.
2. Connect the phone with
the unit with a knowgood USB cable.
No
Is the problem fixed?
Yes
The problem was solved.
Android:
Disconnect the Bluetooth
connection with the unit
and reconnect
Is the problem fixed?
Yes
The problem was solved.
*Not available for Canadian model
80
No
Replace the
head unit.
2. Troubleshooting
*Pandora RADIO - Caution Message
Caution Message:
Pandora is not available at your
current location.
Is Pandora application being
used in the United States?
No
The Pandora license does
not meet with region of
user’s location
Yes
Is Pandora application operating normally on the
smartphone?
(Without connecting to the unit)
Close and re-open Pandora
application on the
smartphone.
No
No
Is Pandora application
operating normally on the
smartphone (Without
connecting to the unit)?
Yes
iPhone:
Connect smartphone with the
unit via USB cable and try it
again
Yes
Contact Pandora for support
[email protected]
Try the following:
Android:
Connect smartphone with the
unit via Bluetooth connection
and try it again
iPhone:
1. Disconnect the USB
cable from the phone
and the vehicle USB
port and reconnect it
2. Connect the phone with
the unit with a knowgood USB cable
No
Is the problem fixed?
Yes
The problem was solved.
Android:
Disconnect the Bluetooth
connection with the unit
and reconnect
Is the problem fixed?
Yes
The problem was solved.
*Not available for Canadian model
81
No
Replace the
head unit.
2. Troubleshooting
*Pandora RADIO - Caution Message
Caution Message:
Failed to log into user's account. Please check your
login username and password on your mobile device.
Was the Pandora login info
correctly input?
No
Log into the Pandora
account correctly.
Yes
Is Pandora application operating normally on the
smartphone?
(Without connecting to the unit)
No
Close and re-open Pandora
application on the
smartphone.
No
Is Pandora application
operating normally on the
smartphone (Without
connecting to the unit)?
Yes
iPhone:
Connect smartphone with the
unit via USB cable and try it
again
Yes
Contact Pandora for support
pandora-support@pandora.com
Try the following:.
Android:
Connect smartphone with the
unit via Bluetooth connection
and try it again
Is the problem fixed?
Yes
The problem was solved.
No
iPhone:
1. Disconnect the USB
cable from the phone
and the vehicle USB
port and reconnect it
2. Connect the phone with
the unit with a knowgood USB cable
Android:
Disconnect the Bluetooth
connection with the unit
and reconnect
Is the problem fixed?
Yes
The problem was solved.
*Not available for Canadian model
82
No
Replace the
head unit.
2. Troubleshooting
*Pandora RADIO - Caution Message
Caution Message:
The selected Pandora station is no longer available.
Selected Pandora station is expired.
Choose another station and try it again.
Yes
The problem was solved
Is the problem fixed?
No
Is Pandora application operating normally on the
smartphone?
(Without connecting to the unit)
No
Close and re-open Pandora
application on the
smartphone.
Is Pandora application
operating normally on the
smartphone (Without
connecting to the unit)?
Yes
Yes
iPhone:
Connect smartphone with the
unit via USB cable and try it
again
Android:
Connect smartphone with the
unit via Bluetooth connection
and try it again
No
Contact Pandora for support
[email protected]
Try the following:
iPhone:
1. Disconnect the USB
cable from the phone
and the vehicle USB
port and reconnect it
2. Connect the phone with
the unit with a knowgood USB cable
No
Is the problem fixed?
Yes
The problem was solved.
Android:
Disconnect the Bluetooth
connection with the unit
and reconnect
Is the problem fixed?
Yes
The problem was solved.
*Not available for Canadian model
83
No
Replace the
head unit.
2. Troubleshooting
*Pandora RADIO - Caution Message
Caution Message:
Pandora Error.
Pandora server is under maintenance.
Try it again later.
Yes
The problem was solved
Is the problem fixed?
No
Is Pandora application operating normally on the
smartphone?
(Without connecting to the unit)
Close and re-open Pandora
application on the
smartphone.
No
Is Pandora application
operating normally on the
smartphone (Without
connecting to the unit)?
Yes
iPhone:
Connect smartphone with the
unit via USB cable and try it
again
Android:
Connect smartphone with the
unit via Bluetooth connection
and try it again
No
Yes
Contact Pandora for support
[email protected]
Try the following:
iPhone:
1. Disconnect the USB
cable from the phone
and the vehicle USB
port and reconnect it
2. Connect the phone with
the unit with a knowgood USB cable
No
Is the problem fixed?
Yes
The problem was solved.
Android:
Disconnect the Bluetooth
connection with the unit
and reconnect
Is the problem fixed?
Yes
The problem was solved.
*Not available for Canadian model
84
No
Replace the
head unit.
2. Troubleshooting
DCM
Conditions: “SOS” or “I” button does not respond
Operator’s voice is not heard
Operator cannot hear driver’s voice
STARLINK Telematics
does not work
“SOS” (red) and “I” (blue) buttons
Is DTC for DCM detected by using Subaru
Select Monitor?
Yes
Troubleshoot using Subaru Service Manual
“Telematics Service in Progress”
Screen
No
Does the display
change to “Telematics
Service in Progress”
screen?
Disconnect the “F” connector from the unit and
touch Pin 8 on the unit
to GND.
Does the display change
to “Telematics Service in
Progress” screen and
sound is muted?”
No
Yes
No
Yes
Replace the head unit
Is operator’s voice
heard normally?
No
Troubleshoot DCM
system using Subaru
Service Manual
Check speakers and AMP
(if equipped) and connection between the head
unit and speakers
Yes
Is an operator able to
hear driver’s voice?
No
Check microphone and
connection between the
head unit and microphone
Refer to Subaru Service Manual for details
Yes
The head unit is good
Refer to Subaru
Service Manual
for details
85
2. Troubleshooting
Siri is not enabled
Condition: Siri does not start
Siri is not enabled
Siri is not enabled
Does the device have Siri
function?
No or
Do not
know
Note: Android phone or device does not work
Yes
Is Siri turned ON?
Use iPhone or iPod touch
(iOS device) with Siri function
No
Turn ON Siri on the device
Yes
Is Bluetooth connected?
No
Turn ON Bluetooth on the
device and connect with the
head unit
iPhone5 Sample
Yes
Is hands-free phone in
use such as Calling or Receiving text messages?
No
Does the steering switch
work properly?
Yes
Try Siri after the call ends
No or
Do not
know
Yes
Disconnect the device
from the unit (no Bluetooth connection). Does
Siri work on the device
alone?
No
Check the steering switch
Note: To enable Siri, the
talk switch must be pressed
and held (if pressed and not
hold, Voice Recognition
System is enabled)
Refer to Subaru Service
Manual for details
Check the device
Suggestion: Turn OFF and
ON the device and try again
Talk switch
Yes
Replace the head unit.
• Available operations will differ based on iPhone and iPod touch.
• Functionality offered by Siri is dependent on the iOS version.
86
2. Troubleshooting
Siri does not recognize voice commands
Condition: Siri is enabled but does
not recognize voice commands
Siri does not recognize
voice commands
Does the microphone
work properly?
No or
Do not
know
Refer to Subaru Service Manual for details
Check the microphone
Yes
Do you use the same language on the Siri language setting?
No
Change Siri language setting on the device
- 💯【Conta.ct us for Support Directly】If you met any...
- 🔥🔥🔥【2026 AUTEL FLAGSHIP MK900BT MK900-BT, NEW...
- 🚗【3000+ ACTIVE TESTS (50➡3000+), SAME AS MS...
- 🚗【40+ HOT SERVICES FOR 150 MAKES (28+➡40+)】Full...
- 🚗【OE ALL SYSTEM DIAGNOSE, AUTO SCAN 2.0: SCAN LICENSE...
- 📌【We are Here for You】Dear valued customer, please be...
- 🚀【5X Faster Next-Level Hardware, Same as MK900/ MX...
- 🔥【3000+ Active Tests = MK900/MK900BT but...
- 📢【2026 U.S. Version, All-in-One as MK808S/ MK808Z...
- 🔥【28+ Hot Services for 150+ Brands】Same as MaxiCOM...
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: F10 Tehnical Sup
Replacement Service Bulletin Number:
MFR Communication Date: 2015-10-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way. THINKSCAN 689BT Bidirectional Scan Tool Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
- Full Bi-Directional Control & 3000+ Active Tests: Take control and test components like actuators, fuel injectors, relays, and cooling fans in real time. You’ll quickly see if the problem is in the part itself or the control module — saving you hours of guesswork and frustrating trial-and-error.
- Advanced ECU Coding Capabilities: Handle module matching and hidden feature activation with confidence. When you replace an ECU or want to customize settings, this obd2 scanner diagnostic bi directional tool gives you the professional-level capabilities you need without the dealership price tag.
- 34+ Useful Reset and Maintenance Functions: Complete everyday service tasks smoothly with a wide range of helpful reset and maintenance functions. Whether you’re keeping up with regular upkeep or tackling a specific job, this scanner makes maintenance simpler and less stressful for both DIYers and pros.
- Comprehensive Full System Diagnostics: Diagnose every major system — Engine, Transmission, ABS, SRS, TPMS, and more — all in one place. Finally stop wondering if you’re missing something important; get the full picture and clear codes with ease.
- Top Reasons to Choose the D7S OBD2 Scanner: XTOOL D7S car scan tool, an upgrade of XTOOL D7, offers comprehensive features for automotive technicians, workshops, and DIY enthusiasts 1. Upgraded Hardware: 2+64GB memory, rear camera, intuitive interface, foldable bracket 2. Complete Diagnostics: FCA
Autoauth, OE-level all system scan, 39+ maintenance services, 4K+ bidirectional, CANFD/DoIP protocol 3. Advanced Capabilities: ECU coding, PMI functions 4. Wide Compatibility: Support 10,000+ models, covering 99% vehicle brands 5. Multi-language: Available in 22+ languages, No IP Restrictions 6. 3-Year Updates: Save 300 bucks on software updates for the latest features and optimizations - 2026 Upgraded D7S Car Scanner Features: The newly 2026 D7S V2.0 scanner for car brings exciting features for advanced vehicle diagnostics and enhanced user experience 1. FCA AutoAuth: Now supports FCA SGW module for Chrysler, for Jeep, for Dodge (2018+), for Fiat (2017+), enabling faster vehicle communication without gateway restrictions 2. PMI (Offline ECU Programming): Allows for Ford, for Lincoln, and for Mazda ECU programming for new modules 3. Optimized Diagnostic Report 2.0: Personalized reports with logos and customer info for auto shops. Note: Compatibility varies by cars, please check before order
- Cost-effective ECU Coding Scan Tool for Specific Brands: Enhance your vehicle's performance with XTOOL D7S! This obd2 scanner all systems bidirectional offers advanced capabilities at an affordable price, supports online for BMW, for Benz and offline for BENZ, for MIT, along with PMI functions for Ford, for Mazda, and for Lincoln. Ideal for technicians and DIY enthusiasts, this automotive scanner diagnostic tool optimizes vehicle performance and enhances the driving experience. Note: Not for all cars and modules, please send car VIN to check the compatibility before purchase
- OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently
- 3 Years Software Update, Value for Money: With 3 years of software updates and 22+ languages(no IP restrictions), XTOOL D7S auto scanner code scanner ensures ongoing compatibility for the latest car models and improved diagnostic functions. This all system vehicle diagnostic scanner comes with a 30-day return policy and a 24-month repair for dependable performance. XTOOL are dedicated to your satisfaction, so enjoy seamless support and lifetime expert assistance. Should you encounter any issues or concerns, don’t hesitate to reach out XTOOL. D7S with newest update with 22 languages freely transfer without authorization, check details from setting-language or from XTOOL
- 【✅Compared to BOSSCOMM IF742, IF745 Offers Full-System Diagnostics】The BOSSCOMM IF745 car diagnostic scanner is an upgraded model of IF742. In addition to supporting all OBD2 Code Reader functions and 6 reset options (ABS/EPB/SAS/BMS/Oil/Throttle), it expands diagnostics from 4 systems (Check Engine/ABS/SRS/Transmission) to vehicle All systems, including Steering, Suspension, and Body Electronics. This provides deeper, more comprehensive diagnostic capabilities.
- 【✨10 OBD2 Functions】The BOSSCOMM IF745 scan tool’s DTC Lookup instantly translates fault codes into user-friendly explanations, its I/M Readiness feature streamlines emissions testing with a single tap, and Freeze Frame lets you pinpoint the exact moment of a fault for in-depth root-cause diagnosis. Combined with a live data dashboard and advanced diagnostics (O2S, OBMon, EVAP), it delivers comprehensive insights for confident troubleshooting.
- 【✨Deep Diagnostics for All Vehicle System Modules】Beyond code reading/clearing and ECU information retrieval, our all-in-one data stream feature lets you inspect all current fault codes and their locations across the vehicle’s systems. This vehicle code reader helps you turn off dashboard warning lights and perform a comprehensive self-check of your car at home—no more back-and-forth trips to the repair shop or hefty inspection fees.
- 【✨6 Essential Resets: ABS Bleeding, Oil, EPB, SAS, Throttle, BMS】The BOSSCOMM IF745 obd2 scanner diagnostic tool swiftly purges air from brake lines to restore braking sensitivity, fine-tunes maintenance cycles to eliminate false alerts, resolves parking brake issues with one-click control, recalibrates steering sensors for stability, optimizes engine idling/acceleration for smoother performance, and deeply resets battery systems to extend lifespan and range via precise parameter adjustments.❗NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨10,000+ Car Models, AutoVIN, 13 Languages】The BOSSCOMM IF745 vehicle scanner diagnostic tool covers 73+ global car brands and offers support in 13 languages, making it perfect for DIYers, auto mechanics, or as a thoughtful gift. With a single-click AutoVIN feature, it instantly retrieves vehicle serial numbers, streamlining diagnostics for users globally. This adaptable tool balances user-friendliness with precision, catering to both personal and professional requirements.✅Unsure about compatibility? Compatibility will vary on vehicles' model and year, pls reach us via 📧 [email protected] 📧 before purchase.
This product presentation was made with AAWP plugin.