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LT B 0 1 1 0 8 N A S 1

TECHNICAL BULLETIN
16 OCT 2017

© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians
with the knowledge, tools, and equipment required to do the job properly and safely. It informs these
Technicians of conditions that may occur on some vehicles, or provides information that could assist in
proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a
Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Land
Rover service facility to determine whether this bulletin applies to a specific vehicle.

I N F O R M AT I O N

SECTION:
415-01: Information and Entertainment Systems

S U B J E C T/ C O N C E R N :
InControl® Touch Pro™ Features May Not Function As Expected; Phase 3.0 Update

AFFECTED VEHICLE RANGE:

MODEL:
Discovery Sport (LC)

MODEL
YEAR:
2017 Onwards

VIN:
634012
Onwards

https://topix.landrover.jlrext.com/topix/content/document/view?id=831652

ASSEMBLY
PLANT:
Halewood

APPLICABILITY:
Vehicles With: InControl Touch
Pro

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MODEL:

MODEL
YEAR:

VIN:

ASSEMBLY
PLANT:

APPLICABILITY:

Range Rover Evoque
(LV)

2016 Onwards

166843
Onwards

Halewood

Vehicles With: InControl Touch
Pro

Range Rover Sport
(LW)

2017 Onwards

666892
Onwards

Solihull

Vehicles With: InControl Touch
Pro

Range Rover Sport
(LW)

2017 Onwards

124031
Onwards

Solihull

Vehicles With: InControl Touch
Pro

Range Rover (LG)

2017 Onwards

320324
Onwards

Solihull

Vehicles With: InControl Touch
Pro

MARKETS:
NORTH AMERICA

CONDITION SUMMARY:

SITUATION:
In response to customer feedback on the performance of the InControl® Touch Pro™ system, Jaguar
Land Rover has developed a software upgrade designed to enhance/introduce the following features
and functions:
• Introduction of text message capability to the InControl® Touch Pro™ system.
• Navigation screen supports switching between 'Night' and 'Day' mode.
• User able to synchronize the locations between the InControl Application (ICA) and the vehicle
navigation system.
• Improved Bluetooth® connectivity.
• 'Camera System Not Available, Consult Your Dealer' pop-up message displayed when selecting
reverse (R).
• Screen blank when restarting the vehicle after an immediate shut-down.

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CAUSE:
These may be caused by a software Issue.
NOTE:
The Phase 3.0 update is not applicable to the vehicles with the following: Rear Seat
Entertainment (RSE), Rear Seat Massage, and/or SVR models.
ACTION:
Should a Customer express concern, follow the appropriate Diagnostic Procedure -- 'A' or 'B' -- below.

PA RTS :
No Parts Required

TOOLS:



Jaguar Land
Rover-approved
Midtronics battery
power supply



Jaguar Land
Rover-approved
diagnostic tool
with latest SDD
software,
Calibration File,
and InControl©
Touch Pro™
Software


Jaguar Land
Rover-approved
diagnostic tool
with latest
PATHFINDER
software

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DTSE9G2/32GB
Jaguar Land
Rover-approved
USB memory
device

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WARRANT Y:

NOTE:
The Phase 3.0 update is not applicable to the vehicles with the following: Rear Seat
Entertainment (RSE), Rear Seat Massage, and/or SVR models.

NOTES:
Repair procedures are under constant review, and therefore times are subject to change;
those quoted here must be taken as guidance only. Always refer to TOPIx to obtain the latest
repair time.
The JLR Claims Submission System requires the use of causal part numbers. Labor only claims
must show the causal part number with a quantity of zero

DESCRIPTION
InControl Touch Pro - Software Update - Phase 2.5 To
Phase 3.0

SRO
87.01.50

TIME
(HOURS)
2.5

CONDITION
CODE
42

CAUSAL
PART
LR091126

NOTE:
Normal Warranty procedures apply.

DIAGNOSTIC PROCEDURE 'A': SDD

This Diagnostic Procedure is only for vehicles requiring the Jaguar Land Rover-approved
diagnostic tool with Symptom Driven Diagnostics (SDD).
CAUTION:
Vehicle must have Phase 2.5 update already installed. The Phase 3.0 update will be blocked if
Phase 2.5 has not been installed when completing the following steps. Refer to Technical
Bulletin LTB01009NAS for Phase 2.5 update details.

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NOTES:
This action will result in the navigation journey ETA share contacts being deleted from the
system. Please inform customers that any contacts previously stored in the navigation system
(not phone contacts) will need to be entered again upon completion.
The Phase 3.0 update is not applicable to the vehicles with the following: Rear Seat
Entertainment (RSE), Rear Seat Massage, and/or SVR models.
This procedure requires the Jaguar Land Rover-approved USB memory device
DTSE9G2/32GB.
1

CAUTIONS:
Make sure that the Jaguar Land Rover-approved diagnostic tool is connected to the
internet at least once every 24 hours.
This procedure requires DVD151.00, Calibration File 278, InControl Touch Pro
Software 005.02, and the Vehicle Communication Interface (VCI) on the latest level as
per VCI Update Instructions available on TOPIx.
If a DA VCI device is used for the update, it MUST be on a firmware level of 63 or
later.
The software transfer process can take some time, please be patient. The vehicle
ignition will turn 'OFF' during this transfer which is normal – do not touch the
Start/Stop button unless instructed to do so.
Before starting, make sure that the Infotainment screens display the 'Home' screen
with the ignition 'ON'. If not (i.e. the display screens show the leaper or the front
screen is blank), lock the vehicle and leave for 5 minutes, then unlock the vehicle.
Switch the ignition 'ON' and check the display screens again.
When downloading, it is critical NOT to disturb the Data Link Connector (DLC)
connection. Any interruption in connection between VCI and the DLC connection will
result in a failure and may not be recoverable.
Connect the Jaguar Land Rover-approved battery support unit.

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CAUTION:
Disconnect all customer USB devices that are connected in any of the vehicle front and
rear USB ports (as applicable) before connecting the Jaguar Land Rover-approved
diagnostic tool and commencing with the software update. After successfully
completing the update and after disconnecting the Jaguar Land Rover-approved
diagnostic tool, reconnect the customer USB devices back to their original location.
Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a new
session.

3

Follow the on-screen prompts, allowing the diagnostic tool to read the VIN, identify the
vehicle, and initiating the data collect sequence.

NOTE:
The Phase 3.0 update is not applicable to the vehicles with the following: Rear Seat
Entertainment (RSE), Rear Seat Massage, and/or SVR models.
4

CAUTIONS:
At the start of this process, the Jaguar Land Rover-approved diagnostic tool will
transfer a large number of files to the Jaguar Land Rover-approved USB memory
device. These will then be transferred to the vehicle.
The Jaguar Land Rover-approved diagnostic tool may prompt 'No Update Required'
in the software resolution screen; however, this software does require updating;
select the green 'tick' (✓) to continue the download.
NOTE:
The infotainment screen display will go blank or change color during this update. This is
normal behavior and is to be expected when the software is being updated in the
InControl Touch Pro control module.
If the hyperlink is not available, the application can be found as follows:

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1 Select the Diagnosis Session Type.
2 Select the following symptom:
Electrical - Information and entertainment system - Entertainment system
3 Run and close the Datalogger tool to reveal the 'Extras' tab.
4 Select the Extras tab.
5 From 'Recommendations', run the Configure existing module - Update to phase 3:
InControl Touch Pro option.
5

NOTES:
This application will begin and the InControl Touch Pro Health Check will display onscreen. The InControl Touch Pro Health Check will make sure that all conditions are
correct before the software update can begin. In the event of a failure condition
being identified by the InControl Touch Pro Health Check, follow the on-screen
instructions to rectify the failure condition and then retry the application. The
application will not continue until all conditions are correct - all InControl Touch Pro
Health Check failure conditions MUST be rectified.
When the Jaguar Land Rover-approved diagnostic tool is formatting the USB memory
device and copying over the Phase 3.0 package to the USB memory device, the tool
will finish and advise the technician to install the USB memory device into the
vehicle’s socket. The vehicle’s ignition must be ON, and the IMC must be ON and
fully booted. This process can take up to 90 seconds.
Follow all on-screen instructions until prompted to insert the Jaguar Land Rover-approved
USB memory device into the diagnostic tool. Do as instructed before proceeding.

6

Follow all on-screen instructions until prompted to transfer the USB memory device from the
diagnostic tool to the vehicle.

7

Transfer the USB memory device into the vehicle before proceeding on the Jaguar Land
Rover-approved diagnostic tool.
If the Jaguar Land Rover-approved diagnostic tool displays an error, refer to the
TROUBLESHOOTING section and perform the relevant action to complete the

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update.
8

Delete paired Bluetooth® devices:
1 Select the phone on the vehicle touchscreen.
2 Select Settings.
3 Select Bluetooth® Settings.
4 Select Forget all devices.
Once completed, 'All Devices Forgotten' will be displayed.
When all tasks are complete, go to the next Step.

9

Delete Customizable Home Page (CHP):
1 Swipe across to the first CHP on the vehicle touchscreen.
2 Press and hold until you are in 'edit' mode.
If there is more than one CHP page, scroll to the last page.
There will be a 'Bin' icon in the footer.
3 Select the 'Bin' to delete that page.
4 The first Home Page created will not have this 'Bin' option; it requires the user to
delete everything one by one.
When all tasks are complete, go to the next Step.

10

Select the Settings icon on the vehicle touchscreen.
1 Select All settings
2 Select Features.
3 Scroll down and select Live.
4 Select Delete Live.
5 Select Yes to continue.
When all tasks are complete, go to the next Step.

11

If the vehicle has navigation journey ETA share contacts set up, the contacts must be deleted.
1 Select Navigation function.

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