2 Select Settings.
3 Select Navigation Settings.
4 Select Edit profile.
5 Scroll down and select Contacts.
6 Select the Edit button displayed in line with the contact screen title.
7 Select Check all.
8 Select Delete,
9 Confirm 'delete action'.
When all tasks are complete, go to the next Step.
12

Exit the current session.
1 Select the Session tab.
2 Select the Close session option.
3 If necessary, set the vehicle to 'Transit mode'.
When all tasks are complete, go to the next Step.

13

Disconnect the diagnostic tool, battery support unit, and USB memory device from the
vehicle.

14

Turn off the vehicle for a minimum of 10 minutes, to allow the vehicle modules to shut down.

TROUBLESHOOTING:

• In the event that an error is experienced during the software update process, the strategy
implemented in the Jaguar Land Rover-approved diagnostic tool can identify an error if the InControl
Touch Pro is unable to complete the required process.
• If an error is displayed, refer to the table below and complete the appropriate Action.
ERROR CODE

CONCERN

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ACTION REQUIRED

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ERROR CODE

CONCERN

21 Communication
error

Busy or no response
from the module.

ACTION REQUIRED
21 - Communication error
1. Follow all on-screen instructions to exit the application.

2. Perform a battery hard reset.
3. Complete the 'Configure existing module - InControl Touch Pro'
application again.

06 - Media not
found

USB memory device
not found in the
vehicle.

NOTE:
The Jaguar Land Rover-approved diagnostic tool will prompt the
user to swap the USB memory device to the adjacent USB port in the
event that the module is unable to read the USB memory device.
When this action is completed and the green 'tick' (✓) selected, the
module will attempt to continue the application using the adjacent
USB port.
06 - Media not found
1. Follow all on-screen instructions to exit the application.
2. Perform a battery hard reset.
3. Complete the 'Configure existing module - InControl Touch Pro'
application again using the Jaguar Land Rover-approved USB memory
device.
4. If the error code '06 - Media not found' is displayed again, further
checks will be required to determine if it is a USB memory device concern
or a vehicle concern.
5. Potential concerns:
- Non-JLR-approved USB memory device
- Faulty USB memory device
- Vehicle concern between module and USB port (USB hub, connector,
or cable issue)

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ERROR CODE
02 - File not
found

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CONCERN
File required by the
module has not been
found on the USB
memory device due
to file transfer issue.

ACTION REQUIRED
NOTE:
The Jaguar Land Rover-approved diagnostic tool will prompt the
user to swap the USB memory device to the adjacent USB port in the
event that the module is unable to read the USB memory device.
When this action is completed and the green 'tick' (✓) selected, the
module will attempt to continue the application using the adjacent
USB port.
02 - File not found
1. Follow all on-screen instructions to exit the application.
2. Perform a battery hard reset.
3. Complete the 'Configure existing module - InControl Touch Pro'
application again using the USB memory device.
4. If the error code '02 - File not found' is displayed again, further checks
will be required to determine if it is a USB memory device concern or a
vehicle concern.
5. Potential concerns:
- Non-JLR-approved USB memory device
- Faulty USB memory device
- Vehicle concern between module and USB port (USB hub, connector,
or cable issue)

01 - General
Failure

Module concern.

01 - General failure
1. Follow all on-screen instructions to exit the application.
2. Submit a Technical Assistance (TA) request titled '01 General Failure
Recovery'.
- All session files which contain this error must be attached.

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ERROR CODE
0A - Invalid
signature

CONCERN
Corrupted NGI
software files on the
Jaguar Land Roverapproved diagnostic
tool or USB memory
device.

ACTION REQUIRED
0A - Invalid signature
1. Follow all on-screen instructions to exit the application.
2. Complete the 'Configure existing module - InControl Touch Pro'
application again on the same Jaguar Land Rover-approved diagnostic
tool and use a different Jaguar Land Rover-approved USB memory
device.
3. If error code '0A - Invalid signature' is displayed again, the relevant
Jaguar Land Rover-approved diagnostic tool has a corrupt file installed
and the diagnostic tool would require F2 recovery procedure and another
Jaguar Land Rover-approved diagnostic tool should be used to complete
the update.

Module
recovery in
progress (30
minute process)

The software
download has failed
and the module is
recovering to a
previous level.

Module recovery in progress
1. Do not touch the vehicle.
2. Allow the recovery process to complete fully.
3. Follow all on-screen instructions to exit the application.
4. Complete the 'Configure existing module - InControl Touch Pro'
application again.

1

NOTE:
In the event that an error is displayed which is not listed in the above table, then select
green 'tick' (✓) when prompted ‘Would you like to retry?’ if the update fails to complete
successfully.
Submit a Technical Assistance (TA) request in the following instances:
If the software update fails due to an error listed in the TROUBLESHOOTING
table and the recommended actions do not resolve the concern.
If the software update fails due to an error which is not listed in the
TROUBLESHOOTING table and repeated retries have proved unsuccessful.

When submitting a TA request, include in the heading the relevant Technical Bulletin/Service Action
number related to the software update. State the error and actions completed and attach the relevant
session file to the TA.
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Submit a Diagnostic Product Quality Report in the following instances:
If assistance is required to complete the F2 Recovery procedure to the Jaguar
Land Rover-approved diagnostic tool.

D I A G N O S T I C P R O C E D U R E ' B ' : P AT H F I N D E R

This Diagnostic Procedure is only for vehicles requiring the Jaguar Land Rover-approved
diagnostic tool with PATHFINDER.
NOTES:
This action will result in the navigation journey ETA share contacts being deleted from the
system. Please inform customers that any contacts previously stored in the navigation system
(not phone contacts) will need to be entered again upon completion.
This procedure requires the Jaguar Land Rover-approved USB memory device
DTSE9G2/32GB.
1

CAUTIONS:
Make sure that the Jaguar Land Rover-approved diagnostic equipment is connected
to the internet at least once every 24 hours.
This procedure requires Pathfinder version 105 loaded or a later version.
The software transfer process can take some time, please be patient. The vehicle
ignition will turn 'OFF' during this transfer which is normal – do not touch the
Start/Stop button unless instructed to do so.
Before commencing, make sure that the Infotainment screens display the 'Home'
screen with the ignition ‘ON’. If not (i.e the display screens show the Jaguar logo or
the front screen is blank), lock the vehicle and leave for 5 minutes, then unlock the
vehicle. Switch the ignition ‘ON’ and check the display screens again.
When downloading, it is critical NOT to disturb the Data Link Connector (DLC)
connection. Any interruption in connection between VCI and the DLC connection will

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result in a failure and may not be recoverable.
Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle
battery.
2

CAUTION:
Disconnect all customer USB devices that are connected in any of the vehicle front and
rear USB ports (as applicable) before connecting the Jaguar Land Rover-approved
diagnostic tool and commencing with the software update. After successfully
completing the update and after disconnecting the Jaguar Land Rover-approved
diagnostic tool, reconnect the customer USB devices back to their original location.

NOTE:
The Jaguar Land Rover-approved diagnostic tool must be loaded with PATHFINDER
version 105 (or later).
Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a new
session.
3

NOTE:
The Jaguar Land Rover-approved diagnostic tool will read the correct Vehicle
Identification Number (VIN) for the current vehicle and automatically take the vehicle
out of Transit mode if required.
Follow the on-screen prompts.

4

Select ECU Diagnostics.

5

Select Infotainment Master Controller [IMC].

6

Select ECU Functions.

7

Select Update to Phase 3.0 – InControl Touch Pro.

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NOTES:
When the Jaguar Land Rover-approved diagnostic tool is formatting the USB memory
device and copying over the Phase 3.0 package to the USB memory device, the tool
will finish and advise the technician to install the USB memory device into the
vehicle’s socket. The vehicle’s ignition must be ON, and the IMC must be ON and
fully booted. This process can take up to 90 seconds.
Follow all on-screen instructions until prompted to insert the Jaguar Land Roverapproved USB memory device into the Jaguar Land Rover-approved diagnostic tool.
Do as instructed before proceeding.
Follow all on-screen instructions until prompted to transfer the Jaguar Land Rover-approved
USB memory device from the Jaguar Land Rover-approved diagnostic equipment to the
vehicle.

9

Transfer the Jaguar Land Rover-approved USB memory device into the vehicle before
proceeding on the Jaguar Land Rover-approved diagnostic tool.

10

Follow all on-screen instructions until the application prompts 'Remove the Jaguar Land Rover
approved USB memory device from the vehicle'.

11

Follow all on-screen instructions until the application completes successfully.

12

Delete paired Bluetooth® devices:
1 Select the phone on the vehicle touchscreen.
2 Select Settings.
3 Select Bluetooth® Settings.
4 Select Forget all devices.
Once completed, 'All Devices Forgotten' will be displayed.
When all tasks are complete, go to the next Step.

13

Delete Customizable Home Page (CHP):
1 Swipe across to the first CHP on the vehicle Touchscreen.

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2 Press and hold until you are in 'edit' mode.
If there is more than one CHP page, scroll to the last page.
There will be a 'Bin' icon in the footer.
3 Select the 'Bin' to delete that page.
4 The first Home Page created will not have this 'Bin' option; it requires the user to
delete everything one by one.
When all tasks are complete, go to the next Step.
14

Select the Settings icon on the vehicle touchscreen.
1 Select All settings
2 Select Features.
3 Scroll down and select Live.
4 Select Delete Live.
5 Select Yes to continue.
When all tasks are complete, go to the next Step.

15

If the vehicle has navigation journey ETA share contacts set up, the contacts must be deleted.
1 Select Navigation function.
2 Select Settings.
3 Select Navigation Settings.
4 Select Edit profile.
5 Scroll down and select Contacts.
6 Select the Edit button displayed in line with the contact screen title.
7 Select Check all.
8 Select Delete,
9 Confirm 'delete action'.
When all tasks are complete, go to the next Step.

16

Exit the current session.
1 Select the Session tab.

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2 Select the Close session option.
3 If necessary, set the vehicle to 'Transit mode'.
When all tasks are complete, go to the next Step.
17

Disconnect the diagnostic tool, battery support unit, and USB memory device from the
vehicle.

18

Turn off the vehicle for a minimum of 10 minutes, to allow the vehicle modules to shut down.

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