Fulgenzi, Danielle
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Attachments:

NNA Service Actions & Campaigns
Monday, November 30, 2020 1:45 PM
*NNA-NIS-DOM; *NNA-NIS-FOMs; *NNA NIS RAM; *NNA NIS RGM
*NNA NIS Service Actions & Campaign Announcements; *NNA NIS AGMs; NNA NIS
RVP
INFORMATION: AFTERSALES: DEALER SUPPORT: Takata Recall - Owner Re-notification
via UPS and U.S. Mail
Nissan General Model-Letter-111820.pdf; Nissan Sentra Model-Letter-111820.pdf

Follow Up Flag:
Flag Status:

Follow up
Completed

Subject:

Nissan Aftersales Division
Electronic Field Communication
INFORMATION
Date: November 30, 2020
To: FOMs, DOMs, RAMs, & RGMs
Subject: INFORMATION - Takata Recall - Owner Re-notification via UPS and U.S. Mail
Details Summary:
Starting this week Nissan is initiating a special delivery re-notification mailing to owners affected by the
Takata recall. These 125,383 mailings will occur via United Parcel Service in a UPS Ground envelope and a
label with the words “URGENT SAFETY RECALL” in red. Owners residing in Alaska, Hawaii, or using a P.O.
Box as their primary address will receive a certified proof of delivery mail from the postal service.
Because of COVID-19 recommended practices, owner signatures will be waived, but the special delivery
is intended to capture owners’ attention and signal the importance of this repair.
These re-notifications, in English and Spanish, will urge customers to contact their dealer for a free recall
remedy as soon as possible! To reinforce the risk and urgency of repair, letters to Sentra owners will also
make them aware that there have been 18 confirmed rupture cases in Sentra vehicles that had an
open recall. Nissan expects this targeted outreach activity to motivate a higher percentage of
customers to complete the Takata recall. Similar initiatives for other manufacturers have seen a
significant jump in response rates and completed repairs in the following weeks. We need dealer
support to make this effort successful!
This notice is being sent to make dealers aware of this mailing initiative so they can prepare their staff to
help drive completions, consider any additional outreach, and respond to any questions that arise
regarding the legitimacy and urgency of the special notification.
What Dealers Should Do:

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2.
3.

Dealers should stock the necessary parts and make efforts to support the repairs as quickly as
possible. Nissan requests same day or week appointments as much as possible and offer Takata
recall services on weekends too if your service department is open.
If possible, offer mobile service. Each mobile repair is eligible for $100 incentive on top of parts and
labor. Refer to Takata campaign announcements for additional details.
If a customer requests towing, free towing to the nearest Nissan dealership is available by calling 1888-737-9511.

Final Repair Part #

Model
Year

Model

200206

Sentra

20072011

Versa
Sedan

20072012

20012003

FINAL
Campaign
Repair ID
PM683
PM684

PM657
PM665
PM676
PM818
PM823
PM826

Versa
Hatchback

Maxima

INFLATOR
NA

HARNESS

MODULE

Module Kit
Sub
(Requires
Original
module)

NA

98515-4Z60E

NA

98510-EM48C
98510-EM48D
98515-EM39A
98515-EM39B

98561-7999E

NA

K8515-4Y98A
K8515-4Y98C
K8515-4Y98D
K8515-4Y98E

K8525-4Y90C

98561-7998E

B4A675W50D

K8515-5W59B
K8515-5W59C
K8515-5W59E

NA

98561-EM39A

NA

Use inflator for
campaign
NA

Pathfinder

Module is equivalent
for service
replacement

Use module kit &
inflator for campaign

R1711
R1712
200204

Comments
Use module for
campaign or service
replacement

Module is equivalent
for service
replacement
Use inflator for
campaign
Module is equivalent
for service
replacement

Release Schedule:
Owner
Notification

Nissan will send owner notifications between November 30 and December
7, 2020.




Alaska, Hawaii, and P.O. Box mailings: ~10,000
Sentra mailings: 49,919
All other UPS: 65,464

Attachments (2):
1.
2.

Nissan Owner Letter
Nissan Sentra Owner Letter

Dealer Communication:

2

The information is being sent to all Nissan field personnel and dealer personnel in the following positions
on November 30, 2020.

Position Name
Assistant Parts Manager
Assistant Service Manager
Dealer Principal
Executive Manager
General Manager
General Sales Manager
Part & Service Director
Parts Director
Parts Manager
Service Advisor/Consultant
Service Advisor/Consultant - Express Service
Service Director
Service Manager
Warranty Administrator
If any dealers are not receiving this information via email from the
campaignannouncements@nissan-usa.com mailbox, please check spam folders and enable their
inbox to process these emails as a safe sender. All dealer email addresses for these positions are taken
from the dealer portal (NNAnet) and updated regularly. Dealers should verify the dealer portal
administrator has the current contact information entered for these key positions to ensure information
is received.
Please cascade as necessary.
Originator: Andrea Bennett
Phone: 615-725-5481
Email: Andrea.Bennett@nissan-usa.com
Division: Aftersales
Department: Dealer Support

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