k. Press and hold the ON/OFF switch until CRUISE displays without the distance scale. This is
regular cruise control.
Adaptive Cruise Control Display
ON/OFF
Switch

50
mph

ACC
Distance
Switch

Distance Scale
Figure 5

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12. SQUEAKS, RATTLES, AND WIND NOISE.
Check for any abnormal noise and vibration during your road test, including driveline, pedal, or
steering wheel vibration. Listen for rattles and squeaks from interior components (e.g. glovebox,
seats). Correct them as necessary.
Be sure to close all windows and sunroof and turn off the audio during this inspection.
13. STEERING OPERATION AND WHEEL ALIGNMENT.
Make sure the steering wheel is centered when the vehicle is traveling straight ahead.
The vehicle should track straight on a level surface, without pulling or drifting. If a problem is identified,
correct it. Refer to the Service Manual for adjustment procedures.
14. BRAKE PERFORMANCE AND ANTI-LOCK BRAKE SYSTEM (ABS) OPERATION.
Brake Performance
The vehicle should brake smoothly and in a straight line. There should be no abnormal noise
(including squeaks) or vibration while braking. The brake pedal should feel firm, not soft or mushy.
ABS Operation (if equipped)
!

WARNING

Always check that no vehicles are behind you when checking ABS.
In a safe location with no other vehicles or objects around, check the operation of the ABS system.
During hard braking, the vehicle should come to a controlled, straight stop. You will feel some pedal
pulsation and may hear normal operating sounds from the ABS system.
15. WINDSHIELD WIPER AND WASHER OPERATION (front and rear)
Windshield Washer Aim (front and rear)
a. Check washer aim, both front and rear (if equipped).
b. Vehicles equipped with intelligent windshield washer - Pull the windshield washer lever for
approximately 0.5 seconds. Confirm the washer sprays between wiper blade sweeps, for a total
of 4 sprays. Refer to the Service Manual (Group 51 Exterior) for details of intelligent washer
operation.
c. Make any needed adjustments, referring to the Service Manual. Submit a warranty claim for
adjustments performed.
Windshield Wiper Operation (including rear if equipped)
a.

Verify correct wiper operation during all speeds. If streaking occurs, clean the wiper blades with
a cloth soaked in a mild detergent.

b. Make sure the wipers park properly.
16. HEATER AND AIR CONDITIONING (A/C) OPERATION (if equipped).
Check for proper operation of all modes, air intake selection, and temperature control. Check the fan
speed and check for any unusual fan noises.
Make sure the air intake control is in the RECIRC position. Using the thermometer placed in the center
air outlet before the test drive, check for proper cooling when the air conditioner is operating. Refer
to the Service Manual for temperature specifications or test conditions for the particular model. When
finished, leave the air intake door in the fresh (outside air) position.
17. HOT ENGINE IDLE SPEED WITH A/C ON AND OFF.
With the engine at operating temperature, check the idle quality with the air conditioning ON and OFF.
18. Check PARKING BRAKE.
Park the vehicle on a slight incline and leave the transmission in NEUTRAL. Apply the parking brake.
With your foot off the service brake, the parking brake should hold the vehicle from moving.
NOTE: Count the number of “click” notches it takes to engage the parking brake. If more than 8, adjust the
parking brake according to Service Manual procedures.

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19. Check ATF/CVTF.
With the parking brake applied and the engine running, check automatic transmission fluid level as
per the Service Manual. Add or extract fluid if necessary to ensure the level is at the HOT mark on
the dipstick.
20. Record the ENDING mileage.
Record the ending mileage of your road test on the PDI form.

G. FINAL STEPS FOR TECHNICAL INSPECTION
D

Sign and date the Technician's Signature area on the PDI form. Leave the form with the vehicle for
the Detail Specialist to complete Detailing After PDI.

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D

Sign and install the PDI Quality Assurance Pledge decal.

DETAIL INSPECTION

A. DETAILING BEFORE PDI
BEFORE YOU START:
D

Always keep your hands and uniform clean when performing a PDI.

D

To protect the interior of the vehicle, be sure to remove sharp objects from your body and
clothing before starting the detailing procedures.

Make sure the following information is recorded in the spaces provided on the PDI form:
D

Repair order number

D

Model

D

Dealer stock number

D

Model Year

D

Ignition key code

D

Vehicle Identification Number (VIN)

D

Wheel lock code (if equipped)

1. RAP-FILM REMOVAL (if applicable).
Before a technician can perform the Technical portion of a PDI, the protective film (RAP-film) must
be removed from the exterior body surfaces.
NOTE: For easiest removal, RAP-film temperature should be between 32_F (0_C) and 122_F (50_C).

Figure 6

For certain models, the driver entry area is protected by
a clear RAP-film placed on the scuff plate and/or lower
door area. This is to protect the area from damage while
the vehicle is available for viewing by customers or in
dealer storage, improving Initial Quality Survey (IQS)
scores. The Outlander is protected in both areas and the
Lancer is protected on the lower door only.
THIS AREA SHOULD REMAIN PROTECTED BY THE
CLEAR RAP-FILM UNTIL THE VEHICLE IS
DELIVERED TO THE FINAL RETAIL CUSTOMER.
Please do not remove clear RAP-film from the lower
door or sill area prior to retail delivery.

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a. Remove the exterior RAP-film from all body surfaces.
D

If the temperature of the vehicle body is higher than 122_F (50_C), the film softens, allowing
more residue to remain on the body surface. For easier removal, decrease the temperature
of the vehicle body surface to less than 104_F (40_C) with cool water and/or store the vehicle
inside, out of the sun.
OR

D

If the body surface temperature is lower than 32_F (0_C), increase the temperature using
warm water or put the vehicle inside a heated facility until the body surface temperature rises.

Then, starting at the corners, pull up on the RAP-film, fold it back, and pull it off at an angle of
180 degrees to minimize glue residue.
b. Wash the vehicle with water.
NOTE: ALL RAP-FILM MUST BE REMOVED AFTER 5 MONTHS

2. !! IMPORTANT !! Remove RAP-FILM RESIDUE
A line of adhesive residue can form at the edge of the
RAP-film. As the film shrinks due to exposure to the
elements, the adhesive is exposed and collects dirt
and other debris. Use either of the following methods
to remove RAP-film residue from the body surface.

Figure 7

D

If there is a considerable amount of residue,
remove it by wiping down the affected body
surface area with isopropyl alcohol, diluted 50%
with mineral spirits (petroleum benzene).
OR

D

If there is only a small amount of residue, use a very
mild (white) polishing compound on the affected
surface area.

For details on removing RAP-film and residue, refer to
TSB-97-00-006 & TSB-00-00-002.

3. Inspect for PAINT DAMAGE.
a. Inspect the vehicle's surfaces for paint swelling (paint will have a milky appearance). This
condition occurs when moisture is trapped between the RAP-film and the body panel surface.
b. Most occurrences of paint swelling can be corrected by parking the vehicle in bright sun light for
approximately one hour.
NOTE: If the above repairs are not successful for correcting paint swelling, refer to the paint repair procedures
in the Body Repair Manual for the model.

c. It is recommended that the Technical Inspection be completed at this time. Continue with the
Detailing After PDI section after the Technical Inspection is finished.
Whenever possible, install all accessories and dealer-installed options BEFORE performing
Detailing and Final Delivery Preparation.

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B. DETAILING AFTER PDI
1. Remove RAP-FILM (if not already done). Refer to previous Detailing Before PDI section.
2. Wash ALL EXTERIOR BODY PANELS.
a. Always make sure the windows and sunroof (if equipped) are fully closed.
b. Wash all body panels with water, not in direct sunlight.
c. Start washing from the roof, working downward, using a sponge and water.
d. After washing, wipe water from body surfaces using a chamois or soft cloth.
NOTE: When using a high-pressure washer avoid directing high-pressure spray at weatherstrips.

3. Check for WATER LEAKS immediately after washing.
In some cases, it may take 4 minutes or longer to produce any evidence of a leak.
During storage, when the vehicle has been exposed to rain with the RAP-film removed, or while
washing the vehicle, note any water leaks that may require repair.
Remember, the source of the water leak is not always where the leak appears. To accurately locate
and repair a leak, a thorough understanding of the conditions the leak was identified must be made
known to the person making repairs.
4. Wash and inspect ALL WHEELS; THOROUGHLY REMOVE ALL GLUE RESIDUE; Apply TIRE
DRESSING.
a. Install any missing tire valve caps using the correct cap. TPMS equipped vehicles require specific
valve caps. Your parts department can provide the correct part for the vehicle. Refer to
TSB-12-31-001 for information.
b. Wash the wheels with mild detergent and rinse with water. See TSB-09-31-005 for information.
c. After washing, wipe water from wheels using a chamois or soft cloth.
d. Inspect wheels and tires for nicks, scratches, and other damage.
e. Clean off any residue or foreign material.
f. Apply tire dressing to each tire.
g. Wipe dry with a clean cloth.
5. Check DOOR AND TRUNK OPENING CLEANLINESS AND UNDERHOOD CLEANLINESS.
Wipe off any dirt with a damp cloth.
Underhood
a. Remove any debris such as leaves, etc. from the engine compartment.
b. Wipe up any fluid spills and note any evidence of leakage on the repair order.
c. Wipe down the engine compartment components with a damp cloth.
6. Inspect PAINT AND ALL BODY PANELS FOR DAMAGE, ALIGNMENT, AND FIT & FINISH.
a. Check for scratches and dents. Inspect the body panels from different angles.
b. Check the alignment of all body panels for uniform gaps and flushness. All body panels should
be flush with their adjoining panels and all gaps should be uniform.
c. Inspect painted surfaces for uniform color. Inspect from different angles.
d. Inspect painted areas for damage. Note any discrepancies on the repair order.
e. Inspect painted areas for environmental fallout such as acid rain and rail dust. Remove any fallout
by following MMNA-approved techniques.
NOTE: If any paint damage is noted, refer to TSB-92-51-001 and training video #44.

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7. Inspect ALL GLASS FOR DAMAGE AND CLEANLINESS, INSIDE AND OUTSIDE.
Use a suitable glass cleaner and wipe dry with a soft lint-free cloth.
a. Use an approved glass polish to remove minor scratches and imperfections.
b. If there is a problem with any glass, follow your dealer's procedures to correct it.
8. Inspect ALL MOLDING, TRIM, AND CHROME PARTS, AND REMOVE PROTECTIVE TAPE.
a. Inspect the moldings, trim, and chrome parts for looseness, proper alignment, and cleanliness.
b. Clean off any residue.
c. Note any items that need corrected. Remember, repairs are not part of your PDI time. Follow
warranty policy and procedures.
9. Inspect ALL WEATHERSTRIPPING AND RUBBER MOLDINGS.
a. Inspect all weatherstrips and rubber moldings for damage. Make sure they are securely attached.
b. Clean off any residue.
10. Clean the INTERIOR and check ALL INTERIOR PANELS AND TRIM FOR PROPER FIT.
a. Wipe plastic interior components with a soft damp cloth.
b. Remove minor stains and soil using a mild detergent, then wipe dry with a clean, soft cloth.
c. Check alignment of all interior panels and trim for uniform gaps and flushness. All interior panels
and trim should be flush with their adjoining panels, and all gaps should be uniform.
NOTE: DO NOT remove the protective seat covers at this time.

11. Check for STAINS, DIRT, SCUFFS, OR TEARS.
If stains or soil are found on interior trim, do the following:
a. Clean with a mild soap solution or reliable vinyl cleaner.
b. Apply a small amount of solution with a clean cloth or sponge and work into a lather, then wipe
with a damp cloth.
c. When the lather has been removed, wipe again with a soft, clean dry cloth.
NOTE: Damage and/or stains which cannot be removed using the above method should be noted on the
repair order and corrected prior to customer delivery.

12. Latch SECOND ROW CENTER SEAT BELT: Outlander/Outlander Sport/RVR.
Due to its unique arrangement, latch the center seat belt for the second row seat for display purposes
(refer to TIN-13-52A-001 for details).
13. Check that DOOR EDGE GUARDS ARE IN PLACE.
Check that door edge guards are in the proper position and securely fastened.
14. Install the CARGO NET (if applicable).
Install the cargo net according to the instructions in the package or vehicle Owner's Manual.
15. Place PAPER MATS IN ALL FLOOR AREAS.
Install paper floor mats on the driver's side and all passenger areas of the vehicle.
16. Check HEADLINER AND SUN VISOR CLEANLINESS.
If stains or soil are found on the headliner or sun visors:
a. Clean with a mild soap solution or reliable vinyl cleaner.
b. Apply a small amount of solution with a clean cloth or sponge and work into a lather, then wipe
with a damp cloth.
c. When the lather has been removed, wipe again with a soft, clean dry cloth. After cleaning the
headliner, use a small brush to raise the nap on the headliner material.
17. Disengage (pull up) the IOD (Ignition Off Draw) FUSE (Vehicles to be Stored).

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FINAL DELIVERY PREPARATION
1. Engage (push down) the IOD (Ignition Off Draw) connector (Vehicles from Storage).
2. Wash ALL EXTERIOR BODY PANELS.
a. Always make sure the windows and sunroof (if equipped) are fully closed to prevent water entry.
b. Wash all body panels with water, not in direct sunlight.
c. Start washing from the roof, working downward, using a sponge and water.
d. After washing, wipe water from body surfaces using a chamois or 100% cotton terry towel.
NOTE: When using a high-pressure washer avoid directing high-pressure spray at weatherstrips.

3. Wash ALL WHEELS AND APPLY TIRE DRESSING.
a. Install any missing valve stem caps with the correct cap. TPMS equipped vehicles require specific
caps. Your Parts department can provide the correct part for the vehicle.
b. Wash the wheels with mild detergent and rinse with water. See TSB-09-31-005 for information.
c. After washing, wipe water from wheels using a chamois or 100% cotton terry towel.
d. Apply tire dressing to each tire.
e. Wipe dry with a clean cloth.
4. Check DOOR AND TRUNK OPENING, AND UNDERHOOD for CLEANLINESS.
Wipe off any dirt with a damp cloth.
UNDERHOOD:
a. Remove any debris such as leaves, etc. from the engine compartment.
b. Wipe up any fluid spills. Note any evidence of leakage on the repair order.
c. Wipe engine compartment components with a clean damp cloth.
5. Inspect ALL BODY PANELS FOR DAMAGE AND ALIGNMENT.
Check for scratches and dents. Inspect the body panels from different angles.
6. Inspect ALL PAINTED SURFACES FOR DAMAGE AND FINISH QUALITY.
a. Inspect painted surfaces for uniform color. Inspect from different angles.
b. Inspect painted areas for damage.
c. Inspect painted areas for environmental fallout, such as acid rain and rail dust. Remove any fallout
by following MMNA-approved techniques.
NOTE: If any paint damage is noted, refer to TSB-92-51-001 and training video #44.

7. Clean ALL GLASS (INSIDE AND OUT); Inspect ALL GLASS for DAMAGE.
a. Use a suitable glass cleaner and wipe dry with a soft lint-free cloth.
b. Clean any dirt off the wiper blades.
c. Use an approved glass polish to remove minor scratches and imperfections.

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8. Inspect ALL MOLDING, TRIM, AND CHROME PARTS.
a. Inspect the moldings, trim, and chrome parts for looseness, proper alignment, and cleanliness.
b. Clean off any residue.
9. Confirm GLOVEBOX ITEMS are complete.
Confirm the Owner's Manual and all other items shipped with the vehicle (e.g., maintenance manual,
warranty statements, Navigation system program disc [if equipped], etc.) are in the glove box.
10. Remove SEAT AND TRIM PROTECTORS.
a. Carefully remove the protectors from all seats.
b. Carefully remove all trim protectors.
11. Latch SECOND ROW CENTER SEAT BELT: Outlander/Outlander Sport/RVR.
Due to its unique arrangement, latch the center seat belt for the second row seat, showing the retail
customer the proper configuration (refer to TIN-13-52A-001 for details).
12. Check HEADLINER AND SUN VISOR CLEANLINESS.
If stains or soil are found on the headliner or sun visors:
a. Clean with a mild soap solution or reliable vinyl cleaner.
b. Apply a small amount of solution with a clean cloth or sponge, then wipe with a damp cloth.
c. After removing the lather, wipe again with a soft, clean cloth.
13. Check for STAINS, DIRT, SCUFFS, OR TEARS.
If the interior trim is scuffed, stained or soiled, clean as
described in Detailing After PDI, step 11.
NOTE: Damage and/or stains which cannot be removed
using the described method should be noted on
the repair order.

14. Remove PAPER MATS, FOOT PEDAL PLASTIC
PROTECTORS, VACUUM ALL FLOOR CARPETS,
INSTALL AND ANCHOR ALL FLOOR MATS.
a. Remove all paper floor mats and plastic pedal
protectors (if equipped).
b. Vacuum all floor carpets.
c. Install and anchor floor mats for all seating
positions. Do not install more than one floor mat
in the driver's position. Refer to TSB-12-00-009
for additional information.
15. Confirm VEHICLE INSTALLED ACCESSORY WEIGHT.
Refer to TSB-09-00-001 for details. Complete and attach a “Load Carrying Capacity Reduced”
label if applicable.
16. Check tire pressures and adjust if necessary. Reinstall valve stem caps.
NOTE: Tire pressures are listed on the Tire Pressure and Loading label on the driver's side B-pillar.

17. Set all AM and FM radio presets to customer-preferred stations (except MMCS audio).
18. Recheck the Warranty Superscreen to confirm all recall procedures have been performed.

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COMPLETING THE PDI FORM
When finished, make sure both the PDI Technician and the Detail Specialist have signed the PDI form.
Leave the yellow (2nd copy) in the vehicle's glove box. Keep the original copy with the vehicle's service
file. A sample of the PDI form appears at the end of this bulletin.
Additional Welcome Delivery folders and PDI forms can be ordered from Fontis Solutions
(https://mmna.imgps.com) by clicking the link on the main page of the MDL. If you need assistance
with ordering, contact them at 1-800-924-1350, or at https://mmna.imgps.com.

PARTS INFORMATION
The table below lists Genuine Mitsubishi fluids which may be required during PDI:
Description

Part Number

DiaQueen Super LLC Premium coolant

MZ320125

Brake Fluid

MZ311987

Washer Fluid (concentrate)

ACH3ZC1X07

Automatic Transmission Fluid Dia Queen J4 (for CVT)

MZ320185

Automatic Transmission Fluid Dia Queen J3 (Outlander w/6 speed auto. trans.)

MZ320286

Power Steering Fluid

4039645

NOTE: Fluid additions are included as part of the PDI reimbursement labor times.

WARRANTY INFORMATION
Only one PDI procedure will be reimbursed per vehicle. In regards to dealer trades of vehicles, the first
PDI procedure claim entered and paid will be the only PDI claim allowed.
The PDI procedures described in this bulletin, as well as any fluids or shop supplies required during the
PDI process, are reimbursed under a single PDI labor time allowance. Each MMNA model has an
assigned PDI labor time allowance. PDI labor time allowances by model and model year are provided in
a separate Warranty Bulletin. Warranty Bulletins by model year may be found on the MDL in Warranty
Central > Bulletins.
NOTE: Any additional repairs and/or needed adjustments due to issues with materials and/or workmanship that
are not part of these PDI procedures should be claimed on a separate warranty claim (W) using applicable
published LOTS labor times and operation numbers. Use the nearest applicable LOTS operation number as a
“zero-zero” actual time operation for non-published repairs and/or adjustments.

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