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Technical Service Bulletin
SUBJECT:

GENERAL PDI PROCEDURES FOR 2017 MODELS
(except EV and PHEV)

No:

TSB−16−00−001

DATE:

March, 2016

MODEL: 2017

Models except EV
and PHEV

CIRCULATE TO:

[ ] GENERAL MANAGER

[ X ] PARTS MANAGER

[ X ] TECHNICIAN

[ X ] SERVICE ADVISOR

[ X ] SERVICE MANAGER

[ X ] WARRANTY PROCESSOR

[ X ] SALES MANAGER

PURPOSE
This bulletin contains general Pre-Delivery Inspection (PDI)
procedures, both technical and detail, for 2017 model year
Mitsubishi vehicles (exc. i-MiEV and Outlander PHEV).
If required, additional Technical Service Bulletins will be issued
for model-specific PDI procedures.
Welcome Delivery folders, containing a Pre-Delivery
Inspection form, and a Sales Delivery form, should be used for
all PDIs. One is shipped to dealers inside each vehicle.
Note: Additional folders and forms may be ordered from Fontis
Solutions by clicking the link on the main page of the MDL. If you
need assistance with ordering or other information, contact them
at 1-800-924-1350, or at https://mmna.imgps.com.
NOTE: Items shown as underlined and/or in red text are IQS (Initial Quality Survey) sensitive items.
Give extra attention to these items for improved IQS and customer satisfaction.

BULLETIN CONTENTS:
BACKGROUND INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
TECHNICAL INSPECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
BEFORE YOU START . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
A. Vehicle Readiness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
B. Interior - Functional Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
C. Walkaround Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
D. Underhood . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
E. Under Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
F. Road Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
G. Final Steps for Technical Inspection . . . . . . . . . . . . . . . . . . . . . . . . . .
DETAIL INSPECTION
A. Detailing Before PDI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
B. Detailing After PDI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FINAL DELIVERY PREPARATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
COMPLETING THE PDI FORM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PARTS INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
WARRANTY INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SAMPLE PRE-DELIVERY INSPECTION FORM . . . . . . . . . . . . . . . . . . . . . . . . . .
Copyright 2016 Mitsubishi Motors North America, Inc.

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The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link,
MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).

(4388)

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TSB−16−00−001

BACKGROUND INFORMATION
The Pre Delivery Inspection (PDI) processes described in this bulletin were developed to ensure a
“fault-free” delivery.
This bulletin contains general descriptions of most required Technical and Detail inspection checks
organized in a logical and time-efficient order. The Technical and Detail procedures are divided into
separate sections. It is critical that all the steps are completed while keeping the vehicle clean inside
and out during the entire PDI process.
The PDI process is important. Remember to:
D

Avoid pressure to rush through PDI.

D

Never skip steps on the PDI form and always use it to confirm you have completed all steps.

Once you are familiar with these procedures, the PDI form acts as a guide to the process.
Complete the 2017 PDI Technical and/or Detail quiz from the Mitsubishi Academy at
www.MitsubishiAcademy.com, if you haven't already done so.
NOTE: If any repairs are needed, ensure they are made before the customer takes delivery of the vehicle.
Any defects in materials and/or workmanship discovered during PDI should be corrected and
claimed under warranty. Adjustments and repairs are not part of the PDI flat rate time.

The following TSBs are quoted in this bulletin. You should be familiar with their details before beginning.
All are available on MEDIC.

S TSB-92-51-001

S TSB-00-00-002

S TSB-09-31-005

S TSB-97-00-006

S TSB-09-00-001

S TSB-12-00-009

S TSB-12-31-001

TECHNICAL INSPECTION
The Detail Specialist should complete the DETAILING BEFORE PDI section before handing the
vehicle off to the Technician for PDI Technical Inspection. Refer to the DETAIL INSPECTION section
of this bulletin for complete detailing information for both before and after Technical Inspection.
Use the PDI form and this PDI bulletin as a guide. After completing each step, check-off that procedure
on the form. The sequence in which you perform the steps may vary depending on your dealership's
procedures, facilities, and the vehicle itself. Be sure that all steps that apply are checked on the form. Be
sure the PDI form is signed and dated, and copies filed in the “vehicle packet” and service file at your
dealership. If you have questions about checking a specific feature or specifications, refer to the Service
Manual, new model training guides, and/or the Owner's Manual for details.
!! IMPORTANT !!
DO NOT offer any vehicle for sale if it has an outstanding recall campaign. Doing so subjects the
dealer to large fines. Check the Superscreen for possible outstanding recalls.

BEFORE YOU START:
Make sure the following information is recorded in the proper spaces on the PDI form.
D
D
D
D

Repair order number
Dealer stock number
Ignition key code
Wheel lock code (if equipped)

D
D
D

Model
Model Year
Vehicle Identification Number (VIN)

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TSB−16−00−001

NOTE: If materials shipped in the glovebox are removed and stored separate from the vehicle due to a dealer's
internal procedures, they must be returned to the glovebox prior to retail delivery. This includes: 1) Owner's Manual,
2) Warranty and Maintenance Manual, 3) Tire Warranty Statements, 4) Navigation system program disc for restoring
basic functions in case of SD card failure (if equipped) and any other items meant for the customer.

A. VEHICLE READINESS
Before you start the inspection, retrieve the wheel covers, remote transmitters, radio antenna, and any
other shipped loose items from the trunk and/or glovebox as applicable.
1. *** IMPORTANT ***
RECALLS - Check the Warranty Superscreen for open recalls. Make sure any open recall is
performed BEFORE the vehicle is road tested.
Mitsubishi vehicles are equipped with one of three
entry/engine starting systems.

Multi-function
key with RKE

F.A.S.T.
Key

O.S.S

D

A standard multi-function key with Remote Keyless
Entry (RKE) buttons.

D

Free-hand Access Security Transmitter (F.A.S.T.
Key) System - Turn the knob located in the
traditional key location while the transmitter is in the
vehicle.

D

One-touch Start System (O.S.S.) - Push button
starting. Used with F.A.S.T. Key system only.

Figure 1

2. Start the engine to check cold start engine performance.
The engine should start quickly using all keys (or transmitters). It should idle smoothly and not have
any hesitation or unusual noise when accelerated. If the vehicle is equipped with the F.A.S.T. Key
System or One-touch (push button) Start System (O.S.S.), separate the transmitters and ensure the
vehicle starts and does not stall, in both keyless operation mode and using the emergency key
(if equipped).
F.A.S.T. Key vehicles: Separate the emergency key from the transmitter. Assemble it to the
transmitter so the key can be used. Remove the ignition knob from the ignition switch, insert the
key/transmitter assembly and start the engine. Refer to the Owner's Manual for instructions.
O.S.S. Vehicles: This step should be performed before the Ignition Off Draw (IOD) is connected.
Insert each transmitter into the key slot and press the START/STOP button. See the service or owners
manual for the location of the key slot.
Underhood location

Figure 2

In-car location

During shipping of Mitsubishi vehicles, dark current is
minimized by not connecting the IOD connector. It is
positioned in the disconnected position (pulled up) and
must be connected by pressing it down for the affected
circuits to be completed.
The IOD is a yellow, sliding, fuse holder located in either
the underhood fuse box or in interior fuse box depending
on model. To complete these circuits, push down firmly
on the holder until two (2) detents engage.

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TSB−16−00−001

3. Engage (push down) the IOD connector.
The ignition switch must be off for this step. On Lancer badged models, Outlander, and Outlander
Sport/RVR, the IOD connector is in the relay box under the hood.
If the relay box cover is protected by RAP-film, remove it at this time.
4. Immobilizer (all key types).
Separate ALL keys (or transmitters) and, confirm they ALL start the engine without stalling. For
vehicles with keyless operation transmitters, separate the transmitters and enter the vehicle with one
at a time and start the engine. Vehicles with FAST key and/or OSS, if the vehicle does not start, confirm
the IOD has been firmly connected.
If the vehicle starts, then stalls, one or more keys may not have been registered, or there may be an
immobilizer system fault. Refer to the Service Manual for diagnostic procedures, and use MEDIC
and/or the Mitsubishi Dealer Link (MDL) site to search for TSBs relating to immobilizer system, key,
and transmitter registration policies and procedures.
O.S.S. (if equipped)
a. With the shift lever in P, depress the brake pedal and press the engine start/stop switch.
The engine should start.
b. With the brake pedal depressed, press the engine start/stop switch again to turn the engine off.
c.

With the shift lever in P, release the brake pedal and press the engine start/stop switch.
The engine should not start and the LED in the switch lights amber (ACC mode).
Press the switch again and the LED changes to green (ON mode). The engine should not start.
Press the switch again and the LED turns off.

d. Apply the parking brake. Depress the brake pedal, start the engine, and shift to D. With the brake
pedal released, depress the engine start/stop switch for 1 second. The engine should stop, the
light in the switch should change to amber and “Shift to P” should be displayed in the Multi
Information Display (MID).
5. Install all shipped loose items (e.g. floor mats, antenna masts, wheel covers, wheel caps, front
license plate anchors, etc.).
6. Refer to MEDIC, or the MDL for any general or model-specific PDI TSBs.
instructions on those TSBs are performed.

Be sure all

B. INTERIOR - FUNCTIONAL OPERATION
! WARNING

Apply the parking brake and run the engine at idle during these inspections.
1. Check WINDOW, SEAT ADJUSTMENT, and SEAT BELT operation.
WINDOWS: Check for proper window tracking, complete up and down travel, and proper sealing.
NOTE: Check the lockout and AUTO-down and up functions.

Vehicles equipped with AUTO-up power window function: Ensure the safety mechanism functions
normally. Refer to Group 42 - BODY, in the Service Manual for the proper checking procedure.
!

WARNING

If the battery is disconnected during PDI for any reason, the learned position
for the driver’s window auto up will be erased, the anti−trap function cannot be activated, and
injury or vehicle damage can occur. To reinitialize this position for the driver’s window, follow
the Learning Procedures of Power Window Fully Closed Position in Group 42 − Body of the
Service Manual, then confirm proper operation.

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TSB−16−00−001

SEAT ADJUSTMENT and SEAT BELT/HEAD RESTRAINT OPERATION
a. Confirm that manual seat track and seat back adjusters operate and lock throughout their entire
travel (front seats). Leave the seat height adjuster in the lowest position for maximum head room
(if equipped).
b. Check power seat operation (if equipped) including seat back adjustments.
c. Check heated seat operation (if equipped) in LO and HI settings.
d. Check operation and latching of rear (second row in SUV) and third row seating (if equipped).
e. Check HEAD RESTRAINTS
Ensure all head restraints are properly installed. Inspect the height adjuster for ease of operation.
f.

Check ALL SEAT BELTS for condition and operation.
D

Inspect all seat belts to ensure they connect and hold properly.

D

Inspect operation of the shoulder height adjuster and condition of the seat belts, and anchors.

D

Inspect for proper seat belt retraction.

D

Check that safety labels regarding use of seat belts and air bags are in place.

D

Make sure the rear and third row seat belts are properly secured in the clips on the quarter
trim (if equipped).

D

Latch SECOND ROW CENTER SEAT BELT: Outlander/Outlander Sport/RVR - Due to its
unique arrangement, latch the center seat belt for the second row seat for display purposes
(refer to TIN-13-52A-001 for details).

D

On vehicle with locations for anchoring seat belts when they are not in use, make sure the
seat belt end are properly secured in those positions.

2. Check SUNROOF or Panoramic Roof Sunshade operation (if equipped).
Ensure all controls work properly, including one-touch operation. Ensure the sunroof closes tightly,
and the tilt-up feature works. Open and close the sunroof two times to ensure the timing of the
functions work properly.
The panoramic roof sunshade is equipped with one-touch opening and closing. Ensure the sunroof
or panoramic roof sunshade safety mechanism functions properly. Refer to the applicable Service
Manual and perform the proper test for the vehicle.
NOTE: If adjustments are required, refer to the appropriate Service Manual procedures and submit a
warranty claim for adjustment.

3. MULTI-INFORMATION DISPLAY.
MULTI INFORMATION DISPLAY

Figure 3

Verify the MID screens display in English. If desired, the
language can be changed to French, Spanish, Japanese,
German, or Italian. Refer to the Owner's Manual for
Instructions on changing the displayed language.

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TSB−16−00−001

4. INTERIOR AND INSTRUMENT PANEL LIGHTS.
Check that all interior lights operate:
D
D
D
D

Dome light(s)
Map light(s)
Vanity mirror light(s) (if equipped)
Instrument panel illumination and
dimmer function

D
D
D
D
D

Door courtesy lights
Cargo area light (if equipped)
Panoramic roof ambient lighting (if equipped)
Accessory interior lighting (if equipped).
Glove box light (if equipped)

NOTE: Adjust instrument panel illumination to the brightest level. Position the dome light switch so the light
is on when the door is open, and off when the door is closed.

5. INSIDE AND OUTSIDE MIRRORS. Ensure the inside rear view mirror holds its adjustment. Make
sure the anti-glare function operates properly (if equipped). Make sure the auto-dimming function
operates properly (if equipped) by pressing the power switch (green light illuminates) and covering
the front-facing light sensor on the back of the mirror with a black cloth. Press the three Homelink®
buttons (if equipped) and check if the indicator light blinks orange. Check and adjust outside mirrors.
Check if power side folding mirrors (if equipped) retract and extend during the following operations:
D Pressing the power folding side mirror switch located on the driver's door window switch panel
when the ignition switch is in the “ON” or “ACC” position and for approximately 30 seconds after
the ignition switch is turned to the “OFF” position
D Extends when the driver's door is closed and the ignition switch is turned to the “ON” position
D Retracts when the ignition switch is turned to the “OFF” position and the driver's door is opened
D Extends when the F.A.S.T. Key transmitter is used to unlock the doors
D Retracts when the F.A.S.T. Key transmitter is used to lock the doors
D Extends when vehicle speed exceeds approximately 18 mph (30 km/h)
6. HORN. Ensure the horn sounds when the horn pad is pressed.
7. AUXILIARY ACCESSORY SOCKET(S) (if equipped).
Check the auxiliary accessory power sockets (if equipped) for proper operation.
8. AUDIO SYSTEM OPERATION (INCLUDING SIRIUS/XMt SATELLITE RADIO OPERATION (if
equipped), SET CLOCK AND ALL RADIO STATION PRESETS, CHECK REAR ENTERTAINMENT
SYSTEM (if equipped).
Set the clock to the correct time. Set ALL “AM,” “FM1,” & “FM2” preset buttons to a variety of strong
local stations (except Sirius/XM satellite radio, if equipped). Refer to the Owner's Manual for
instructions.
Check radio and speaker operation for:
D Volume
D Reception of AM & FM stations and SIRIUS/XMt satellite radio (if equipped).
Ensure the satellite radio operates by tuning to channel 184, Emergency/News.
Satellite radio reception must be checked outside with a clear view of the Southern sky.
D Tone (bass and treble)
D

Balance/Fader Controls
NOTE: Adjust the treble, bass, balance, and fader controls to the center position after radio inspection.

D
D

Check and repair rattling or vibrating speakers
CD player (if equipped)

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D

Check FUSE Handsfree Link Systemt including response to voice commands, Bluetoothr
phone connection and Bluetoothr streaming.
Vehicles with Mitsubishi Multi Communication System Navigation (MMCS)
D To use verbal navigation commands, press and release the the speech button.
D To place a telephone call, press and hold the speech button for at least two seconds.
Vehicles with a Bluetoothr capable radio with FUSE

D