NHTSA ID Number: 10182979
Manufacturer Communication Number: L-SB-0011-20 Rev
TSB/Document Date: 2020-11-23
Summary
TSB: 2021 model year Lexus
vehicles are equipped with driver side floor mat retaining hooks (clips) to secure the floor mat in the correct position. In addition, some models may also utilize retaining hooks (clips) for passenger side and rear seat floor mats. During Pre-Delivery Service (PDS), follow the Installation Procedure in this bulletin to attach the driver side, and if applicable, the passenger side and rear seat floor mats to the vehicle carpet using the floor mat retaining hooks (clips).
L-SB-0011-20
Rev2
April 20, 2020
Floor Mat Installation During Pre-Delivery Service (PDS)
Service
Category
General
Section
Pre-Delivery Service
Market USA
Applicability
YEAR(S)
MODEL(S)
2021
ES250, ES300H, ES350,
GX460, IS300, IS350,
LC500, LC500H, LS500,
LS500H, LX570, NX300,
NX300H, RC F, RC300,
RC350, RX350, RX450H,
UX200, UX250H
ADDITIONAL INFORMATION
REVISION NOTICE
October 09, 2020 Rev2:
The Installation Procedure section has been updated.
September 08, 2020 Rev1:
Applicability has been updated to include 2021 model year ES250 vehicles.
Any previous printed versions of this bulletin should be discarded.
Introduction
2021 model year Lexus vehicles are equipped with driver side floor mat retaining hooks (clips) to
secure the floor mat in the correct position. In addition, some models may also utilize retaining
hooks (clips) for passenger side and rear seat floor mats. During Pre-Delivery Service (PDS), follow
the Installation Procedure in this bulletin to attach the driver side, and if applicable, the passenger
side and rear seat floor mats to the vehicle carpet using the floor mat retaining hooks (clips).
© 2020 Lexus, a division of Toyota Motor Sales, USA
Page 1 of 4
L-SB-0011-20
Rev2
April 20, 2020
Page 2 of 4
Floor Mat Installation During Pre-Delivery Service (PDS)
Introduction (continued)
CAUTION
ALWAYS verify the floor mat is designed specifically for the model and model year it is being
installed in.
ONLY use floor mats that can be secured using the retainers. ALL OEM Toyota floor mats are
specifically designed to fit correctly and be secured using the retainers.
Make sure the floor mat is properly placed on the vehicle carpet and secured with the retainers.
If the driver side floor mat is NOT properly placed and secured, it could slip and interfere with
the movement of the pedals during driving and may cause an accident.
Verify the operation of the accelerator, brake, and clutch (if equipped) pedals and clearance to
the mat.
NEVER install more than one floor mat at a time in the driver’s seating position.
If applicable, ANY secondary set of floor mats (based upon customer preference, such as the
all-weather floor mats or other floor mats) MUST be placed in the trunk with ALL the packaging
material intact. Do NOT install the secondary mat on top of the primary floor mat already
installed in the driver’s seating position.
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
N/A
Not Applicable to Warranty
–
–
–
–
Installation Procedure
NOTICE
If the vehicle is equipped with two sets of floor mats (carpet and all weather):
Do NOT install both sets of floor mats at the same time.
Install one set according to the current season and store the other set in the
luggage compartment.
Discard the Floor Mat Safety Check insert for the installed set and keep the other with the
spare floor mat set for the customer’s reference.
1. Verify that the driver, and if applicable, passenger side and rear seat floor mats are for the
correct model and model year vehicle they are being installed in.
© 2020 Lexus, a division of Toyota Motor Sales, USA
L-SB-0011-20
Rev2
April 20, 2020
Page 3 of 4
Floor Mat Installation During Pre-Delivery Service (PDS)
Installation Procedure (continued)
2. Insert the retaining hooks (clips) into the
floor mat eyelets.
Figure 1.
1
2
3
3. Turn the upper knob of each retaining hook
(clip) to secure the floor mats in place.
1
Retention Clip Eyelet on Floor Mat
2
Retention Clip
3
Front of Vehicle
Figure 2.
NOTE
ALWAYS align the triangle marks.
The shape of the retaining hooks (clips) may
differ from that shown in the illustration.
3
1
1
Twist Knob
2
Knob in Locked Position
3
Align Triangle Marks
© 2020 Lexus, a division of Toyota Motor Sales, USA
2
L-SB-0011-20
Rev2
April 20, 2020
Floor Mat Installation During Pre-Delivery Service (PDS)
Installation Procedure (continued)
4. Verify proper installation.
Figure 3.
NOTE
If applicable, do NOT remove the yellow
caution tag from the floor mat. ONLY the
customer should remove the caution tag.
© 2020 Lexus, a division of Toyota Motor Sales, USA
Page 4 of 4
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TSB/Document ID: L-SB-0011-20 Rev
Replacement Service Bulletin Number:
MFR Communication Date: 2020-10-09
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
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