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NHTSA ID Number: 10182887

Manufacturer Communication Number: SF576REV5

TSB/Document Date: 2020-11-26


Summary

Revised Field Service Campaign sent out to customers to fix Common Telematics Platform (cTP), and Truck Data Center (TDC) communication issues. Certain vehicles built with DTNA's proprietary Common Telematics Platform (CTP), and Truck Data Center (TDC) are not communicating or have outdated software that cannot be updated and, therefore, are unable to benefit from over-the-air software updates. REVISION: The work instructions have been updated to add steps in the work instruction to take a screenshot of the DiagnosticLink window to keep on file, and put a mark through the label of the old CTP to prevent reinstalling the old CTP.


Remove the vehicle power distribution module (VPDM) from the front of the electronics bay. Refer to
Section 54.08, Subject 100 in the New Cascadia Workshop Manual for instructions.

Page 6

Daimler TruckseBay logo
North America LLC

Field Service Campaign

November 2020
SF576A-I
FIFTH REVISED NOTICE
3.3

Disconnect the connectors from the CTP ECU. See Fig. 1.
1

4

3

2

5

04/28/2017

f546726

1. 54-Pin Connector
2. GPS Antenna

4. WiFi/Bluetooth Con-

(blue) Connector
3. GSM/GPS Antenna
(purple) Connector

5. WiFi/Bluetooth

nector
Antenna

Fig. 1, Common Telematics Platform ECU

3.4

Press the CTP ECU firmly towards the back of the electronics bay to release the ECU from the forward mounting slots, then lift the ECU.

3.5

Remove the CTP ECU from the vehicle.

3.6

After the removal of the ECU, mark an "X" on the CTP label to identify it as old.

3.7

Position the new CTP ECU in the electronics bay, then press the ECU firmly towards the back of the
shelf. Lower the front of the ECU on to the surface of the shelf and adjust its position horizontally until the tabs on the ECU are fully seated in the mounting slots.

3.8

Connect the GPS and GSM connectors to the CTP ECU.

3.9

Connect the 54-Pin connector.

NOTICE
DiagnosticLink 8.12sp2 or newer, is required to complete this procedure, as well as a reliable internet
connection. The procedure cannot be performed offline. The loss of internet connection may result in
failure of the CTP activation.
IMPORTANT: This procedure is not complete until the successful activation of the CTP has been confirmed
through DiagnosticLink 8.12sp2. The execution of all the steps, in the correct sequence, is critical to a successful CTP replacement and activation.
4.

Connect the vehicle to DiagnosticLink 8.12sp2, or later.

5.

Allow all automatic connections to complete.

6.

Right-click in the Connections window, and select Close Connections. If any failed controller connections
remain, shown with a red indicator, right-click and select "Clear All Connection Errors."

7.

In DiagnosticLink, click File > Connect and then, one at the time, select the following controllers to manually connect to them.
• ICUC01T
• CGW04T
• CTP01T

IMPORTANT: Any other controllers, other than the three listed above, connected to DiagnosticLink may cause
the initialization process to fail.
Page 7

Daimler TruckseBay logo
North America LLC

Field Service Campaign

November 2020
SF576A-I
FIFTH REVISED NOTICE
8.

Wait until all three controllers are fully connected and the connection indicators turn green. See Fig. 2.

09/17/2020

f120814

Fig. 2, DiagnosticLink Connections Panel

9.

Navigate to "Parameters", allow the parameters to be read, then select the "Initialize CTP" tab. See Fig. 3.

2

6

1

4
3

5

03/30/2020

1. Initialize CTP Tab
2. VIN from CTP

f120688

3. VIN from Connected Truck
4. Initialize Button

5. Initialize Progress Text Field
6. CTP Current Status

Fig. 3, Initialize Truck Data Center Panel

10.

Verify the VIN from CTP reads the default AAAAAAAAAAAAAAAA or the VIN from the connected vehicle.
Otherwise, remove the CTP and install a new CTP.

11.

Run the initialization procedure by clicking on the "Initialize" button.

Page 8

Daimler TruckseBay logo
North America LLC

Field Service Campaign

November 2020
SF576A-I
FIFTH REVISED NOTICE
12.

If prompted, enter user name and password to connect DiagnosticLink to the server.

13.

Wait until the Initialization procedure finishes and the last line in the Initialize progress text field reads:
“VIN written to device and the required data was sent to the server”.

14.

Monitor in the CTP Current Status area of the panel, located in the upper right-hand side, the CTP Activation Status from ECU. Within one to 10 minutes, the status message should change until it reads: Activation OK.

15.

Within no more than 10 minutes from the end of the initialization procedure, does the CTP Activation Status from the ECU read “Active OK”?
YES → Go to the next step.
NO → Contact the Detroit Connect Operations Support team via email [email protected], or by
calling (855) 253-0420 option 2.

16.

With the initialize CTP panel still open, click the full screen button located on the top right side of the DiagnosticLink window. See Fig. 4.

11/11/2020

f120817

Fig. 4, CTP Activation Status

Page 9

Daimler TruckseBay logo
North America LLC

Field Service Campaign

November 2020
SF576A-I
FIFTH REVISED NOTICE
17.

Take a screenshot of the DiagnosticLink window, and make sure the VIN and the last line in the dialog box
“VIN written to device and required data was sent to the server” are visible in the capture, as shown in
Fig. 5.

11/11/2020

f120818

Fig. 5, Screenshot of DiagnosticLink

18.

Click the full screen button to return to normal view.

19.

If the vehicle is in SF576A, SF576D, SF576G, or SF576I the 4G GSM/GPS antenna does not need to be
replaced. Go to step 18.If the vehicle is in SF576B, SF576C, SF576F, or SF576H, replace the 3G GSM/
GPS antenna with the 4G GSM/GPS antenna supplied in the kit by continuing to step 16.1.
19.1 Remove the electronics bay cover, the passenger-side lower dash cover, and the top dash cover. Refer to Section 60.06 in the New Cascadia Workshop Manual for instructions.
19.2 Remove the vehicle power distribution module (VPDM) from the front of the electronics bay. Refer to
Section 54.08, Subject 100 in the New Cascadia Workshop Manual for instructions.

Page 10

Daimler TruckseBay logo
North America LLC

Field Service Campaign

November 2020
SF576A-I
FIFTH REVISED NOTICE
19.3 Remove any tie straps that secure the antenna wire to the electronics bay harnesses. See Fig. 6.
1

04/28/2017

f546727

1. CTP Antenna
Fig. 6, Electronics Bay

19.4 Remove the 3G GSM/GPS antenna from the top of the electronics bay.
19.5 Attach the new 4G GSM/GPS antenna to the top of the electronics bay using the adhesive on antenna.
19.6 Route the antenna wire to the CTP and connect the GSM/GPS antenna connectors to the CTP.
19.7 Secure the antenna wire as necessary to the electronics bay harnesses with tie straps.
19.8 For vehicles in population SF576H, continue with step 17 to install the Wifi antenna. For vehicles in
SF576B, SF576C, and SF576F, go to step 19.
20.

For vehicles is in population SF576H only, install the WiFi antenna by continuing to step 17.1.
20.1 Inspect that the area is clean where WiFi antenna will be installed. Clean as needed using Isopropyl
alcohol. See Fig. 1.

Page 11

Daimler TruckseBay logo
North America LLC

Field Service Campaign

November 2020
SF576A-I
FIFTH REVISED NOTICE
20.2 Position the WiFi antenna to the right-hand inside of electronics bay, .5-inch (12-mm) from the top of
the bay, and 2 inches (52-mm) to the left of the mounting nut. Use the adhesive backing on the antenna to secure it to the wall of the electronics bay. See Fig. 7.
.5 - inch
12 +15
- 5 mm

2 - inch
52 +/- 15mm

06/22/2020

f547284

Fig. 7, WiFi Antenna Installation

20.3 Connect the antenna cable to the CTP as shown in Fig. 1. Secure antenna cable to the electronics
bay bracket using a fir tree tie strap (p/n 23-13481-000).
21.

If connected, disconnect DiagnosticLink and the Vehicle Communication Interface (VCI) from the 9-pin diagnostic connector.

22.

Install the VPDM. Refer to Section 54.08, Subject 100 in the New Cascadia Workshop Manual for instructions.

23.

Install the electronics bay cover, the passenger-side lower dash cover, and the top dash cover. Refer to
Section 60.06 in the New Cascadia Workshop Manual for instructions.

24.

Clean a spot on the base label (Form WAR259) and attach a campaign completion sticker for SF576
(Form WAR261) to indicate the work has been completed.

3G GSM/GPS Antenna Replacement, SF576E Only
NOTE: Before beginning this procedure, open the coverage information screen in OWL to check if this procedure has already been completed.
YES → No work is needed.
NO → Go to the next step.
1.

Remove the electronics bay cover, the passenger-side lower dash cover, and the top dash cover. Refer to
Section 60.06 in the New Cascadia Workshop Manual for instructions.

Page 12

Daimler TruckseBay logo
North America LLC

Field Service Campaign

November 2020
SF576A-I
FIFTH REVISED NOTICE
2.

Remove the vehicle power distribution module (VPDM) from the front of the electronics bay. Refer to Section 54.08, Subject 100 in the New Cascadia Workshop Manual for instructions.

3.

Disconnect the GPS and GSM antenna connectors from the CTP. See Fig. 1.

4.
5.

Remove any tie straps that secure the antenna wire to the electronics bay harnesses. See Fig. 6.
Remove the 3G GSM/GPS antenna from the top of the electronics bay.

6.

Attach the new 4G GSM/GPS antenna to the top of the electronics bay using the adhesive on antenna.

7.

Route the antenna wire to the CTP and connect the GSM/GPS antenna connectors to the CTP.

8.

Secure the antenna wire as necessary to the electronics bay harnesses with tie straps.

9.

Install the VPDM. Refer to Section 54.08, Subject 100 in the New Cascadia Workshop Manual for instructions.

10.

Install the electronics bay cover, the passenger-side lower dash cover, and the top dash cover. Refer to
Section 60.06 in the New Cascadia Workshop Manual manual for instructions.

11.

Clean a spot on the base label (Form WAR259) and attach a campaign completion sticker for SF576E
(Form WAR261) to indicate the work has been completed.

Page 13

12

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TSB/Document ID: SF576REV5

Replacement Service Bulletin Number:

MFR Communication Date: 2020-11-20

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: ELECTRICAL SYSTEM

MFR Component System:

MFR Component Subsystem:


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