Daimler Trucks
North America LLC

Field Service Campaign

November 2020
SF610A
SECOND REVISED NOTICE

Subject: Cascadia CTP Initialization
Models Affected: Specific Freightliner Cascadia vehicles manufactured January 18, 2017, through April, 17, 2018, and equipped with
DTNA CTP proprietary telematics.

General Information
Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division, is initiating Field
Service Campaign SF610 to modify the vehicles mentioned above.
Certain vehicles equipped with DTNA’s proprietary Common Telematics Platform (CTP) are not communicating
and, therefore, are unable to benefit from over-the-air software updates.
The CTP will be initialized.
There are approximately 1,000 vehicles involved.
REVISION: The work instructions have been updated to add a step to take a screenshot of the DiagnosticLink
window to keep on file.
Additional Repairs
Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a
vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns
before sale or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.
Please contact Warranty Campaigns for consideration of additional charges prior to performing the repair.

Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a
completion sticker (Form WAR261).

Replacement Parts
No parts are needed for this repair.
If our records show your dealership has ordered any vehicle(s) involved in campaign number SF610, a list of
the customers and vehicle identification numbers will be available on DTNAConnect.

Removed Parts
U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the
disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.

Labor Allowance
Table 1 - Labor Allowance
Campaign
Number

Procedure

Time Allowed
(hours)

SRT Code

Corrective Action

SF610A

CTP Initialization

0.5

996-F077A

12-Repair Recall/Campaign

Table 1

Page 1

Daimler Trucks
North America LLC

Field Service Campaign

November 2020
SF610A
SECOND REVISED NOTICE
IMPORTANT: When the campaign has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the gray completion sticker provided in the field service kit (Form WAR261). If
the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and
first attach the base completion label (Form WAR259). If a field service kit is not required or there is no completion sticker in the kit, write the campaign number on a blank sticker and attach it to the base completion label.

Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the Warranty system within 30 days of completing this campaign. Please reference the
following information in OWL:
• Claim type is Field Service Campaign.
• In the Campaign field, enter the campaign number and appropriate condition code (SF610-A).
• In the Primary Failed Part field, enter 25-SF610-000.
• In the Parts section, enter the appropriate kit or part number(s) as shown in the Replacement Parts Table.
• Per work instructions please keep a screenshot of the DiagnosticLink window after CTP initialization.
• In the Labor section, enter the appropriate SRT from the Labor Allowance Table. Administrative time will
be included automatically as SRT 939-6010A for 0.3 hours.
• The VMRS Component Code is F99-999-005 and the Cause Code is A1 - Campaign.
• This Field Service Campaign will terminate on June 30, 2021. Dealers will be notified of any changes to
the termination date via Important Campaign Information Letter posted on DTNAConnect.com.
IMPORTANT: OWL must be viewed prior to beginning work to ensure the vehicle is involved and the campaign
has not previously been completed. Also, check for a completion sticker before beginning work.
All claims must be submitted within 30 days of the repair and within 30 days of the termination date of the
campaign. U.S. and Canadian Dealers: All excess inventory to be returned to the PDC following the conclusion
of the campaign must be returned in resaleable condition to the Memphis PDC within 90 days from the
termination date. Please submit a PAR to request return to the Memphis PDC. (Canadian dealers should return
the kits to their facing PDC.) Export Distributors: Excess inventory is not returnable.
For questions, U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry at
DTNAConnect.com/WSC, or the Customer Assistance Center at (800) 385-4357, if you have any questions or
need additional information. Export distributors submit a Web inquiry or contact your International Service
Manager.

Page 2

Daimler Trucks
North America LLC

Field Service Campaign

November 2020
SF610A

Copy of Notice to Owners
Subject: Cascadia CTP Initialization
Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division, is initiating Field
Service Campaign SF610 to modify specific Freightliner Cascadia vehicles equipped with DTNA proprietary
Common Telematics Platform (CTP), and manufactured January 18, 2018, through April 17, 2018.
Certain vehicles equipped with DTNA’s proprietary Common Telematics Platform (CTP) are not communicating
and, therefore, are unable to benefit from over-the-air software updates.
The CTP will be initialized.
Please contact an authorized Daimler Trucks North America dealer to arrange to have the campaign performed
and to ensure that parts are available at the dealership. To locate an authorized dealer, go to
Daimler-TrucksNorthAmerica.com/Contact-Us/. Scroll down to “Locate a Dealer,” and select the appropriate
brand. The campaign will take approximately one hour and will be performed at no charge to you.
This Field Service Campaign will terminate on June 30, 2021. Please make sure the campaign is completed
prior to this date. Work completed after this date will be done at the customer’s expense.
As stated in the terms of your express limited warranty, Daimler Trucks North America LLC will not pay for any
damage caused by failure to properly maintain your vehicle. Daimler Trucks North America LLC considers the
work necessary under this campaign to be proper maintenance and will, therefore, not pay for any damage to
your vehicle caused by your failure to have the repairs that are the subject of this campaign performed in a
reasonable time.
Contact the Warranty Campaigns Department at (800) 547-0712, from 7 a.m. to 4 p.m. Pacific Time, Monday
through Friday, e-mail address [email protected], or the Customer Assistance Center
at (800) 385-4357, if you have any questions or need additional information.

WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

Page 3

Daimler Trucks
North America LLC

Field Service Campaign

November 2020
SF610A
SECOND REVISED NOTICE

Work Instructions
Subject: Cascadia CTP Initialization
Models Affected: Specific Freightliner Cascadia vehicles manufactured January 18, 2017, through April, 17, 2018, and equipped with
DTNA CTP proprietary telematics.
REVISION: The work instructions have been updated to add a step to take a screenshot of the DiagnosticLink
window to keep on file.

CTP Initialization
1.

Inspect the base label (Form WAR259) for a campaign completion sticker for SF610 (Form WAR261). If a
sticker is present for campaign SF610, no work is needed. If there is no sticker, proceed with the steps
below.

2.

Park the vehicle, shut down the engine, and apply the parking brakes. Chock the tires.

NOTICE
DiagnosticLink 8.12sp2 or newer, is required to complete this procedure, as well as a reliable internet
connection. The procedure cannot be performed offline. The loss of internet connection may result in
failure of the CTP activation.
IMPORTANT: This procedure is not complete until the successful activation of the CTP has been confirmed
through DiagnosticLink 8.12sp2. The execution of all the steps, in the correct sequence, is critical to a successful CTP replacement and activation.
3.

Connect the vehicle to DiagnosticLink 8.12sp2.

4.

Allow all automatic connections to complete.

5.

Right-click in the Connections window, and select Close Connections. If any failed controller connections
remain, shown with a red indicator, right-click and select "Clear All Connection Errors."

6.

In DiagnosticLink, click File > Connect and then, one at the time, select the following controllers to manually connect to them.
• ICUC01T
• CGW04T
• CTP01T

IMPORTANT: Any other controllers, other than the three listed above, connected to DiagnosticLink may cause
the initialization process to fail.

Page 4

Daimler Trucks
North America LLC

Field Service Campaign

November 2020
SF610A
SECOND REVISED NOTICE
7.

Wait until all three controllers are fully connected and the connection indicators turn green. See Fig. 1.

09/17/2020

f120814

Fig. 1, DiagnosticLink Connections Panel

8.

Navigate to "Parameters," allow the parameters to be read, then select the "Initialize CTP" tab. See Fig. 2.

2

6

1

4
3

5

03/30/2020

1. Initialize CTP Tab
2. VIN from CTP

f120688

3. VIN from Connected Truck
4. Initialize Button
Fig. 2, Initialize Truck Data Center Panel

Page 5

5. Initialize Progress Text Field
6. CTP Current Status

Daimler Trucks
North America LLC

Field Service Campaign

November 2020
SF610A
SECOND REVISED NOTICE

9.

Verify the VIN from CTP reads the default AAAAAAAAAAAAAAAA or the VIN from the connected truck.
Otherwise, remove the CTP and install a new CTP.

10.

Run the initialization procedure by clicking on the "Initialize" button.

11.

If prompted, enter user name and password to connect DiagnosticLink to the server.

12.

Wait until the Initialization procedure finishes and the last line in the Initialize progress text field reads:
“VIN written to device and the required data was sent to the server.”

13.

Monitor in the CTP Current Status area of the panel, located in the upper right-hand side, the CTP Activation Status from ECU. Within one to 10 minutes, the status message should change until it reads: Activation OK.

14.

Within no more than 10 minutes from the end of the initialization procedure, does the CTP Activation Status from the ECU read “Active OK”?
YES → Go to the next step.
NO → Contact the Detroit Connect Operations Support team via email [email protected], or by
calling (855) 253-0420 option 2.

15.

With the initialize CTP panel still open, click the full screen button located on the top right side of the DiagnosticLink window. See Fig. 3.

11/11/2020

f120817

Fig. 3, CTP Activation Status

Page 6

Daimler Trucks
North America LLC

Field Service Campaign

November 2020
SF610A
SECOND REVISED NOTICE
16.

Take a screenshot of the DiagnosticLink window, and make sure the VIN and the last line in the dialog box
“VIN written to device and required data was sent to the server” are visible in the capture, as shown in
Fig. 4.

11/11/2020

f120818

Fig. 4, Screenshot of DiagnosticLink

17.

Click the full screen button to return to normal view.

18.

If removed, install the dash panels. Refer to Section 60.06 in the New Cascadia Workshop Manual for instructions.

19.

If connected, disconnect DiagnosticLink and the Vehicle Communication Interface (VCI) from the 9-pin diagnostic connector.

20.

Clean a spot on the base label (Form WAR259) and attach a campaign completion sticker for SF610
(Form WAR261) to indicate the work has been completed.

Page 7