Daimler Trucks
North America LLC

Field Service Campaign

November 2020
SF576A-I
FIFTH REVISED NOTICE

Subject: Freightliner Cascadia CTP/TDC Update
Models Affected: Specific Freightliner Cascadia vehicles manufactured January 18, 2017, through April, 17, 2018, and equipped with
DTNA CTP/TDC proprietary telematics.

General Information
Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division, is initiating Field
Service Campaign SF576 to modify the vehicles mentioned above.
Certain vehicles built with DTNA’s proprietary Common Telematics Platform (CTP), and Truck Data Center
(TDC) are not communicating or have outdated software that cannot be updated and, therefore, are unable to
benefit from over-the-air software updates.
The CTP module and, when needed, the antennas will be replaced. Software levels on CTP module will be
verified and updated as required, and parameters set to support new features.
There are approximately 2,800 vehicles involved.
REVISION: The work instructions have been updated to add steps in the work instruction to take a screenshot
of the DiagnosticLink window to keep on file, and put a mark through the label of the old CTP to prevent
reinstalling the old CTP.
Additional Repairs
Dealers must complete all outstanding field service campaigns prior to the sale or delivery of a vehicle. A
Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale
or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.
Please contact Warranty Campaigns for consideration of additional charges prior to performing the repair.

Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a
completion sticker (Form WAR261).

Replacement Parts
Replacement parts are now available and can be obtained by ordering the part number(s) listed below from
your facing Parts Distribution Center.
If our records show your dealership has ordered any vehicle(s) involved in campaign SF576, a list of the
customers and vehicle identification numbers will be available on DTNAConnect. Please refer to this list when
ordering parts for this campaign.
Table 1 - Replacement Parts for SF576
Campaign Number

Part Description

Part Number

Qty.

SF576A

HARDWARE-DTNA,CTP,MID,CUST
DTNA HARDWARE-CTP,4G,CUST
ANTENNA-GSM/GNSS,INTR MT,4G
DTNA HARDWARE-CTP,4G,CUST
ANTENNA-GSM/GNSS,INTR MT,4G

66-05466-001
66-13928-001
66-03942-002
66-13928-001
66-03942-002

1
1
1
1
1

ea
ea
ea
ea
ea

DTNA HARDWARE-CTP,4G,CUST
ANTENNA-GSM/GNSS,INTR MT,4G
ANTENNA-CABLE,WIFI/BT,INT
ECU,CTP2019,PROD
BLANK COMPLETION STICKER

66-13928-001
66-03942-002
A66-12157-000
A66-13933-001
WAR261

1
1
1
1
1

ea
ea
ea
ea
ea

SF576B, C, F
SF576D, G
SF576E
SF576H
SF576I
SF576A-I

Table 1
Page 1

Daimler Trucks
North America LLC

Field Service Campaign

November 2020
SF576A-I
FIFTH REVISED NOTICE

Removed Parts
U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the
disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.

Labor Allowance
Table 2 - Labor Allowance
Campaign
Number

Procedure

Time Allowed
(hours)

SRT Code

Corrective Action

SF576A, D, G, I

Replace, update, and initialize CTP module

1.0

996-F024A

12-Repair Recall/Campaign

SF576B, C, F

Replace, update, and initialize CTP module
and GSM/GPS Antenna

1.9

996-F024B

12-Repair Recall/Campaign

1.2

996-F024C

12-Repair Recall/Campaign

2.0

996-F024D

12-Repair Recall/Campaign

SF576E
SF576H

Update GSM/GPS antenna
Replace, update, and initialize CTP module,
and install GSM/GPS antenna and WIFI/BT
antenna

Table 2

IMPORTANT: When the campaign has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the gray completion sticker provided in the field service kit (Form WAR261). If
the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and
first attach the base completion label (Form WAR259). If a field service kit is not required or there is no completion sticker in the kit, write the campaign number on a blank sticker and attach it to the base completion label.

Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the Warranty system within 30 days of completing this campaign. Please reference the
following information in OWL:
• Claim type is Field Service Campaign.
• In the Campaign field, enter the campaign number and appropriate group (SF576-A, SF576-B, etc.).
• In the Primary Failed Part field, enter 25-SF576-000.
• In the Parts section, enter the appropriate part number(s) as shown in the Replacement Parts Table.
• Per the work instructions a screenshot of the DiagnosticLink window after initializing the CTP is required
to keep on file.
• In the Labor section, enter the appropriate SRT from the Labor Allowance Table. Administrative time will
be included automatically as SRT 939-6010A for 0.3 hours.
• The VMRS Component Code is 036-009-001 and the Cause Code is A1 - Campaign.
• This Field Service Campaign will terminate on December 31, 2021. Dealers will be notified of any
changes to the termination date via Important Campaign Information Letter posted on DTNAConnect.com.
IMPORTANT: OWL must be viewed prior to beginning work to ensure the vehicle is involved and the campaign
has not previously been completed. Also, check for a completion sticker before beginning work.
All claims must be submitted within 30 days of the repair and within 30 days of the termination date of the
campaign. U.S. and Canadian Dealers: All excess inventory to be returned to the PDC following the conclusion
of the campaign must be returned in resaleable condition to the Memphis PDC within 90 days from the
termination date. Please submit a PAR to request return to the Memphis PDC. (Canadian dealers should return
the kits to their facing PDC.) Export Distributors: Excess inventory is not returnable.

Page 2

Daimler Trucks
North America LLC

Field Service Campaign

November 2020
SF576A-I
FIFTH REVISED NOTICE
For questions, U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry at
DTNAConnect.com / WSC, or the Customer Assistance Center at (800) 385-4357, after normal business hours,
if you have any questions or need additional information. Export distributors submit a Web inquiry or contact
your International Service Manager.

Page 3

Daimler Trucks
North America LLC

Field Service Campaign

November 2020
SF576A-I

Copy of Notice to Owners - SF576A-D, F, G, H, I
Subject: Freightliner Cascadia CTP/TDC Update
Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division, is initiating Field
Service Campaign SF576A-H to modify Specific Freightliner Cascadia vehicles manufactured
January 18, 2018,, through April 17, 2018., and equipped with DTNA proprietary Common Telematics Platform
(CTP), and Truck Data Center (TDC).
Certain vehicles built with DTNA’s proprietary CTP, and TDC are not communicating or have outdated software
that cannot be updated and, therefore, are unable to benefit from over-the-air software updates.
The CTP module and, when needed, antennas will be replaced. Software levels on CTP module will be verified
and updated as required, and parameters set to support new features.
Please contact an authorized Daimler Trucks North America dealer to arrange to have the campaign performed
and to ensure that parts are available at the dealership. To locate an authorized dealer, go online to
www.Daimler-TrucksNorhAmerica.com. On the menu tab, select “Contact,” scroll down to “Find a Dealer,” and
select the appropriate brand. The campaign will take approximately one to two hours, depending on the work
needed, and will be performed at no charge to you.
This Field Service Campaign will terminate on December 31, 2021. Please make sure the campaign is
completed prior to this date. Work completed after this date will be done at the customer’s expense.
As stated in the terms of your express limited warranty, Daimler Trucks North America LLC will not pay for any
damage caused by failure to properly maintain your vehicle. Daimler Trucks North America LLC considers the
work necessary under this campaign to be proper maintenance and will, therefore, not pay for any damage to
your vehicle caused by your failure to have the repairs that are the subject of this campaign performed in a
reasonable time.
Contact the Warranty Campaigns Department at (800) 547-0712, from 7:00 a.m. to 4:00 p.m. Pacific Time,
Monday through Friday, e-mail address [email protected], or the Customer Assistance
Center at (800) 385-4357, after normal business hours, if you have any questions or need additional
information.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

Page 4

Daimler Trucks
North America LLC

Field Service Campaign

November 2020
SF576A-I

Copy of Notice to Owners - SF576E
Subject: Freightliner Cascadia CTP/TDC Update
Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division, is initiating Field
Service Campaign SF576A-H to modify Specific Freightliner Cascadia vehicles manufactured
January 18, 2018,, through April 17, 2018., and equipped with DTNA proprietary Common Telematics Platform
(CTP), and Truck Data Center (TDC).
Certain vehicles built with DTNA’s proprietary CTP, and TDC are not communicating and, therefore, are unable
to benefit from over-the-air software updates.
A new antenna will be installed on the updated CTP module installed in your vehicle as part of campaign
SF576A. Software levels on the CTP module will be verified and updated as required and parameters will be
set to support new features.
Please contact an authorized Daimler Trucks North America dealer to arrange to have the campaign performed
and to ensure that parts are available at the dealership. To locate an authorized dealer, go online to
www.Daimler-TrucksNorhAmerica.com. On the menu tab, select “Contact,” scroll down to “Find a Dealer,” and
select the appropriate brand. The campaign will take approximately one to two hours, depending on the work
needed, and will be performed at no charge to you.
This Field Service Campaign will terminate on February 29, 2020. Please make sure the campaign is
completed prior to this date. Work completed after this date will be done at the customer’s expense.
As stated in the terms of your express limited warranty, Daimler Trucks North America LLC will not pay for any
damage caused by failure to properly maintain your vehicle. Daimler Trucks North America LLC considers the
work necessary under this campaign to be proper maintenance and will, therefore, not pay for any damage to
your vehicle caused by your failure to have the repairs that are the subject of this campaign performed in a
reasonable time.
Contact the Warranty Campaigns Department at (800) 547-0712, from 7:00 a.m. to 4:00 p.m. Pacific Time,
Monday through Friday, e-mail address [email protected], or the Customer Assistance
Center at (800) 385-4357, after normal business hours, if you have any questions or need additional
information.

WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

Page 5

Daimler Trucks
North America LLC

Field Service Campaign

November 2020
SF576A-I
FIFTH REVISED NOTICE

Work Instructions
Subject: Freightliner Cascadia CTP/TDC Update
Models Affected: Specific Freightliner Cascadia vehicles manufactured January 18, 2017, through April, 17, 2018, and equipped with
DTNA CTP/TDC proprietary telematics.
REVISION: The work instructions have been updated to add steps in the work instruction to take a screenshot
of the DiagnosticLink window to keep on file, and put a mark through the label of the old CTP to prevent
reinstalling the old CTP.

General Information
Population
SF576A
SF576D
SF576G
SF576I
SF576B
SF576C
SF576F
SF576E
SF576H

Procedures
• CTP Replacement and initialization

• CTP Replacement and initialization
• 3G GSM/GPS Antenna Replacement
• 3G GSM/GPS Antenna Replacement only; page 11
• CTP Replacement and initialization
• 3G GSM/GPS Antenna Replacement
• WiFi Antenna Installation

CTP Replacement and Initialization
NOTICE
DiagnosticLink 8.12sp2sp2 or newer, is required to complete this procedure, as well as a reliable
internet connection. The procedure cannot be performed offline. The loss of internet connection may
result in failure of the CTP activation.
1.

Inspect the base label (Form WAR259) for a campaign completion sticker for SF576 (Form WAR261). If a
sticker is present for campaign SF576, no work is needed. If there is no sticker, proceed with the steps
below.

2.

Park the vehicle, shut down the engine, and apply the parking brakes. Chock the tires.

IMPORTANT: For vehicles in SF576E, do not replace the CTP. Continue to the procedure"3G GSM/GPS Antenna Replacement" on page 11 of this campaign.
3.

For vehicles in SF576A through SF576D, and SF576F through SF576I, replace the CTP by continuing with
step 3.1.
3.1

Remove the electronics bay cover and the passenger-side lower dash cover. Refer to Section 60.06
in the New Cascadia Workshop Manual for instructions.

3.2