ASTON MARTIN CLIENT SERVICES

SERVICE POLICY LETTER
Reference number:

SPL-30-1416

Issued: 29th September, 2020

Subject:

DBS GT Zagato Essential Aftersales Launch Information

Applicable to:

All Dealers

Distribute to:

Head of Business
After Sales Manager
Service Manager
Sales Manager

Warranty Staff
Technician(s)
Parts Staff

Dear Colleagues,
Deliveries of DBS GT Zagato will begin soon. This policy letter will give you important after sales information to support
this vehicle.
• Unique Features
• Front Grille
• Display Mirror
• Centre Lock Wheels
• Front Clamshell
• Maintenance and Support Documentation
• Technical Support, ePDR and Warranty

29th September, 2020

Page 1 of 3

SERVICE POLICY LETTER

SPL-30-1416

Unique Features
Front Grille
DBS GT Zagato uses an active front grille with adjustable grille vanes to regulate airflow into the engine bay.
When the vehicle is unlocked, the grill vanes will open and close when locked. If the fan is still cooling the engine when
the ignition is set to off, the vanes will remain in the open position to provide ventilation and will close when the fan
shuts off.
Note:

If the active front grille on a DBS GT Zagato fails and replacement is required, do not disassemble the
grille. A video must be taken of the issue while still installed to the vehicle. It will be necessary to send the
entire grille assembly to the supplier to complete a warranty claim.

Display Mirror
The interior display mirror uses a video feed from a camera located above the deck lid to display behind the vehicle. The
mirror itself has a menu to adjust brightness and has an automatic dim function to adjust to outside light and approaching
vehicles. There is also a switch to change the display to a traditional mirrored surface. For more information refer to the
owner’s manual.
Centre Lock Wheels
All DBS GT Zagato vehicles use centre lock wheels. These wheels are held on at a high torque (600 Nm) and must not be
removed unless a torque wrench capable of tightening these wheels is available. The socket and release tool to remove
the centre cap are supplied with the vehicle and stored in the luggage compartment. To remove the wheels, refer to
Workshop Manual procedure 04.04.EC.
Front Clamshell
The front of the engine bay for this vehicle is covered with a clamshell panel instead of a bumper and bonnet. The grille
and the headlamps are attached to the clamshell assembly which must be removed from the vehicle before these parts
can be removed.
The bonnet gives access to fluids and basic visual checks, but for mechanical service items and repairs, the front clamshell
must be removed. Once the from clamshell is removed, procedures from the DBS Superleggera workshop manual are
applicable to DBS GT Zagato. To remove the front clamshell, refer to Workshop Manual procedure 01.19.CN.

Maintenance and Support Documentation
Workshop Manual and Repair Operation Times
Procedures for the centre lock wheels and clamshell have been added to the DBS Workshop Manual.
Electrical Information Manual
The 3D System Views, 3D Component Locations, (PDF) Network and Wiring will be added to Electrical Information on
Technical Hub.
The Parts Manual
The Parts Catalogue is available for DBS GT Zagato.
Maintenance Sheet
The AM platform maintenance check sheet is available on Technical Hub.

Technical Support, ePDR and Warranty
Technical Support
If you need technical support for DBS GT Zagato, please refer to SpotLight and refer your session to AMtech help.
ePDR and EPDR Completion Time
The ePDR system is Aston Martin’s primary early warning system. It lets us identify new technical problems quickly. EPDR
forms must be completed within 24 hours of identifying an issue which meets the submission criteria.
Within 3 months of new model launch, all new vehicle deliveries must be inspected and have ePDR’s raised within 72
hours of vehicle receipt.

29th September, 2020

Page 2 of 3

SERVICE POLICY LETTER

SPL-30-1416

Warranty Claim Submissions
Send all Warranty claims for zero-month warranty or PDI repairs in less than 24 hours so that we can catch all “Emerging
Issue” (EI) trends. Please submit all Warranty claims through DCS Classic in the usual way.
If you have any questions about this Policy Letter, please speak to Client Services - Technical on Tel: +44 (0) 1926
644720.
Thank you for your continued support.
Yours faithfully

Andrew West
Director, Client Services.

29th September, 2020

Page 3 of 3