August 2020
Dealer Service Instructions for:

Customer Satisfaction Notification W60
Rear Axle Hub Nut
NOTE: ProMaster repairs can ONLY be performed by BusinessLink Dealers.
Non BusinessLink Dealers should not order parts or perform the repair.

Remedy Available
2020

(VF) Ram ProMaster

NOTE: Some vehicles above may have been identified as not involved in this
campaign and therefore have been excluded from this campaign.

IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Dealers should also consider this requirement to apply to used vehicle
inventory and should perform this campaign on vehicles in for service. Involved
vehicles can be determined by using the VIP inquiry process.

Subject
The rear axle hub nut on about 300 of the above vehicles may not have been
properly crimped.

 Copyright 2020, FCA US LLC, All Rights Reserved (DJT)

Customer Satisfaction Notification W60 – Rear Axle Hub Nut

Page 2

Repair
Verify proper axle nut torque, and crimp to prevent loosening.

Alternate Transportation
Dealers should attempt to minimize customer inconvenience by placing the owner
in a loaner vehicle if inspection determines that axle hub nut crimping is required
and the vehicle must be held overnight.

Parts Information

No parts are required to perform this service procedure.

Parts Return
No parts return required for this campaign.

Special Tools
No special tools are required to perform this service procedure.

Customer Satisfaction Notification W60 – Rear Axle Hub Nut

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Service Procedure
CAUTION: Only frame contact or wheel lift hoisting equipment can be used on
this vehicle. It cannot be hoisted using equipment designed to lift a vehicle by the
rear axle. If this type of hoisting equipment is used, damage to rear suspension
components will occur.

1. Raise and support the vehicle.
2. Remove the wheel mounting bolts, then the rear tire and wheel assembly.
3. Remove the hub and bearing dust
cap (Figure 1).
HUB AND
BEARING DUST
CAP

Figure 1 - Hub and Bearing Dust Cap

4. Is the nut crimped (Figure 2)?
- If the nut is not crimped,
proceed to step 5.
- If the nut has been crimped,
proceed to step 8.
Figure 2 – Un-Crimped and Crimped Nut

Customer Satisfaction Notification W60 – Rear Axle Hub Nut

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Service Procedure [Continued]

5. While a helper applies the brakes,
tighten the nut to 408 N⋅m
(301 ft. lbs.) (Figure 3).

REAR AXLE HUB NUT

Figure 3 – Rear Axle Hub Nut

6. Using the chisels leading cutting
edge, crimp the hub nut
(Figure 4).

HUB NUT CRIMPING

Figure 4 – Hub Nut Crimping

Customer Satisfaction Notification W60 – Rear Axle Hub Nut

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Service Procedure [Continued]

7. The hub nut must be staked so
that it looks similar to (1) in
Figure 5. Both edges must be split
and bent into the shape shown
(3). The staking must be in the
opposite direction from the
forward rotation of the wheel.

Figure 5 – Hub Nut Crimping

8. Install the hub and bearing dust
cap (Figure 6).
HUB AND BEARING
DUST CAP

Figure 6 – Hub and Bearing Dust Cap

Customer Satisfaction Notification W60 – Rear Axle Hub Nut

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Service Procedure [Continued]
9. Install the tire and wheel
assembly. Progressively tighten
all five wheel mounting (lug)
bolts in a star pattern. Tighten
wheel (lug) bolts to 197 N·m
(145 ft. lbs.) (Figure 7).

Figure 7 – Torque Wheel Bolts

10. Perform the same inspection or repair to both sides of the vehicle.
11. Lower the vehicle.

Customer Satisfaction Notification W60 – Rear Axle Hub Nut

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Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid
will be used by FCA to record Customer Satisfaction Notification service
completions and provide dealer payments.
Use one of the following labor operation numbers and time allowances:
Labor Operation
Number

Time
Allowance

Inspect Rear Axle Hub Nuts for Crimping

05-W6-01-81

0.3 hours

Inspect, Tighten and Crimp Rear Axle
Hub Nuts

05-W6-01-82

0.4 hours

NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete claim processing instructions.

Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.

Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.

Customer Satisfaction Notification W60 – Rear Axle Hub Nut

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Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at campaign launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.

Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC

This notice applies to your vehicle,

CUSTOMER SATISFACTION NOTIFICATION
Rear Axle Hub Nut

[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX

W60

LOGO

VEHICLE PICTURE

Dear [Name],
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.
We are recommending the following improvements be performed on certain [2020 (VF) Ram
ProMaster] vehicles.
WHY DOES MY VEHICLE NEED REPAIRS?
The rear axle hub nut on your vehicle may not have been properly crimped. This can result in
improper rear axle bearing torque.

YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call
your
authorized
BusinessLink Dealership.
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.

QR Code

HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?
FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer
will inspect the hub nut, and if needed crimp it to prevent loosening. The estimated repair time
is one hour. In addition, your dealer will require your vehicle for proper check-in, preparation,
and check-out during your visit, which may require more time. Your time is important to us, so
we recommend that you schedule a service appointment to minimize your inconvenience.
Please bring this letter with you to your dealership.

TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR BUSINESSLINK DEALER TODAY

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.

Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN W60.

Customer Assistance/Field Operations
FCA US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.