August 2020
Dealer Service Instructions for:

Customer Satisfaction Notification W39
Bed Step

Remedy Available
2019-2020 (DJ) Ram 2500 Pickup
NOTE: Some vehicles above may have been identified as not involved in this
campaign and therefore have been excluded from this campaign.

IMPORTANT: Some of the involved vehicles may be in dealer used vehicle
inventory. Dealers should complete this campaign service on these vehicles
before retail delivery. Dealers should also perform this campaign on vehicles in
for service. Involved vehicles can be determined by using the VIP inquiry process.

Subject
About 4,780 of the above vehicles were manufactured with an optional deployable
bed step, either as a stand alone option or as part of the “Bed Utility Group”
package. The deployable bed step has been removed from these vehicles, because
it was subject to a safety recall.

 Copyright 2020, FCA US LLC, All Rights Reserved

(tdb)

Customer Satisfaction Notification W39 – Bed Step

Repair
Install Bed Step

Parts Information
Part Number

Description

82215842AE

Bed Step Kit

Each package contains the following components:
Quantity

Description

1
1
1
2

Bed Step
Brace
Bolt M8
Bolts M10

Parts Return
No parts return required for this campaign.

Special Tools
No special tools are required to perform this service procedure.

Page 2

Customer Satisfaction Notification W39 – Bed Step

Page 3

Service Procedure
1. Raise and support the vehicle.

2. Follow the I-Sheet instructions supplied with the kit to install the bed step.

3. Lower the vehicle.

4. Check operation of the bed step to ensure it functions properly (Figure 1).

5. Return the vehicle to the customer.

1

PUSH BED STEP DOWN AND
FORWARD TO EXTEND

2

3
4
BED STEP

PUSH BED STEP
REARWARD TO RETRACT

Figure 1 – Check Operation of Bed Step

BED STEP FULLY
RETRACTED

Customer Satisfaction Notification W39 – Bed Step

Page 4

Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid
will be used by FCA to record Customer Satisfaction Notification service
completions and provide dealer payments.
Use the following labor operation number and time allowance:
Labor Operation
Time
Number
Allowance
Install the Bed Step Assembly

23-W3-91-82

0.3 hours

Add the cost of the parts package plus applicable dealer allowance to your claim.
NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete claim processing instructions.

Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.

Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.

Customer Satisfaction Notification W39 – Bed Step

Page 5

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at campaign launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.

Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC

This notice applies to your vehicle,

CUSTOMER SATISFACTION NOTIFICATION
Bed Step

[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX

W39

LOGO

VEHICLE PICTURE

YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.

QR Code

Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN W39.

Dear [Name],
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.
We are recommending the following improvements be performed on certain [2019 and 2020
Model Year (DJ) Ram 2500 Pickup and (D2) Ram 3500 Pickup] vehicles.
WHY DOES MY VEHICLE NEED REPAIRS?
Your vehicle was manufactured with an optional deployable bed step, either as a stand alone
option or as part of the “Bed Utility Group” package. The deployable bed step has been
removed from your vehicle, because it was subject to a safety recall. The other features and
functions of your vehicle are not affected by the deployable bed step safety recall. This notice
is to inform you that a redesigned deployable bed step is now available for your vehicle.
HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?
FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer
will install a new redesigned deployable bed step on your vehicle. The estimated repair time
is less than one hour. In addition, your dealer will require your vehicle for proper check-in,
preparation, and check-out during your visit, which may require more time. Your time is
important to us, so we recommend that you schedule a service appointment to minimize your
inconvenience. Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have a bed step
installed, you may visit www.fcarecallreimbursement.com to submit your reimbursement
request online. [2] Once we receive and verify the required documents, reimbursement will be
sent to you within 60 days. If you have had previous repairs performed and/or already received
reimbursement, you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.