1

1

W711918-S439

Bolt - Driveshaft to PTU (AWD only) (4 per pkg, 4 req’d)

Part Number

Description

DG1Z-9448-A

© Copyright 2020 Ford Motor Company

As Needed

ATTACHMENT II
Page 2 of 2
Customer Satisfaction Program 19M01- Supplement #1
2013-2019 Model Year Police Interceptor Utility Vehicles Equipped with a 3.7L Engine
Catalytic Converter Extended Coverage
PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
Additional Parts – If Replacing Both Catalytic Converters – All Model Years
Order
Quantity

Claim
Quantity

Gasket - Catalyst to Cylinder Head

2

2

W712244-S300

Stud - Catalyst to Cylinder Head (12 per pkg, 12 req’d)

1

12

W716011-S430

Nut - Catalyst to Cylinder Head (4 per pkg, 12 req’d)

3

12

7T4Z-9450-AA

Gasket - Y-Pipe to LH Manifold

1

1

W714265-S441

Nuts - Y-pipe to Intermediate Pipe and Catalysts
(4 per pkg, 8 req’d)

2

8

DA5Z-9450-A

Gasket - Y-pipe to Intermediate Pipe

1

1

W711918-S439

Bolt - Driveshaft to PTU (AWD only) (4 per pkg, 4 req’d)

Part Number

Description

DG1Z-9448-A

As Needed

Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.

© Copyright 2020 Ford Motor Company

ATTACHMENT III
PAGE 1 OF 1
CUSTOMER SATISFACTION PROGRAM 19M01-S1

CERTAIN 2013-2019 MODEL YEAR POLICE INTERCEPTOR UTILITY VEHICLES
EQUIPPED WITH A 3.7L ENGINE — CATALYTIC CONVERTER EXTENDED
COVERAGE
OVERVIEW
In the affected vehicles, it may be possible that aggressive law enforcement driving maneuvers can result
in an overheated catalytic converter, catalyst degradation, and an illuminated malfunction indicator light
(MIL) with diagnostic trouble codes (DTCs) P0420 and/or P0430 stored in the powertrain control module
(PCM).
If an affected vehicle exhibits this condition, dealers are to replace the affected catalytic converter. This
service must be performed at no charge to the vehicle owner.

SERVICE PROCEDURE
Recommended Tool List For Replacement:
1/4" Drive Ratchet (Power Tool)
1/4" Drive Flex Head Ratchet
1/4" Drive Shallow 10mm Socket
1/4" Drive 12 in (305 mm) Extension
1/4" Drive Torque Wrench
3/8" Drive Impact Gun
3/8" Drive Ratchet
3/8" Drive 13mm Deep Swivel Impact Socket
3/8" Drive 15mm Deep Swivel Impact Socket
3/8" Drive 7 in (178 mm) & 12 in (305 mm) Impact Extensions
3/8" Drive Torque Wrench
Long 10mm Ratchet Wrench
Stud Remover / Installer
Long Screwdriver (RH Converter Only)
Paint Stick (RH Converter Only)
Exhaust Gas Oxygen Sensor Socket 303-476 (RH Converter Only)
1. Using Integrated Diagnostic System (IDS), retrieve DTCs. Are DTCs P0420 and/or P0430
stored in the powertrain control module (PCM)?
Yes – Replace the affected catalytic converter. Refer to Workshop Manual (WSM)

Section 309-00D.
No – This article does not apply.

CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
7/2020

Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121

August 2020

Emission Recall 19E02
Customer Satisfaction Program 19M01
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
Ford Motor Company values you as a customer and is committed to vehicle quality and preserving the
environment. Therefore, we are voluntarily recalling your vehicle, with the VIN shown above. Your
vehicle may be releasing air pollutants that exceed applicable emission standards in your state.
What is the issue?

On your vehicle, it may be possible that aggressive law enforcement driving
maneuvers can result in an overheated catalytic converter and catalyst
degradation.

What is the effect?

Catalyst degradation may result in an illuminated Service Engine Soon
Indicator (icon shown to left) and may also cause elevated exhaust
emissions.

Service Engine Soon

What will Ford and
your dealer do?

Ford Motor Company has authorized your dealer to reprogram the
Powertrain Control Module with improved catalyst protection software. This
service will be performed free of charge (parts and labor).
If you do not have this service performed:
• Your vehicle may not pass emission or smog tests that may be
required in your area.
•

Your State Department of Motor Vehicles may not renew your vehicle
registration.
In addition, Ford Motor Company is extending the warranty coverage on the
catalytic converters under Customer Satisfaction Program 19M01. This
program extends the warranty coverage of the catalytic converters to 11
years of service or 120,000 miles from the warranty start date of the vehicle,
whichever occurs first.

© Copyright 2020 Ford Motor Company

What will Ford and
your dealer do?
(continued)

If your vehicle has already exceeded either time or mileage limits listed
above, this extended warranty coverage will last through August 31, 2021.
Coverage is automatically transferred to subsequent owners.

How long will it take?

The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time. Additional time may be required to allow the engine to
cool prior to performing this repair. In addition, your vehicle may require an
inspection to determine if parts need to be ordered.

What should you do?

Please call your dealer without delay to request a service appointment for
Emission Recall 19E02. Provide the dealer with the VIN, which is printed
near your name at the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this
emission recall. You should contact their dealer for an appointment to have
your vehicle remedied as soon as practicable. You can continue to safely
drive your vehicle.
If you do not already have a servicing dealer, you can access
www.Fordowner.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed. Ford Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this recall performed
on a timely basis. Therefore, please have this recall performed as soon as
possible.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving and paying for parking in certain locations
and controlling certain functions on your vehicle (lock or unlock doors,
remote start) if it is equipped to allow control.

COVID-19
(CORONAVIRUS)

Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and af ter
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
www.Fordowner.com.

Have you previously
paid for this repair?

If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this recall performed to ensure the correct
parts and procedures were used.
If the previously paid for repair was performed before the date of this letter,
you may be eligible for a refund. Refunds will only be provided for service
related to catalytic converter replacement.

© Copyright 2020 Ford Motor Company

Have you previously
paid for this repair?
(continued)

To verify eligibility and expedite reimbursement, give your paid original
receipt to your dealer before August 31, 2021. To avoid delays, do not send
receipts to Ford Motor Company.

What if you no longer
own this vehicle?

If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.

Can we assist you
further?

If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.Fordowner.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM - 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).

California and
Massachusetts
Registration
Requirements

The State of California and the Commonwealth of Massachusetts require the
completion of emission recall repairs prior to vehicle registration renewal. If
your vehicle is registered in California or Massachusetts, it is subject to
these requirements.
When your dealer completes this emission recall repair, you will receive a
Vehicle Emission Recall Proof of Correction certificate. Please make sure
that you receive a certificate from your dealer and that you have it with
you when you renew your vehicle registration.
It is also important for you to know that the certificate should be
returned to the Department of Motor Vehicles (DMV) only if it is
requested by the DMV. Otherwise, this certificate is to be held by you
for your records.
In order to ensure your full protection under emissions warranty provisions,
and to avoid any inconvenience when renewing your registration, it is
recommended that you have your vehicle serviced as soon as possible.
Failure to do so could be determined as lack of proper maintenance of your
vehicle.

Thank you for your attention to this important matter.
Ford Customer Service Division

© Copyright 2020 Ford Motor Company