David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

July 23, 2020
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 19M01 - Supplement #1
Certain 2013-2019 Model Year Police Interceptor Utility Vehicles Equipped with a
3.7L Engine
Catalytic Converter Extended Coverage

REF:

NEW VEHICLE DELIVERY HOLD - Emission Recall 19E02 - Supplement #1
July 23, 2020
Customer Satisfaction Program 19M01
June 13, 2019

New! REASON FOR THIS SUPPLEMENT
• Affected Vehicles: Addition of certain 2019 Model Year Vehicles
New! PROGRAM TERMS
This program extends the warranty coverage of the catalytic converters to 11 years of service or
120,000 miles from the warranty start date of the vehicle, whichever occurs first.
This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle Limited
Warranty. Additionally, this program may be used multiple times as long as the vehicle is within time
and mileage limits of the program. Once the program has expired, SPW and ESP may be eligible.
If a vehicle has already exceeded either the time or mileage limits, this extended warranty coverage
will last through August 31, 2021.
Coverage is automatically transferred to subsequent owners.
VEHICLES COVERED BY THIS PROGRAM
Vehicle

Model Year

Police
Interceptor
Utility

2013-2018

Assembly Plant

Build Dates
August 25, 2011 through September 16, 2018

Chicago
2019

September 18, 2018 through September 20, 2018

Affected vehicles are identified in OASIS.
REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE
In the affected vehicles, it may be possible that aggressive law enforcement driving maneuvers can
result in an overheated catalytic converter, catalyst degradation, and an illuminated malfunction
indicator light (MIL) with diagnostic trouble codes (DTCs) P0420 and/or P0430 stored in the
powertrain control module (PCM).
SERVICE ACTION
If an affected vehicle exhibits this condition, dealers are to replace the affected catalytic converter.
This service must be performed at no charge to the vehicle owner.

© Copyright 2020 Ford Motor Company

New! OWNER NOTIFICATION M AILING SCHEDULE
Owner Letters were mailed the week of July 1, 2019. The owner letters for the additional Supplement
#1 population will be mailed by the week of August 3, 2020. Dealers should repair any 19M01 eligible
vehicles identified in OASIS that exhibit an illuminated MIL with DTCs P0420 and/or P0430, whether
or not the customer has received a letter.
ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

David J. Johnson

© Copyright 2020 Ford Motor Company

ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 19M01 - Supplement #1
2013-2019 Model Year Police Interceptor Utility Vehicles Equipped with a 3.7L Engine
Catalytic Converter Extended Coverage
New! OASIS ACTIVATION
OASIS was activated on June 13, 2019. The OASIS population for supplement #1 will be activated on
July 23, 2020.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
• Only owners with affected vehicles that exhibit the covered condition will be directed to dealers
for repairs.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Do not perform this program unless the affected vehicle exhibits the covered condition.
TITLE BRANDED / SALVAGED VEHICLES
Title branded, salvaged vehicles and vehicles with cancelled warranty coverage are eligible for this
program unless emission coverage is explicitly cancelled, as indicated by one of the following OASIS
Warranty Cancellation Messages only:
•
•

SCRAPPED UNIT – ALL WARRANTY CANCELLED – TOTAL INCLUDING EMISSIONS
ALL WARRANTY CANCELLED INCLUDING EMISSIONS

New! OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer expires
August 31, 2021.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter. Noncovered repairs, or those judged by Ford to be excessive, will not be reimbursed.
•

Refunds will only be provided for service related to catalytic converter replacement.

RENTAL VEHICLES
The use of rental vehicles is not approved for this program.

© Copyright 2020 Ford Motor Company

ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 19M01 - Supplement #1
2013-2019 Model Year Police Interceptor Utility Vehicles Equipped with a 3.7L Engine
Catalytic Converter Extended Coverage
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle powertrain warranty coverage, no SSSC approval is required,
although related damage must be on a separate repair line with the “Related Damage” radio
button checked.
o Ford vehicles – 5 years or 60,000 miles
•

For vehicles outside new vehicle powertrain warranty coverage, submit an Approval Request
to the SSSC Web Contact Site prior to completing the repair.

CLAIMS PREPARATION AND SUBMISSION
• Note: This program DOES NOT apply to vehicles that qualify for repairs under the New
Vehicle Limited Warranty. Repairs for vehicles covered by New Vehicle Limited Warranty
should be claimed using the Labor Operation Codes provided in TSB 18 -2138 (2013-2018
Police Interceptor Utility) or applicable Labor Operation Codes for the Workshop Manual
procedure.
o Service Part Warranty (SPW) and/or Ford/Lincoln Loyalty Plans (ESP) eligible vehicles –
Claim repairs to FSA 19M01 if vehicle is still within time and mileage limits.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
(19M01) is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
- Program Code: 19M01
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.

© Copyright 2020 Ford Motor Company

ATTACHMENT II
Page 1 of 2
Customer Satisfaction Program 19M01 - Supplement #1
2013-2019 Model Year Police Interceptor Utility Vehicles Equipped with a 3.7L Engine
Catalytic Converter Extended Coverage
New! LABOR ALLOWANCES
Description

Model Year FWD / AWD

Replace Rear (RH) Catalytic Converter.
Includes time for retrieving DTC’s.

2013-2015

Replace Front (LH) Catalytic Converter.
Includes time for retrieving DTC’s.

2013-2015

Replace Both Catalytic Converters. Includes
time for retrieving DTC’s.

2013-2015

2016-2019

2016-2019

2016-2019

Labor
Operation

FWD
AWD

1.9 Hours
19M01B

FWD
AWD

19M01C

2.2 Hours
1.6 Hours
1.7 Hours

FWD
AWD

Labor
Time

2.8 Hours
19M01D

3.1 Hours

New! PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number
DA8Z-5G232-C
DA8Z-5G232-D
FB5Z-5G232-A
FB5Z-5G232-B

Model Year
2013-2015
2016-2019

Description

Order
Quantity

Claim
Quantity

Front Catalytic Converter (LH)
Rear Catalytic Converter (RH)
Front Catalytic Converter (LH)

As Needed
Based on DTC(s) set

Rear Catalytic Converter (RH)

Additional Parts – If Replacing One Catalytic Converter (LH or RH) – All Model Years
Order
Quantity

Claim
Quantity

Gasket - Catalytic Converter to Cylinder Head

1

1

W712244-S300

Stud - Catalytic Converter to Cylinder Head
(12 per pkg, 6 req’d)

1

6

W716011-S430

Nut - Catalytic Converter to Cylinder Head
(4 per pkg, 6 req’d)

2

6

7T4Z-9450-AA

Gasket - Y-pipe to LH Manifold

1

1

W714265-S441

Nut - Y-pipe to Intermediate Pipe and Catalytic
Converters (4 per pkg, 8 req’d)

2

8

DA5Z-9450-A

Gasket - Y-pipe to Intermediate Pipe