Daimler Trucks
North America LLC

Field Service Campign

June 2020
SF600A

Subject: Cascadia ICC5 Units
Models Affected: Specific Freightliner Cascadia vehicles built
June 18, 2019, through October 16, 2019, and equipped with flat
panel displays.

General Information
Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division, is initiating Field
Service Campaign SF600 to modify the vehicles mentioned above.
On certain 2020 Cascadia vehicles, the flat panel display does not function as fully intended.
The supporting electronic control unit (ECU) for the display will be replaced with an upgraded version.
There are approximately 28 vehicles involved.
Additional Repairs
Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a
vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns
before sale or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.
Please contact Warranty Campaigns for consideration of additional charges prior to performing the repair.

Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a
completion sticker (Form WAR261).

Replacement Parts
Replacement parts are now available and can be obtained by ordering the kit and/or part number(s) listed below
from your facing Parts Distribution Center.
If our records show your dealership has ordered any vehicle(s) involved in campaign number SF600, a list of
the customers and vehicle identification numbers will be available on DTNAConnect. Please refer to this list
when ordering parts for this campaign.
Table 1 - Replacement Parts for SF600
Campaign Number
SF600A

Kit Number

Part Description

Part Number

Qty.

N/A

FLAT PANEL ECU-CONNECT5
BLANK COMPLETION STICKER

A 012 446 65 21
WAR261

1 ea
1 ea

Table 1

Removed Parts
U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the
disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.

Page 1

Daimler Trucks
North America LLC

Field Service Campign

June 2020
SF600A

Labor Allowance
Table 2 - Labor Allowance
Campaign
Number
SF600A

Procedure

Time Allowed
(hours)

SRT Code

Replace and reprogram ECU.

1.3

996-F064A

Update additional modules for compatibility.
(Claim SRT for each additional
modules updated.)

0.2

996-F064B

Corrective Action

12-Repair Recall/Campaign

Table 2

IMPORTANT: When the campaign has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the gray completion sticker provided in the field service kit (Form WAR261). If
the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and
first attach the base completion label (Form WAR259). If a field service kit is not required or there is no completion sticker in the kit, write the campaign number on a blank sticker and attach it to the base completion label.

Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the Warranty system within 30 days of completing this campaign. Please reference the
following information in OWL:
• Claim type is Field Service Campaign.
• In the Campaign field, enter the campaign number and appropriate condition code (SF600-A).
• In the Primary Failed Part field, enter 25-SF600-000.
• In the Parts section, enter the appropriate kit or part number(s) as shown in the Replacement Parts Table.
• In the Labor section, enter the appropriate SRT from the Labor Allowance Table. Administrative time will
be included automatically as SRT 939-6010A for 0.3 hours.
• The VMRS Component Code is F99-999-005 and the Cause Code is A1 - Campaign.
• This Field Service Campaign will terminate on June 30, 2021. Dealers will be notified of any changes to
the termination date via Important Campaign Information Letter posted on DTNAConnect.com.
IMPORTANT: OWL must be viewed prior to beginning work to ensure the vehicle is involved and the campaign
has not previously been completed. Also, check for a completion sticker before beginning work.
All claims must be submitted within 30 days of the repair and within 30 days of the termination date of the
campaign. U.S. and Canadian Dealers: All excess inventory to be returned to the PDC following the conclusion
of the campaign must be returned in resaleable condition to the Memphis PDC within 90 days from the
termination date. Please submit a PAR to request return to the Memphis PDC. (Canadian dealers should return
the kits to their facing PDC.) Export Distributors: Excess inventory is not returnable.
For questions, U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry at
DTNAConnect.com/WSC, or the Customer Assistance Center at (800) 385-4357, if you have any questions or
need additional information. Export distributors submit a Web inquiry or contact your International Service
Manager.

Page 2

Daimler Trucks
North America LLC

Field Service Campign

June 2020
SF600A

Copy of Notice to Owners
Subject: Cascadia ICC5 Units
Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division, is initiating Field
Service Campaign SF600A to modify specific Freightliner Cascadia vehicles built June 18, 2019, through
October 16, 2019, and equipped with flat panel displays.
On certain 2020 Cascadia vehicles, the flat panel display does not function as fully intended.
The supporting electronic control unit (ECU) for the display will be replaced with an upgraded version.
Please contact an authorized Daimler Trucks North America dealer to arrange to have the campaign performed
and to ensure that parts are available at the dealership. To locate an authorized dealer, go to
Daimler-TrucksNorthAmerica.com/Contact-Us/. Scroll down to “Locate a Dealer,” and select the appropriate
brand. The campaign will take approximately two hours and will be performed at no charge to you.
This Field Service Campaign will terminate on June 30, 2021. Please make sure the campaign is completed
prior to this date. Work completed after this date will be done at the customer’s expense.
As stated in the terms of your express limited warranty, Daimler Trucks North America LLC will not pay for any
damage caused by failure to properly maintain your vehicle. Daimler Trucks North America LLC considers the
work necessary under this campaign to be proper maintenance and will, therefore, not pay for any damage to
your vehicle caused by your failure to have the repairs that are the subject of this campaign performed in a
reasonable time.
Contact the Warranty Campaigns Department at (800) 547-0712, from 7 a.m. to 4 p.m. Pacific Time, Monday
through Friday, e-mail address [email protected], or the Customer Assistance Center
at (800) 385-4357, if you have any questions or need additional information.

WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

Page 3

Daimler Trucks
North America LLC

Field Service Campign

June 2020
SF600A

Work Instructions
Subject: Cascadia ICC5 Units
Models Affected: Specific Freightliner Cascadia vehicles built
June 18, 2019, through October 16, 2019, and equipped with flat
panel displays.

General Information
When a chassis electronic control unit (ECU) is programmed in DiagnosticLink using "Program Device," the
chassis ECU will be programmed with the most recent parameter sets and software from the server. This process will overwrite the current parameters and software installed on the ECU.
If it is necessary to retain the parameter sets and software contained within a chassis ECU on the vehicle, vehicle parameters should be read and uploaded to the server prior to downloading unit data and flashing the
ECU. The uploaded vehicle data can then be re-downloaded from the server before programming the controller.

Read Parameters and Program CGW Using DiagnosticLink
IMPORTANT: In order to maintain compatible software versions, the CGW parameters must be read and the
CGW must be programed prior to replacing the ICC5.
1.

Check the base label (Form WAR259) for a completion sticker for SF600 (Form WAR261) indicating this
work has been done. If a sticker is present, no work is needed. If there is no sticker, proceed with the programming and replacement.

2.

Park the vehicle on a level surface, shut down the engine, and apply the parking brakes. Chock the tires.

3.

Connect the vehicle to DiagnosticLink. Make sure that DiagnosticLink is updated to the latest version,
8.11SP4, or newer. To update DiagnosticLink, select "Update" from the dropdown menu under "Tools." See
Fig. 1.
It is recommended when flashing to configure DiagnosticLink to connect only to "Default" modules, and
stay in this configuration unless there is a specific need to manually connect to the Common Telematics
Platform (cTP) ECU. Default modules allow DiagnosticLink to connect only to the modules that need flashing and ignore the cTP and steering angle sensor.
To set to "Default" modules in DiagnosticLink:
• From the top click "Tools," and select "Options" form the drop down menu.
• Find and select the "Connection" tab.
• Click the "Select Defaults" box on the right side of the tab, and hit "Apply."

Page 4

Daimler Trucks
North America LLC

Field Service Campign

June 2020
SF600A

04/04/2019

f120507

Fig. 1, Updating DiagnosticLink to the Latest Version

IMPORTANT: Address any pre-existing conditions or fault codes before proceeding to the next step.
4.

Select "Program Device." See Fig. 2.

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f120466a

Fig. 2, Program Device Screen

Page 5

Daimler Trucks
North America LLC

Field Service Campign

June 2020
SF600A

4.1

If there are any items in the section "Request Pending" downloads, they should be removed. To remove them, select the "Request Pending" list item, then press the "Remove All" button. See Fig. 3.

12/18/2018

f120463

Fig. 3, Removing Pending Requests

5.

Once all controllers are connected, click the "Parameters" icon on the left hand side of the screen to read
the vehicle parameters. See Fig. 4.

12/11/2018

f120455

Fig. 4, Reading Vehicle Parameters on DiagnosticLink

Page 6

Daimler Trucks
North America LLC

Field Service Campign

June 2020
SF600A

6.

Select "Program Device." There should be data to upload. Click "Connect to Server" to upload vehicle parameters to the server. See Fig. 5.

1
2

12/14/2018

f120456

Fig. 5, Uploading Vehicle Parameters

7.

Click "Add" to add a download request for the vehicle. See Fig. 6.

12/14/2018

f120457

Fig. 6, Adding the VIN to Download Updated Server Data

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Daimler Trucks
North America LLC

Field Service Campign

June 2020
SF600A

8.

Make sure the correct VIN and hardware is populated, then click OK. See Fig. 7.

12/11/2018

f120458

Fig. 7, Verifying Correct VIN Hardware

9.

There should be a request pending status for the VIN. Click "Connect to Server" to download the updated
unit data. See Fig. 8. The server will provide any new software available on the server as well as updated
parameter sets for the new software, adjusted for the parameter set that was just uploaded from the vehicle.

12/14/2018

f120459

Fig. 8, Downloading Updated Unit Data
Page 8

Daimler Trucks
North America LLC

Field Service Campign

June 2020
SF600A
10.

Once the data has been downloaded, click "Next." See Fig. 9.

12/14/2018

f120460

Fig. 9, Clicking Next

NOTE: "Latest" is the last service record (may be older software), and "Newest" is the most up to date software
available for the installed hardware. Both will have parameter sets that have been updated relative to the upload
from the vehicle. If the last service record is the most up to date software available, then "Latest" will be the
only record visible and there will be no "Newest” record.