procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2020

37K8 Page 5 of 15

Customer Letter Example (Canada)

This notice applies to your vehicle: ,
Subject:

Emissions Service Action 37K8 – Transmission Control Module (TCM)

Dear Audi Owner,
This notice is sent to you in accordance with the requirements of the Canadian Environmental Protection Act, 1999.
Audi has determined that a defect, which relates to a prescribed emission standard, exists in certain 2013 model
year Audi RS5 vehicles. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?

Transmission control module (TCM) software designed and certified for a similar
model/model year was used in vehicles affected by this action. It is undetermined
whether there could be an impact to emissions.

What will we do?

This service action will be performed for you free of charge. Your authorized Audi
dealer will either update the TCM software in your vehicle, or replace the mechatronic
unit.


The software update will take about an hour to complete.



If your vehicle requires a mechatronic unit replacement, your dealer will need
to order the part. Once the part is on hand, the repair will take about three
hours to complete.

Please keep in mind that your dealer may need additional time for the preparation of
the repair, as well as to accommodate their daily workshop schedule.
IMPORTANT! Please note that if the TCM in your vehicle has been “chipped,”
“tuned,” or otherwise modified from original factory specifications with
aftermarket components and/or software, work needed to repair, replace, or
return the TCM to original factory specifications is NOT covered under this
action.
What should you do?

In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service. On or about June 04, 2020 the necessary
repair instructions and parts will be available to your authorized Audi dealer.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Can we assist you
further?

If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Relations Monday through
Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada”
page at www.audi.ca.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2020

37K8 Page 6 of 15

Repair Overview



Update mechatronic (TCM) software or
replace mechatronic.

NOTE


These repair instructions may differ from the labor operations and labor times listed in ELSA.



Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.



This procedure must be read in its entirety prior to performing the repair.



Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.



Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.



When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2020

37K8 Page 7 of 15

Required Tools

Battery Tester/Charger

Diagnostic Tester

- GRX3000VAS-

-VAS6150X/VAS6160X-

(or equivalent)

(or equivalent)

Repair Instruction
Section A - Check for Previous Repair


Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a copy
with the repair order.


Confirm the Campaign/Action is open .
If the status is closed, no further work is required.



Note the Applicable Criteria ID for use
in determining the correct work to be done and
corresponding parts associated.
CRITICAL REPAIR STEP

STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start date
. The oldest should be performed first.


All Safety Recalls must be completed prior to
completing this campaign.

Vehicles with Criteria 01 or 02, Proceed to Section B.
Vehicles with Criteria 8K or 8T, Proceed to Section C.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2020

37K8 Page 8 of 15

Section B – Transmission Control Module Software Update
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are met;
The ODIS software is completely up to date.


Refer to the “Alerts” section on ServiceNet home page for the current ODIS version.

The battery charger is connected to the vehicle battery and remains connected for the duration of the
software update.


Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to do
so may cause the update to fail, which could result in damage to the control module. Control modules
damaged by insufficient voltage will not be covered.

The screen saver and power saving settings are off.


Failure to do so may result in the tester entering power save mode during the software update, which
could result in damage to the control module.

The VAS Diagnostic Tester is plugged in using the supplied power adapters.


Under no circumstances should the tester be used on battery power alone during the software
update. Failure to do so may result in the tester powering off during the update, which could result
in damage to the control module.

Flash process through “Audi Flashing” not Guided Fault Finding (GFF).


DO NOT USE Guided Fault Finding (GFF) to perform this flash. Using GFF will cause the flash to
take longer. Requests for additional time will not be considered.

The VAS Diagnostics Interface MUST ONLY be connected to the tester with a USB cable.


Performing a software update using a Bluetooth or WiFi connection increases the risk of losing
connection during the update, which could result in damage to the control module.
It also greatly increases the time required to perform the update. Requests for additional time or
parts will be denied if the GFF log shows the update was performed using Bluetooth or WiFi.

WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury
may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during
Update Process!
TIP
To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2011732: Software
Version Management (SVM) Operating Instructions.
The SVM Process must be completed in its entirety so the database receives the update confirmation response. A
warranty claim may not be reimbursed if there is no confirmation response to support the claim.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2020

37K8 Page 9 of 15



Open the hood.



Access the battery charging posts.



Switch the ignition on.



Apply the parking brake.



Switch off all consumers (headlights, heated
seats, climate control, etc.).



Connect
the
VAS6150X/VAS6160X
Diagnostic Tester to the vehicle.



Start the ODIS program.



Attach the GRX3000VAS Tester/Charger (or
equivalent) to the vehicle battery charging
posts.
NOTE

Vehicles with Battery Monitoring Control
Module -J367- and/or an EFB Battery:
When connecting the charger to the battery,
connect the positive cable to the positive terminal of
the battery and connect the negative cable to the
grounding lug on the chassis. DO NOT connect the
ground cable directly to negative terminal of the
battery.


Turn the hazards on.

CAUTION
The procedure may cancel itself if the hazard
warning lights are not switched on. The hazard
warning lights prevent the system from switching to
bus sleep mode during the update.



Confirm that scan tool is communicating with
the diagnostic head by USB cable.
o

If the Bluetooth or WiFi symbol is
shown, then disconnect the
diagnostic head from the vehicle and
reconnect the USB cable to the
diagnostic head and then reattach to
the vehicle.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2020

37K8 Page 10 of 15



From the home screen of the scan tool
highlight “Flash” .



Follow the on-screen prompts.
NOTE

Operating mode “Flash” must be used. Performing
this update using “Diagnosis” (Guided Fault
Finding) could result in non-payment of the claim.



Select “Starting Flashing” and follow the onscreen prompts.



Select “No RO”.



Highlight “SVM – Code Input”.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2020

37K8 Page 11 of 15



Select “Perform test”.

NOTE
Using Bluetooth or WiFi for this action is
PROHIBITED!
Damage caused to electronic components (e.g.
ECM, TCM, etc.) during the SVM update process is
not covered.


Enter the corrective action code (SVM code)
as listed below.

SVM code

37K8A848


Select “Accept”.



Follow the on-screen prompts.

NOTE

STOP!
This extra ignition cycle step must be followed,
otherwise faults stored during the update may not
be cleared upon exiting the Flash program.


After receiving confirmation that the update
completed successfully (green check mark)
, the ignition must be turned off for 60
seconds and then turned back on.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2020

37K8 Page 12 of 15



After receiving confirmation that the flash
completed successfully, select “Send” to send
the diagnostic protocol online.



Follow the on-screen prompts.



Click “Flash” to exit the flash session.



Proceed to Section D.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2020

37K8 Page 13 of 15

Section C – Replacing Mechatronic
WARNING
Refer to all warnings and cautions published in the
ELSA Repair Manual.


Replace mechatronic:
o



See ELSA Repair Manual: Repair
manual > Drivetrain > Servicing - 7Speed Dual Clutch Transmission 0B5
(S tronic) > 34 Controls, Housing >
Mechatronic
>
Mechatronic,
Removing and Installing

Perform mechatronic basic settings using the
ODIS Guided Functions test plan.

Proceed to Section D.

Position
42:
36/37:
7/8:
43:
12/13/14:
19:
32/33:
n/a
2:
6:
21:
3:
40:
15:
17:
n/a
n/a
n/a

Part Number
8K2-927-156-M
or
8T0-927-156-F
0B5-315-105-TA
0B5-315-105-TC
0B5-321-371-F
0B5-321-473
0B5-325-330-A
0B5-325-571
G -052-529-A2
N -013-827-5
N -104-057-02
N -906-660-03
N -910-968-01
WHT-003-379
WHT-005-379
WHT-005-499-A
WHT-005-372
N -911-511-01
WHT-002-305

Quantity

Description

1

Mechatronic

1
1
1
2
1
1
up to 7
1
6
2
15
1
1
1
2
4
4

Oil pipe
Oil pipe
ATF pan gasket
Oil pipe
ATF filter
Connector sleeve
ATF Fluid
Drain plug seal
Mechatronic bolt
O-ring ATF line to filter housing
ATF pan bolt
ATF strainer o-ring
O-ring - filter housing to transmission
O-ring - filter cap
Subframe crossbrace bolt
Subframe crossbrace bolt
Subframe crossbrace nut

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2020

37K8 Page 14 of 15

Section D – Campaign Stamp


Once the campaign has been completed, the
technician should stamp the repair order.



Stamps are available for ordering through the
Compliance Label Ordering Portal (item#
AUD4927ENG or AUD4927FRE).



Proceed to Section E.

Item#: AUD4927ENG
OR

Item # AUD4927FRE

Section E – Campaign Completion Label
Install Campaign Completion Label


Fill out and affix Campaign Completion
Label, part number CAMP 010 000, next to
the vehicle emission control information
label.

TIP
Ensure Campaign Completion Label does not cover
any existing label(s).



Proceed to Section F.

Section F – California Only Requirements
CALIFORNIA ONLY Requirements for Emissions Campaigns Having Customer Notification
The California Air Resources Board and the Department of Motor Vehicles (DMV) require emissions-related
campaigns to be completed prior to vehicle registration renewal. When campaign work is done you must
provide the owner with a signed “Vehicle Emission Recall – Proof of Correction” certificate (RC EMIS_CAL
VW).
Certificates can be ordered at no cost online via the Compliance Label Ordering portal at
www.accessaudi.com.
TIP
Ensure owners are aware of the importance of retaining the completed certificate for their records. It should be
mailed to the California DMV only upon request.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2020

37K8 Page 15 of 15