Service Action
Code: 97DZ
Subject
Release Date
REVISION SUMMARY
Affected Vehicles

REVISION

Transmission Wiring Harness
June 12, 2020
Updated claiming quantity for tape part number N 10592002.

Country

Beginning
Model
Year

Ending
Model
Year

Vehicle

USA
USA
CAN
CAN

2019
2019
2019
2019

2019
2019
2019
2019

A6
A7
A6
A7

Vehicle
Count
15,208
5,474
850
819

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.

Problem Description
Corrective Action
Code Visibility



Campaign status must show “open.”



If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

The transmission wiring harness may not be properly secured, causing it to rub and possibly
become damaged.
Inspect and modify transmission wiring harness and repair wiring if necessary.
On or about June 09, 2020, the campaign code was applied to affected vehicles.

Owner Notification

Owner notification will take place in June 2020. Owner letter examples are included in this
bulletin for your reference.

Campaign Expiration
Date

This campaign expires on December 31, 2022. Repairs must be performed on or before this
date to be eligible for payment. Keep this expiration date in mind when scheduling customers
for this action. If a customer wishes to have this service performed after the expiration date,
your dealerships normal parts and labor cost associated with this repair will apply.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2020

97DZ Page 1 of 18

Parts Information
Parts Control Type:
Upper Order Limit

Parts will be managed with a weekly Upper Order Limit. Please see Parts On
Command (POC) for your Upper Order Limit quantity.

Initial Allocation:
YES

Dealers will be sent an initial allocation prior to customer notification. If no initial
allocation was received, please reference the Repair Projection Tool (below) to view
your potential VIN population.

Repair Projection Tool:
(right click to open)
Criteria

G1

Quantity

Part Number

P.O.C. Part Description

Ordering Method

1

N -108-705-01

Protection (Protective Sleeve)

UOL

1

3D0-971-838-L

Tie wrap

UOL

2000 mm*

N -105-920-02

Tape

UOL

2

N -106-598-01

Tie wrap

UOL

260 mm**

N -107-327-01

Pipe (Corrugated hose)

UOL

1

N -907-988-09

Nut

UOL

2

N -910-661-01

Bolt

UOL

2

N -912-651-01

Screw

UOL

IMPORTANT PARTS INFORMATION
*Tape part number N -105-920-02 is a 25,000 mm roll of tape. One roll will repair approximately 12 cars.
**Pipe part number N -107-327-01 is a 1000 mm section of pipe. One section will repair approximately 3 cars.
NOTE
The specified part numbers reflect the status at the start of this service action. Interim updates made in ETKA can
cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be
used.

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Audi dealer. 2020 Audi Group of America, Inc. and Audi Canada. All Rights Reserved.
June 2020

97DZ Page 2 of 18

Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number

97DZ

Damage Code

0099

Parts Vendor Code
Claim Type

002
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.

Mark Protection* as causal part
Do not claim wash/loaner under this action
G1

LABOR
Labor Op

Time Units

Description

9781 41 99

120

Rework transmission wiring harness

PARTS
Quantity

Part Number

Description

1.00

N 10870501

Protection* (Protective Sleeve)

1.00

3D0971838L

Tie wrap

0.10

N 10592002

Tape

2.00

N 10659801

Tie wrap

0.30

N 10732701

Pipe (Corrugated hose)

1.00

N 90798809

Nut

2.00

N 91066101

Bolt

2.00

N 91265101

Screw

Continued on next page

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2020

97DZ Page 3 of 18

ADD ONLY if wiring damage was found

LABOR
Labor Op

Time Units

Description

9709 41 99

Up to 190 TU**

Wiring harness repair (see below for amount to
claim)

3730 25 99

Time stated on
diagnostic protocol
(up to 20 TU)

Clear faults related to damaged wiring

PARTS
Quantity

Part Number

Description

As required

See ETKA

Butt connector

As required

See ETKA

Repair wire

# of pins
(wires)
replaced
1
2
3
4-6
7-8
9-11
12-15
16-18
19-20

T.U. to claim**
30
40
50
70
90
110
130
160
190

Every claim that includes wiring will be reviewed
for claim accuracy to ensure the number of pins
(wires) replaced equals the T.U. listed in this
chart.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2020

97DZ Page 4 of 18

Customer Letter Example (USA)

This notice applies to your vehicle: ,

Subject:

Service Action 97DZ – Transmission Wiring Harness

Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2019 model year Audi vehicles. Our records show that you are the owner of a vehicle
affected by this action.
What is the issue?

The transmission wiring harness may not be properly secured, causing it to rub and
possibly become damaged.

What will we do?

Your authorized Audi dealer will inspect and modify transmission wiring harness,
repairing wiring if necessary. This work will take about two hours to complete and will
be performed for you free of charge.

What should you do?

In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service. Please keep in mind that your dealer may
need additional time for the preparation of the repair, as well as to accommodate their
daily workshop schedule. For your convenience, you can also visit www.audiusa.com
and click on the “Find a Dealer” link to locate a dealer near you and schedule this
service.
This service action will be available for you free of charge only until December 31,
2022. If you wish to have this service performed after that date, your dealer’s normal
parts and labor cost associated with this repair will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Can we assist you
further?

If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834
or via our “Contact Us” page at www.audiusa.com.

Checking your vehicle
for open Recalls and
Service Campaigns

To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit the Recall/Service Campaign Lookup tool at
www.audiusa.com and enter your Vehicle Identification Number (VIN).

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2020

97DZ Page 5 of 18

Customer Letter Example (Canada)

This notice applies to your vehicle: ,
Subject:

Service Action 97DZ – Transmission Wiring Harness

Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2019 model year Audi vehicles. Our records show that you are the owner of a vehicle
affected by this action.
What is the issue?

The transmission wiring harness may not be properly secured, causing it to rub and
possibly become damaged.

What will we do?

Your authorized Audi dealer will inspect and modify transmission wiring harness,
repairing wiring if necessary. This work will take about two hours to complete and will
be performed for you free of charge.

What should you do?

In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service. Please keep in mind that your dealer may
need additional time for the preparation of the repair, as well as to accommodate their
daily workshop schedule.
This service action will be available for you free of charge only until December 31,
2022. If you wish to have this service performed after that date, your dealer’s normal
parts and labor cost associated with this repair will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Can we assist you
further?

If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Relations Monday through
Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada”
page at www.audi.ca.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2020

97DZ Page 6 of 18

Repair Overview

•

Modify transmission wiring harness.

•

Repair wiring if necessary.