NHTSA ID Number: 10173523
Manufacturer Communication Number: SC185_QA
TSB/Document Date: 2020-04-07
Summary
VOLUNTARY EMISSIONS SERVICE CAMPAIGN (SC185): Q and A - EMISSION LOGIC IMPROVEMENT- This document is a question and answer guide related to the a Voluntary Emissions Service Campaign on certain 2014-2016 MY Kia
Sportage vehicles equipped with the 2.4-Liter GDI SULEV engine, to update the emission related logic of the Engine Control Module (ECM) with an improved version to ensure compliance with emissions regulations.
QUESTIONS AND ANSWERS
SC185 - 2014-2016 MY KIA SPORTAGE WITH 2.4L GDI SULEV ENGINE
ECM UPDATE
Voluntary Emissions Service Campaign
March 19, 2020
Q1.
What sort of campaign is Kia conducting?
A1.
Kia Motors America, Inc. is conducting a Voluntary Emissions Service Campaign on certain
2014-2016 MY Kia Sportage vehicles equipped with the 2.4-liter GDI SULEV engine to
improve the emission related logic in the Engine Control Module (“ECM”) software
programming, to ensure compliance with emissions regulations.
Q2.
What vehicles are affected by this emissions service campaign?
A2.
Certain 2014-2016 MY Kia Sportage vehicles equipped with the 2.4-liter GDI SULEV engine
manufactured from September 30, 2013 through November 16, 2015.
Q3.
What is the problem with the ECM programming?
A3.
Certain 2014-2016 MY Kia Sportage vehicles equipped with the 2.4-liter GDI SULEV engine
may exhibit an issue with carbon monoxide control that could cause the vehicle to release
air pollutants which exceed emissions standards.
Q4.
Can you describe the emissions service campaign and fix?
A.4
All owners of the affected 2014-2016 MY Kia Sportage vehicles equipped with the 2.4-liter
GDI SULEV engine will be notified of this condition and asked to contact their Kia dealer to
have the software update performed on their vehicle.
Q6.
Will this cost Sportage owners any money?
A6.
No. It will not cost the customer any money to have the service campaign performed.
Q7.
How long will the repair take?
A7.
The time it takes to perform the repair can vary depending upon the dealer’s work
schedule, therefore, an appointment is recommended.
Q8.
How will owners of the affected vehicles be notified?
A8.
Kia will be notifying owners of the affected vehicles by first-class mail on March 24, 2020.
Q9.
Where were the vehicles produced?
A9.
The affected vehicles were produced at a Kia assembly plant in Korea.
SC185
Q10. How many vehicles are included?
A10.
Approximately 31,415 of Kia Sportage vehicles equipped with the 2.4-liter GDI SULEV
engine, manufactured from September 30, 2013 through November 16, 2015.
Q11. Are there any restrictions on an owner’s eligibility?
A11.
No.
Q12. If a customer has an immediate question, where can they get further
information?
A12.
They can contact their local Kia dealership or call Kia’s Consumer Assistance Center at 1800-333-4542 (Monday through Friday, 5AM to 6PM, Pacific Standard Time), or contact us
via the Owner’s Section of www.kia.com.
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TSB/Document ID: SC185_QA
Replacement Service Bulletin Number:
MFR Communication Date: 2020-03-19
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ENGINE AND ENGINE COOLING
MFR Component System:
MFR Component Subsystem:
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