NHTSA ID Number: 10172000
Manufacturer Communication Number: Circular 57H3
TSB/Document Date: 2020-03-06
Summary
Audi has developed new software and/or parts applicable to certain Audi
e-tron vehicles in order to bring these vehicles up to the latest factory specifications.
Service Action
Code: 57H3
Subject
Release Date
Affected Vehicles
e-tron Service Package
February 25, 2020
Country
Beginning
Model
Year
Ending
Model
Year
Vehicle
USA
CAN
2019
2019
2019
2019
e-tron
e-tron
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.
Service Package
Description
Code Visibility
Campaign status must show “open.”
If Elsa shows other open action(s), inform your customer so that the work can also be completed at the
same time the vehicle is in the workshop for this campaign.
Audi has developed new software and/or parts applicable to certain Audi e-tron vehicles in order
to bring these vehicles up to the latest factory specifications.
On February 25, 2020, the campaign code will be applied to affected vehicles.
Owner Notification
Owner notification will take place in February 2020. Owner letter examples are included in this
bulletin for your reference.
Campaign
Expiration Date
This campaign expires on December 31, 2024. Repairs must be performed on or before this date
to be eligible for payment. Keep this expiration date in mind when scheduling customers for this
action. If a customer wishes to have this service performed after the expiration date, your
dealerships normal parts and labor cost associated with this repair will apply.
Additional
Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2020
57H3 Page 1 of 28
Parts Information
Parts Control Type:
VIN to Order
If parts are needed to support a vehicle repair:
• US Dealers - use AVA
• CAN Dealers - contact the Parts Specialists via phone
(800-767-6552), email
(VWoAPartsSpecialists@vw.com), or chat/text with
the VIN to order
Initial Allocation:
NO
Due to the small number of affected vehicles there will be no
parts allocation. Please reference the Repair Projection Tool
(below) to view your potential VIN population.
Repair Projection Tool:
(right click to open)
Criteria Quantity Part Number
P.O.C. Part Description
Ordering Method
1
4KE-121-809
VIN to Order
1
5Q0-010-001-A
Sticker
VIN to Order
1
4M8-837-099
Bowd cable (driver door)
VIN to Order
3
4N0-837-099
Bowd cable (other doors)
VIN to Order
1
4KE-971-904-A
Cover
VIN to Order
1
4KE-971-025
Wir.harn. (High-voltage
Cable)
VIN to Order
18
N -911-469-01
Screw
VIN to Order
4
N -912-721-01
Screw
VIN to Order
3
80A-886-373
Grommet
VIN to Order
See Parts on Command
04
05
06
09
SEE ELSA/ETKA
IMPORTANT PARTS INFORMATION
Replacement of the high-voltage cable is expected to be less than 1% of the affected
vehicles. Criteria 09 parts should not be ordered unless they are needed.
NOTE
The specified part numbers reflect the status at the start of this service action. Interim updates
made in ETKA can cause a listed part number to become unavailable. In this case, the new part
number specified in ETKA should be used.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Audi dealer. 2020 Audi Group of America, Inc. and Audi Canada. All Rights Reserved.
February 2020
57H3 Page 2 of 28
Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number
57H3
Damage Code
0099
Parts Vendor Code
Claim Type
002
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Mark labor as causal
Do not claim wash/loaner under this action
Vehicles may have more than one criteria. Complete and claim all applicable criteria
on one claim.
Criteria I.D.
01, or 02 or both 01 AND 02
LABOR
Criteria I.D.
Labor Op
Time Units
Description
2706 89 50
10
Connect battery charger
6438 25 99
Time stated on
diagnostic protocol
Perform software update
03
LABOR
Labor Op
Time Units
9353 25 99
20
Description
Update universal charging cable adaptation
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2020
57H3 Page 3 of 28
Criteria I.D.
04
LABOR
Labor Op
Time Units
Description
9380 41 99
15
PARTS
Quantity
Criteria I.D.
Part Number
Description
1.00
4KE121809
1.00
5Q0010001A
Sticker
05
LABOR
Labor Op
Time Units
Description
5719 55 99
300
Replace door handle cables on all four doors
PARTS
Criteria I.D.
Quantity
Part Number
Description
1.00
4M8837099
Bowden cable (driver door)
3.00
4N0837099
Bowden cable (other doors)
06
LABOR
Labor Op
Time Units
Description
9353 41 99
10
Replace flap for DC charging connection
PARTS
Criteria I.D.
Quantity
Part Number
Description
1.00
4KE971904A
Cover
07
LABOR
Labor Op
Time Units
Description
5563 41 99
10
Service manual release mechanism
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2020
57H3 Page 4 of 28
Criteria I.D.
09
Inspect high-voltage cable; high-voltage cable alignment is ok -OR- high-voltage cable
requires alignment without having to de-energize the high-voltage system
LABOR
OR
Labor Op
Time Units
Description
9330 41 99
30
Inspect high-voltage cable and realign if
necessary
Inspect high-voltage cable; high-voltage cable requires disconnection and realignment
and high-voltage system has to be de-energized
LABOR
OR
Labor Op
Time Units
Description
9330 42 99
50
Inspect, disconnect and realign high-voltage
cable
9310 00 99
20
9310 01 99
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TSB/Document ID: Circular 57H3
Replacement Service Bulletin Number:
MFR Communication Date: 2020-02-25
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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